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NandaSydney, NSW
- 3 reviews
- VIC, Melbourne
- Verified customer
Excellent service and quality finished product
My build (investment) was managed very well and most times ahead of the schedule. Simonds team particularly Our site supervisor Mick did an excellent job in getting the house to a shape of our satisfaction. Customer relations was maintained to its highest standards. Stephannie was quiet receptive and managed the project well. Though I live in a different state, the team kept me informed about the progress regularly.
3 comments
My job No is 58170
Simonds H.Simonds
Thanks Nanda, I will pass your feedback on.
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Morton 30Gippsland, VIC
- VIC, Melbourne
- Verified customer
Excellent service
Well managed throughout, constant contact and communication between ourselves, our Simonds representative and our build supervisor. Quality of build was sound and any touch ups needed have been taken care of by the supervisor in good time. With regards to costing, it is disappointing Simonds don't offer completion of solid fuel heating however this is a minor factor.
1 comment
Simonds H.Simonds
Hi Morton
Thank you so much for your feedback. We are very happy to hear that you received excellent service from your representative and supervisor and that any touch ups were resolved in a timely ma... Read more
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WollertGreater Melbourne (Outer), VIC
- VIC, Melbourne
- Verified customer
Extremely Professional
Excellent Guide from Patrick Bolst
After 13 years of very difficult path of our life, we are being very blessed to meet Patrick for our first home . Once I spoke to Patrick I decided to not to take any other opinions from different builders . Efficient, humanity, trustworthy and extremely professional .
1 comment
Simonds H.Simonds
Hi Wollert
Thank you for your wonderful feedback! We are so happy to hear about the professionalism and efficiency you have experienced with Patrick and the team. If you would like to, please provide ... Read more
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AliGreater Melbourne (Outer), VIC
- 2 reviews
The doggy builders on earth
Stay away in simple words
The doors got buckled
The vanities in toilets got buckled.
Contacted every single person at simonds melbourne and point cook. One of the worse builder on earth. Requested four times for 3 months maintenance in response got told that we can't do it unless pandemic ends up. Don't waste your money
The staff behaviour is absolutely unacceptable especially the manager [name removed] and the maintenance lady [name removed].
1 comment
Simonds H.Simonds
Hi Ali, thank you for getting in touch with us. We are sorry you have had this experience, your concerns have been sent to the internal team for review.
Thank you.
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- VIC, Melbourne
- Verified customer
Helpful at taking the stress out
Being a first home buyer, I didn't know what to expect. Unfortunately for me I have had a lot of problems with the council, which delayed the start/completion of my build.
Simonds however help me though the whole experience, spent time helping me deal with the council, and coming to a compromise.
Skye James, Penny Shearman and Phil (Vic North Regional) were brilliant, informing me straight away about the issues the council was having and keeping me informed every step of the way. Unfortunately the council we had to deal with were being very u...Read more
nreasonable and made me start to regret even wanting the "The Great Australian Dream" of owning a home. But with the support of the Simonds team I am now looking forward to the build being finished and moving in. With the lockdown happening because of Covid 19, I can not get to go and look at the process of how things are coming together, but Steve Hamiliton the building supervisor is great and has answered any questions that I have had.1 comment
Simonds H.Simonds
Hi Donna
Thank you for such amazing feedback! We are so happy to hear that Skye and the team were able to guide and support you through your problems with the council. If you would like to, please pro... Read more
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SarahCentral Highlands and Goldfields, VIC
- VIC, Melbourne
- Verified customer
Great friendly staff who really show they care.
We loved the look of your Simonds homes and could not wait to start building, unfortunately our land settlement did not occur for nearly another 12 months. Simonds; especially Sky was so helpful and patient, Simonds were ready to start building straight away and have began making our dreams and reality. Our home is currently getting built and can not wait to see the end product, everyone has done a great job I could not recommend Simonds enough. Great job guys.
3 comments
Simonds H.Simonds
Hi Sarah,
Thank you for your feedback. We are delighted to hear that Sky and the team have been so helpful in getting your dream home under way! We are looking forward to sharing the rest of your hom... Read more
60020 Regional Vic
Simonds H.Simonds
Great thanks Sarah, I will pass that on.
