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Simonds NSW, Baulkham Hills (page 4 of 8)
Reviewer Photos & Videos
ParkYULARA
- NSW, Baulkham Hills
- Verified customer
Highly Recommended!!
We’d like to say that our experience with Simonds Home Pre-Construction phase has been amazing, Benji Abbott and his team managed the build component very well and answered every question professionall. He kept us informed right through the build.Lauren Little helped us a lot to choose material and colors. i've enjoyed working with Simonds Home. The quality of service and attention to detail has been amazing.So far so good! And looking forward to the next phase!
3 comments
Hi There,
My job NO is: N1090, Thank you.
Simonds H.Simonds
Hi Park,
Confirming this has been sent through!
Regards
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ArchieBlacktown
- NSW, Baulkham Hills
- Verified customer
Two thumbs up!
Right from the start Ly Wong made everything easy for us and his knowledge & support are second to none. There was a little bit of hiccup with our build contract but when Marcus Williams took over all issues were sorted out and he was able to ensure build commenced on the promise date and up until now he’s always there to manage and provide solution with all our queries. Me and wife are very impressed with Jak Paric - our site supervisor. His service is impeccable. Prompt response and action. He explains everything to us and goes beyond to accommodate us. He updates us regualry and always come back to all our build queries. Congrats team and keep up the excellent work!
3 comments
Simonds H.Simonds
Hi Archie,
Awesome to hear that the team you have been working with have been ensuring your build process is a positive and efficient one. If you'd like to pass on your job number please do so and we ... Read more
N0982
Simonds H.Simonds
Thanks Archie, confirming this has been passed on!
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Other Home Builders
Brighton Homes
5.0(208)Carlisle Homes
4.7(3,928)G.J. Gardner Homes
4.7(1,028)McDonald Jones Homes
4.7(812)- NSW, Baulkham Hills
- Verified customer
Very happy with the result
I would like to say that the Simonds team was a pleasure to deal with throughout the whole process. Pre sales communication was great and so too was the building process; nothing went wrong which is a credit to you and your team! Our home came in on budget without any surprises. The after sales service was great too with all post move in fix items done and completed. The final product is of a great standard and the many people that have seen it are very impressed. I definitely would recommend using Simonds Homes to friends and family!
1 comment
Simonds H.Simonds
Hi Mark and Matt,
Wow, what a wonderful review! So great to hear you had a positive building experience with us, and thanks in advance for any recommendations you swing our way. If you would like to ... Read more
leave your job number please do so, we'd love to notify the relevant team of the good work they have done. Warm regards.Similar opinion? Write a review on ieatwords.com.au!
Find out how Simonds NSW, Baulkham Hills compares to other Home Builders
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KazemJordan Springs
- NSW, Baulkham Hills
- Verified customer
Good
Review of the construction supervisor Shannon Tuckfield)
We have been very lucky to have Shannon as our construction supervisor! He is very approachable, fair, polite and feel for customers. Whenever we couldn’t get anyone in the office to follow up our request, variation, and other matters, he was the one that we could rely on him and ask for help. He even was replying to my emails after hours which you usually don’t expect. You can rely on him and trust him very much! He is always keeping his promises and following up your requests. We have had experience of having 3 construction supervisor because we build another house too, but he’s the best!
3 comments
Simonds H.Simonds
Hi Kazem,
Thanks so much for the positive feedback, great to hear you had an excellent customer service experience with Shannon! If you'd like to pass on your job number we will pass on the feedback a... Read more
Thanks! My job number is N1077
Simonds H.Simonds
Hi Kazem, confirming this has been sent through, thanks for providing the job number!
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SintaSydney, NSW
- 7 reviews
- NSW, Baulkham Hills
- Verified customer
Great experience - we have our keys!
