From March the 12th, 2020, Smart Homes For Living is offering each reviewer a $25 Coles Myer Gift Card for taking the time to write a review. This incentive is offered to reviewers who have written either a positive or negative review. Reviews below may have received this incentive. Previous incentives included a $50 Coles Myer gift card from July 18th 2018, until the 7th of January, 2022. Other incentives included, a $100 Coles Myer Gift Card for reviews posted from January 8th until May 31st 2022. Lastly, June 1st, 2022 until March 11th, 2020 a $50 Coles Myer Gift Card.
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Amy RPerth, WA
- WA, Osborne Park
- Verified customer
Amazing Building Experience
My partner and I met Neil Morris at the first display home we went to whilst looking for a builder and after looking around we decided to go with Neil and Smart Homes for Living. He was approachable, professional and laid back which made us feel comfortable and confident in him. He was flexible with times for meetings which helped us a lot and always went above and beyond to answer any questions we had. Neil's design ideas were fantastic and we are so impressed with how the house turned out. The prestart process was seamless with Tess. She had ...Read more
great advice for us and we are so happy with all the decisions we made. We then liased with Phoebe through the construction process who was always prompt in answering our many queries. She was super professional and we really appreciated all the time she took in communicating with us and helping us. Scott was our building supervisor and he was always prompt for meetings and helpful with any concerns we had. The build itself was amazingly stress free and quick. The slab went down November 2017 and we moved in April 2018. We've had minor issues since the build (eg. aircon zones incorrect) but these have all been fixed relatively quick. The only real negative I have in regards to the build is that the fly screens are of low standard in my opinion. They use 4 pieces of rubber to hold it into the window frame as it's too small and would rattle otherwise. Also, 6 months after handover Ventura Home Group take over and their communication has been poor. Often they don't respond to emails or take weeks to do so. Our experience with Smart Homes for Living has been hard to fault and I highly recommend them!1 comment
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BlakePerth, WA
- 10 reviews
- WA, Osborne Park
- Verified customer
Love our new Home
Being a young couple we were very hesitant and unsure of what to do whether to buy established or build. After going to many home opens we discovered we were fussy and knew what we wanted! We then decided that we didn't want to rush in and buy a house but build one that we were 100% happy with.
We hate being pestered by sales people and didn't go to any display houses at all for that reason so we did a bit of research online and had 2 company's to choose from. After looking at online reviews on a shonky builders FB page the other company was o...Read more
ut. We found an awesome modified design we loved on Facebook and constacted the sales person. The sales guy drove a long way to meet us after hours to show us the design and go through pricing and even did a lot of research for land for us. He was what we hoped for and got straight to the point being 100% honest and was not pushy at all. We met back up with him a few days later to put a deposit on our house and land ! We were so happy and excited. After waiting a few months we got out contracts and plans but obviously had to make a few changes. This prooved to be more difficult than it should have been as every time we were sent an updated plan it was missing something or it wasn't exactly what we asked ( all of this back and fourth was over the phone) this would have been a lot easier if we met up in person. We also had issues trying to get in contact with our sales guy as he disappeared overseas for weeks without notice however we got there in the end. We had visited almost 10 display homes before our prestart and picked every option/detail as we love to be organised. The girl we had for our prestart was awesome and super helpful but we snagged an issue, the tile we had chosen had been discontinued so we had to choose another on the spot. After thinking alot we really did not like any of the main floor tiles and decided before the house goes in to construction to change it.1 comment
Smart H.Smart Homes For Living
Hi Blake, thank you for your great feedback! We really appreciate the time and effort you have taken to give us a detailed review. We are pleased to hear that the team were able to address your concer... Read more
ns quickly and provide you with an overall smooth building journey. For us, there's nothing better than hearing our clients are satisfied with the process and their beautiful new home. We wish you a lifetime of happiness. Smart Online TeamSimilar opinion? Write a review on ieatwords.com.au!
