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- NSW, Baulkham Hills
- Verified customer
Thank you
Simonds have been fantastic starting with Sam out at Marsden Park. Top bloke and an absolute credit to you Simonds. Our Gallery appointment was managed by Lauren who made things very easy and didn't miss a beat. Thank you for the journey so far guys. I look forward to the build in 2020.
1 comment
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srikanth s.Sydney, NSW
- NSW, Baulkham Hills
- Verified customer
Gallery Appointment with Lauren Little at Simonds
We are blessed to be meeting with the best people at Simonds. This is my first review and I'll be leaving my experiences every now & then, but cant thank you enough already guys.
Our Externals & Gallery appointment was with this lucky asset of Simonds called "Lauren Little" who was much helpful, very suggestive, always explanatory & most patient with answering every clarification of ours.
Believe me, she is the best gallery consultant here in Sydney and you'll be lucky if she's allocated for you as a consultant.
Our house is not built yet, but I can already visualize it, specially because of Lauren's suggestions and ideas.
Overall, I can say Simonds has the best employees in every stage. Thank you guys
1 comment
Simonds H.Simonds
Hi Srikanth,
Thanks for the great feedback. We are glad to hear you found our team helpful and patient throughout your build.
If you would like to, please provide your job number so that we can pass y... Read more
our feedback onto relevant team members. Thanks, Simonds
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charitha w.Sydney, NSW
- NSW, Baulkham Hills
- Verified customer
Fantastic job. Thank you
Well managed and thanks to Blaine and Pete in Civil dept, construction was quick . Quality is good and post construction warranty work is also well handled by Pete. Only issue was around in the gallery but I think they have improved now. Cost was fixed and no variations during the construction.
Ly was at sales and helpfully from the start.
Believe me its really rare to get a five star rating from me .
3 comments
Simonds H.Simonds
Hi Charitha,,
Thanks for the great feedback. We are glad to hear you found our team helpful and efficient.
If you would like to, please provide your job number so that we can pass your feedback onto relevant team members.
Thanks, Simonds
Hi . Job #N1110
Simonds H.Simonds
Hi Charitha,
Thanks for providing this information, we have passed your feedback through to our internal team.
Thanks, Simonds
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Find out how Simonds NSW, Baulkham Hills compares to other Home Builders
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Judy
- 2 reviews
- NSW, Baulkham Hills
- Verified customer
Excellent pre-construction Engagement
We engaged Simonds to build our dream home in Denistone East . The journey so far has been nothing short of excellent services, from the initial engagement unil our CDC approval.
Milie Mitrovic was our sales consultant. One of the best ones we have been luckily dealt with. (we are investers and have been dealt with many sales consultants in the past) Milie's thorough professional knowledge and skills helped us designed our dream home just the way we wanted. She never dismissed any customized amendments we discussed in the meeting and always wi...Read more
1 comment
Simonds H.Simonds
Hi Judy,
Thanks for your great feedback. We are glad to hear that you found our team knowledgeable and skilful.
If you would like to, please provide your job number so that we can pass your feedback onto the relevant team members.
Thanks, Simonds
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AlanSydney, NSW
- 2 reviews
- NSW, Baulkham Hills
- Verified customer
Exciting
I have only given 4 stars as we haven’t started building as yet but our initial consultation with Sam was amazing.
After visiting multiple other builders Sam was flexible, extremely helpful and knowledgeable with the house layout and what floor plans would work for us and was more than happy to work with us when other builders gave us their floor plans and it was a large issue to change anything, Sam immediately started cutting up plans to make our model house.
Moving into the signing of contract with picking external and internals has been e...Read more
xciting, the team has been a great help guiding us on what works and explaining the difference in colors and materials. The only negative I would say is I would have rather done all of the external and internal choices and including them in the contract instead of being done as a post contract variation. Besides that the entire team is friendly, professional, helpful and wanting to work with us to making this an exciting first time build.1 comment
Simonds H.Simonds
Hi Alan,
Thanks for the great feedback. We are glad to hear you found our team helpful and knowledgeable.
We have passed your feedback onto relevant team members.
