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- 3 reviews
Terrible customer Service. Inadequate speeds and access.
My service has been unreliable and often non existent since November last year.
I Have had no meaningful response from technical support despite sending numerous online requests, emails and waiting for call backs and also waiting on hold for hours.
I have had zero access to the internet for over a week.
I finally gave up waiting on hold and rang the sales line.....amazing...they answered immediately....fancy that.
From there I was able to get redirected and have now CANCELLED my service.
Don’t waste your money...I was unable to use the data I was paying for due to the unreliable / non existent nature of the service.
1 comment
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WendyMurray Region, NSW
Very happy!
We changed to Skymesh a few months ago. And have found the service to be very reliable. We are so happy with their service and the internet speed.. would highly recommend .
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The best customer service I've had online
I. was looking for a new provider because my current provider could not understand my problem, nor did they really try. I requested a call back and all I got was an email saying they had "resolved the problem". I thought that was pretty good as they still didn't even know what the problem was .... :D
After trying one or two providers on the phone and a few more on-line, I was about to give up, as none of them could understand what I was trying to tell them.
Then I found SkyMesh. I rang and nearly straight away got a young lady who could n...Read more
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michael j.Greater Melbourne (Inner), VIC
- 2 reviews
Internet so slow and arrogant support staff
Swapped to skymesh, found slower speeds than my old ISP and when I called for help could never get any.
Called up to ask if there was a problem with the service but was rudely told it's working fine, practically hung up on. Changed again to another provider and haven't looked back, seems the speed issue was their fault!
1 comment
SkyMeshSkyMesh
Hey Michael, We're sorry to hear that. That's obviously not the experience we want for our customers at all. We have sent you a direct message. We would love to review this for you. - Thanks, Ben.
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Norm G.Central, SA
I have had problems with my internet connection for a long time.
Matt L fixed my problems in a efficient, and thorough manner, thanks Matt L and SkyMesh, a very user friendly solution to my problem,I will be recommending your service to my friends
1 comment
SkyMeshSkyMesh
Hey Norm,
Thanks for taking the time to write your great feedback and thanks for recommending us. It's great to hear Matt was able to help find a solution for you.... Read more
- Thanks, SkyMesh.Similar opinion? Write a review on ieatwords.com.au!
Dave D.Perth, WA
Excellent Customer Assistance from Jazz
Jazz supported my query without any difficulties whatsoever, and to a level that exceeded my expectations.
During a request for connection speed assistance, Jazz was able to provide excellent assistance due to her exceptional product knowledge, and fantastic customer service. From a very happy customer.
1 comment
SkyMeshSkyMesh
Thanks for taking the time to write your great review, Dave. We've passed on your feedback onto Jazz as well.
Please let us know if there is anything we can assist with. - Thanks, Ben.
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Tech phone support is pathetic. Waiting too long.
Tech phone help is PATHETIC. Waiting for 35 minutes so far!!Told call number 9..Yeah! Right. Disgusting. Cannot call me back as don't take laptop down the paddock! Fairly fed up.
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- SkyMesh Fixed Wireless
- Verified customer
Excellent Customer service and able to solve an issue iiNet and NBN could not.
Skymesh were able to rectify a mistake made by iiNet and that iiNet subsequently refused to help me sort. Very helpful customer service team that listen and don't follow scripts.
1 comment
SkyMeshSkyMesh
Hey Samantha,
Thanks for taking the time to write your review. It's so great to hear about the positive experiences you have had with our customer service teams.... Read more
Please let us know if there is anything we can assist you with. - Thanks, BenSimilar opinion? Write a review on ieatwords.com.au!
Cathy LummisNew South Wales
Skymesh for communication
My husband had no service on our farm
I contacted Skymesh for assistance, staff were amazing, had us up and running in no time
I urge people reading this review to contact skymesh for all communication needs
We have had no interruptions with the service
Life is good on the farm now
1 comment
SkyMeshSkyMesh
Hey Cathy,
Thanks for taking the time to write your review and thanks so much for your great recommendation. It's really great to hear everything got set up smoothly and quickly for you. ... Read more
Please let us know if there is anything we can assist with. - Thanks, Ben.Similar opinion? Write a review on ieatwords.com.au!
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slow as
175 kbs/sec sooooooo slow. promises of consistent high speed ....faster on mobile data network. Sign you up and offer a modem but modem took 10 days to arrive so paid for 10 days of service with no service
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Not the best, Not the worst
Moved to a rural area where there is no phone reception and only had satellite internet options available. Customer service is great, and very responsive to enquiries. Internet is useful for browsing and can stream Netflix in low quality. Can stream Disney and other services through the day, but the evening is terrible and unwatchable. Gaming online is impossible due to latency being around 700 -800ms consistently. Internet cuts out every time it rains and comes back online when it's clear, which is not very practical seeing as we had a severe storm emergency and needed help, but had no way of contacting anybody. Overall it's good to have internet but a more stable connection would be ideal.
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Great provider 1
We have very few dropouts only when storming or such there are only to times it has been lost due to a skymesh/NBN problem and tech support were right on it
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Bluyu2Mid North Coast, NSW
AWESOME!
We have had various internet providers over the years, however, Skymesh has been superior to all. Both their services and their prices have been excellent for us. I highly recommend.
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Frustrated and angry.comWheatbelt, WA
- 4 reviews
- 1 like
Top drawer service!
We changed from another company which I reviewed a few months ago. What a refreshing change. Excellent customer service. Increased data. Faster speeds. No drop outs. To top it off, fantastic value.
Not left holding on to the phone for hours, what a refreshing difference.
