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Pros
Up to 110 days Interest Free on everyday purchases
9, 12 or 15 month Interest Free Instalment Plans to choose from (minimum finance amounts apply)
No International Transaction Fees
Motion Code Technology
Cons
$99 Annual Fee
Establishment Fee for Interest Free Instalment Plans ranges from 3% - 5%
Payment Handling Fee - $0.95 charged each time a payment is made via BPAY
Reviewer Photos & Videos
Unfair charges- no refund for unfair charges- still waiting for reply
Skye assured if I closed my account before a certain date, I wont be paying annualfee. After unfair charge, Fernando Cabilla reported unfair charge of $99 supervisor. Still awaiting refund
1 comment
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KelNorth Queensland, QLD
WARNING
As of the 21st of June, Lombard (flexigroup) changed to skye, cancelled a lot of peoples credit cards.
If this has happened to you, contact AFCA Australian Financial Complaints Authority and lodge a formal complaint. This formal complaint will halt any phone calls and/or legal proceedings against you until investigated. They cancelled my card due to their restructure.
3 comments
Lorenz Ann V.Skye
Hi Kel,
Thank you for taking the time to provide your feedback about your experience. We would like to find out more about what happened and hopefully address other concerns or questions. Kindly send us an email via our address below.... Read more
[email protected] Regards, Skye TeamIts quite disgusting reading reviews on different platforms how you have treated your customers. The further I look into Skye/Lombard/Flexicard, Im amazed your still trading.
My Case Number: 676836 fr... Read more
Lorenz Ann V.Skye
Hi Kel,
Thank you for providing us this information.... Read more
We have escalated your feedback and the AFCA case number to our Complaints Team. We will be in touch with you as we move forward with the case. Regards, Skye TeamSimilar opinion? Write a review on ieatwords.com.au!
FattySydney, NSW
Promotion not honoured
I got this card for my trip to Hawaii. Fantastic, no issues.
I was offered a promotion of 5% refund for purchases up to $1000 a month for 3 months, I got the first months $50 rebate back but didnt get the next two months rebates after spending $1k a month. I have called so many timed I cant(each call around 15 minutes) remember possibly 10 to 15 times and emailed about the same. I actually got an email response saying I would get the remaining $100 rebate by 30 August, this was almost two months ago. I get told every time that the customer ser...Read more
5 comments
janine l.Skye
Hi,
Thank you for making us aware of how you feel about your experience. We would like to be able to discuss this further and hopefully resolve your concern. If you could, please send contact detail... Read more
s via the email below. We will look into this for you.Response sent
Received email from Skycard. Timer is set- 24 to 48 for a response.
Similar opinion? Write a review on ieatwords.com.au!
Find out how Skye Mastercard compares to other Low Rate Credit Cards
Know better, choose better.
Sarah T.Perth, WA
Terrible service.
I took well over a week to get a replacement card. I had to email four times, each with different identifying information for compliance purposes. Every time I called the 24-hour line I record a voicemail saying I had called out of hours. Two weeks later and no closed to having my lost card replaced. I will be applying elsewhere before my international travel.
3 comments
janine l.Skye
Hi Sarah,
Our sincerest apologies for the experience you had. We'd like to speak with you further to help remedy the situation. We'd like to find out more about your experience and see if we can help... Read more
. Are you able to send contact details via the email below?I have forwarded all correspondence.
Still no resolution, have received unhelpful and rude emails, having a lot of trouble contacting anyone for help.
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Stevie QAdelaide
- 5 reviews
- 1 like
No International Transaction Fees
No International Transaction Fees makes this a good option but they have internal process/customer service issues that can be difficult to resolve. It should be straight forward to make repayments but there always seem to be hiccups.
1 comment
janine l.Skye
Hi Stevie,
Thank you for your comments and for giving us the opportunity to know your experience. We want to speak to you further and hopefully find ways to make your experience better. You may send contact details via the email below. ... Read more
[email protected] Regards, Skye TeamSimilar opinion? Write a review on ieatwords.com.au!
