So I’ve had a Skyecard for travel purposes and I have been very happy with it so far, however last night I received and email stating that I was accepted for for financial hardship, something I have not applied for, I guessed that Skye was being generous given the current situation so didn’t think much of it, I then get a message on Apple Pay saying my card was suspended and could no longer be used.

I’ve had no communication from Skyecard to tell me these changes were happening before the fact they were implemented, the rep on the phone could ...Read more

This company is terrible and uses fraudulent practices., Applied for a small line of interest-free credit (2,200) at the suggestion of my travel agent for a spur of the moment holiday.
Have had the card for less than 12 months original balance was closed off well before the due date, made a further purchase effectively leaving 60% of the credit balance available. Skye has reduced the credit limit wiping out the 60% line of credit and leaving the just the purchase amount... without a request from me or notice to me.
I called couldn't get throu...Read more

If I could advice to anyone thinking of going travelling and taking out a "loan" with Skye Mastercard, I recommend not to!
My travel agent offered me this 'amazing deal of 12months interest free - pay later' deal. She did not tell me I was about to take out a large sum of money and open a credit card account, to which I have never owned a credit card before (and have not wanted to for this exact reason).

When it came to paying back certain amounts of money each month, I was never contacted or made aware of the date which my monthly payments ...Read more

This is my first credit card and I AM NOT HAPPY! The online chat customer service is just awful. They are not ALL on the same page as everyone else. One person telling me you need to set up a scheduled payment 3 days prior to the due date and another person saying that because I set up the payment prior to due date, it will go through. Just got off the phone to customer service and my payment is pending. I was slapped with 45-50 dollars for late payment when I was trying to make the payment through one time payment. This failed multiple times a...Read more

My travel agent pushed to use this company. The only reason I did was because it suited my financial situation at the time compared to other companies. Boy I made a big mistake. The card was soo temperamental overseas which caused me soo much stress. (one day it would work and the next it wouldn't). The interest is actually appalling, pretty much the same amount as my monthly repayments so essentially wasn't getting anywhere. On one occasion they direct debited my monthly repayment twice so that when my next payment was due they charged me a de...Read more

If i could give less than one star i would. The customer service of this company is appalling. no one is able to give you a straight answer and every person i talk to says something different to the last.

tried to balance my card yesterday. the amount showing on their app was different on the Website by about $500 and was about $800 different to their system when i called up. They do not keep a running balance so there is no way to accurately know how much is owing on the account. when i checked the account this morning the total amount was d...Read more

This company should be sent to jail! Claims interest free period then charges interest? Weeks for payments to clear, they bounce back your payments to and charge dishonour fees. Absolutely a pack of fools and how they have been let go begs to question the integrity of our government to. What financial company does not take your call and leaving you on hold. I was on hold from 7:36am till 3pm where I had to pick up the kids from school and in all this time my call to Skye went unanswered. 7.5 hours and no one answered? Unbelievable!
Do not get ...Read more

A very frustrated customer here, I applied for the SKYE interest-free Master Card to purchase some staff in IKEA as a backup option as we were waiting for a mortgage top-up. Not only it took three weeks with numerous callbacks, numerous emails, but I was also sending the same documents again and again. The call centre in the Philippines called me and ask for the papers which I forwarded to them, but the next rep knew nothing about it.

The last rep asked me for the actual tax return from New Zealand which I supplied (5 times in a row!!!), but h...Read more

I got a Skye card for an ikea purchase. I paid double the required amounts each month then wham, a late fee. Called and told they could see payment so they had reversed. Surprise it happened again and I called again and was told I could only make payment after there statement run so only between 11-30/1 st of month. If paid before 11th the payment not recognized by system - WHAT?
I then organized a direct debit and was walked through process with a consultant thinking it should fix problem. Wham, the DD request occurred after statement run and...Read more