SarahPerth, WA
- WA, Osborne Park
- Verified customer
Such an easy process
As first time builders, we didn't full understand the whole building process. What eased this whole experience was the many great team members at Smart Homes. Brandon Hein (New Homes Consultant) was really easy to talk to and was always available in person, and at the end of the phone, answering all our questions. He went to great lengths to ensure we got what we asked for, even after we changed our minds a couple of times! Pre-start was really exciting as there were so many options to choose from. Phoebe Gonzalvo‑Hall (Client Liaison) was ama...Read more
zing at keeping us up-to-date with the build progress and always contacted us with any news or issues that arose throughout the build. Our building contractor Josh was also very involved and committed in our build. He was also good at explaining things to myself as he knew I had no prior knowledge of construction. From start to finish (6 months total!), I can honestly say Smart Homes are a really efficient, thorough, professional and speedy company, that we would definitely use again should we decide to build our second home! Great work everyone!
1 comment
Smart H.Smart Homes For Living
Hi Sarah,
Thanks so much for your wonderful review! We are so happy you felt supported and informed throughout your building journey and will be sure to pass this great feedback to our team. We wish y... Read more
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Happy KiwisPerth, WA
- WA, Osborne Park
- Verified customer
“kiwis in Oz”
Our first contact was Adam Standage,he was great and made himself available for our needs as we lived so far away.Happy with the quality of the build,Pre Start could have been better, they need to listen more at what the buyer wants,we were very happy with final costs,over all the build was great, loved building with smarthomes!
1 comment
Smart H.Smart Homes For Living
Hi, We are so happy you had a positive experience with Smart Homes and our wonderful team. We wish you a lifetime of happiness in your new home! Smart Online Team
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ArmandPerth, WA
- WA, Osborne Park
- Verified customer
So excited to move in
So we are currently building with smart homes for living. Which we never thought was possible. Our consultant Ivano came to our house for a rental. From there is just got better finance team was great. Got it all sorted so quick. Got a big block where we wanted. Then prestart was next. Having everything in one spot makes selection so easy. Finally the consultant we are dealing with during construction is great. She is always willing to take my calls and follows up on all queries. Ultimately a great company to build our first home with
1 comment
Smart H.Smart Homes For Living
Hi Armand, Thanks for your great review and photos! Ivano is certainly a gem and we are so happy your process has been smooth sailing. We look forward to seeing updates on the progress of your build! All the best, Smart Online Team
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TeaghanPerth, WA
- WA, Osborne Park
- Verified customer
Wonderful experience
My build has been managed very well so far. Pre construction Nicole was very helpful with getting me up to date on what was going on and also helping me understand the build. Pre start Sarah was very useful with colour selections and making sure everything matched. So far with construction Mia has kept me updated every two weeks with what is happening for the next fortnight which is very handy being a FIFO worker. I really appreciate everything SMART homes has showed me so far with this amazing build and look forward to making soo many memories in times to come.
1 comment
Smart H.Smart Homes For Living
Hi Teaghan, thank you so much for providing us with this feedback. Our team always aims to ensure our clients feel informed and supported throughout the building process. We will pass on the great new... Read more
s to Nicole, Sarah, Mia and the team and we are very excited to see your beautiful home come together over the next few weeks- the best is yet to come! Smart Online TeamSimilar opinion? Write a review on ieatwords.com.au!
Shaun G.
- 3 reviews
- WA, Osborne Park
- Verified customer
Fantastic service, great build quality and very fast!
To start off with, my sales rep Cal Tucker was absolutely fantastic. Listened to everything I had to say and was able to assist me with creating a design that was everything that I wanted.
Once I hit pre-construction and construction, I was informed every step of the way. Whenever I sent through an enquiry, it was handled straight away.
I'm now living in my new home and it couldn't be any better. I had a couple of maintenance requests that were handled straight away.
I recommend Smart Homes for Living to any and all first home buyers and anyone building another home! This was my second build and Smart Homes did such a better job.
1 comment
Smart H.Smart Homes For Living
Hi Shaun, Thank you for this amazing feedback! We always aim to provide excellent customer service so we will be sure to pass on your wonderful feedback to the team. We wish you a lifetime of happiness in your beautiful home. Smart Online Team.
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Review collected in partnership with Smart Homes For Living
Marie and VincentPerth, WA
- WA, Osborne Park
- Verified customer
Well designed area
Design of our kitchen is brilliant. Met our expectations. Thanks to Nicci for her guidance with the color, tiles etc and Clinton for the design. Tony was our last contact before the handing over and he was great to share his expertise with us about things we should know being first home buyers. Thanks Smart Homes
1 comment
Smart H.Smart Homes For Living
Hi Marie & Vincent,
Thank you so much for your glowing review! Clinton is certainly a gem. We wish you all many years of happiness in your new home.