Thanks, Simonds
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PhaneendraSydney, NSW
- NSW, Baulkham Hills
- Verified customer
Excellent pre-construction experience
Simonds homes is well reputed and caught my attention as I was looking for house & land packages in Schofields. Though there was a slight delay in responding to initial esquire, the journey during pre-build phase has been nothing short of excellent once I got connected with Sales Consultant. Sam Wong is a thorough professional with deep technical skills in construction and willing to go out of his way to provide us the best package available. He did not dismiss any customization we have requested and was always willing to work around the design...Read more
guidelines to meet our requirements. Special mention to Eloise at Gallery who was patient enough enough to go through each option and upgrade available. I don’t usually leave reviews but this one deserved it. Looking forward to working with the team during construction phase and highly recommend Simonds homes based on their presence in the market, experience and staff willing to stretch beyond their capabilities.1 comment
Simonds H.Simonds
Hi Phaneendra,
Thanks for your great feedback. We are glad to hear you found our team skilled and helpful.
If you would like to, please provide your job number so that we can pass your feedback onto relevant team members.
Thanks, Simonds
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Ankit S.Sydney, NSW
- 2 reviews
- NSW, Baulkham Hills
- Verified customer
Sales experience is great, but the draft team experience for the next steps isn't upto the mark.
We are building our first home with Simonds and are providing our personal experience from the sales phase until pre-construction.
Sales - 5 stars, Wonderful customer service experience, patiently listens and then provides a valid solution and ideas to all the requirements for building the dream home.
Customer service and draft team are the next steps, thats where all the unexpected delays and frustrations happened with us.
Below is our journey, so far -
15th March 2022 - Signed Tender with Simonds and paid 5% deposit.
28th March 2022 - Land settled
21th May 2022 - Exterior, Interior and Electrical done, final drawings completed....Read more
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Jay C N1575Sydney, NSW
- NSW, Baulkham Hills
- Verified customer
Sales is awesome, architecture draft not matching standards
[name removed] from sales has given us awesome customer journey and experience. She was brilliant in details and helped us customise design for our home. However, not quite happy with Customer relationship and draft team. Too slow to respond. Process is very rigid and sequential. They don’t even book gallery if PCV is pending on their side and if I have already made 5% deposit. Their emails miss attachments or sometimes sends incorrect ones. I have been bringing up more corrections than them. Hope further build journey gets be give them better ratings.
5 comments
Simonds H.Simonds
Hi Jay,
Thank you for getting in touch. We're sorry to hear about your experience. We want to make sure all your concerns are investigated and addressed.
Could you please confirm that your job number ... Read more
N1575 that's correct
Simonds H.Simonds
Hi Jay,
Thanks for providing that to us, your feedback has been sent through to our internal team.
Thanks, Simonds
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Al-AminSydney, NSW
- NSW, Baulkham Hills
- Verified customer
Excellent Pre-Construction phase
I spent 3 months to pick up the right builder for my home. Every week Friday night I checked ieatwords and selected top ranking builders to visit on Saturday/Sunday. My home design had little bit customisation and everywhere without showing exact drawing I was told ‘your construction cost would be this amount and if you agree we can proceed’. Lastly I met Milie in Marsden park display center. I explain her about what customization I was looking for. She instantly started her Magic and get a draft plan ready within half an hour without dis...Read more
cussing any price indication. I was surprised about her excellent work. Later I understood she is an architect. One time I decided to move to some other builder for cheaper cost but only because of her hard work and excellent co-operation I stayed with Simonds by paying some more. I really grateful to her. Whenever I raised any simple modification on plan she always did that without any drama. In this industry I can say that she is the best in pre-construction stage. Again I am grateful to Benji and Jennifer who helped me a lot to make this pre-construction phase success including contract signing, gallery selection, electrical appointment etc. Whenever I raised any issue they brought them to the right person to solve asap. During gallery selection Lauren and Nelly was also so co-operative to select the right things. From now on our CRC is Alison. I hope we will get same level support from her as well. I noticed Simonds pre-construction stage review always excellent only because of such nice experienced staffs. Now I am worried about construction phase as some post construction reviews are not good. If the execution is not done properly everything would be messed up. Based on my pre-construction stage I would strongly recommend this builder.3 comments
Simonds H.Simonds
Hi Al-Amin,
Thanks for your great feedback. We are glad to hear that you found our team to be extremely helpful throughout the pre-construction phase of your build.