2 comments
I regret choosing my user name. I did this in the very beginning when I was at the end of my tether with my first review. This also applies to my second review. I would hate anyone to think that this ... Read more
title reflects in any way on your excellent service. I use product review to help me make a decision on which company to use, as do many others. It is vital that people are allowed to give an honest appraisal of their experiences. Thank you once again for your excellent service.SkyMeshSkyMesh
Thanks for sharing! It's so great to hear about our excellent customer service teams and that your service has been going well.
Please let us know if there is anything we can assist with. - Thanks, Ben.
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PatrickSouth-Eastern Region, NSW
Very good service, good flexible plans
I've been with Skymesh for about two years now, on a rural property where Telstra struggles to provide mobile signal. Whenever I've needed to contact customer service they have been prompt and usually fixed the problem. That was shortly after setting up. Mostly it has been hassle free. Their plans are good and very flexible, you can adjust according to usage, if the size of the household changes for instance. Very nice bonuses offered now and again eg school holidays. Actually worth something. Only occasionally had outages and suspect those have been NBN Skymuster problems and not Skymesh. Of course simply not being Telstra is a major attraction, but beyond that I would recommend Skymesh to anyone on a rural property.
1 comment
SkyMeshSkyMesh
Thanks so much for sharing Patrick and Thankyou for your recommendation! It's really great to hear that our teams have been prompt and hassle-free.
Please let us know if there is anything we can assist with! - Thanks Ben.
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AdrianWheatbelt, WA
Service in country areas
Just wanted to affirm my complete satisfaction with the Skymesh service. I am on an 80GB (25/5) plan and use the service for streaming and Internet access. All streaming services work very well and deliver adequate speed. Service has only been impacted twice during the previous winter, during severe storms, and only for a few minutes.
- dependability
- consistent download speeds
- helpful and timely support
- ability to easily change plans to take advantage of additional data offerings
1 comment
SkyMeshSkyMesh
Morning Adrian, Thanks so much for your great review! It's great to gear you have been satisfied with our service!
Please let us know if there is anything we can assist with. - Thanks, Ben.
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Lifeline to the world.
I am very happy with my service. I wish the ping distance was less, and the speed faster than 24.4, but overall, compared to what I have have had in the past, it's fantastic, now. Ben and Corizone on BIRRR are so super efficient that the very few times I have asked for help, it's a shortcut, and beats sitting in the phone cue. (used to be over an hour.)
1 comment
SkyMeshSkyMesh
Thanks for sharing your great review! It's great to hear that our BIRRR team have been efficient! We'll pass on your kind words to them.
Please let us know if there is anything we can assist with. - SkyMesh.
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works perfectly
I am just very happy with how it is all working since the NBN satellite was installed in January 2022. There have been no drop-outs and no issues have arisen.
1 comment
SkyMeshSkyMesh
Morning Pamela, Thanks for taking the time to write your review. It's so great to hear that you are happy with the service! Please let us know if there is anything we can assist with. - Thanks, Ben.
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keeps us connected
for what internet we use, this service is perfect. we currently use skymesh for remote activation of lighting and for streaming security cameras. We use it for streaming of youtube and browsing. We dont stream 7 days a week. With wifi calling it keeps us in touch with the rest of the world.
1 comment
SkyMeshSkyMesh
We really appreciate you taking the time to share your experience with us and writing a review. I'm happy to hear that the service is perfect for your needs.
Please let us know if there is anything we can assist with. - Thanks, Ben.
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Daniel BAU
Small allowance, unreliable connection, great support staff
3 days into new billing period and no internet connection (other than the 5 minutes after a call to tech support). The satellite struggles to find a connection at the best of times and buffering of even the standard definition Netflix shows is a real let-down for this company.
The tiny GB allowance in this 4k age is disgraceful for the money charged and there is no other internet available for those in rural Australia.
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Questions & Answers
Stuasked
I am looking at this for a houseboat on the murray. Can this system be mobile?
1 answer
Hi Stu
Skymesh are a great company to deal with, they will have answers to all your questions
We would not have communication service if it wasn’t for their help
You need a power connection source for the modem and something stable for the dish to be mounted on
Please it’s worth a call to the Skymesh team
Summerasked
Hello We have Skymesh at our rural property, but when I am away schooling the kids I have Belong NBN. I want our skymesh email account as our main one, but I cannot configure as Belong do not have an email service. I can receive skymesh emails, but not send. Can you please help?
3 answers
Hi there,
I have contacted Skymesh at this email address [email protected]
I think that a good option would be to setup an account, say with Gmail etc, which you should be able to access from either NBN service. And you should be able to setup Gmail to check your skymesh email and/or have your skymesh emails forwarded to your gmail account. This also gives you some protection against viruses, spam, etc.
Many thanks. I think that’s the way I’ll have to go.
Adrian D.asked
Hi, We live in a rural area & tether using our mobile phones. The kids do the same with there phones for gaming. This becomes expensive & is quite slow. I have checked & your fixed wireless is available to us, Can you supply an unlimited service fast enough for gaming, downloading & casting etc.......
Cheers
Adrian
3 answers
Hi there, we also live in a rural area and are happy with sky mesh for internet. But have had our landline removed and are each paying $10.00 pm for mobiles with Belong plus $5.00 per month for unlimited calls to uk. We have no extra costs, the service is good. But we use our phones for calls only. I can highly recommend both Skymesh and Belong. I hope this helps.
I think your question was meant to be sent to Skymesh?
Skymesh speed will allow streaming, but gaming may be a problem. Check download speeds on each of the Skymesh options.
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SkyMeshSkyMesh
Hey Leah,
I'm sorry to hear that this is the experience you had with us, This is not at all what we aim for. We have sent you direct message. We would love to review this and help get to the bottom of what happened for you. - Thanks, Ben.