Hayden T.Illawarra, NSW
- 4 reviews
Good benefits
I've had good dealings with these guys. It used to be Lombard but then became Skye. Has a good deal for Virgin Velocity Frequent Flyer points currently. Making repayments could be easier
1 comment
janine l.Skye
Hi Hayden,
Thank you for your review. We appreciate when our customers take time to leave a note about us! We are glad you had a positive experience. We are always striving to deliver an excellent service.... Read more
Many thanks, Skye TeamSimilar opinion? Write a review on ieatwords.com.au!
CJMPerth, WA
- 3 reviews
- 7 likes
Avoid this skye mastercard
Yes, good interest free days on offer. But the ongoing problems regarding repayment after that geez wheez, was charged dishonor fee. But the money was withdrawn from other bank account to make a repayment. Contacted their customer service was like talking to a brick wall or broken record, no resolution could be reached, when insisting there is nothing wrong with their system. SO AVOID AVOID AVOID like a plague.
5 comments
janine l.Skye
Hi,
Thank you for making us aware of how you feel about your experience. We would like to be able to discuss this further and hopefully resolve your concern. If you could, please send contact detail... Read more
s via the email below. We will look into this for you.Really??? Unlikely to resolve in few days. This was my last resort. my review is standing. My repayment was withdrawn from other account, was not debited to my skye account. At the moment, I don't kn... Read more
ow where is the money gone as it has been taken out from my other account to make the repayment. You refused to acknowledge that is something wrong with your system and received the money for the repayment. Your representative ask me to wait for at least a week. If it was dishonored, the money should not be taken out, where in this case it was OUT, OUT. I submitted my transaction record from the other bank that the money was withdrawn. But GEEZ WHEEZ, talking to a brick wall, there is no acknowledgement of mistake, and I am missing money at the moment where I supposedly to wait for at least a week to find where it went. Just to be clear for everybody who read this, with skye mastercard, you only can make/initiate the transaction for repayment from skye mastercard side to transfer the money out from the other account, not the other way around. There is BPAY, but they charged fee $0.95 per transaction. And for the record, I was at least 48 minutes on the phone talking to your customer representative.Following up with Skye today Monday, as repayment not coming back to the other account and has not been recorded on my skye account. Still broken record and the representative actually hanging up on m... Read more
e as he can't do anything. HANGING UP on customer, WOW.Similar opinion? Write a review on ieatwords.com.au!
Horrible and deceptive
This company tripped up several times while I was with them. My statements were incorrect, my interest was calculated incorrectly, I was charged late fees when I was not late with payments and then once I payed out my account they also tried to charge me a dishonour fee due to another mistake on their end. They also do not return calls like they say they will. You have to continually follow up with any issues and expect to be transferred to many different people to try and resolve anything.
DO NOT get finance through this company
1 comment
janine l.Skye
Hi Julie,
Our sincerest apologies for the experience you had. We'd like to speak with you further to help remedy the situation. We'd like to find out more about your experience and see if we can help... Read more
. Are you able to send contact details via the email below?Similar opinion? Write a review on ieatwords.com.au!
YousefSydney, NSW
- 4 reviews
The worst company I’ve ever dealt with stay away seriously you’ll regret the decision if u take up this acocunt
I have contacted this company over 40 times not returning my calls no Resoultions team they block your account if your want to set up a direct debit stay away
2 comments
janine l.Skye
Hi Yousef,
Thank you for your comments and for giving us the opportunity to know your experience. We want to speak to you further and hopefully find ways to make your experience better. If you could... Read more
, please send contact details via the email below.Still no response from your resolutions team or complaints team customer service team tells me the same old crap will get back to you flexgroup should be ashamed of themselves and Im going to make it... Read more
know to stay away from this group of companies bad reviews all around your ceo should be ashamed of herself for letting a company like that getaway with the most terrible service I hope customers never get treated the way I did still over two months now and no response you call yourself a company shame shame shame I hope afca puts your company in line coz next is asic for me you guys deserve to be treated like crap the way I was absolutely disgustedSimilar opinion? Write a review on ieatwords.com.au!
Find out how Skye Mastercard compares to other Low Rate Credit Cards
Know better, choose better.
KevinSydney, NSW
- 8 reviews
Nothing quite like this on the market
Have had other credit cards before, and 90 days interest + payment free seems to be something that is unique to this product. Love the Motion Code technology too - still struggling to get my head around how they managed to pack a battery in there. Very clever indeed.