If you wish to, please provide your... Read more
N1507
Simonds H.Simonds
Thanks for providing your job number! We will pass on your great feedback now. Thanks, Simonds
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Find out how Simonds NSW, Baulkham Hills compares to other Home Builders
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ravinder kumarSydney, NSW
- 4 reviews
- 2 likes
- NSW, Baulkham Hills
- Verified customer
Happy with Pre construction stage. Will recommend to friends and family.
Happy so far with the pre construction stage. Got the council approval in right time.all the design and PCV are finalised. Ready for the next crucial step which is construction . Hopefully simonds will build my dream house in a great way the way we want. Regan Dallis being great help and responding emails so quick and efficient way. Hopefully simonds will Build the quality home of high standards as per our expectations. Thanks Ravinder & Kirti
3 comments
Simonds H.Simonds
Hi Ravinder, Thank you for the positive review. Great to hear you've been having a great experience with Simonds so far! We would love to pass this feedback through to the relevant team so please shar... Read more
e your job number if possible! Thanks, The Simonds TeamJob No. Is N1315. Thanks
Simonds H.Simonds
Hi Ravinder, thanks for providing this, confirming we have passed your feedback onto the team. Thanks.
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BipinSydney, NSW
- 2 reviews
- NSW, Baulkham Hills
- Verified customer
Got keys this week. Over all Good experience.
Overall House is looking Great. Would recommend simonds home to friends or I would build it again with them.
Excellent and amazing service from my Building supervisor Jak Paric, very Passionate, prompt replys from him even after hours or before hours. My supervisor done a great job with few issues that I pick during construction stage. Even after key handover my supervisor is still giving prompt reply's every time I need to know something. Very well managed Overall very Good experience.
Still havent got checked with external building inspect...Read more
or. Will be doing it soon. But It's looking great. Only 3 things still needs to be done and My Building Supervisor is already allocated tradies to visit & get it fixed soon. Only thing is I had to ask for site visits. It would look great if simonds offer 3 to 4 visits before customer request them. Job number N1040 November 20th 2022 Update: After 5 months living in simonds home all I can say is GREAT BUILD QUALITY. As I mentioned previously about great build experience with simonds home. since I'm living in simonds home from last 5 months, now I can say build quality is great. Even after 90 days warranty period simonds always available to answer our questions, called back straight away if we left a message and was very flexible with meeting us. Special thanks to my maintanence supervisor and manager peter Ceroli and Tailor porter for their great service and prompt replies. Really appreciate it. Happy to build another house with SIMONDS.1 comment
Simonds H.Simonds
Hi Bipin, thanks for the feedback and it's great to hear you would recommend Simonds to friends. We've also passed on your suggestion about site visits to the internal team. Thanks, The Simonds Team.
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Prem
- 2 reviews
- 1 like
- NSW, Baulkham Hills
- Verified customer
Positive Sales and contract experience
After checking with few builders in Elara, Marsden Park, I met Sam Wong in Simonds office. Sam is not only knowledgeable but also understands customer requirements and explained things in details. I had to make multiple changes in the plan, Sam was always friendly and gave recommendations that matched our needs. Marcus from contracts team also gave a good experience in explaining the contract and answering all our questions. We are in early stages of the journey and hoping to have the experience continue.
1 comment
Simonds H.Simonds
Hi, thanks for the feedback and for choosing Simonds for your home build. we would love to share your positive feedback with the team if possible, are you able to share your job number? Thanks, The Simonds Team.
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- NSW, Baulkham Hills
- Verified customer
Recommended Builder!
We are in the process of building a double storey home with an attached granny. My husband and I went to many display homes and we found Simonds to be knowledgeable, honest and organised. Sam at Elara estate display centre was FANTASTIC! He was able to answer all our questions, provide advice and he went above and beyond till we were happy with our design. Head office at Baulkham hills -was also a great experience. Marcus organised our contract, he was polite and friendly. He discussed the process and my husband and I felt comfortable signing t...Read more
he agreement/contract. Simonds are very prompt in replying to emails and provided hard copies of information. At the moment, we are working with Regan and Tanya who are friendly and helpful. They have answered all our questions with efficient service and excellent communication. We are looking forward to working with Regan and Tanya. Right up until now, it has be an absolute pleasure working with Simonds. Thank you3 comments
Simonds H.Simonds
Hi, thanks for such positive feedback! We'd love to share this with the relevant teams if possible, are you able to share your job number for your build? Thanks, the Simonds team.