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BrettGreater Melbourne (Outer), VIC
- VIC, Melbourne
- Verified customer
Helpfully staff
We have had a few hiccups in regards to our build with Simonds but they have been sorted out by our CRC Geena who has helped to the best she could. She has been keeping on top of everything that has gone on and tried to get us the best outcome for every situation. Our land was delayed by a while which is a shame but we are a month away from commencing and everything has worked out. Operations managers have helped us out as well and have been extremely nice and helpful. Really appreciate all the hard work put it and the efforts they have gone to make this experience easier.
1 comment
Simonds H.Simonds
Hi Brett,
Thank you for your feedback. We are very glad Geena and the Operations Manager were able to address your concerns and get your home-building journey underway. If you would like to, please p... Read more
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TaylorNortheast, VIC
- VIC, Melbourne
- Verified customer
Excellent Team
Our experience with Simonds so far has been excellent. Our build was started promptly, and is still progressing within the scheduled time frame. All of Simonds staff contact have been very professional, right through from initial contact at Simonds display village (Shepparton), to gallery consultants and then the VC Regional Office to our building inspector. A big shout out to Shannon at Regional Office for her continuing patience.
3 comments
Simonds H.Simonds
Hi Taylor.
Thank you for your feedback. We are very happy that the team has made your home-building experience a good one.
If you would like to, please provide me with your job number and I can pass... Read more
62824
Simonds H.Simonds
Thanks Taylor, I will pass on your feedback.
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CassyCentral Highlands and Goldfields, VIC
- VIC, Melbourne
- Verified customer
Helpful from the beginning
Being first home owners the whole experience is quite daunting but from the beginning Simonds were very helpful with answering our many questions and working within our budget. The girls at the gallery were so patient and helpful throughout the many choices we made. Every person we have had contact with has been super helpful and understanding of our limited knowledge of the whole experience.
1 comment
Simonds H.Simonds
Hi Cassy
Thank you for your feedback, we are very glad to hear that the team has made your first home building experience a good one! If you would like to, please provide us with your job number and w... Read more
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- VIC, Melbourne
- Verified customer
Overall great experience
Our journey with Simonds started on a frustrating note due to a very poor experience with a Sales Consultant. We cancelled our build contract after having paid the initial $500 deposit (which was reimbursed).
We however engaged Simonds again - as we really like the floorplan - after a recommendation re Max Dietz being a great sales consultant. Max was absolutely amazing and guided us in every respect, very patient, practical and importantly transparent (not pushy at all!). Following Max we had a great experience at the Gallery with all consult...Read more
ants guiding us through the process. Our CRC Stepahnie (she replaced our previous CRC who we found very difficult to contact/get information from) was also very accommodating to our requests and despite various variations being exchanged between Simonds and us we got there in the end! The cherry on the cake for us though has been our site supervisor-Shannon Beasley. Shannon has been brilliant. Shannon has kept us abreast of the build through the journey, worked very well with our private building inspector, arranged a quick fix of items that needed to be addressed (there weren't many major items to be fixed) and managed our expectations extremely well by sticking to timelines. Shannon has a great demeanour and explained things to us in simple terms which was a blessing for first home builders like ourselves. Post occupancy we've noted a few minor issues that Shannon has been able to address for us too. Overall it's been a great experience thanks to the people we've been fortunate to deal with at Simonds.1 comment
Simonds H.Simonds
Hi Vrindha and Sid.
Thank you for your feedback! We are very pleased to hear that Shannon and the rest of the team were attentive throughout your home-building journey and accommodated your requests.... Read more
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SoniaGreater Melbourne (Outer), VIC
- VIC, Melbourne
- Verified customer
Misguided
First home buyers need to beware dealing with Simonds. We are very disappointed because misleads and misguided by the gallery appointment consultant [name removed]. We have never written the review, but today we had to, we tried to sort issues with CRC. Being a first home buyers, you make the dreams, probably you don’t achieve when building with Simonds homes.
