I'm the sender and this company damaged my goods 3 times and each time they refuse to refund. I am an eBay seller and sell goods for $90 and cant buy insurance for $100 which they offer that does not make sense. It is just not nice really. They can offer at least something for 3 times.

If you value your reputation and your business this is the last company you should use for your parcels.
Problem every time. Provide solution never!
I cannot recall a single items we sent over the last 6 months that we did not have to follow up with at least a single email or call.
They break items, lose items, forget to pick up. Every single mistake under the sun and their staff will always come back with an excuse to put the blame on you.
Right now after completely losing some packages, damaging others they have completely stopped responded to us.

Don't waste your time with this company. They suck. And have terrible customer service. They don't have a phone number if anything goes wrong either just don't use their service or lack of service really

Have been using smartsend for years without any issue, lately have been getting hit with extra charges.Beware sending items without taking a picture of the item with the consignment label and a tape measure showing the sizes, otherwise they send another invoice for payment in my case $48 turned into $100 for a 70cm plastic wheel cover that weighed 5kg .Oh and the other thing is ...... they measured and dont supply any proof of sizes, nice little money maker system going on there ! Not so smart to use smart send and after this last drama, wont be using or recommending them, courier is always out of time slot as well, another reason to avoid smart send

Was my parcel sent on time? It never arrived. Was it supplied with accurate and helpful tracking info? They have no control over the parcel as a forwarding agent. Gone!

Ive given up using smartsend as a courier. Time and time again my parcels dont get collected and their excuse is the courier must be running late and never shows. There Are no checks on their end to ensure u attended pickups and I always have to reschedule bookings. Not good service when u have customers needing items.

They are a agent of other courier company
No commutation
Order a pick up paid them online
still 3 day passed still package has not been pick up
Summited form online this waiting for a response
Tried calling fastways company which is the company on the con note for pick up
been on hold with fastways for an hour, they told me that need to smart send to order a pick up

Terrible company please use some one else
save your time guy

I bought a $1000 guitar online through Cash Converters.
They booked shipment through Smart Send. 2 weeks later and no sign of the guitar and no communication about its whereabouts or explanation for delay. No ability to track through a tracking number and no phone number. Really annoyed at the lack of professionalism and responsibility.

Terrible service and Im out $1000.

Package states due to be delivered 4 days ago, the package went from Sydney to nowra... Past wollongong where I live. After contacting the company they say will be here today. No phone number to talk to someone. Now they want descriptions ect which indicates they don't know where it is.

Somehow missed a delivery even though I was home.

They sent an email to the sender (?) saying a card had been left in the mailbox - no card was in the mailbox.

Then asked for a redelivery and was told it would take two days. Why??

Then asked if I could pick it up asap and they said it would take 24 hours to organise a pickup.

Horrible customer service, get answered by a new person on every message.

Avoid at all costs - this company will not last with customer service like this.

Picked up Monday am Sunny Coast delivered Tues am Sydney--wow how good is that --tracking system superb - they just get better
they use Couriers Please --1st class
can't say enough about them
BRILLIANT

I've used Smart Send numerous times without issue. Well priced. Another reviewer stated they took a day off work to wait for the parcel and lost 8 hours pay. They then stated it was left at the door a day early. So why take a day off work. The complaint was that they also left an expensive item at the door. They will not do this if signature pickup is required, they will leave a note for pickup at the local post office. Great service and always within the specified time. I've sent many expensive guitars.

Have used Smart Send many times, started off ok but the last two times have been a disaster. Courier didn't show up at all the last two times, can't call so is difficult dealing with their email system. All their staff reply back instead of one person taking ownership, all over the shop with customer service.

I have sent and received a number of guitars across Australia, always pickup on time always delivered quickly without damage. Up until now to send a guitar with insurance across Australia was prohibitive and difficult. With Smartsend you do it all online and get you Con notes via email couldn't be easier! Well done guys great service.

Despite being informed the goods were delivered and left inside the door (to a local council with over 1000 workers) and that they didn't get a signature, I've been chasing this for a week and the poor client has walked all over the council grounds looking- only to discover it had never been collected.

Smart Send have always been good value. I’ve used them many times when everything went as expected. But last time, the guy from whom I sent Smart Send to pick up from got it all wrong. He wasn’t there when he said he would be. When he was there, he didn’t have goods ready to go with the right label. Smart Send (thanks Chris at service!) got him sorted— eventually— and kept communication open with me.