I recently had to take my care to Smash Care Kedron for an insurance claim repair. My insurance company recommended them. They originally said the repairs would take 7 business days, however my car was ready in 5 days. The receptionist was extremely helpful and said it wasn't a problem when I had to re-organise the day I could drop off and pick up my car. They did an excellent job repairing the damage and also cleaned my car inside and out. I would have no problem recommending them to others. Overall, a very positive experience.

I read all the negative reviews here after sending the car in for repairs, expecting the worst. On the day of collection, I got a call to collect the car two hours earlier, had a smooth complimentary cab ride to the service site (Vermont branch), and on top of finding everything repaired flawlessly, they even gave my car a good vacuuming that I don't normally get even from my regular car servicing. And a 3-year-warranty for the repairs. Just thought it to be fair to give credit where it is due.

our car had scratch and paint marks after being sent and worker dismissed it as marks incurred by shopping centre trolleys and challenged us why would they do that. Thankfully we took pictures before sending the car over.
Bad recommendation by Coles Insurance. If you're concerned about your reputation, then you have to put Smashcare Ringwood out of your listing.

Avoid this place if you can! The service is suboptimal and unreliable. Customer service is also chaotic and disorganised. I will never try this place again! After an accident, my car insurance company offered Smashcare in Vermont. Following the repair, doors of car and locking system became faulty. When I asked them to fix the issue, they were simply reluctant and considered it as being a pre-existing condition; not to accept their mistake. Very poor service!

Panel not flush with adjacent panel. Paint slightly different colour..was small accident but can't repair properly. Got sms on day going it will be 6 days more. Then phone call 4 hours later saying pick up today. Lady gave wrong keys then wrong file. Noone is competent. Coles insurance set me up with them. Ask for another repairer.

Was very unhappy with the Kedron branch who had my car for almost 3 weeks before they even quoted and then said they couldn't start it for at least a fortnight. They suggested sending it to Virginia and I was very happy with their service. Such friendly staff at Virginia and Laurie was particularly helpful. Yes it took 2 go's to fix her but it was a huge job and the things they missed were easily overlooked and there was no argument about fixing the missed items. Laurie sorted everything out with my insurance co and the 2nd time it was ready a day early. I would certainly use them again.

Don't take your car here. My car came back with half tank diesel & l left it there with a full tank. Also my prescription sunglasses were stolen from my car. I rang the manager & he fobbed me off. Avoid at all costs.

Been to Stafford twice in the past month and both times car was not ready on day. They expect you to just sit around waiting for their call for you to collect the car. No apologies, only “these things happen”. Was told at midday that car would be ready by 5 but would call me at 2 to advise on a time. I cancelled an appointment so I could pick up only to be called at 2.45 to say not ready until tomorrow...

Had a very small job done in Ringwood and all went very smoothly. The manager assessed the job immediately on me stopping in. Only dealt with reception on the day, but they were very friendly and professional. This all made me want to leave a positive review somewhere, and then saw a poor star rating here. Perhaps the locations are franchised?

Concerned at first because of the negative reviews. My experience was positive: Regular contact with me so I knew each stage of the repair process. Reception staff polite & helpful. Car ready when stated - excellent service. No problem recommending Kedron branch of SmashCare

My vehicle was repaired at Stafford SmashCare three years ago my claim was a relatively minor one. Through systematic incompetence my vehicle was kept there for six months. (Yes Really)
Recently, the repair failed, NRMA are repairing it again. The parts used were found to be defective and non original the window mechanism that had snapped was glued in place. My car has never been the same.

Worst place ever. Very rude staff, bad worksmanship and the car came home with new damage. All they say to me, call the insurance company!

Don’t let RACQ send your car for repairs. They are very slow and their attention to detail is completely nonexistent.

Smashcare Wantirna in Victoria has been fantastic in repairing my car. I was very, very apprehensive when I was told to send it there because of the awful reviews on this site. However, I realise now that there are many branches and I have been very pleased with the work done on my car (body work and mechanical repairs). They originally estimated 4 weeks but completed the work in 3. The car was spotless, paintwork was great and the car was clean and ready for me to drive home. They were good with communications and everything was done professionally and well.