Initial Review
We are first-time home builders, and new to Australia. Choosing a builder was a big decision for us, but Ly Wong (Elara Marsden Park) made it an easy process. He is extremely knowledgable and attentive to his clients’ needs. I also feel he is transparent, and takes pride in his job and Simonds. He is a legend. We are only at the initial step, but it is off to a great start.
February 27th 2022 Update
Moving on to giving feedback on Lauren (Contract Presenter), Eliana (Gallery), Nelly (Gallery/Tiles), and Wendy (Electricity). In g...Read more
4 comments
Simonds H.Simonds
Hi Sinta, Sounds like you are on your way to having an amazing first home and we hope the rest of your journey is just as easy for you! Please don't hesitate to keep us informed as you move through to... Read more
the build stage as we love sharing positive feedback with those connected to each project. Thanks.Simonds H.Simonds
Hi Sinta,
Thanks for your great feedback!
If you would like to, please feel free to provide your job number so that we can pass your feedback onto relevant team members.
Thanks, Simonds
Thanks Simonds! It’s N1434.
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Jonathan1Sydney, NSW
- NSW, Baulkham Hills
- Verified customer
Very Happy
When we first started with Simonds we had a block of land elsewhere but this fell through due to developer going into liquidation, Simonds were very understanding and helpful, refunding our deposits and holding current prices until we found another block of land. So we now continue our journey with Simonds, meeting with Ly again, our sales consultant to organise the house plans. Ly has been fantastic very helpful, nothing is ever a problem with Ly. We are now in the early stages of doing gallery so far all the staff continue to be very helpful ...Read more
and patient with us. The selection in gallery has quite a good selection with the basic selection being very good and to upgrade is cost effective. Looking forward to proceeding to building stage and completion of our home. February 3rd 2022 Update - Fantastic Our journey continues with Simmonds, we have just finished our Gallery appointment and it was great. Simmonds had a great selection of products to choose from, also being cost effective. This helped us to stay within our budget and at the same time allowing us to choose our internals to our liking, the end result being very satisfied with the choices made available for our new home. Helping us through the process from Simmonds was Tanya Blue, she looked after us the whole way and was outstanding in every way possible. What made our experience with Tanya exceptionally outstanding is that nothing was too hard for her, she promptly replied to all our emails and answered all our questions (this is our first build so we had lots of questions!). Her professionalism, knowledge in her industry, prompt and friendly disposition made the whole experience so much easier for us and we can't fault her in any way (thank you very, very much Tanya!).1 comment
Simonds H.Simonds
Hi Jonathan, Sounds like quite a stressful situation - we are really glad that we were able to help you through it. Best of luck with your build with Simonds and the completion of your home.
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- NSW, Baulkham Hills
- Verified customer
Customer service by Benji Abbott
Just can say 1 thing that’s since Benji have taken over my file it has been delightful to deal with. Now I am not afraid to talk about the build and also want to deal with only him as I can get assured that everything I say will be 100% done. Also designer Tim did a fantastic job and pulled a design which seemed impossible.
2 comments
Simonds H.Simonds
Hi Vaivaswat, We are thrilled to hear that your design and build are getting great support from the Simonds team. We would love to track your job and ensure that your feedback is passed on to all conn... Read more
ected to the project. If you are happy - please provide your job number and we will pass your great feedback on internally. Thanks.I think it N1161. Thanks
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srikanthoranpark
- NSW, Baulkham Hills
- Verified customer
Wow This is great experience
As it is our first home big hurdle was choosing builder. We went almost every builder and every one was not helpful. After 3 months of search we found MILLIE at Marsden park display homes who made our builder choosing process so easy. She has so much patience and talent. She made all changes what ever we wanted on the spot. I never get this type of experience before. Then we made decision going with SIMONDs.