Kind regards, Smart Online Team
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Riannon LeePerth, WA
- WA, Osborne Park
- Verified customer
Would not recommend to my worst enemy
My partner and I began our building journey with Blueprint initially.
Amazing service. Great designs. Flexibility. Prompt replies. Couldn't fault them.
However, our circumstances changed and we had to pull the plug.
A year later, we were set to go again. We felt awful for cancelling on Blueprint & were too embarrassed to go through them again.
We thought having a good experience the first time, other builders would give us a similar experience.
I received a call from Smart Homes - I had enquired the year before, when we chose to build with B...Read more
lueprint (don't worry Smart Homes, you were only a year late with a call back). I agreed to meet with a rep and discuss our options. We met with A rep. Seemed like a nice, relatable guy. We told him what our musts were in a house and land package: a big yard as we have Rottweilers and kids. James wanted a large garage and a workshop and I wanted a nice, big kitchen with stone throughout and we wanted to live within 30 minutes of Canning Vale as this is where we both work - rep said absolutely we could do this.1 comment
Smart H.Smart Homes For Living
Hi Rhiannon,
Thank you for sharing your concerns. We’ve taken this feedback very seriously and are sorry to hear you feel frustrated with your journey so far. ... Read more
Senior management have been notified and we will continue to closely liaise with you, working through any queries or concerns you may have. In the meantime, please do not hesitate to contact any of the team directly. Your beautiful home is in the process of going to site and we will do everything in our power to ensure your journey is smooth. We kindly ask you to share your experience at the end of your journey to give a holistic overview. Kind regards, Smart Homes For LivingSimilar opinion? Write a review on ieatwords.com.au!
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Kylie2017Perth, WA
- 3 reviews
- 1 like
- WA, Osborne Park
- Verified customer
Excellent finish!
100% happy with my choice to build with Smart Homes. Gordon my Sales Rep listened to what I wanted and made sure my plan was perfect and that I was happy. Prestart was enjoyable because Sarah knows her stuff - all my colours flow together and I love my tiling in the Kitchen and Scullery. Approvals were completed quickly and it wasn't long until construction started. Josh and Phoebe/Mia looked after my build - questions were always answered promptly and explained in detail. A couple of hiccups - but Smart Homes made sure they were fixed to a high standard.
Happy with my new home and cant wait to move in.
1 comment
Smart H.Smart Homes For Living
Hi Kylie, thanks for an awesome review. We are so proud of our team for always going above and beyond for our clients so we are stoked to pass on the good news. Good luck with the move and we wish you many years of happiness. Smart Online Team.
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Two Rocks HomePerth, WA
- WA, Osborne Park
- Verified customer
From Sales too Design the Team are enthusiastic and professional
Jeremy was our Sales Consultant and I can not fault his efforts to meet our expectations and succeed them. The design team helped us put our vision together, whilst remaining within our desired budget. The standard inclusions are a pleasant surprise in comparison to other builders ranges. Any issues during construction and post were dealt with promptly and efficiently. I would be more than happy to build with Smarthomes again.
1 comment
Smart H.Smart Homes For Living
Hi, We are so pleased to hear you had a positive experience with Smart Homes For Living. We really do pride ourselves on the quality of our product and the value of each and every item. We wish you al... Read more
l the happiness in your new home. Smart Online TeamSimilar opinion? Write a review on ieatwords.com.au!
JadePerth, WA
- WA, Osborne Park
- Verified customer
Excellent
Jeremy and his team were great! He helped with every aspect and answered our questions quickly and honestly. We did notice a discrepancy but Jeremy fixed it quick smart and positively for us. The house is coming along nicely and havent noticed anything wrong and it all came in on budget! Absolutely recommend highly. Thanks Smart Homes
1 comment
Smart H.Smart Homes For Living
Hi Jade, Thanks for your lovely feedback! Jeremy and the team always pay attention to detail to ensure a smooth building process. We wish you a very happy future in your new home! Smart Online Team
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Lance De GuzmanPerth, WA
- 2 reviews
- WA, Osborne Park
- Verified customer
Dream Come True!
