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13 questions from our users

David

Davidasked

Good afternoon Team, can you please provide advice on our Simpson SWT8043. The machine goes through the wash cycle but will not advance to spin cycle. I have checked the pump and hoses and they are clear with no blockages. I have also attempted to run just the spin cycle but again no luck. Can you please provide advice on how to resolve this issue. All the best. David



2 answers
Dawn
Dawn

I'd ring Electrolux and the store that you bought it from and get them to come out and have a look at it if it's still under warranty. I posted a review last week about the problems I had with mine. Can't seem to find it now!

Simpson
ELECTROLUX ..Simpson

Hi David,

Linda from Electrolux here.

We would appreciate the opportunity to discuss the concerns you have raised about the washer.



If you wish to discuss this further please feel free to contact me at [email protected] attention Linda Ticket Number 154367.

Thanks


sundra T.

sundra T.asked

Can you please show (photo to show the part) where is the water intake hose inside the machine split?
Can we repair it ourselves ?and where to buy the hose?
Please reply soonest.



1 answer
Cheryl Anderson
Cheryl Anderson

No I don’t have a photo of the split hose you won’t be able to repair it yourself Electrolux exchanged my machine for a new one if the washer is still under warranty they have to repair or replace your machine as I live in a remote area they replaced mine I’m hoping this machine doesn’t have the same fault.


Bev

Bevasked

Why has our Simpson SWT8043 lid totally shattered this morning. Only bought it one month ago.
So very disappointed.

2 answers
Simpson
ELECTROLUX ..Simpson

Hi Bev,
Zaida from Electrolux here.
We would appreciate the opportunity to discuss the concerns you have raised about your appliance.
If you wish to discuss this further please feel free to contact us at [email protected] quoting reference ticket 1009181.
Thanks.

Bev
Bev

Hi Zaida Ticket No. 1009181 Just letting you know we are still waiting for a replacement lid to arrive. Hope it turns up soon as been advised not to use the machine as is


Gloria L.

Gloria L.asked

my fabric softener dispenser not working on simpson wst8043 washing why

2 answers
navag
navag

Phone the electrical supplier where you purchased it from or call Simpson on 1300363640. If it's still under warranty they'll fix it immediately.

Jane
Jane

Hi Gloria, fabric softener won't be distributed in your wash if you use Eco Rinse or Fast Rinse.
Have you referred to page 20 of the User Manual ? The "do'sand don'ts" of adding Fabric Conditioner
If you still can't get it to work, give Electrolux a call, the Customer Service there is first class.
Best wishes
Jane


Jane

Janeasked

I have just submitted a review in the name of Jane from a Sydney suburb in regards to the Simpson SWT8043 washing machine... One thing I forgot to ask, why does the machine, when it begins to fill, start and stops ten times before water begins to fill in the machine. The water pipes make such a noise, it's a nightmare

No answers

Kev Carey

Kev Careyasked

HI,
We purchased the SWT8043 top loader, clean water is pouring out during the cycle for way too long?
Is water pressure the problem (average water pressure)
Any advice is appreciated

Kev

2 answers
navag
navag

I've only had mine for a couple of weeks so can't help you. If you contact Kelvinator or where you purchased it I'm sure you'll get help. I got mine from the Good Guys Caseldine Brisbane and they have always been very helpful on the very few occasions I've had with other products I've had trouble with.

Kev Carey
Kev Carey

Thank you


Kong B.

Kong B.asked

How do you delete a stored setting on favourites

No answers

Gregory

Gregoryasked

The clothes are being twisted around the agitator and won't spin. EFO comes up. The book tells me the machine is not level. We've had the machine for 12 months and all of a sudden this happens. The machine seems to be solid as a rock on the floor. Don't want to call a mechanic if we can fix it but am reluctant to touch it in case we make it worse. We are elderly.

No answers

Leo D

Leo Dasked

Recently purchased a Simpson SWT8043 just wondering why its not siphoning the fabric softener. End of cycle and softener is not used - same level sitting in the compartment. Following the instructions to the letter but still the same. How can it siphon the softener if the cap is pushed firmly down on the spigot? Cant see the point of the cap to be honest why not just design it with a closed spigot? Any ideas as this unit is brand new....

3 answers
Bet
Bet

This happened to me one time when I chose the rinse and spin cycle. The softener was not used. No problems with the favourite or normal wash

Shari M
Shari M

I am having the exact same problem. Fabric softener is not siphoning even though I am following the very basic instructions in the manual.

Dave
Dave

I have the same problem. Fabric softener worked fine. Then stopped working at all. Softener tray still full at the end of the wash. It's annoying the hell out if me! It's only 4 months old.


Helen

Helenasked

Good morning, I have a swt8043 top, & I cannot find answer to my question in troubleshooting. My problem is simply that a vast majority of every wash comes our wrinkled. In particular, I place machine washable cardigans in zippered laundry bags for extra care, and they come out extremely wrinkled.
Any advice please?
Helen B

2 answers
Ralph
Ralph

Ring the manufacture, might have the smart person working that day, usually a ex service mechanic, you could get lucky.

Buzzy
Buzzy

Hi Helen, I'd ring the company I purchased from or contact the manufacturer direct. It doesn't happen to my clothes though. I run most of mine thru my favourites setting of full wash, cold water, deep rinse & fast spin. I use Dynamo or Cold Power liquid, never powder. I get them out as soon as the wash has inished & hang them out on the line, no drier. I'm wondering if you're popping too many things in the load with the cardigans? That could maybe cause it. If anything this machine has lessened my ironing considerably. I'm really happy with it & sorry about your issue.


Trizzy

Trizzyasked

How do I soak in this machine?

2 answers
Dani
Dani

There is no soak option, No machine I've ever had has. I usually soak in a bucket first then use the machine

Jacko
Jacko

I would turn on the machine let it fill up with water, then turn off for a little while. then turn back on to your desired program or spin drain if you want to get rid of the water


Cherrie

Cherrieasked

Had my Simpson SWT8043 since 9th May 2017. Has always had a grinding noise, but now that the weather has got colder the machine won't start until mid morning because it is too cold. My laundry is in my house and it's no colder than the rest of the house. What is wrong with this machine?
I never had a problem with my Hoover, wish it didn't die of old age.

1 answer
brian
brian

Yes - hoover is the best out of the cheaper brands
As for the grinding noise in your current simpson washing machine -:can you please explain roughly where the sound is coming from otherwise you may have to get a Simpsons washing machine repairs technician to have a look at the washing machine


Janine Rizzi

Janine Rizziasked

Having lots of clunking and clicking with new simpson . Anyone had this?

1 answer
Simpson
ELECTROLUX ..Simpson

Hi Janine,
Kathy from Electrolux here.
We would appreciate the opportunity to discuss the concerns you have raised about the Simpson Washer.
If you wish to discuss this further please feel free to contact me at [email protected] attention Kathy
Thanks
Kathy


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