After signing up next hurdle was getting good customer representative which we got so easily. ELOSIE who made our journey so comfortable....Read more
2 comments
Simonds H.Simonds
Hi Srikanth, We are thrilled to hear that you are feeling supported and confident with your Simonds team. Building a new home is a big decision and we appreciate your positive feedback regarding our k... Read more
nowledgeable and helpful team members. Sounds like you have a lot of exciting things to be looking forward to in the near future! If you can please provide us with your job number, we will share this feedback with the everyone connected to your home build. Thanks.N1080
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Other Home Builders
Raman KaurSydney, NSW
- 2 reviews
- NSW, Baulkham Hills
- Verified customer
Perfect Personalised Customer Service
I am in the pre-build phase and could not wait to give my feedback already as I have experienced excellent customer service so far from the Simonds Team and I hope the same till the completion of my first home here in Australia. I can't thank enough my awesome CRC Marcus Williams who is highly professional and proactive in looking after the queries. I am a perfect example of over thinker :) Since I am waiting for the quotes after my gallery appointment, so many ideas come to my mind on a daily basis (I either want to add new things or remove th...Read more
e existing things from my contract :) so I keep Marcus busy with my queries and I am highly impressed with the timely responses and his expert opinion helps me to visualise the things better. My brother (who is going to be my next door neighbour :) )is going to build with Simonds soon and Marcus is his CRC as well and my brother appreciates him a lot as Marcus already provide him a very good explanation of upgrades and standard inclusions. Thank you Marcus and we are so excited to be on this journey with a nice and understanding person like you. We went to so many builders before signing up with Simonds and the level of customisation that our Sales Consultant Sunny Xia promised literally forced us to sign up with Simonds and we paid the initial deposit just after our first display house visit :). She puts herself in the customer shoes and recommend things based on her experience which being a first timer we appreciated the most. Thank you so much Sunny. I can't wait for the quotes now so that we can finalise the upgrades and proceed on our journey with Simonds :) Thank you Marcus and team(Lauren and Eliana) for giving me a good story to tell people and I will provide my feedback later again once the house is complete. Simonds has already become my family builder and I highly recommend to all the first home buyers :)2 comments
Simonds H.Simonds
Hi Raman, We love receiving this kind of feedback and it is great to hear that you and your brother are both happy with the support you are receiving from Simonds. Marcus, Lauren, Sunny and Eliana sou... Read more
nd like they are going above and beyond to help you with your new home and we couldn't be prouder. It sounds like a really exciting time for you and your family and we would love to please get your job number so that we can share this feedback internally for all connected with the project. Thanks.N1203 ... thanks :)
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Find out how Simonds NSW, Baulkham Hills compares to other Home Builders
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SantoshSydney
- NSW, Baulkham Hills
- Verified customer
Simonds In NSW is one of the best builders
Simonds sales process is excellent and Customer relationships followed by sales is simply superb . My Overall experience is Awesome . My CRC is Benji Abbot . He is proactive and his approach towards the job file is holistic . He takes care of minute details and coordinate with different functional group with Simonds. I found him very understanding, courteous and transparent . His responses are unambiguous and always timely and professional .
