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Reviews

4.3

1,000 reviews
5
(696)
4
(150)
3
(32)
2
(23)
1
(99)
  • Build Stage
    • Post-Construction (208)
    • Pre-Construction (57)
    • Mid-Construction (32)
  • Customer Service
    4.5 (242)
  • Site Admin
    4.4 (183)
  • Timeliness
    4.5 (191)
  • Structural Integrity
    4.4 (163)
  • Plumbing & Waterproofing
    4.4 (154)
  • Electrical & Lighting
    4.5 (155)
  • Flooring
    4.4 (155)
  • Transparency
    4.3 (200)
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Nanda

NandaSydney, NSW

  • 3 reviews

Excellent service and quality finished product

published

My build (investment) was managed very well and most times ahead of the schedule. Simonds team particularly Our site supervisor Mick did an excellent job in getting the house to a shape of our satisfaction. Customer relations was maintained to its highest standards. Stephannie was quiet receptive and managed the project well. Though I live in a different state, the team kept me informed about the progress regularly.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateApril 2020
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3 comments
Simonds
Simonds H.Simonds
Nanda
Nanda

My job No is 58170

Simonds
Simonds H.Simonds

Thanks Nanda, I will pass your feedback on.

Morton 30

Morton 30Gippsland, VIC

Excellent service

published

Well managed throughout, constant contact and communication between ourselves, our Simonds representative and our build supervisor. Quality of build was sound and any touch ups needed have been taken care of by the supervisor in good time. With regards to costing, it is disappointing Simonds don't offer completion of solid fuel heating however this is a minor factor.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateApril 2020
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1 comment
Simonds
Simonds H.Simonds
Wollert

WollertGreater Melbourne (Outer), VIC

Extremely Professional

published

Excellent Guide from Patrick Bolst
After 13 years of very difficult path of our life, we are being very blessed to meet Patrick for our first home . Once I spoke to Patrick I decided to not to take any other opinions from different builders . Efficient, humanity, trustworthy and extremely professional .

Customer Service
Transparency
Build StagePre-Construction
Construction End DateNovember 2020
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1 comment
Simonds
Simonds H.Simonds
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Ali

AliGreater Melbourne (Outer), VIC

  • 2 reviews

The doggy builders on earth

published

Stay away in simple words
The doors got buckled
The vanities in toilets got buckled.
Contacted every single person at simonds melbourne and point cook. One of the worse builder on earth. Requested four times for 3 months maintenance in response got told that we can't do it unless pandemic ends up. Don't waste your money
The staff behaviour is absolutely unacceptable especially the manager [name removed] and the maintenance lady [name removed].

  • +1
Customer Service
Transparency
Site Admin
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateDecember 2022
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1 comment
Simonds
Simonds H.Simonds

Hi Ali, thank you for getting in touch with us. We are sorry you have had this experience, your concerns have been sent to the internal team for review.
Thank you.

Helpful at taking the stress out

published
Build StageMid-Construction
1 comment
Simonds
Simonds H.Simonds
Sarah

SarahCentral Highlands and Goldfields, VIC

Great friendly staff who really show they care.

published

We loved the look of your Simonds homes and could not wait to start building, unfortunately our land settlement did not occur for nearly another 12 months. Simonds; especially Sky was so helpful and patient, Simonds were ready to start building straight away and have began making our dreams and reality. Our home is currently getting built and can not wait to see the end product, everyone has done a great job I could not recommend Simonds enough. Great job guys.

Customer Service
Transparency
Site Admin
Timeliness
Build StageMid-Construction
Construction End DateAugust 2020
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3 comments
Simonds
Simonds H.Simonds
Sarah
Sarah

60020 Regional Vic

Simonds
Simonds H.Simonds

Great thanks Sarah, I will pass that on.

Brett

BrettGreater Melbourne (Outer), VIC

Helpfully staff

published

We have had a few hiccups in regards to our build with Simonds but they have been sorted out by our CRC Geena who has helped to the best she could. She has been keeping on top of everything that has gone on and tried to get us the best outcome for every situation. Our land was delayed by a while which is a shame but we are a month away from commencing and everything has worked out. Operations managers have helped us out as well and have been extremely nice and helpful. Really appreciate all the hard work put it and the efforts they have gone to make this experience easier.