We have number of issues with them, and tried to cooperate with some, but in some they did big mistakes which cannot be accepted and cooperated. About Garage door colour, [name removed]...Read more
mislead us. We had selected the colour of garage which matched with front entry door. It looked like a brown or wooden colour. even she showed us in the computer how it would look like. When I saw on the site and I complained about this that I haven’t selected this, they are saying that in the signed papers you have selected monument colour, but she didn’t advise any exactly name or code of colour, just showed us some colours. Last week CRC said, she will investigate and look into it. After some investigation, Crc said that she has confirmed from [name removed] ( Gallery consultant) and [name removed] is saying that she advised us to upgrade the door and we didn’t agree to this. I want to ask now that I had gallery appointment one and years ago and how can she remember everything verbally what was discussed and what we had selected.I have this email in writing from CRC. They are trying to avoid us by saying anything, After speaking with Ops Manager and spent lot energy with, they came back and said that it will cost you $1800 approximately if I want to replace the garage door which is normal of cost of the door if I want to buy this from the market. So in the end they haven’t fixed this issue. Earlier I had complained about rendering and cladding issue. [name removed] asked us in gallery appointment that what we need to have rendering or cladding externally. We had selected cladding but in the drafting papers she mentioned half cladding and half rendering at the back of the house, there is no sense to select like this. We couldn’t see this so first home buyer needs to be aware about these and enough skillful to understand the drafting when deal with Simonds homes. We were shocked when we saw this, we had an issue regarding timber as well, we didn’t raise these issue earlier and cooperated.3 comments
Simonds H.Simonds
Hi Sonia,
I have spoken to our internal team who I believe have since been in touch. Please let us know if you require any other assistance.
Thank you.
No one has contacted
Simonds H.Simonds
Hi Sonia,
Thank you for letting us know, I will follow up for you.
Thank you.
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WindsorGreater Melbourne (Outer), VIC
- VIC, Melbourne
- Verified customer
Stress free build.
From the moment I sat down with Brad at the Cowes display home, I knew I’d made the right choice in buying a Simonds home. No pushy sales pitches, Brad went above and beyond to make sure I had the home I wanted, within my budget. The staff at the Wonthaggi office were great to deal with, with a big thank you to my CRC, Rachael, who was always there to answer any questions or queries about the build process, and make this whole experience truly stress free and enjoyable. My builder, Nick, kept me updated with fortnightly emails, always available to answer any questions along the way. Nick and his team have built me a beautiful home, weeks ahead of schedule, and on budget. Many thanks.
3 comments
Simonds H.Simonds
Hi Windsor
Thank you for such wonderful feedback! We are so happy to hear that Brad and the team went above and beyond to make your build stress-free! If you would like to, please provide us with you... Read more
Hi, my job number was 61555. Many thanks, Karyn Anderson.
Simonds H.Simonds
Great, thank you Karyn. We will pass on your great feedback to the relevant team members. Thank you!
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- VIC, Melbourne
- Verified customer
Excellent service from sales consultant-Patrick bolst
Long story short, after a terrible experience an attempt to build our very first home with Simonds Homes and local HUME council over a year ago, we managed to put those nightmares to bed and starts over. Patrick was assigned to help us thru the first stage, he was nothing but a man with solutions to almost every issues with have. The bigger thing was, were advised we had to reduce our home by 50cm to comply with council regulation, but he managed to find a better solution to still comply with the regulation but not reducing our home. Patrick did a great job keeping us updated, which I value the most. Over all, if you're looking to build with Simonds in Melbourne metro North areas, look up for Patrick bolts as your sales consultant!
3 comments
Simonds H.Simonds
Hi B and D Smith,
Thank you for the feedback. We are very glad Patrick was able to turn your experience with Simonds Homes around and make it a great one! If you would like to, please provide us with... Read more
Hi there! Our job number is 63960
Simonds H.Simonds
Great thanks B and D Smith. We will pass your feedback onto the team.
Thank you.
