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Jason DGreater Melbourne (Outer), VIC
- 7 reviews
- 1 like
Easy to deal with, very professional
Smart salary come highly recommended, they are easy to deal with, honest and are willing to help.
Any issues are dealt with on the first call, and without incident. Excellent company.
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SharleneCanberra 2600, ACT
Excellent customer service
I rang with a payroll deduction query related to my car lease and the customer service representative was able to recognize and resolve my query on the first call. Fantastic service!!
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FionaGreater Melbourne (Metropolitan), VIC
Great way to buy a car!
Smartleasing made the process of leasing a car easy from start to finish, and there was always someone to speak to when I had a question. I have just finished my first lease and will definitely stay with smartleasing next time.
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JoanneIllawarra, NSW
Great deal
Overall the staff were professional and very helpful when talkin g to them on the phone, the waiting time takes a bit of effort, but there are alternatives such as online requests. When you do get through to the staff they are always helpful and professional though.
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SivNew South Wales
It's a great car. Love it!
Service was fantastic. Sean was exceptional and was going above and beyond to ensure I had everything I needed. No extra costs or issues. I'm very satisfied with this loan.
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Happy customerSydney Surrounds, NSW
Great service
Always professional, quick to respond and very informative. Have dealt with this company for years and always been impressed with their service and knowledge. For me, the savings were good when compared with a normal loan.
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NasimSydney, NSW
It is cheaper then when I was on a normal car finance with al the extra costs .
The customer service has been outstanding . My queries have always been resolved . The before tax and after tax has made a difference . I hope the rate to get better in the future .
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JohnGreater Melbourne (Outer), VIC
Difficult to deal with.
Helpful when gaining your business. Difficult and non user friendly processes when it comes to all other aspects. If you do not have computer access or are pc illerate you get no help . They have a customer support e mail address which cannot be used if making an expense claim.
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JulieGreater Melbourne (Inner), VIC
Amazing service by friendly and knowledgeable staff
Great staff who know their product and assist in an easy and effective way. It’s always a positive experience when dealing with Smart Leasing - I would highly recommend them from the initial consultation right through to any/all queries
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Fincat
- 2 reviews
- 1 like
Smooth and stress-free process
Extended Smartleasing agreement on car for one year - Smartsalary made the process very smooth and stress-free as I had left it until the last moment to renew. Customer service very good.
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CarolynSouthwest, VIC
First Time Leaser
I've never leased a vehicle before & was tentative to do so. This system allows me to regularly update my car & manage maintenance costs with friendly support. I can highly recommend Smartleasing & am now currently working on my second lease.
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Jason S.South-Eastern Region, NSW
- Verified customer
Simple, Easy and Good Value
Smartsalary were able to assist me to payout my existing lease, keep my car as a family runabout and arrange my new car lease for the work commute, site meetings, site inspections, etc. Every step was easy to understand and the staff helped all the way along!!!
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RichardSouth Australia
Excellent Service
Will Recommend Smartleasing to Family and Friends. Experience is so great! We got the car earlier than expected. Staff is friendly and explained Everything about the process, documentation and quotes.
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SuzannahGreater Melbourne (Outer), VIC
Smartleasing is great value for money
What a wonderful team they have at Smartleasing. They are very professional and knowledgeable. Best of all, my lease is fantastic value for money. If you want to own a car without the worry of having to arrange anything - get a lease. Everything is included, petrol, servicing, insurance. Go on - give it a go!
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Helen ForrestVictoria
Fantastic service
I have had several leases with Smartleasing and I have always found the staff to be efficient, great at processing documentation required and excellent knowledge of product. Great experience overall.
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ElizabethFar West, NSW
Smartleasing - Customer Experience - Highly Satisfied
Customer service is commendable. This is my second time I have purchased a new car through Smartleasing - the process of selling my first car and buying a new car has been smooth. Smartleasing staff were in contact with me regularly, being timely and efficient in each occasion of interaction. When I contacted them today to query renewal of my registration and insurance, I've had an answer immediately. Everyone is always most helpful and friendly. Thank you!
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StuartMurrumbidgee Region, NSW
Smart Leasing.... A great way to get a new vehicle and save money.
Fast and easy process to acquire my vehicle. Clear instructions and documents for processing. The customer service was friendly, cooperative and would do anything above and beyond to assist. I got the car I wanted at a great price. I would definitely use them again
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Christine WrenCentral West, NSW
Always great fabulous product
When ever I ring service is quick, efficient and accurate great work! On my third lease car and it has always been a good experience. Great if you work for the department of education too!
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JaynZSydney, NSW
- 2 reviews
Smart Leasing is a good option to buy a new car
Smart Leasing handle everything and the process is really easy, you can include as much or as little as suits you in your lease ... ask LOTS of questions so you understand the benefit and costs of each inclusion ...
AND
Make sure you read the fine print and completely understand your pre tax and post tax dollars. This part can be a bit confusing and the paperwork is not clear.
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Couldn't have been easier ...
Everything was clearly explained, documentation easy to follow and requests for assist were responded to immediately. Happy to recommend the service. Couldn't have been easier as I drive away in my new car!
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Questions & Answers
D. Sydneyasked
Can you please advise how long the current settlement time is. I signed an agreement with a delivery date of 31/3/20 and am still waiting, apparently on the bank.
No replies from my Settlement Manager since 1/4/20 and am currently ringing the Customer Service line everyday receiving the same answer, "we're waiting on the bank." No one can answer if my Settlement Manager is even chasing the lender up or at what stage of process it is at. Furthermore, the dealership is also ringing your company every second day regarding the extended delay.
I understand the unique environment currently, hence my patience, however surely you could at least give an estimate delivery date - this delay is costing me hugely as I'm requiring a hire car in the meantime for work.
Escalating to Fair Trading will be my next stop.
1 answer
Lysandra S.Smartleasing
Hi there,
Thank you for your message and we sincerely apologise for the delay. Unfortunately due to business shutdown over COVID-19, our financier has limited capacity to process the settlements. However, we are working with the bank to resolve all the backlog as soon as possible.
We have sent you a private message, if you could please kindly send through your account details and we can investigate your settlement further.
Thank you kindly.
Laura L.asked
Has anyone found their lease package included 6 extra insurance products and services that were not fully disclosed? You would discover that the principal finance amount is around $6-7k more than the actual cost of the car. The principal financed amount is found deep in page 3 of the Lease Quote within the Terms and Conditions, and you may find it is more than you recall the car costing. If so, I'd be interested to hear about your experience. I have realised it has happened to our two current leases, 1 and 2 years old, but if you call now for a quote now (post Royal Commission?) that the same products are disclosed.
No answers
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