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Wilsy BaysideGreater Melbourne (Metropolitan), VIC
Smart Leasing has made life and budgeting easier!
We have two cars through Smartsalary and my only regret is that I didn’t know about Smart Leasing earlier! From buying and getting the best deal for the cars we wanted (one second hand) to insurance, having 3 petrol cards per car, servicing and amazingly efficient customer service it’s made budgeting and life so much easier! I absolutely recommend Smart Leasing to everyone! It’s a dream! Thanks!
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Thanks for being efficient and knowledgeable.
Easy to explain and respond to my needs. Quick response and addressed my needs. Directed to the right person.
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Brendan F.Greater Melbourne (Metropolitan), VIC
Best decision I could have made!
I Am so happy with their service over the past years . I would (and have) recommend them to anyone who would require their services Without hesitation 10/10!
Customer service is always helpful, along with an easy to use/ manage app to manage and keep track of my account and budgets.
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Navy Smartlease Review
Very convenient service. Great automated claims process. Fast and reliable, agents are always helpful on the phone. Always make up your own package, don’t let them sell you all the extras, you don’t need them.
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Happy Customer!
Wonderful kind and friendly service.
Fantastic communication throughout initial set up right up to the final transaction.
Great teamwork.
Easy to update changes as required.
Prompt service.
At no time had I been pressured into taking any added extras if I did not want them.
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SimBSouth East Queensland, QLD
- 2 reviews
Worried about deceptive behaviour - beware $1000s in unwanted insurance
A novated car lease. I stated I did not want these extra insurances. Tyre and wheel insurance, total cost $490.00, Loan termination insurance, total cost $1499.00, Total assist Insurance $699.00 (covers for personal items insurance up to $5,000) All up $2688.00 total for 2 years cover of insurance on top of what I consider to be expensive Comprehensive InsuranceI. I got an Allianz quote, which was substantially cheaper and was told ‘there’s not much I can do about that’. Later I realised I could have arranged my own insurance. Hopefully not too many hurdles to cancel the insurances I didn’t want before they automatically apply. I feel like I’ve been made to look like a fool, it has ruined the experience that’s for sure.
1 comment
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DavidCanberra 2600, ACT
- 2 reviews
Worthwhile service
There's a bit of work when you first set things up but then it becomes very easy. Great way to save money if you are planning on buying a car.
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TonyCanberra 2600, ACT
- 2 reviews
Great!
Had a few changes, and was taken care off with no problems.
Would recommend this service to another person, the team is quick to respond to issues and rectify in a timely manner.
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mattildettHunter Region, NSW
Great idea
Staff were very helpful. All went fairly smoothly. Salary sacrificing is a great idea. I am very happy with the vehicle and with the trade in for our old one.
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Very good service
9/10 times is was fantastic. I had to do a bit of chasing up and phone calls at the beginning but for the remainder of the process it was fantastic, speedy and efficient service.
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PeterSouth East Queensland, QLD
Do yourself a favour - it's easier than you think
I have packaged four vehicles through Smartleasing. Each time the process has been seamless and the staff of Smartleasing have been very helpful when I have contacted them. A number of work colleagues have packaged their vehicles on my recommendation over the years and their experience has been the same.
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LEBGreater Melbourne (Inner), VIC
Fabulous service
Smooth and positive experience - including prompt, helpful communication. Information was spelled out clearly and there were no surprises - we were set up with the right expectations about the whole process
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ElleDarwin, NT
Excellent experience
I had have a lease with smart lease for almost two years. I strongly recommend them if you are looking for options whether to buy or lease a car. Their higher levels of customer service and support is above other companies.
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Longy
- 2 reviews
Great salary package, great service from the team
Great salary package, great service from the team, I am so satisfied I am refinancing soon. Getting help from the team has been easy and efficient with lots of support and advice
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SJLCanberra 2600, ACT
Helpful as usual
Always helpful with good suggestions showing a good knowledge of the products. I described my needs and was told how my requirements could be met. Was friendly but business like
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Always Helpful!!
Whenever I have to call the help desk they are just that - Helpful
If they don't have an immediate answer they always come back to me in a timely fashion with what I need.
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CHRISW
- 2 reviews
Best way to enjoy motoring with benefits
Great way to enjoy a new car without worrying about rising costs. Enjoy tax breaks along the way. Everything you spend on your car is calculated in advance it’s great.
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andrea
- 2 reviews
Great customer service
Brilliant service, very happy with everything. I am very satisfied and would certainly recommend to other people. Staff always happy to provide information and very friendly and helpful. Happy with the rate I received
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Another new car thanks to Smartleasing
I've just received my third new car in 11 years that I've leased through Smartleasing, every time has been a care free experience even though I've dealt with a different consultant each time. A traditional bank loan would see you paying the bank interest, not the case with Smartleasing. What doesn't go to paying for the lease goes into my account to use for running cost including petrol and the upkeep of the vehicle. I highly recommend Smartleasing as a smart way to obtain your next new car.
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KristieJIllawarra, NSW
Love my novated lease
This is the third time I have used this company to lease my cars - I love the system which allows me to have the car I need and paying for all its needs before my pay gets to me - It takes the stress out of owning a car!!
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Questions & Answers
D. Sydneyasked
Can you please advise how long the current settlement time is. I signed an agreement with a delivery date of 31/3/20 and am still waiting, apparently on the bank.
No replies from my Settlement Manager since 1/4/20 and am currently ringing the Customer Service line everyday receiving the same answer, "we're waiting on the bank." No one can answer if my Settlement Manager is even chasing the lender up or at what stage of process it is at. Furthermore, the dealership is also ringing your company every second day regarding the extended delay.
I understand the unique environment currently, hence my patience, however surely you could at least give an estimate delivery date - this delay is costing me hugely as I'm requiring a hire car in the meantime for work.
Escalating to Fair Trading will be my next stop.
1 answer
Lysandra S.Smartleasing
Hi there,
Thank you for your message and we sincerely apologise for the delay. Unfortunately due to business shutdown over COVID-19, our financier has limited capacity to process the settlements. However, we are working with the bank to resolve all the backlog as soon as possible.
We have sent you a private message, if you could please kindly send through your account details and we can investigate your settlement further.
Thank you kindly.
Laura L.asked
Has anyone found their lease package included 6 extra insurance products and services that were not fully disclosed? You would discover that the principal finance amount is around $6-7k more than the actual cost of the car. The principal financed amount is found deep in page 3 of the Lease Quote within the Terms and Conditions, and you may find it is more than you recall the car costing. If so, I'd be interested to hear about your experience. I have realised it has happened to our two current leases, 1 and 2 years old, but if you call now for a quote now (post Royal Commission?) that the same products are disclosed.
No answers
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SimB
As a follow up, I have managed to cancel the 'extra' insurances. However these costs were added to my loan, so even though I received refunds, I have suffered a loss and have to pay extra interest cos... Read more
ts. The way the application form is designed, in my opinion, is purposely deceptive and confusing to ensure the extra insurances are not removed. In my opinion, this is corporate fraud along the lines of what AMP and other insurers were convicted of in the recent banking royal commission. I regretably have a relationship with this company for the next two years. I am considering how I should escalate these concerns, as I think an independent statutory body would have an interest in exposing and curtailing these types of corporate behaviours, shame on you SmartGroup for your poor governance and culture.