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Alana TCentral Highlands and Goldfields, VIC
- VIC, Melbourne
- Verified customer
Awful experience with poor workmanship and bad communication
At the beginning of our build process we were quite happy, our sales consultant was pleasant and communicated well, we then met our first CRC who was also helpful with any changes we wanted to make and replied promptly to our emails/calls.
Once the build started all the problems came one after the other. We had our own private building inspector who found the slab was poured too small which meant our frame was overhanging and out of plumb by 30mmm, walls had to be moved and steel used to reinforce the overhang. Then they started bricking our ho...Read more
4 comments
Simonds H.Simonds
Hi Alana T
Thank you for getting in touch. We are sorry to hear about your experience with us. We want to make sure that all of your concerns are investigated and addressed. I have sent your concerns ... Read more
Simonds H.Simonds
Hi Alana T, could you please provide us with your job number so that we can follow this up with our internal team. Thank you.
Job number is 56204
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- VIC, Melbourne
- Verified customer
The entire process was Amazing!
The whole process from start to finish was excellent.
From Nilu Srikantegowda at the Display office helping bringing our home to life on paper, to Amandeep our amazing CRC who was prompt in handling any issues that arose and handled with compassion and professionalism. Then to our amazing Site Supervisor Paul McNamara who brought everything together in real life. He reguraly updated us on the progress of our house, shared photos, met with us on regular intervals, heard and understood us, and again any issues that arose he handled promptly and w...Read more
1 comment
Simonds H.Simonds
Hi Anushri,
Thank you for the great feedback. We are very glad to hear that the team was supportive and efficient during your home-building journey! If you would like to, please provide us with your ... Read more
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Musrat K.Greater Melbourne (Metropolitan), VIC
- VIC, Melbourne
- Verified customer
Our dreams come true
We are very happy with Simonds Home and we specially appreciate our site supervisor Jack's work on our house.Satisfied with overall construction work. Quality of the property is good and cost of the house is less than a estimated cost. Though this coronavirus panademic, we can get our house key within time.
1 comment
Simonds H.Simonds
Hi Musrat,
Thank you for the great feedback! We are happy to hear that Jack and the team were able to make your home-building journey enjoyable and that you were able to get into your new home in tim... Read more
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The reviewer stated that an incentive was offered for this review
- VIC, Melbourne
- Verified customer
Great advise by my colour consultant.
Hello there, I am Alex. My experience with my colour consultant, Julie, is great. She is very patient and great knowledge and experience with products she is working with. She has given me a lot good suggestions on the products to upgrade. After hour communications by email were also been responded very soon. Also, she is helping to communicate with other departments in order to provide solid answers to reduce uncertainties. I have full confidence to suggest any other clients building with Simonds to consult with Julie about their colour selections.
3 comments
Simonds H.Simonds
Hi Alex
Thank you so much for your wonderful feedback! We are very happy to hear of your enjoyable and stress-free experience with Julie in choosing colours for your new home! If you would like to, pl... Read more
63988
Simonds H.Simonds
Hi Alex,
Thanks for your job number we will pass on the feedback to the relevant team.
Thank you.
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VED PRAKASH CHAHARGreater Melbourne (Outer), VIC
- VIC, Melbourne
- Verified customer
horrible staff and services, worse builder ever seen, deserve -000 rating
its my second review. After my first review i received a call from my file manager promising me start construction in March, But now from their end it looks like start from June or July. But it wont, I know they have been promising from last two years. Now builder trying to me withdraw the contract which i am not going to do easily.
I have already started legal action against this horrible builder for looting money from me without any work in last two years.
I have been paying mortgage without house in last two years. I know i will be asked a...Read more
3 comments
Simonds H.Simonds
Hi VED,
Thank you for your feedback and we are sorry to hear about your experience with us.
We want to make sure all your concerns are thoroughly investigated and addressed.... Read more
60184 however it will will not make any difference. Its your regular process. But i will keep posting everywhere about Simonds' failed in acceptability and ripping money of from people.
Simonds H.Simonds
Thank you Ved,
We will pass this onto our internal team for further investigation.
Thank you.
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The reviewer stated that an incentive was offered for this review
Antonio78Gippsland, VIC
- VIC, Melbourne
- Verified customer
Great experience
Just completed our build with simonds home!