Other staffs( Jenny, Lauren, Eliana and her gallery team ) with whom I interacte...Read more
d during my sales phase to admin complete phase are great to work with . All of them were honest, transparent on business processes which makes us confident customer of Simonds . Eliana is good at her professional feedback on confusing colour choices and overall Gallery decisions. This is our first home and we lack experience . The advice, help and honesty by entire team is a very nice experience on our building Journey . Special thanks to Ly and Brett . After sales also they took care of us and were always there to help on-boarded customer . Amy helped to personally discuss and align the house map to the council guidelines and did the pre-lodgement work done before we moved to council for DA approval . Overall entire team shown professional ethics and practices .2 comments
Simonds H.Simonds
Hi Santosh, It sounds like you are on your way to having a great first home with Simonds! We are extremely proud of the work that our team deliver and we would love to please get a job number from you... Read more
so that we can share this feedback with all connected to the new home build. Thanks.Job number is N1248
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AntoSydney
- NSW, Baulkham Hills
- Verified customer
Excellent Journey with Simonds
So far I have had a good experience with Simonds Sydney. This is my first house and so I had the excitement and lots of doubts in the initial stage but the Simonds consultants helped to clear all the confusions and finally smoothly reached at the construction stage now. I will be thankful to the consultants Eloise, Benji, Lauren and Tanya who provided an excellent service and helped to make the design is as per my requirement. The Simonds consultants showed a great customer service and promptly responded to my queries and concerns. In this jou...Read more
rney I made lots of changes in the design, items selection etc to meet my requirement, but the Simonds consultants happily accepted the changes without any fuss even after I signed off the variations. I use this opportunity to thank Simonds. I am eagerly waiting for the completion of house construction which is expected in April 2022 and hopefully that will go smoothly.2 comments
Simonds H.Simonds
Hi Anto,
Thanks for the feedback, we hope that your process continues to be positive right through to build completion! If you can let me know your job number then we will ensure that this recognition... Read more
Thanks for your response. The job ID is N1086
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SneSydney
- NSW, Baulkham Hills
- Verified customer
Great work
We have a wonderful experience with Simonds home. The Simonds design team was professional and helped us in designing the house with-in our budget. The selection process was very streamline with all the consultants providing valuable feedback. Allison was coordinating with us on every stage of build and managing all the paper work and our communication to site supervisor.
We have smooth journey with Simonds however in last stage i.e. Fit off stage we notice some issues with electrical plan. The issue was wrong electrical plan was send to el...Read more
ectrical supervisor and electrician missed double power points in all the room and hallway, few data-point was left out and all the external lighting. We discuss the issue with our site supervisor Jak . After discussing with us, Jak organised meeting with electrical contractor. In order to achieve our signed off Electrical plan, the electrical contractor needed to cut the plastering work at few places which may have required approval from Senior Build manager. Jak was very supportive and immediately discussed our concerns with senior build manager and organizes a quick meeting on site with the entire stake holder. Jak highlighted all our issues professionally to Simonds senior build manager and he extended full support to our concern and provided the necessary approval. The electrical contractor came on site finished the electrical plan as per our requirement. I would like to say my sincere thanks to Jak for looking after us and delivering the Simonds build standards. He was very supportive and handled the electrical issues, plastering and paint work in very professionally. He always responded to our queries in timely manner. Overall we are very Happy with Simond team and Jak for looking after us and delivering the house as per our requirement.1 comment
Simonds H.Simonds
Hi Sne,
Thanks so much for the positive feedback, it's always a pleasure to hear when we have a satisfied client! If you'd like to, please let us know your job number so we can pass this on to the team via internal channels.
Warm regards.
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RakeshSydney, NSW
- NSW, Baulkham Hills
- Verified customer
Satisfaction with the supervisor work
Great Job Blaine Charleton. Very happy with the progress and the way it is handled by You. 5 stars for the entire team and Simonds as a whole. Construction progress is better than expected and the quality of the work is even better, Would highly recommend Simonds and suggest to ask for Blaine as your Site Supervisor. Awesome experience overall till date. Highly excited for our new house. Rakesh
November 27th 2018 Update: Excellent CRC support
I have been satisfied with the way things have been moving from internal and external gallery selecti...Read more
on and day to day coordination and correspondence. Thanks Alison Williams for the great support and can always rely upon the information passed on to us. She has been a real gem in the process till now. We are not very far from moving to our first home in Australia. Great job Alison Williams... March 15th 2022 Update: Excellent Build, Great customer service Milie, Alison and Blaine Completely satisfied with the 3 main personnel involved in my build process: Milie, Alison and Blaine. They are great and thorough professional and would highly recommend for great service. My build process was completely smooth in terms to expectation, delivery and quality.2 comments
Simonds H.Simonds
Hi Rakesh,
Great to hear that you have had a good build to date and have been satisfied with the service from Simonds! If you'd like to leave your job number with us then we will ensure the team resp... Read more
onsible receives proper recognition internally as well. Thanks.N0958
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hendrisydney
- 2 reviews
- 1 like
- NSW, Baulkham Hills
- Verified customer
Experience has been a mixed bag. Improving during build stage.