With pleasure, N1469
Simonds H.Simonds
Thanks very much! Confirming we have passed this onto the team.
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Sujit AdulkarSydney, NSW
- NSW, Baulkham Hills
- Verified customer
pre-construction phase
It was a very fascinating and knowledgeable experience with Simonds so far. Being a first home buyer Simonds has provided the best of their ability in relation to customer service. The whole team looks very professional and have the happy to help attitude. Looking forward to have the same experience in the construction phase too. Thanks again to the whole team of Simonds for making this dream come true so far.
3 comments
Simonds HomesSimonds
Hi Sujit, we are so glad to hear that you've found the Simonds experience professional and helpful! We'd love for the team to see your feedback, are you able to pass us your client number?
Regards,
Simonds.
Hi it's N1099
Simonds HomesSimonds
Thanks Sujit!
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Tav and ZeeSydney, NSW
- 3 reviews
- NSW, Baulkham Hills
- Verified customer
I will definitely recommend Simonds very honest company
We are in process of building a new home with Simonds and Sam has been a wealth of knowledge and pleasure to work with. Sam passion and experience in the building industry have been absolutely amazing. He went above and beyond to help us achieve our dream home. I would definitely comment Sam has so much patience despite making so many changes to our house plan. This guy is always full of energy. The key difference I found in walking to Simonds is his polite approach was very impressive. That approached nailed it and we chose Simonds .Visiting G...Read more
allery was lot of fun and meeting with Benji, Nelly and Tanya was very amazing. They have been very helpful throughout the process and efficient service and communication. I hope you will continue with this level of service for all your clients. A big Vinaka Vakalevu (Thank you in Fijian)3 comments
Simonds HomesSimonds
Thanks so much for your positive words Tav and Zee! Just so we can make exact sure that your kind words reach the team, do you think you could pass on your client number?
Regards,
Simonds.
Certainly it is N1449. Thank you Simonds
Simonds HomesSimonds
Thanks Tav and Zee!
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Find out how Simonds NSW, Baulkham Hills compares to other Home Builders
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Lokesh G.Sydney, NSW
- NSW, Baulkham Hills
- Verified customer
I would definitely recommend Simonds Homes, But with few pointers to note
While writing this review at the movement (29thApril) my application is under signed contract stage, But i will be writing the review again at the later stage with my experience.
I did approach Simonds homes by looking at there ad on FB! (Feb 18th) and submitted a request form and i was contacted by [name removed] the sales consultant, She was very good and helped me a lot along, thx.
From that stage the next CRC was assigned (Mar 26) and my 1st Appointment with Gallery (Apr23rd) Thanks to [name removed] - was also done now it is still under pa...Read more
1 comment
Simonds H.Simonds
Hi Lokesh, Thanks very much for providing you feedback and your job number. We always welcome this feedback to help continually improve our home building process. We will pass this onto the internal team to look at.
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- NSW, Baulkham Hills
- Verified customer
Perfect experience, wish we could do it again!
Simonds' made the entire process of home building so easy and effortless. We started with realistic expectations and were prepared for some turbulence along the way, but in the end we could not believe building a home could be so effortless. Honestly the hardest part of the whole process was selecting the fittings and finishes in the gallery. We did not have to deal with council or trades. We did not have to worry about technicalities and logistics. We were closely updated through out the entire build process, simply paid the agreed fixed price...Read more
in stage instalments, and watched our house progress nicely until handover. We are also extremely impressed by the Simonds NSW team. The staff were all very professional and knowledgeable. Everyone was an expert in their field and it was nice that someone had the answers to our questions and needs at every point. Milie (sales consultant), Lauren/Tanya/Louise (gallery consultants), Jennifer (contracts and permits), Mark/Brent (construction managers), Regan (coordinator) were a dream team in helping us create our perfect home. Also the draughtmen, engineers, etc working in the background - a huge thank you! All professional, friendly, approachable, easily contactable - the staff are such a great asset to Simonds and we could not be more grateful. Thank you.1 comment
Simonds H.Simonds
Hi Sophia, that's great to hear you had such a positive experience building with Simonds and the NSW team! If you're able to share your job number, we'd love to pass on your positive feedback to the relevant team.
