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Reviewer Photos & Videos
Paul FSydney, NSW
- NSW, Baulkham Hills
- Verified customer
Reliable builder
Our journey with Simonds Homes from pre to handover went smoothly. Though our CRC keeps changing, our build process were not affected much. Regan would always inform us with all changes/ new information, etc., that will affect/improve the progress of the job. We also had a change in Site Supervisor in the middle of the build. When Grant took over as the site supervisor, it makes the whole waiting process more exciting as he will update us with minor and major improvements on the house. He was honest even on some minor defects that we cannot notice during our first house visit in which we are very impressed.
Overall, it is highly recommended to build with Simonds Home.
1 comment
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VernonSydney, NSW
- NSW, Baulkham Hills
- Verified customer
Initial Sales and Contract stage (Pre-build phase)
Our pre-build experience with Simonds has been very good. Sam from sales team was very accommodating and was able to incorporate all our changes to finally come up with a floor plan which we really liked. We then moved on to the tender and contract stage where we met Marcus who also helped us amend the layout and added our last minute changes, also at times giving us suggestions to improve the floor layout. Overall experience with Simonds so far has been excellent. I just hope this continues till we have our dream home ready. I will, during the course of the build post reviews here about mid and post construction phase.
1 comment
Simonds H.Simonds
Hi Vernon
Thank you for your great feedback! We are so happy to hear about your journey through the pre-build phase. We look forward to hearing how your dream build progresses in the months to come! I... Read more
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NamanSydney, NSW
- 2 reviews
- NSW, Baulkham Hills
- Verified customer
Never Build With Simonds
When you are building a dream home for your family and if it’s your first home, never build through Simonds. We had worst experience and extremely uncooperative as being a public listed company. Some staff is nice and some only go by the books and inconsiderate for the cultural and community sentiments of their clients. If you want to know anything about Simonds, their construction quality, people, how they rip-off clients, the contract fine prints etc, please feel free to reach out to me on [contact details removed]
6 comments
Simonds H.Simonds
Hi Naman.
Thank you for getting in touch. We are sorry to hear about your experience and would like to ensure all your concerns are investigated. Please provide your job number and I can follow up with the internal team.
Thank you.
Hi, thank you for getting back to me. Please contact the operations manager in Sydney by my name as they know me very well. Regards, Naman
Simonds H.Simonds
Hi Naman, thank you for the information. I will pass it onto the internal team to be investigated.
Thank you.
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Find out how Simonds NSW, Baulkham Hills compares to other Home Builders
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Daniel WSydney, NSW
- NSW, Baulkham Hills
- Verified customer
Great with a few minor areas they could be amazing!
The experience with Simonds was overall pleasant.
With a few stand out highlights, one being our new Site Manager Grant Brett was great to deal with. Grant was patient and gave us regular updates on the build since the day we were advised he was taking over from the previous site manager.
Grant was able to address all our concerns, and showed genuine care and empathy as this was our first build, so we were new to this experience.
Our previous site manager had only contacted us once to introduce himself, and advise they would be laying the con...Read more
3 comments
Simonds H.Simonds
Hi Daniel,
Thank you for your feedback. We are delighted to hear that Grant made your home-building experience a good one.
If you would like to, please provide your job number and I can pass on your feedback to the relevant team.
Thank you.
Hi there, N1241
Simonds H.Simonds
Thank you Daniel, I will pass on your feedback.
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- NSW, Baulkham Hills
- Verified customer
Excellent team and great builder ever have!
Thanks to Milie/Tyler/Kayla/Jess/Eliana/Nelly/Lydia/Marcus, the whole team gave us great experience through whole journey and we’re so happy chose the right builder!
The team has patience to every questions we’ve raised and with fully explanation . Can’t wait to see our complete house and will definitely keep referring SIMONDS around family and friends.
1 comment
Simonds H.Simonds
Hi Paula
Thank you for such brilliant feedback! We are so happy to hear that the whole team has worked together to make your home-building journey enjoyable! If you would like to, please provide us wi... Read more
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The reviewer stated that an incentive was offered for this review
- NSW, Baulkham Hills
- Verified customer
Great Gallery Experience!
Lauren, Nelly, May & Jess were fantastic to deal with and very helpful and accommodating. Nelly was extremely helpful and her ideas and guidance were very welcome. Lauren guided the whole process very professionally and kept us up to date in a timely manner. We thank them all for a smooth gallery process!