Simonds Has been a mixed bag so far. The people are great starting from sales down to site supervisor.
Ly was our sales consultant. He has been keeping in touch and is happy to answer to our questions and provide guidance even during paperwork and construction. Can’t recommend him enough.
The problem arise during gallery, where things get slow. The customer relation rep (Elouise and Benji) and the gallery specialist (Louis and Eliana) have been and is still helpful, but I believe they have too much work load resulting in slower turn aroun...Read more
d. We penned down a couple of complaints right up to the GM. We almost given up at one stage, and were looking to see other builder, but things started to move again. We found the whole gallery period to be cumbersome. This is our second time building, so I can imagine how first timers might find it daunting. All in all, paperwork stage (including gallery) took close to 11 months. Yes, developer evaluation and council permit take around 3 months overall, but this is due to to-and-fro that we believe can be handled better. Things improved very quickly during build stage. Once ACC were given a go ahead, things moved very quickly. Shannon, our site supervisor for the build is courteous, responsive, accomodating and has been on top of our build. The neighbours are impressed with him and the rapid pace of the build. We are currently into our 9th week. Will write back once we’ve completed the build and update our review. By the look of it, I might give them more stars by the end of our build.1 comment
Simonds H.Simonds
Hi Hendri,
Glad to hear that aside from speed bumps with the gallery process that you have had a positive experience with Simonds to date. If you'd like to send on your job number, we'd love to be ab... Read more
le to pass on this feedback and work on improving the gallery aspect for future clients as well. Best of luck with the completion of the build!Similar opinion? Write a review on ieatwords.com.au!
A.LidbetterPaxton
- NSW, Baulkham Hills
- Verified customer
Can't fault anything!
We are currently in week 8 of our build and are thrilled with the progress so far!
Our site Supervisor Dylan Theuerjahr has been better then we could have ever imagined, Nothing is ever too much trouble or work for him. He has been consistent and prompt replying to messages and phone calls, always happy to drive out and meet us on site when we would like to have a look or discuss things and is constantly updating us on the progress of the house and what will be happening next.
We are so happy with his work as well as Simonds in general and cant wait for our dream home to be finished.
I will be posting another review at the end to update how the rest of the build goes :)
A.Lidbetter
1 comment
Simonds H.Simonds
Hi A.
Thanks so much for the review of your build to date, we're glad to hear that you have been receiving excellent customer service. Looking forward to seeing how the build progresses moving forward!
Thanks.
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Find out how Simonds NSW, Baulkham Hills compares to other Home Builders
Know better, choose better.
- NSW, Baulkham Hills
- Verified customer
Excellent Job!!
My Overall experience with Simonds has been excellent. It has been two weeks since I moved in to my new house and I am very satisfied with it. Blaine, Peter, Marcus and Ly all have been very professional and accommodating with my requests
I think there is still room for some improvement with regards to communication and some admin delays. But in the end I am a very happy customer and would definitely recommend Simonds to anyone looking to build their dream home.
3 comments
Simonds H.Simonds
Hi Charan,
Thanks for the great feedback and for calling out the team members involved in your build. We are glad to hear that you are satisfied with your new home since moving in 2 weeks ago!
If you ... Read more
N1054
Simonds H.Simonds
Thanks Charan, confirming we have sent this through internally. We hope you continue to enjoy your new Simonds Home!
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- NSW, Baulkham Hills
- Verified customer
Great experience!
Best customer service by sales consultant. Lee Wong. very friendly and helpful. Made us very comfortable in our new home journey. Final handover is yet to happen. Can't wait to live in our beautiful new home. We had two Site supervisors who were very friendly and approachable too. Construction is very quick and hoping to get it before the deadline! AMAZING!