Building our first home with Smart Home was a dream come true! Our sales consultant Jeremy, helped us out on everything, from house design, perfect block that fits our budget close to the amenities we requested. Jeremy definitely knows what he's doing and gave us the best option and service we could ever ask for. Sarah our Pre-start consultant, did a great job. She helped us out with our selections and gave suggestions and advice on selecting the stuff for our house. Kylie our Client Liaison, was great and always happy to help if we have concerns or queries on our build.
Overall experience with Smart Homes was Outstanding!! I will recommend them to our friends and family. We will use them again for our future build.
1 comment
Smart H.Smart Homes For Living
Hi Lance, Thanks for sharing. Jeremy & Kylie are seasoned professionals when it comes to the building process. We love to hear feedback like this so we will be sure to pass it onto the team! We wish y... Read more
ou a lifetime of happiness in your new home and look forward to building with you in future! Smart Online Team.Similar opinion? Write a review on ieatwords.com.au!
Dan AtkinsonPerth, WA
- 2 reviews
- WA, Osborne Park
- Verified customer
Excellent
We had an awesome experience building with smart homes
Building with Nik Cvetkoski
First was our salesman Nik, he was so helpful and always happy to change things for us, and always gave us the right info and assistance that we needed, if it wasn't for meeting him in a display home we probably wouldn't even be building
Throughout the build we were always kept in the loop, the management of our built was great thanks to Phoebe
It's not yet 100% complete (we get the keys in a couple of weeks) the quality of the built is of the highest standar...Read more
d Only complaint was the prestart, we had Tara, she seemed to know what she was doing during prestart but once it was don't we realised how many things she stuffed up, all our tiling and grout, render colours, and a couple of the PowerPoint locations.1 comment
Smart H.Smart Homes For Living
Hi Dan, thanks for the equally awesome feedback! We are so happy that Nik & phoebe ensured you had a smooth building process. We always aim to provide the best customer service throughout the build so... Read more
we will be sure to pass on your feedback regarding prestart. We wish you all the the best in your new home! Smart Online TeamSimilar opinion? Write a review on ieatwords.com.au!
Josh LWestern Australia
- 4 reviews
- WA, Osborne Park
- Verified customer
Pleasure from start to finish
We had a great experience using Smart Homes to build our first home. We've been settled in for well over a year now and have no complaints.
It started with our sales person Justin who helped us from the start to a find a design that suited us. We had an initial idea of how we wanted our house set out but Justin took a drive out to our block and made some suggestions he thought might work better and he was right. He also took the time to find out what we would be using certain rooms for and suggested changes such as designing a place for my br...Read more
ew fridge in the scullery instead of my original plan of having it in my office so all my homebrewing can be contained to one room of the house. From there we moved on to pre-start and dealt with Sarah who helped make the process simple and was helpful in explaining our different choices. She even popped in to say hello when we went to pick up the keys and remembered small details of our pre-start meeting despite it being months earlier. During the build our client liaison Kylie was also great to work with and happy to help with any queries we had during the build. She was always easy to get hold of and quick to respond to e-mails. Our site supervisor Josh was also extremely helpful during the building process. Smart Homes were also more than happy for us to enlist a third party building inspector to double check their work. They were happy to discuss any issues in his report with us and fix as necessary, not that there was much that required fixing, but items that needed attention were dealt with quickly.1 comment
Smart H.Smart Homes For Living
Hi Josh, thanks for sharing this wonderful feedback with us. We are so pleased to hear you had a wonderful experience with each of our team members.
Justin, Kylie & Sarah always go above and beyond t... Read more
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NeynaPerth, WA
- 2 reviews
- WA, Osborne Park
- Verified customer
Absolutely delighted
This was my first build and SmartHomes made it so smooth and simple. I asked plenty of dumb questions but they were always quick to reply and patient with my inexperience. They have some amazing customer service reps and I would be delighted to return if I were to build again in the future. The consultants really support you from your perspective and made recommendations which didn't just give them a bigger profit; instead explaining the options with pros and cons so I could make my own informed decisions.