Build StagePre-Construction
1 comment
Simonds
Simonds H.Simonds
Taylor

TaylorNortheast, VIC

Excellent Team

published

Our experience with Simonds so far has been excellent. Our build was started promptly, and is still progressing within the scheduled time frame. All of Simonds staff contact have been very professional, right through from initial contact at Simonds display village (Shepparton), to gallery consultants and then the VC Regional Office to our building inspector. A big shout out to Shannon at Regional Office for her continuing patience.

Customer Service
Transparency
Site Admin
Timeliness
Build StageMid-Construction
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3 comments
Simonds
Simonds H.Simonds
Taylor
Taylor

62824

Simonds
Simonds H.Simonds

Thanks Taylor, I will pass on your feedback.

Cassy

CassyCentral Highlands and Goldfields, VIC

Helpful from the beginning

published

Being first home owners the whole experience is quite daunting but from the beginning Simonds were very helpful with answering our many questions and working within our budget. The girls at the gallery were so patient and helpful throughout the many choices we made. Every person we have had contact with has been super helpful and understanding of our limited knowledge of the whole experience.

Customer Service
Transparency
Site Admin
Build StageMid-Construction
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1 comment
Simonds
Simonds H.Simonds
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Overall great experience

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMarch 2020
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1 comment
Simonds
Simonds H.Simonds
Sonia

SoniaGreater Melbourne (Outer), VIC

Misguided

published
Customer Service
Transparency
Flooring
Build StageMid-Construction
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3 comments
Simonds
Simonds H.Simonds

Hi Sonia,
I have spoken to our internal team who I believe have since been in touch. Please let us know if you require any other assistance.
Thank you.

Sonia
Sonia

No one has contacted

Simonds
Simonds H.Simonds

Hi Sonia,
Thank you for letting us know, I will follow up for you.
Thank you.

Windsor

WindsorGreater Melbourne (Outer), VIC

Stress free build.

published

From the moment I sat down with Brad at the Cowes display home, I knew I’d made the right choice in buying a Simonds home. No pushy sales pitches, Brad went above and beyond to make sure I had the home I wanted, within my budget. The staff at the Wonthaggi office were great to deal with, with a big thank you to my CRC, Rachael, who was always there to answer any questions or queries about the build process, and make this whole experience truly stress free and enjoyable. My builder, Nick, kept me updated with fortnightly emails, always available to answer any questions along the way. Nick and his team have built me a beautiful home, weeks ahead of schedule, and on budget. Many thanks.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMarch 2020
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3 comments
Simonds
Simonds H.Simonds
Windsor
Windsor

Hi, my job number was 61555. Many thanks, Karyn Anderson.

Simonds
Simonds H.Simonds

Great, thank you Karyn. We will pass on your great feedback to the relevant team members. Thank you!

Excellent service from sales consultant-Patrick bolst

published

Long story short, after a terrible experience an attempt to build our very first home with Simonds Homes and local HUME council over a year ago, we managed to put those nightmares to bed and starts over. Patrick was assigned to help us thru the first stage, he was nothing but a man with solutions to almost every issues with have. The bigger thing was, were advised we had to reduce our home by 50cm to comply with council regulation, but he managed to find a better solution to still comply with the regulation but not reducing our home. Patrick did a great job keeping us updated, which I value the most. Over all, if you're looking to build with Simonds in Melbourne metro North areas, look up for Patrick bolts as your sales consultant!

Customer Service
Transparency
Build StagePre-Construction
3 comments
Simonds
Simonds H.Simonds
B and D Smith
B and D Smith

Hi there! Our job number is 63960

Simonds
Simonds H.Simonds

Great thanks B and D Smith. We will pass your feedback onto the team.
Thank you.

Alana T

Alana TCentral Highlands and Goldfields, VIC

Awful experience with poor workmanship and bad communication

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StageMid-Construction
Construction End DateJune 2020
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4 comments
Simonds
Simonds H.Simonds
Simonds
Simonds H.Simonds

Hi Alana T, could you please provide us with your job number so that we can follow this up with our internal team. Thank you.

Alana T
Alana T

Job number is 56204

The entire process was Amazing!

published
Customer Service
Transparency
Site Admin
Timeliness
Build StagePost-Construction
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1 comment
Simonds
Simonds H.Simonds
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Musrat K.

