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AHSSydney, NSW
Great Affordable Products. Amazing Customer Service!
Easy to use website. The products are really affordable and good quality. We needed to exchange a product and the process was so easy thanks to the customer service team. Would definitely recommend!
1 comment
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Raj S.Greater Melbourne (Outer), VIC
Worst Product and Horrible services
Defective product and horrible customer service. Dont buy anything from here just waste of money and time. Bogus company. I spend $1600 and received damaged stock. No one is replying from service team.
1 comment
Alana S.Slimline Warehouse
Hi Raj,
I'm sorry to hear about your experience with Slimline Warehouse, we strive to provide the best customer service for our customers. Please send me an email ([email protected])... Read more
with your order number so I am able to follow this up for you.Similar opinion? Write a review on ieatwords.com.au!
Paul AnichSouth East Queensland, QLD
- Verified customer
Pop Up Counter
I was late getting my order in, the staff went above and beyond expectation to have the item delivered securely and on time. Adrienne provided exceptional service during the transaction.
Product is professionally printed and assembled. Thank you for a great outcome.
1 comment
Alana S.Slimline Warehouse
Hi Paul,
Thank you for taking the time to let us know of your positive experience with Slimline Warehouse, we will definitely pass this on to our sales representative Adrienne. ... Read more
Kind Regards, AlanaSimilar opinion? Write a review on ieatwords.com.au!
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DanielMetropolitan Adelaide, SA
Great TV Wall Mount
Just bought one of these TV mounts (TVWM30BK) last week from you, as it was all i could find online to provide the versatility i needed for mounting my TV in the shed being able to work around cupboard doors and shelving.
I put it up last Saturday and set it up. Its perfect! I can't fault it and all its functionality and quality. Your service with fast delivery was excellent as well. Thanks,
1 comment
Alana S.Slimline Warehouse
Hi Daniel,
Thank you for the amazing review! So glad to hear you love your TV mount!... Read more
Kind Regards, AlanaSimilar opinion? Write a review on ieatwords.com.au!
Fantastic !
Fantastic ! Our pull up banner arrived so soon after order and is perfect ! The staff were easy to contact, very prompt and friendly, as they have been with all our previous products from them. 5 stars !
1 comment
Alana S.Slimline Warehouse
Hi!
Thank you for being a reoccurring customer with Slimline Warehouse and taking the time to write us such a great review! ... Read more
Kind Regards, AlanaSimilar opinion? Write a review on ieatwords.com.au!
seqk9rescueSouth East Queensland, QLD
Donation Box with Lock
Order arrived quickly, was securely packaged. We have purchased these boxes in the past, you cant go past the price, value and fast service. Great company to deal with all online so can order after hours which is a bonus.
2 comments
Order No: 292962
Alana S.Slimline Warehouse
Hi,
Great to hear you enjoyed your online experience with us. We look forward to doing business with you in the future.... Read more
Kind Regards, AlanaSimilar opinion? Write a review on ieatwords.com.au!
CaitlinGreater Melbourne (Inner), VIC
- 2 reviews
Horrible customer relations
Purchase a few poster hangers online and picked them up from the warehouse myself. Everything ran smoothly until I unpacked and one was completely malfunctioning so I contacted via email to hoping have a refund issued. After numerous times trying to contact them over the course of now a year(!!!!!!), I have been promised I will have someone contact me but have just been ignored countless times. After expressing my extreme frustration, they have come up blank and I will never purchase again. If I do not hear back soon as this time frame is completely unreasonable not to mention illegal to not grant a refund for faulty good, I will be taking this further.
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SineadSydney, NSW
Complaint which ended in a 5 star review
We ordered white boards for our office. However upon opening them, we realised they were damaged.
Melroy from the Customer servicer department provided a great service. We sent photographic evidence of the damage and Slim line offered to replace them immediately. Easy to get in contact with and fast responses. We will definitely be return customers.
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LukeNorth Queensland, QLD
service was very poor, over 1 month before i got half my order delivered
I ordered 4 A frames for my company,
the emails that i sent to approve proof where clearly lost by slimline, as they where in my sent box.
when the order did turn up i only got 2 of the A frames out of the 4.
its now a waiting game to see if the other 2 ever arrive
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Alison Baker
- 3 reviews
- 15 likes
Damaged products returned but only half the money refunded.
Yet again I am having to chase up Slimline Warehouse. I bought one badly damaged Aframe. As I was in a hurry for the board (I had a sign writer waiting) I stupidly bought another and it was more damaged than the first. After sending lots of photos they finally agreed to collect and take back both. Yep! You guessed it. They only refunded ONE. WHY? I have NO idea. I can do without this time wasting run around but I won't give up.
These ppl buy dodgy products from China then don't check them before they sell them to us.