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RomanaSydney, NSW
- NSW, Baulkham Hills
- Verified customer
I will definitely choose Simonds again
What can I say, we also had some issues at the end with our bathroom but Peter and Blaine did a very good job with it. We are having our maintenance inspection right now and need a little touch up on a few things, everything is going very nice and smoothly. We are very happy with our new house. Thanks to Ly Wong, Marcus and Peter for their hard work.
Special thanks to Blaine Charleton who became our new supervisor in the middle of our building. He is really patient, always offering us extra help and is always there whenever we asked for his he...Read more
lp. All we can say is he is extremely diligent with his work and is always eager to help way more then you ask. His idea and suggestions helped us a lot at the end. Really appreciated his great effort and help. If I ever plan to build another house, I will definitely choose Simonds, and I will most certainly recommend Simonds to my friends and family.3 comments
Simonds H.Simonds
Hi Romana, thanks for the great review and for trusting Simonds Homes as your preferred builder for this build and all of your future builds. It's fantastic to hear that you are pleased with all of th... Read more
e team members involved in your build so if you would like us to pass this review onto the team just let us know your job number. Thanks.Job number is NO955
Simonds HomesSimonds
Thanks Romana!
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- NSW, Baulkham Hills
- Verified customer
Build with Simonds Homes
We are in construction phase of our build with Simonds Homes.
We have an amazing experience with Simonds homes right from the beginning at sales stage.
Our sales consultant, Milie Mitrovic, was very professional, highly competent and very responsive. She was an absolute pleasure to deal with and walked an extra mile to meet our needs and requirements. She has looked after us so well and we are so grateful and thankful of her help and service with planning & decision making of our home design.
As first home builders, it can be really daunting an...Read more
3 comments
Simonds H.Simonds
Hi Amit,
Thanks for the detailed positive review! We are glad to hear that you have trusted Simonds Homes with your first new home build and that all team members involved have been helpful along your... Read more
Job No: N1245
Simonds HomesSimonds
Thanks Amit!
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IreneSydney, NSW
- 3 reviews
- NSW, Baulkham Hills
- Verified customer
Best customer service
I have just gone through the early stage of contract signing and selection at gallery appointment. My contract presenter Lauren is very professional and attention to details as she pinpoint something that we have overlooked and suggest workable solutions. Benji is my CRC and he is very efficient in communications and show up in my every visit to the head office for other appointments. Kiera is lovely and she is the warmest receptionist that I have met in builders' office. Tanya is gallery consultant and her profound knowledge in color match...Read more
and product has made my selection hassle free. Simonds headoffice provides one stop service where selection of the external and internal house can be completed in one go - unlike other builders that one has to run to different places for tile selection, carpet selection etc. Simonds even reserve a car space in visitors names for the convenience of their clients parking upon arrival for appointments, and that make us feel VIP. November 18th 2022 Update: Excellent customer service from Kiera Porter! I would like to express my greatest appreciation to Kiera Porter who follows up the status and paperworks before construction commence. Kiera has been very passionate and efficient; I really think she is qualified to be promoted to much higher level of work. I hope the construction will be smooth and quick as well.3 comments
Simonds HomesSimonds
Hi Irene, thanks so much for taking the time to post your feedback! We'd love to pass this onto the team are you also able to leave your client number per chance?
Regards,
Simonds.
Hi the job no. is N1459
Simonds H.Simonds
Thanks for your job number Irene! Confirming this has been passed onto our team.
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Questions & Answers
BHARTI S.asked
How long does Simonds take to build the home? I heard it took 5 months for Someone, is it true?
1 answer
Simonds H.Simonds
Hi Bharti,
The time it takes to build can vary depending on a range of factors. Typically, a single story home can take 4-6 months and a double story home can take 6-9 months. However the time frame can vary due to structural changes and house design. We require more on site conditions to be able to provide an accurate time frame for completion. I hope this helps and please let us know if you have any other questions.
Thank you.
WWTasked
Hi, may I know who I can direct my e-mail to the complaints department/upper management? My concerns regarding my build are not currently being addressed adequately.
1 answer
Simonds H.Simonds
Hi, would you be able to provide us with your suburb and state to ensure that we are providing you with the correct details? Thanks
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Simonds H.Simonds
Hi Dona,
Thanks for the great feedback. We are glad to hear you are looking forward to your build in 2020.
If you would like to, please provide your job number so that we can pass your feedback onto relevant team members.
Thanks, Simonds