1 comment
janine l.Skye
Hi Kevin,
Thank you for your review. We appreciate when our customers take time to leave a note about us! We are glad you had a positive experience. We are always striving to deliver an excellent service.... Read more
Many thanks, Skye TeamSimilar opinion? Write a review on ieatwords.com.au!
RossSydney, NSW
- 2 reviews
- 1 like
90 days interest free!
Just got this card from flight centre. I bought my tickets and accommodation to Malaysia. Because it has no commission on overseas purchases I used it over there. I reckon I saved myself $100s in commissions. Plus it’s 90 days interest free. Love it!
1 comment
janine l.Skye
Hi Ross,
We are glad to hear that your experience with us has been a positive one and we thank you for supporting Skye.... Read more
Many thanks, Skye TeamSimilar opinion? Write a review on ieatwords.com.au!
AmyPerth, WA
- 3 reviews
Resolution Flop
Had to switch onto this card and money was withdrawn twice on a different day of my direct debit. 3 customer service calls & supervisor advice, the issue has still not been resolved.
1 comment
janine l.Skye
Hi Amy,
Thank you for taking the time to alert us with the concern you are having and we would like to speak with you so we can assist you further. If you could, please send contact details via the email below. We will look into this for you.... Read more
[email protected] Regards, Skye TeamSimilar opinion? Write a review on ieatwords.com.au!
Stay away
Was forced to move my card from Lombard to Skye recently. First impression - their web site is rubbish. Had to try 5 times to accept the offer without any luck due to the error on the their website. Then magically received email that my transfer is complete. Went to check the balance and got the error that my account is locked. Reset the password and tried again without any luck, same message - account is locked. Called them next day and customer service assured me that this all be fixed in 24 hours. Tried today and got different error: "Sorry,...Read more
your account is not eligible for Skye Mastercard". Tried "standard business hours link" and got the "Page not found", Ooops message. All attached. Also sent them email with questions - no reply whatsoever. So thinking of paying out and closing down the account as I have serious privacy concerns based on what I see.1 comment
janine l.Skye
Hi Alex,
Thank you for your comments and for giving us the opportunity to know your experience. We want to speak to you further and hopefully find ways to make your experience better. If you could, please send contact details via the email below. ... Read more
[email protected] Regards, Skye TeamSimilar opinion? Write a review on ieatwords.com.au!
GeelongGeelong
- 16 reviews
A great alternative to a regular credit card
I signed up for the Skye card when my hot water service needed to be replaced urgently, and I needed access to interest free. It was very easy to approved over the phone. There are plenty of interest free offers that are available, or you can convert any purchase over $250 into an interest free payment plan by paying a small set up fee. I find this feature so appealing, you can spread payments over up to 15 months with a 5% set up cost or chooses smaller plans if desired. The other thing I love is that there are no fees for international transactions. There is an easy to use app so you can do everything you need on your phone, but the call centre is also super helpful if needed.
1 comment
janine l.Skye
Hi,
We take pride in giving outstanding service to every customers here at Skye Mastercard. We are happy to hear that you have a great experience, thanks for leaving the wonderful review! ... Read more
Cheers, Skye TeamSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Tabatha M.asked
My husband has randomly received a credit card in the mail today, literally without having ever applied for one. He called the call centre and was given no help what so ever. He was told that the application was made at a Michael Hill jewellery store, but once hubby started to question things and refused to give further personal information, the call centre employee suddenly decided he couldn’t give us any further information. Has anyone else experienced this?
Michelleasked
I just received a text to say my application was withdrawn, saying need to contact retailer to pay another way. checked my Sky account and still have full amount charged to my card.??????????????????
2 answers
Yep! Sounds like Skye. Don’t do business with them they will rip you off. Have store send notice of cancellation of sale to the low life’s
No idea, have called them and asked. Booked and paid for holiday couple months ago
Ruth L.asked
Has anyone had experience using a skye card through Ikea?
No answers
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Lorenz Ann V.Skye
Hi Julie,
Thank you for feedback.... Read more
We would like to know more about your concern and hopefully find ways to resolve it. Kindly send us your details via the email address below. [email protected] Regards, Skye Team