Many times their Couriers don't turn up causing delays in deliveries and as result bad feedback from my customers. Yesterday I was slammed with an invoice saying that my measurements were not correct. I paid it so I can avoid their late penalties!!! My measurement have always been spot on. How about if you Smartsend become more liable and refund customers for the delayed pickups? From now on I will use Australia Post as at least their service is better and is over the counter. Smartsend Never Again!!!

Booked a month ago from Melbourne to Sydney. Still, they have no idea where the parcel is. Would not recommend to anyone. ANd there is no contact phone number anywhere on the website for a first point of contact

Smartsend attempted to deliver my item, didn't leave a card now it's being returned to sender. They have no contact number and can't use hotmail or live email addresses which is all I have. Will never buy from anyone who uses them again

Item was for two parcels from Melbourne to SA. items were delivered to SA DEPOT- then one parcel somehow managed to get misdirected to SYD. i then contacted smart send to ensure they would leave item in SA so the customer could collect at 4pm via email, smart send confirmed at 4.. at 6pm item was loaded on truck and sent back to Melbourne.

the worst customer service i have ever experienced. at not one point have the adequately serviced my emails, or the actual delivery of these goods.

we send a parcel to a wrong address for $15, then courier return to us in Feb, but today smartsend issues $20 invoice . Almost everytime we send a wrong address parcels, smartsend will charge even more than the original charge.

I use Smart Send daily for receiving / sending of goods but every time I nominate Allied Express as carrier
I have a problem have had two pick ups one two weeks ago one 10 days ago from Melbourne to Adelaide
and still have not received my consignments Absolutely hopeless and you are unable to talk to anyone has to be done by email Smart Send should take Allied Express of their carrier list It is a joke when using allied express thru Smart Send

The regional agents were not always reliable but SmartSend dealt with them and provided excellent email communication. I organised a surfboard delivered to Far South NSW from Gold Coast and it arrived safe and sound. In the past with other couriers I have had boards wrecked. I will use SmartSend again and I recommend wholeheartedly.

Heavily packed delivery into a PVC tube, destroyed by forklift forks through the tube, gross negligence and no care from anyone in the company or their third party couriers. A second delivery in the same week vanished for 6 days and reappeared after the sender and receiver both had to chase it. Never use this company

Twice now I have had bad experiences with Smartsend. I had a pick up booked, waited home all day, did not show up. No phone number to contact them so I had to email, and they said I had to wait until the next day for pick up. Second day, promised morning pick up, did not show up again! Another time my parcel was "lost" in one of their warehouses for a week and no-one could find it, it ended up taking two weeks to deliver from Sydney to Newcastle. They are cheap but not worth the headache, I will never use them again, and recommend Pack & Send for peace of mind.

Been using the app for a couple of years in my shopify store. Customer service is great and having access to different freight companies dependant on what I am shipping has been handy.

Booked a consignment which wasn’t picked up. Rebooked and not picked up again. Unable to contact them as they don’t have a phone number. Asked for a representative to contact me which was the next day (so now three days later) offering to rebook again and no explanation why it wasn’t picked up. Finally picked up and I asked for a refund on the freight cost which was refused stating pick up tines are an estimate only. Happy to take your money but terrible holding up their end of service.

Booked and paid for a package to be shipped to QLD from NSW on Monday. They never showed up. Re-booked to have the parcel collected Tuesday. Again no show. It's now Thursday and 'Smart Send' do not have a contact phone number, only an email in which I get the generic response of 'We are looking into it's and 'We will have someone contact you' and it hasn't happened.
My customer has now cancelled the order because of this time delay in getting to them and this has cost me a lost sale over $100 and a scammed $32 for postage. I've contacted the ACCC and am forwarding them the proof now.

Left a very positive review previously, but last courier SSD001163001, a sink was broken on delivery, asked for insurance claim then was told Smartsend can't list all items in black and white.

From Director Chris Madden
"I’ve discussed this matter with our cover provider, they believe a sink or a basin is simply the same thing by a different name....Unfortunately we can not list every items"

I believe sink is different from a ceramic basin, smart send has used all the excuses on not progress with their insurance and still asking their customers to pay for insurance when you check out.

We have used this company numerous times hoping their service would improve but each time we are disappointed. Our last pick up included the driver stealing a package delivered to us by Aust Post. We provided pictures and description but the item was never returned. I understand it is the courier company also at fault but the customer service side from Smart Send is as bad so we wont use them anymore as we cannot guarantee a service to our customers who we value and Smart Send obviously don't value theirs.

Pickup was a day late, delivery two days late. Two days taken off work wasted. Zero apologies, zero accountability. They hide behind an email address, they wont speak to you. Plenty of alternatives, do not waste your time.

My package had a 1 day delay in being picked up. While the company employees can help, they can only help upto a certain point. The courier service that they book is now in charge of the collection. Initially we were annoyed that it wasn't picked up but 'Couriers Please' eventually turned up the day after and delivered the package. The main issue is that you can't pick which courier service to send through. They allocate you the courier after you book. If I could pick which service to send through, I would have been happier ... but, for the price I booked, I was happy with smart send as a whole. Not sure about their customer service tho.

Got a package picked up 2 weeks ago from perth and still has not arrived to qld obviously lost or stollen and not a single person who works there will give me an answer to its location $600 down the drain