3 comments
Simonds H.Simonds
Hi Cary
Thank you so much for your amazing feedback! We are very happy to hear that you had a stress-free gallery experience and that the Baulkham Hills team were able to make your journey enjoyable. ... Read more
N1696
Simonds H.Simonds
Thank you Cary. We will pass on your great feedback to the relevant internal team members.
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TarraSydney, NSW
- 2 reviews
- NSW, Baulkham Hills
- Verified customer
Pre-construction satisfaction
Our experience so far (pre construction stage) has been amazing thanks to Leigh who is situated at the Eastwood display Kellyville.
My husband and I can not thank her enough for her patience, understanding, suggestions and her full dedication to modifying our floor plans to suit our hopes and dreams. She brought all our needs and wants to life in our perfect plan and we can not thank her enough.
Nothing was too hard for Leigh and she was incredibly flexible and accommodating and even showed us around a couple of display homes before they were ...Read more
3 comments
Simonds H.Simonds
Hi Tarra,
Thank you so much for the great feedback! We are delighted that Leigh has been able to provide you with a great experience and we look forward to working with you through the rest of your h... Read more
Hi there, our job number is N1772 :)
Simonds H.Simonds
Great, thank you Tarra. We will pass your great feedback on to the relevant team members.
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AaronSydney, NSW
- NSW, Baulkham Hills
- Verified customer
Dream Home on the Way
Currently in Mid-Construction stage. Build started in November 2022 and on track.
Throughout the whole process, I have been updated by the sales coordinator (Alison Williams, now changed to Regan Dallis) and site supervisor (Donovan Flannery) on a regular basis.
Also getting the docs and gallery appointment had been taken very nicely by the team (Amy, Tanya and Louise) which I am very grateful with.
Very happy with their customer service quality and especially Donovan's effort to take the build quality beyond the standard. All the staffs are very professional and super nice.
So far everything is going well and smooth, I would like to recommend Simonds Homes to anyone.
3 comments
Simonds H.Simonds
Hi Aaron
Thank you so much for your amazing feedback! We are very happy to hear that the Baulkham Hills Simonds Team have made your building journey enjoyable and that your dream home is turning into ... Read more
N0861
Simonds H.Simonds
Great, thank you Aaron. We will pass your feedback on to the relevant team members.
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- NSW, Baulkham Hills
- Verified customer
Initial Sales experience(Pre build)-Milie's an all rounder
Our experience hunting for builders started off with hunting every builder out there and finally fortunately settled with Simonds. All thanks to Milie @ Marsden park Simonds homes.
Its honestly only because of her patience in explaining & modifying our design ideas, suggesting ideas irrespective of, whether we'd go with Simonds or not, she dedicated her full interest in helping us visualize how the house could be built. She's talented, knowledgeable, lively and patient. There were times when we met her in the office at night and she was full o...Read more
3 comments
Simonds H.Simonds
Hi Srikanth
Thank you so much for the great feedback! We are very glad to hear Milie has made your experience a great one! We look forward to working with you throughout the rest of your build.
If y... Read more
Sure. It is N1591.
Simonds H.Simonds
Thank you Srikanth, I will pass it on.
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JaivinderSydney, NSW
- 8 reviews
- NSW, Baulkham Hills
- Verified customer
Best building experience
I made right decision to choose Simonds homes for construction of my home in Sydney. Their sales team is best and they explains every aspect of process. I was super impressed by Milie's(Sales) skills to match customer requirements and the price she gave was not changed even after final approvals. The approval of plans and preconstruction took less than a month which is very fast . I am thankful to Simond's team at their office for smooth processing of my application. I would highly recommend Simonds for house construction .
Thanks
1 comment
Simonds H.Simonds
Hi Jaivinder,
Thanks for the great feedback! We are very glad our Sydney team were able make the process smooth for you. If you would like to, please provide your job number so that we can pass the f... Read more
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DavidSydney, NSW
- NSW, Baulkham Hills
- Verified customer
Great Pre Construction Experience.
Pre Construction. We have had a great experience to date with everyone at Simonds. From our 1st time dealing with Sam Wong at Marsden Park who recommend the Eastwood design enabling me to secure a lot with this house build in mind. Brett Hiscock, Marcus Williams and Alison Williams have all been extremely helpful and provided great customer service throughout. They have provided thorough and clear communication. Brett Hiscock especially has gone out of his way to accomodate my multiple variation requests to design a customised house and facade that we can’t wait to see and move into. We look forward to the construction phase and looking forward to having an equally great experience with Simonds.
