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Another Happy CustomerMid North Coast, NSW
My new car becomes a reality.
Great service. Kylie was most informative and gave me quotes for two different lease periods. This allowed me to make an informed decision on which suited me best financially. Having used Smart Salary in the past, the service is always very good. I highly recommend Smart Salary.
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Excellent service.
I wanted to check a claim. The call was answered promptly and the matter fixed expediently and with good grace. Yeah!!! Lovely to have a friendly and efficient call centre.
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Hadassah I.Sydney, NSW
Good customer service
I received excellent customer service. Smartsalary made the whole process easy with the way their staff handled me, especially with how fluid it was with great communication as well. You will not be disappointed with the service you receive.
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Excellent service in a timely manner.
The staff member Dana was very efficient and attended to my inquiry very quickly. Very professional.
I am happy with the information that was provided to me on this occassion.
Thank you so much.
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SheilaGreater Melbourne (Metropolitan), VIC
- 4 reviews
- 1 like
Effective
Effective and reliable service. Even better when it you could buy gift cards at discounted price - hoping this feature will be back on soon. Also, they continued to operate during lockdown.
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Novated lease quote
Recently got a quote from them for a novated lease extension, and they sent me a quote with the wrong end of term residual calculations. They used higher residual percentages than they are supposed to which would have cost me over $10k for their error. Worst part is I highlighted the issue to 3 different consultants and all of them claimed I was wrong despite me giving them email from ATO which is where the guidance comes from and they still refused to change.
Obviously I went with another provider and all is good but be aware of these lot....
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Haberfield Guy.Sydney, NSW
- 3 reviews
Great until you sign up, then you're on your own.
I looked into salary packaging for a car and was contacted by a seemingly helpful agent. I stated many times I needed the fortnightly installment to be $X out of my pay. The rep assured me that it would be. My first payments were $90 more. I contact Smartsalary (who don't ever say who the sender is apart from "the Smartsalary Team") and they brush me off with vague, generic two sentence explanations. I contacted the rep. He said wait until the new FBT year, and it would correct itself. I waited until the new FBT year, and it's still the same. ...Read more
I contacted him again, and he said the installments were correct. In other words -"You've signed up mate, too late now". Thanks a lot from this single parent. To top it off, the petrol cards which were supposed to be sent never came. I called Smartsalary and they said they would send them again and it would be a 15 days wait - can we confirm your address please? 15 days later, one card arrives and no pin numbers so they can't be used. I call again - they said the first CSR hand't done it properly they would send them again. It would be a 15 day wait - can we confirm your address please? 15 days later, no cards arrive. I call again - they said they would send them again. It would be a 15 day wait - can we confirm your address please? 15 days later, and no cards or pins have arrived. I call again. They say they will send them again but it will be a 15 days wait. I ask them about the intelligence of doing the exactly same thing for a 4th time when it didn't work three times previously. They offer to get the cards and send them by express mail to an address I specify. I give them my work address.1 comment
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I really appreciate the staff way of with comsumer
I really feel that the salary package is beneficial for people and the staff are very cooperative.The facility which is providing by salary package is really help to reduce financial burden.
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Lydia B.South-Eastern Region, NSW
- 2 reviews
Why wouldn't you
Get more back in your pocket using pre tax dollars, why wouldn't you. Had a call to smart salary today re: parental leave pay. Salary packaging continues to be paid both when on leave with employer and with centrelink which I didn't know. Thank you for the info and friendly voice over the phone. Kind regards, Lydia.
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sueBGippsland, VIC
- 2 reviews
How to make the complex straightforward
Clear, knowledgeable, helpful interaction with the staff member made understanding and completing the application form quite straightforward. All my calculations were checked by the staff member and we emended them where necessary.
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VRMGreater Melbourne (Metropolitan), VIC
Unreliable
I only asked for an everyday purchase card.
First there was a typo in my name on the card, so I asked to replace card.
The second card arrived, also with a typo. But was it is worse, they stopped putting my tax benefits in the card. So I am stuck with a useless card, and losing money.
Called and sent an email last week, they promised to get back to me with a solution, but nothing so far.
1 comment
Simon S.Smartsalary
Hi there VRM,
We're very sorry to hear that your cards have been issued with typos, and we'd love to look into this for you. We've sent you a private message to get some more information.... Read more
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Excellent service
I feel technology challenged with changes and the support provided made me feel comfortable and was greatly appreciated. I required help to submit a claim manually. Thank you for the great service.
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KaitSydney, NSW
Just signed up and so simple!
So far I have just submitted my application and it has been really easy and straight forward with constant support where needed. I had one person specifically assigned to my case and they are the only person I have had to deal with!
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GermaineSydney, NSW
Made it simple and hassle free
I was having trouble establishing my account. The help I received over the phone was excellent and professional and I was able to finalise my account without further delay and get on my way!
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Great service
They have made the leasing process simple and stress free, allowing us to get into a brand new car instead of settling for a second hand car. I highly recommend them to anyone looking for a new vehicle.
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Novated lease
I contacted Smart salary to find out about a novated lease. I had a vague idea, but needed to know specific details about the benefits and drawbacks. William was very helpful, explaining things in detail and then answering my follow up questions.
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AidaPerth, WA
Save on your tax
Able to save money by having less tax on your income due to money been deduct prior tax to pay on your mortgage and meal entertainment. Good value for money
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Mariana DimoskiSydney, NSW
Great assistance
Needed help online to update some information that site wasn't allowing me to do. Staff member was very helpful with suggestions on how to update and I successfully updated the necessary information. It was a relief that it was all updated!
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Effective means on Monitoring Expenditure
All Rfis answered in a timely Logical manner, and relevant guidance provided related to the management process. management process appear sound and system attempts to value add in its service delivery model, in a helpful and concise manner .
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KarliCentral Highlands and Goldfields, VIC
Amazing service
Jeff was great to deal with. Everything was organised with 4 days. Constant emails and discussions about the status of the car. Whole process was simple and stress free. Thank you
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Questions & Answers
jayakz1988asked
Hi was wondering how long the turn around usually is to receiving the car. I got approved a few weeks back and the car was ordered last week.
2 answers
G'day jayakz1988, I used SS for a car parking space, not a vehicle..
Madison S.Smartsalary
Hi there,
Thank you for your message,
Please note this will depend on the dealership, availability and where your vehicle is being delivered from. I would recommend contacting your leasing consultant directly to confirm a delivery date.
Kind Regards.
The Smartsalary Team
Peter Kearneyasked
I would like a Caltex fuel card please.
1 answer
Madison S.Smartsalary
Hi Peter,
Could you please send through a private message with your account number, DOB and address for us to be able to access your account.
Thank you kindly.
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Madison S.Smartsalary
Hi there,
Thank you for taking the time to provide your feedback and we sincerely apologise for your experience so far. We would like to investigate this further to ensure all issues are resolved. I... Read more
have sent you a private message, if you could please respond with your account number, DOB and address, we will be more than happy to look into this for you.