Justin was our supervisor and honestly made our building experience such a good one.
He is such an asset to the simonds team with his expertise and service we always felt like we were being looked after!
A big Thank you to Simonds team Jamie, Jackie, and Justin bersey
1 comment
Simonds H.Simonds
Hi Antonio
Thank you for the great feedback! We are very glad Justin and the team were able to make your home-building experience a good one.
If you would like to, please provide us with your job number so that we can pass your feedback.
Thank you.
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AmyGreater Melbourne (Metropolitan), VIC
- 2 reviews
- VIC, Melbourne
- Verified customer
Misleading Marketing Materials
We are very disappointed at the misleading information provided by Simonds Homes. We signed our contract based on TRUST and initial brochure collected at the display home and the sale consultant's explanation ("What you see is what you get"). Unfortunately all conversations with consultant were not recorded in writing and the brochure collected at display home failed us. According to the brochure, the size of house should be 194m2. We had a site inspection and we now realised we are building a smaller house (191m2). We had been told verbally we...Read more
are building standard plan as shown in first brochure. We wrote two emails to Simonds Homes. The reply we got from them: "My General Manager and the Building Manager have looked into this and have advised if there is nothing in writing noting that you will be provided the larger size home unfortunately, we are not able to provide anything back to you in relation to this. Any marketing material doesn’t form part of the contract unfortunately." This statement suggests that we CANNOT TRUST and BELIEVE Simonds Homes marketing brochure collected at display home. This suggests their marketing brochures are baseless, useless, unreliable and inaccurate. Even though "marketing material doesn't form part of the contract", the brochure and consultant's advice informed and persuaded us to sign the contract. Why did Simonds Homes so eagerly sell the standard plan using first brochure WITHOUT accurate information? It is so IRRESPONSIBLE!! We felt we were LIED to by Simonds Homes by their brochure which so UNTRUSTWORTHY. Indeed UNFORTUNATE.3 comments
Simonds H.Simonds
Hi Amy,
Thank you for getting in touch. We're very sorry to hear about your experience. We want to make sure all your concerns are investigated and addressed.
Could you please provide your job numbe... Read more
Job no. 61133. Thank you.
Simonds H.Simonds
Thanks Amy, we have passed that onto the internal team for investigation. Please let us know if we can assist you in the interim.
Thank you.
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Questions & Answers
jay h.asked
hi there. may i know how is the rent, to be paid, calculated in case of Simonds is unable to meet to honour their timeframe to build the house.
No answers
Petra M.asked
Do you guys actually remove your building rubbish when left on the property next door? I have made request to the site manager in november to remove left over concrete from my block next to a house being built by simmons and it still hasnt been removed.
3 answers
Simonds H.Simonds
Hi Petra, Would you be able to provide us with the address of the build site and we can look into this for you?
Thanks, Simonds
1 custard way lollipop hill manor lakes is your block and mine is 3 custard way. I have previously spoken to your site superviser and sent him photos but i am now a little disappointed as my build is suppose to start next week.
Simonds H.Simonds
Hi Petra,
So that we can look into this for you, could you please send through your contact details as well as the image through to [email protected], and she will be able to look into this further for you.
Thanks,
Simonds
maryasked
what is the difference in grade 1 and grade 2 floorboards in the express range?
2 answers
Sorry Mary We had Tiles laid in both houses we had built as we live on the Coast I can however you tell the tiles they used are a very good Quality for the money we paid and laid well, no variances anywhere
Simonds H.Simonds
Hi Mary,
There is only one range that is available for our Xpress range, which is the Rustic range from PTF - http://ptf.com.au/product-category/rustic-range-laminate/
Please let us know if we can assist with anything further.
Thanks, Simonds
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Simonds H.Simonds
Hi Nanda, thank you for your feedback. We are delighted to hear that Mick and the team were able to complete your house to your satisfaction that and communications were consistent despite being in a ... Read more
different state. If you would like to, please provide your job number and I can pass on your feedback to the relevant team members. Thank you.