3 comments
Simonds H.Simonds
Hi David,
Thanks for your great feedback. We look forward to working with you throughout the rest of the build for your new Eastwood home.
If you would like to, please provide us with your job number ... Read more
N1723
Simonds H.Simonds
Hi David,
Thanks for providing us with this information, we have passed it onto our internal team.
Thanks
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Thomson and Donna
- 2 reviews
- NSW, Baulkham Hills
- Verified customer
Good experience so far
Pre construction - we have had a good journey so far with Simonds, from the time we ventured into the market, seeking advices and finalising the type of house . Brett Hiscock, Sam Wong, Eloise Joseph and Lauren Little have been extremely helpful and provided good customer service throughout. We look forward to the Mid- Construction phase and hope to have an equally good experience .
1 comment
Simonds H.Simonds
Hi Thomson and Donna,
Thanks for your great feedback. We look forward to continuing working with you throughout the remainder of your build.
If you would like to, please provide us with your job numbe... Read more
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ryanSydney, NSW
- NSW, Baulkham Hills
- Verified customer
Great Experience
From the 1st moment i walked into Simonds Homes at Marsden Park display homes Sam Wong welcomed me and was nothing but helpful especially being a 1st time building. Then at the gallery at Baulkham Hills Eilana and Regan have been amazing, great communication cant fault my experience so far
3 comments
Simonds H.Simonds
Hi Ryan,
Thanks for your great feedback. We look forward to continue working with you throughout the build of your new home.
If you would like to, please provide us with your job number so that we can... Read more
N1724
Simonds H.Simonds
Hi Ryan,
Thank you for providing us with your job number, we have passed your feedback through to our internal team.
Kind regards
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FarishaAU
- 2 reviews
- NSW, Baulkham Hills
- Verified customer
First Time Home Builders! Run. Look for another BUILDER
If you have read my first review then you would know what Simonds is all about. If you have read other peoples comments on here then you would know how poor Simonds is. Melbourne and Sydney are the same. Nothing different. The only different is that Melbourne have more stand on the reviews. Where as Sydney clients get told to take down your review. Would you believe [name removed] is promoting Simonds on they first time builders. Its loads of crap.
Let me start of with this:
I had so many problems from the beginning and still going through a...Read more
ll the problems.was told by [name removed] that i would enjoy construction but instead i hate it. I wish i never signed up with Simonds and took my refund and find a better builder! If your a like me and have specific things you want in your house unless your a builder i would not recommend Simonds. So the specific things i wanted in my house was the following:2 comments
Simonds H.Simonds
Hi Farisha,
Management are aware of your emails and have discussed the matter with the relevant NSW management team who are best place to continue assisting you with your concerns.
Like i said this matter is not going to go away. If a simple design can not be done then what else can Simonds can build. As for the management all i have gotten is the agreement on what has been done... Read more
on the PCV. As per my email to them show me evidence where i have requested the same measurement as the pantry design? I am a first home buyer and as per Simonds who is now known as First Home Buyer guide, where was my step by step guide. All i have gotten was mistakes on the plans and contract been drawn up under someone else names that we had to correct. We had to request to have our CRC to be changed!!!Similar opinion? Write a review on ieatwords.com.au!
MichelleHunter Region, NSW
- NSW, Baulkham Hills
- Verified customer
Awesome Experience
Eliana from Gallery at Baulkham Hills went above and beyond for us. Eliana gave us all her time and left nothing out. This is our first build and we are building purely for rental purposes. Eliana gave us a lot of knowledge and information to help guide us in the right direction when it came to tenants. Always ready to help with all the questions and requests we had. Very professional and great at her work.
3 comments
Simonds H.Simonds
Hi Michelle,
Thanks for your great feedback. We are glad to hear our team was able to provide you with valuable advice and guidance while you were building your rental property.
If you would like to, ... Read more
N1711
Simonds H.Simonds
Hi Michelle,
Thank you for providing this information, we have passed your feedback through to our internal team.
Thanks
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Rishisydney
- NSW, Baulkham Hills
- Verified customer
Maintenance Phase after the build
After an amazing job being done with the build during maintenance, It was quite good at he start and very timely. There were 2 issues that were outstanding with shower and chipped benchtop. It took a while for the issues to get focus but once had right attention they were remediated quickly to satisfaction.
3 comments
Simonds H.Simonds
Hi Rishi,
Thank you for getting in touch. We're sorry to hear about your experience. We want to make sure all your concerns are investigated and addressed.