Musrat K.Greater Melbourne (Metropolitan), VIC

Our dreams come true

published

We are very happy with Simonds Home and we specially appreciate our site supervisor Jack's work on our house.Satisfied with overall construction work. Quality of the property is good and cost of the house is less than a estimated cost. Though this coronavirus panademic, we can get our house key within time.

Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateApril 2020
See all answers
1 comment
Simonds
Simonds H.Simonds

The reviewer stated that an incentive was offered for this review

Great advise by my colour consultant.

published

Hello there, I am Alex. My experience with my colour consultant, Julie, is great. She is very patient and great knowledge and experience with products she is working with. She has given me a lot good suggestions on the products to upgrade. After hour communications by email were also been responded very soon. Also, she is helping to communicate with other departments in order to provide solid answers to reduce uncertainties. I have full confidence to suggest any other clients building with Simonds to consult with Julie about their colour selections.

Customer Service
Transparency
Build StagePre-Construction
3 comments
Simonds
Simonds H.Simonds
Alex J.
Alex J.

63988

Simonds
Simonds H.Simonds

Hi Alex,
Thanks for your job number we will pass on the feedback to the relevant team.
Thank you.

VED PRAKASH CHAHAR

VED PRAKASH CHAHARGreater Melbourne (Outer), VIC

horrible staff and services, worse builder ever seen, deserve -000 rating

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Build StagePre-Construction
Construction End DateOctober 2022
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3 comments
Simonds
Simonds H.Simonds

60184 however it will will not make any difference. Its your regular process. But i will keep posting everywhere about Simonds' failed in acceptability and ripping money of from people.

Simonds
Simonds H.Simonds

Thank you Ved,
We will pass this onto our internal team for further investigation.
Thank you.

The reviewer stated that an incentive was offered for this review

Antonio78

Antonio78Gippsland, VIC

Great experience

published

Just completed our build with simonds home!

Justin was our supervisor and honestly made our building experience such a good one.
He is such an asset to the simonds team with his expertise and service we always felt like we were being looked after!

A big Thank you to Simonds team Jamie, Jackie, and Justin bersey

Build StagePost-Construction
Construction End DateMarch 2020
1 comment
Simonds
Simonds H.Simonds

Hi Antonio
Thank you for the great feedback! We are very glad Justin and the team were able to make your home-building experience a good one.
If you would like to, please provide us with your job number so that we can pass your feedback.
Thank you.

Amy

AmyGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Misleading Marketing Materials

published
Build StageMid-Construction
3 comments
Simonds
Simonds H.Simonds
Amy
Amy

Job no. 61133. Thank you.

Simonds
Simonds H.Simonds

Thanks Amy, we have passed that onto the internal team for investigation. Please let us know if we can assist you in the interim.
Thank you.

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Questions & Answers

jay h.

jay h.asked

VIC, Melbourne

hi there. may i know how is the rent, to be paid, calculated in case of Simonds is unable to meet to honour their timeframe to build the house.

No answers
Petra M.

Petra M.asked

VIC, Melbourne

Do you guys actually remove your building rubbish when left on the property next door? I have made request to the site manager in november to remove left over concrete from my block next to a house being built by simmons and it still hasnt been removed.

3 answers
Simonds
Simonds H.Simonds

Hi Petra, Would you be able to provide us with the address of the build site and we can look into this for you?
Thanks, Simonds

Petra M.
Petra M.

1 custard way lollipop hill manor lakes is your block and mine is 3 custard way. I have previously spoken to your site superviser and sent him photos but i am now a little disappointed as my build is suppose to start next week.

Simonds
Simonds H.Simonds

Hi Petra,
So that we can look into this for you, could you please send through your contact details as well as the image through to [email protected], and she will be able to look into this further for you.
Thanks,
Simonds

mary

maryasked

VIC, Melbourne

what is the difference in grade 1 and grade 2 floorboards in the express range?

2 answers
Peter J.
Peter J.

Sorry Mary We had Tiles laid in both houses we had built as we live on the Coast I can however you tell the tiles they used are a very good Quality for the money we paid and laid well, no variances anywhere

Simonds
Simonds H.Simonds

Hi Mary,
There is only one range that is available for our Xpress range, which is the Rustic range from PTF - http://ptf.com.au/product-category/rustic-range-laminate/

Please let us know if we can assist with anything further.
Thanks, Simonds

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