1 comment
Simonds H.Simonds
Hi Ashwini,
Thanks for the great review and we are glad to hear that you are excited to move into your amazing new Simonds Home!
If you wish to, please provide your job number and we can direct your p... Read more
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- NSW, Baulkham Hills
- Verified customer
Feedback on the build of 21 Shuemack Street, Marsdenpark
Construction was very smooth. Few issues found during final inspection were resolved immediately. We are very happy with all the stages of the development. Hope to get similar support in future.
Will let family and friends know about Simonds in Australia.Building construction was completed as expected and on time.
Good good good...
3 comments
Simonds H.Simonds
Hi Lakshmi,
Thanks for the great feedback and for trusting Simonds to build your new home. We are glad to hear that all final inspection issues were resolved swiftly and we encourage you to contact us... Read more
N0974
Simonds H.Simonds
Hi Lakshmi,
Confirming this has been sent through - thanks again for your time and feedback, and best of luck in your new Simonds Home!
Regards.
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TanisSydney
- 2 reviews
- 1 like
- NSW, Baulkham Hills
- Verified customer
Beautiful house built by Simonds - Supervisor you are awesome
Excellent Service, Great team and Beautifully Built house
My experience with Simonds was great from the Start, Milie has spent so much time and in producing a perfect design for our home, Alison has been great in providing, scheduling the internal and external selection appointments as well as contract reviews, Tanya was really good in helping us to select internal and external selections and now Jak Paric has been great in looking after the construction of our house.
Jak took over the project when the house was only 50% built and he has...Read more
shown good care, dealt with our hundred of questions with a lot of patience, always eager to provide solution to any huddle faced and delivered our beautiful house on time. He has been very diligent and helpful. Thank you Jak for all your support. I feel the whole Simonds team works with professionalism and always look forward to assist if we are in doubt. This is our first home which we have built with Simonds and we are so happy with it. Thank you, Tanis Kochhar1 comment
Simonds H.Simonds
Hi Tanis,
Great to hear that you've experienced an excellent service from the Simonds staff, and that you've been satisfied with the quality of the build! If you'd like to pass on your job number we'... Read more
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- NSW, Baulkham Hills
- Verified customer
Happy and satisfied to have Simonds as our Builder
Very happy in dealing with Sales Manager Ly but Poor quality in responding actions/emails in pre-construction. But during construction, me and my husband are happy with the progress, only minor issues like wrong installed material but once you notify them they will action it quick. Happy with final cost, realistically almost same with our estimated cost. Over all, we are happy we choose Simonds among other prestigious Builder.
1 comment
Simonds H.Simonds
Hi Ruth,
Thanks for the great feedback and for trusting Simonds to build your new home. We are glad to hear that the team were able to rectify any issues and that you are happy with the final cost.
If... Read more
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Questions & Answers
BHARTI S.asked
How long does Simonds take to build the home? I heard it took 5 months for Someone, is it true?
1 answer
Simonds H.Simonds
Hi Bharti,
The time it takes to build can vary depending on a range of factors. Typically, a single story home can take 4-6 months and a double story home can take 6-9 months. However the time frame can vary due to structural changes and house design. We require more on site conditions to be able to provide an accurate time frame for completion. I hope this helps and please let us know if you have any other questions.
Thank you.
WWTasked
Hi, may I know who I can direct my e-mail to the complaints department/upper management? My concerns regarding my build are not currently being addressed adequately.
1 answer
Simonds H.Simonds
Hi, would you be able to provide us with your suburb and state to ensure that we are providing you with the correct details? Thanks
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Simonds H.Simonds
Hi Park,
It's great to hear that you have been getting the level of service you deserve so far in your journey with Simonds Homes! If you'd like to, please leave your job number below so we can pass the feedback on to the team.
Thanks