1 comment
Alana C.Slimline Warehouse
Hi Alison,
Thank you for another of your reviews. As previously explained, some items are damaged in transit and we take full responsibility for these. However, notifying us 5 weeks after receiving ... Read more
the delivery that the product is damaged is a little unreasonable. We ask for photos of the proposed damages simply to try to identify what the problem is, to expedite the investigation process. We do sometimes make mistakes, we are only human after all and we don’t shy away from that.Similar opinion? Write a review on ieatwords.com.au!
Southcare IncPerth, WA
Great service, highly recommend!
Thank you for being so efficient, from the call center where I was given detailed information and advice on a product I was looking for, through website order process, to timely (day earlier!) delivery and perfect product. Well done.
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pathetic - product was a waste of money!!!! zero stars
We purchased two A1 Clip Frame A-Boards inv 273847.
We finally got the posters delivered this week and in the first use condensation built up on the poster- it was not a rainy or hot day. On the second day the poster stuck to the lens as per the photos. the plastic melted in a 20 degree day in a shady part of the street and the other melted onto the poster inside the store
These posters were printed at Vistaprint a reputable company.
the company refused our emails and dismissed us outright...
DO NOY BUY ANYTHING FROM THEM!!!!!
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Coastline RVSouth East Queensland, QLD
GREAT JOB
Attention: Melroy,
A big thank you to you and your team, the café barriers arrived on Friday and we are setting up at the show, just assembled them and they look great.
Thank you so much for getting them here on time!
Great JOB !!!!!!!
Cheers
...Read more
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Sharon
- 2 reviews
- Verified customer
Brochure Holders
Easy to navigate the online store making it easy for the first time customer.
Great range of products available, and good price.
The product that we received was fabulous. We would definitely buy from Slimline again.
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The reviewer stated that an incentive was offered for this review
Excellent range and great customer service
The website is well laid out and has plenty of options for iPad stands and enclosures. Delivery could be a bit quicker however the customer service we receieve has been excellent.
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The reviewer stated that an incentive was offered for this review
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Big manSydney, NSW
wall mounted ashtray
The whole process from Online shopping to shipping and quality of product received was excellent..will be using this company gain in the future and would recommend to anyone going forward
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alexi82North Queensland, QLD
Quick and easy ordering. Brilliant
Easy to deal with, quick shipping. Great! Will definitely shop With them Again. Their website. Is also easy to use. The products purchased were as described and are doing the job well
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The reviewer stated that an incentive was offered for this review
Not HappySydney, NSW
Delivery a JOKE
The instructions for erecting the easel were unclear and the print is difficult to read as the font is extremely small. Your delivery promise was a joke. Direct Couriers finally delivered the package on Fri 10th at 12.15pm.
They tried delivering 4 times; despite us giving consent to leave the parcel in the porch after the 1st driver left a notification. Consecutive drivers either couldn't find the address, had their phones turned off, even another note left..... what can I say apart from total incompetence. If it were my business I'd be changing couriers.
1 comment
Alana C.Slimline Warehouse
Hi Not Happy,
Thank you for your review.
We are continually trying to improve our services and procedures and really appreciate your honest feedback. ... Read more
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It is exactly what we need
Easy to use website providing all the information I needed without having to make a call.
Can't wait to see our new A Frame and advertise our business.
Thanks for your help Slimline - Great products to choose from.
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- Verified customer
Broken arrivals and refusal to make good.
We purchased over $3300 worth of acrylic stands/sign holders for a client.
2x broken frames found initially (and replaced by this supplier)
also
1x box arrived completely broken
4x A1 signs arrived without metal stand-off plugs
As the client didn't open the goods immediately, Slimline Warehouse refused to make good on the metal standoff plugs (further cost to us of $100+ freight), which were missing from the order. In addition to this, they took the hard line that the plugs were supplied (false).
I've never encountered so many failings in breakage and missing stock before.
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Questions & Answers
Sacha Lasked
I am hoping your postage is super fast at the price it was $31 for makers! I am unsure of the weight but it does seem quite pricey. I didn't expect it to be that much & just clicked my way through PayPal without paying too much attention, so totally my own fault but if I had been paying more attention, I would have thought twice before purchasing. I really need the pens asap, if they arrive quickly I will probably get over the shock of the postage costs.
1 answer
Alana C.Slimline Warehouse
Hi Sacha,
I hope this finds you well.
We offer a door to door courier service here at Slimline Warehouse and delivery time frames and prices are advertised on our website. As you live in regional WA prices and delivery are usually a little more as we are based in Melbourne. Please contact us if you have any further questions regarding your delivery. We are more than happy to assist.
[email protected]
Kind regards
SLW Team
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Alana S.Slimline Warehouse
Hi AHS,
Thank you for the 5 star review! We really appreciate you taking the time to provide us feedback.... Read more
Kind Regards, Alana