1 comment
Smart H.Smart Homes For Living
Hi Neyna,
Thank you for sharing such a lovely review with our team! We pride ourselves on providing excellent communication and product to ensure our clients feel informed and satisfied (no question ... Read more
Similar opinion? Write a review on ieatwords.com.au!
Carmel sPerth, WA
- 3 reviews
- 1 like
- WA, Osborne Park
- Verified customer
Mixed review
The process for the building of my home was good. I didn't have any problems. The staff were always professional, friendly and punctual. They always got back to me about any issues I had.
Once the build was finished was when I wasn't feeling happy.
The plaster/painting wasn't of a good standard.
It was done substandard.
It is now just over 2 years and it is coming away from the wall, the paint just comes off with slightest touch.
I have had smart homes back 4 times and they have it patched up but the last time, they said they would have it patched again but after a few emails asking when they are coming they havent replied.
Mostly the house is okay.
Price wise I could have done better possibly.
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Mr AndyPerth
- 3 reviews
- 4 likes
- WA, Osborne Park
- Verified customer
Building our new home with Smart homes :)
Last year me and my wife decided it's time to look build a new house for the future, We looked at many plans then decided Smart homes. But why???
1. Design Miele Kitchen Upgrade. (I'm the main cook and love this!)
2. Another main upgrade to choose from with really good options (Just go have a look on their website)
3. Seamless communication between my land sales officer and Smart homes.
We have just finalised the contract and are waiting to finish pre start, Overall everything has been great and can't wait for the build to start!
...Read more
1 comment
Smart H.Smart Homes For Living
Hi Andy, Thank you so much for sharing this wonderful feedback with us! We pride ourselves on our communication, the quality of our builds and our fab sales consultants (we'll pass on the kind words t... Read more
o Adam). We look forward to seeing the progress of your new home build and wish you a lifetime of happiness. Smart Online TeamSimilar opinion? Write a review on ieatwords.com.au!
Sharlene Bobby AmrstrongPerth, WA
- 2 reviews
- WA, Osborne Park
- Verified customer
Glad I made the SMART Choice.
Building your first home can be a very intimidating experience but not with smart Homes. I looked at many display homes and spoke with many sale’s consultants feeling quite overwhelmed Id admit at times.
With my husband working FIFO for our home deposit I had the task of choosing a builder. I was almost at the stage of going with another builder but went with my instincts to choose a builder who listened to what we wanted, could honor promises in writing and was equally invested to build a home not just a house for my family and I.
Damian is v...Read more
1 comment
Smart H.Smart Homes For Living
Hi Sharlene, thanks for the amazing feedback! Damo, Deb, Sarah, Phoebe, Josh & the team are nothing short of brilliant. We are thrilled you put your confidence in us and experienced a smooth-sailing b... Read more
uilding process. Wishing you a lifetime of happiness in your new home! Smart Online TeamSimilar opinion? Write a review on ieatwords.com.au!
DavePerth
- WA, Osborne Park
- Verified customer
Kickstarting Dreams
Smooth and easy from start to finish. Lee Claxton kicked us off with brilliant knowledge and overall ability in his job. He helped us no end in every way he could in the sale of our first home. It didn't finish there either Lee was helpful throughout the whole process assisting where he could. Thanks Lee your a legend
Kylie was our client liasion and she ticked all the boxes, was prompt in response to any questions with definitive answers. Thanks Kylie it was a pleassure.
Once our build kicked off it was quick and tidy. Good quality work produced and a great turn around in time. We have jusy recieved our keys and cant wait to put the finishing touches into our very first home!
Great price overall.
1 comment
Smart H.Smart Homes For Living
Hi Dave, thanks so much for sharing this awesome feedback with us! We definitely have a great team who make building with Smart Homes for Living an exciting, stress-free process. We will pass on your ... Read more
kind works to Lee & Kylie. Enjoy your new home! Smart Online TeamSimilar opinion? Write a review on ieatwords.com.au!
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Smart H.Smart Homes For Living
Hi Amy,
It's feedback like this that makes our goal of creating new homes so worthwhile. We wish you many years of happiness in your new home. Kind regards, Smart Online team.Wow thanks for this amazing feedback! We are so proud of Neil and the team for ensuring you had a smooth building journey. Neil certainly knows what he's doing when it comes to custom design! ... Read more