... Read more
Hi, It's N0875, Thanks for getting back.
Simonds H.Simonds
Hi Rishi,
Thanks for sending this through, we have passed it on to our internal team to investigate.
Thanks
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- NSW, Baulkham Hills
- Verified customer
Great Gallery Experience
Lauren Little from Gallery at Simonds Baulkham Hills looked after us very well. She gave us a really memorable experience. She was always ready to help with all the questions and requests we had and she knew what she was talking about when it came to interior designing.
Very Professional worker.
3 comments
Simonds H.Simonds
Hi Lester,
Thanks for your great feedback. We are glad to hear you had such a great experience while designing your home, and we look forward to building with you.
If you would like to, please provide... Read more
N1517
Simonds H.Simonds
Hi Lester,
Thanks for this information, we have passed your feedback through to our internal team.
Thanks
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Luke and RachelSydney, NSW
- NSW, Baulkham Hills
- Verified customer
Think. Dream. Home.
Simonds was recommended to us by a friend who has previously built with Simonds Sales' Manager Brett Hiscock. Our initial consultation with Brett reassured us both that we knew we had made the right decision in choosing Simonds to build our dream home. His experience and professionalism was greatly appreciated. We had a specific layout in mind that we wanted and nothing was to difficult for Brett and his team at Simonds. Brett worked closely with us to arrange our Tender and together we have designed a house that we know our future family will ...Read more
love. Special shoutout must go to our Gallery Consultant, Lauren Little, who helped us deck out our space - making it a real place to call home. Today we officially completed our Gallery consultation. Yay!! We are so excited. Lauren has been so lovely to us. We had so many quieries to make sure that our variations were perfect and she answered every single one of them. Her answers were prompt and always accurate. Her eye for design and style advice was on point. We know that our gallery experience could have been very different if not for Lauren. She was able to make this process as smooth and stress free as possible. Simonds - you have yourself some great assets to your team here! Can't wait to see our thinking and dreaming become home. Thanks. Luke and Rachel (N1593)1 comment
Simonds H.Simonds
Hi Luke and Rachel,
Thanks for your great feedback, and we can't wait to build you your dream home!
We have passed your feedback onto our internal team.
Thanks, Simonds
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VijaiSydney, NSW
- NSW, Baulkham Hills
- Verified customer
Very professional and friendly
We met [name removed] in the Norwest Simonds office and he was very friendly and professional in presenting us the tender and contract for building our new house. He was very calm and patient and helped us in deciding what will suit us best. He answered all our questions without having any issues and gave us enough time to go through each and every line items in the tender and contract. Very professional bloke and we are happy that we decided to build with Simonds.
1 comment
Simonds H.Simonds
Hi Vijai,
Thanks for the great feedback. We are glad to hear that you found our team professional and helpful.
If you would like to, please provide your job number so that we can pass your feedback onto relevant team members.
Thanks, Simonds
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- NSW, Baulkham Hills
- Verified customer
Thank you
Simonds have been fantastic starting with Sam out at Marsden Park. Top bloke and an absolute credit to you Simonds. Our Gallery appointment was managed by Lauren who made things very easy and didn't miss a beat. Thank you for the journey so far guys. I look forward to the build in 2020.
1 comment
Simonds H.Simonds
Hi Dona,
Thanks for the great feedback. We are glad to hear you are looking forward to your build in 2020.
If you would like to, please provide your job number so that we can pass your feedback onto relevant team members.
Thanks, Simonds
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Questions & Answers
BHARTI S.asked
How long does Simonds take to build the home? I heard it took 5 months for Someone, is it true?
1 answer
Simonds H.Simonds
Hi Bharti,
The time it takes to build can vary depending on a range of factors. Typically, a single story home can take 4-6 months and a double story home can take 6-9 months. However the time frame can vary due to structural changes and house design. We require more on site conditions to be able to provide an accurate time frame for completion. I hope this helps and please let us know if you have any other questions.
Thank you.
WWTasked
Hi, may I know who I can direct my e-mail to the complaints department/upper management? My concerns regarding my build are not currently being addressed adequately.
1 answer
Simonds H.Simonds
Hi, would you be able to provide us with your suburb and state to ensure that we are providing you with the correct details? Thanks
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Simonds H.Simonds
Hi Paul, thank you for your feedback. We are very glad that your home-building journey went smoothly and that Grant and the team were transparent in the process. If you would like to, please provide y... Read more
our job number and we can pass on your feedback to the relevant team. Thank you.