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CatherineNorth Queensland, QLD
- 2 reviews
Glass in over blew up
I recently built a new house, my dream was to own a smeg oven, we moved in in July 2022, just 3 months later while my partner was preheating the oven, the inside panel of the glass blew up. We had glass all through our oven. We contacted all the correct people in regards to getting the oven fixed. We where informed that they would just replace the glass panel and to vacuum the oven. There is glass dust all through the oven, its a health hazard. I have contacted them repeatedly asking for a replacement oven, to basically be told that they are do...Read more
ing me a favour by replacing the glass as it must be something we have done to the oven. Its a health hazard, wouldn't recommend this to anyone!!! They have replaced the Glass panel yesterday, I don't feel save using this oven again, not with Glass dust in the oven, how can I be assured there isn't glass dust in the fans?? Complete health hazard!
Purchased in July 2021 at The Good Guys for $3,000.00.
1 comment
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GraemeMid North Coast, NSW
Rusting before installation.
I brought this so called premium quality smeg oven at start of this year and had it sitting in my dining room before getting kitchen modified so it would fit. When i was ready to install i noticed some surface rust on 1 panel which started to spread over the next few weeks to all panels that i can see. Rang customer care who booked in for repairs and it has been there for 2 months so went in to see and rust has spread very rapidly since. I have tried for replacement but as it is only so called cosmetic they will not replace so not happy with smeg premium range.
Purchased in January 2021 for $2,700.00.
1 comment
Lesley R.Smeg
Thanks for your review Graeme, it is indeed unfortunate that you have experienced a problem with your appliance, Can you kindly email us direct with your full name, address and a contact telephone num... Read more
ber along with the name of the Service Agent. Our email address is [email protected] - please mark to the attention of Lesley - we will then investigate this matter with the relevant Agent. Kind Regards, Smeg Australia.Similar opinion? Write a review on ieatwords.com.au!
John O.South East Queensland, QLD
Disappointingly uneven oven temps
Built a new house and went SMEG throughout the kitchen and starting to regret it. Thought this monster would be great for cooking, but we end up using the smaller steam oven instead. Uneven cooking through the oven left to right and between the racks. For best results we find we can only use 1/4 of the oven rack space which leaves us with similar or worse cooking space to the steam oven we included as a last minute addition. If we hadn’t done that I probably would have ripped the appliances out and gone with a different brand.
Purchased in December 2021 at Harvey Norman.
1 comment
Lesley R.Smeg
Hi John O- thanks for your feedback. Have you contacted us to discuss this problem? We would love to have the opportunity to assist you, can you kindly email us direct with your full name address and... Read more
contact telephone number and we will contact you direct to discuss this further. Our email address is [email protected] please mark to the attention of Lesley. Kind regards Smeg AustraliaSimilar opinion? Write a review on ieatwords.com.au!
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KenMurrumbidgee Region, NSW
- 2 reviews
Very suitable
This oven is very spacious and cooks well. It produces a very even result. The hotplates work well and the area around them is easy to clean . Door is nice and wide to access too.
Purchased in September 2021.
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nick.ward121
- 20 reviews
- 7 likes
- CS9GMNHA
- Verified purchase
Great oven that works as well as it looks
This oven lacks a few features (such as pyrolytic cleaning) that start showing up around its pricepoint, but when I compared it with more feature rich ovens for a similar price, none of them competed in terms of build quality. The trivets are solid and stable for any sized pots, cooktop burners light quickly and run consistently, oven has excellent heat consistency throughout the compartment and the controls are solid and easy to use.
I have found that it has the performance and aesthetics of a much more expensive oven.
But there are plac...Read more
es where you'll see the cost cutting measures that were taken to deliver that performance and price. The main ones are in the oven compartment: It comes with only two oven racks, a standard rack and a grill tray on telescopic runners. You can buy additional racks and runners later, but they're reasonably expensive and most suppliers don't carry stock. The oven door seals well but the hinges feel cheaper than the rest of the door, and seem likely to need replacing in time. The deficiencies of this unit are all minor and, at worst, will probably result in later repairs that still add up to less than the cost of an oven that might still have required the same services.Similar opinion? Write a review on ieatwords.com.au!
SavageVictoria, Australia
- 6 reviews
Pricey but worth it
Bought this as a replacement to my old smeg. Am very happy with it. Smeg are not cheap, but they do last a long time and retain their good looks. I hope to have this oven for a long time so it is really worth the initial investment price. Would recommend to friends
1 comment
Steve C.Smeg
Hi Savage! Thanks for your review - Don't forget to book yourself into one of our Cooking Demonstrations - I notice your location is Melbourne, we hold these Demonstrations regularly at our Collingwo... Read more
od Showroom. Our product demonstrations are designed to assist you in understanding exactly how your oven works, how to clean it, operate the controls and clocks, use oven functions plus extra cooking tips and advice. Smeg staff are always on hand to take you through step by step your exact appliance and offer any assistance you may require... And of course, you get to taste test all the yummy food that is cooked !! Once again, thanks for your review. Best Regards. SMEG AUSTRALIA.Similar opinion? Write a review on ieatwords.com.au!
Jai GertrudeSprent
- 4 reviews
A great price.
A great price. Awesome stove and looks great!!!
This stove is amazing. High quality and just what we needed as an upgrade to our space. The burner flames are high, oven cooking is stellar. This is high quality and the stainless steel looks great. So far, so good. We have enjoyed this oven very much.
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Shane
- 7 reviews
- 1 like
SMEG oven
Our old oven broke down so we purchased a new SMEG from the Good Guys Robina. The oven is fantastic, self cleaning with gas top. Very easy to clean top and looks and cooks great. The staff were very helpful and arrranged installation. I couldn't be more happy with my new SMEG appliance
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Sarah v ShazzaWoodville, South Australia
- 5 reviews
This was the only gas top stove our local store had
Moved into our new place months back and the local Harvey Norman store only had this Smeg as a gas top burner as the rest were all electric and we all know gas is cheaper than power in SA. The install cost us big time so not happy about that but the stove performs great! Cooked some really nice meals on it so far
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nivekSouth East Queensland, QLD
- 7 reviews
- 6 likes
Great cooker but large burner wont stay on ...
Bought this cooker for quality ....it was bought 4yrs ago but was in storage for 14 months ....now we have to get a repair man out as warranty is out of date ....I am sure it is a minor repair .....but charges are pretty high ....yes we should have got an extended warranty ....but we thought Smeg would be a quality product .
2 comments
Steve C.Smeg
Dear Nivek, I am the National l Service Manager for Smeg and I would like to assist with this problem, could you please email me direct at [email protected] with your address and contact detail... Read more
s and also what are all of the issues. Once I have this information I will be in a position to ascertain what to do to fix these problems. Regards, Steve Cullenwill do ta
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Luke GGeelong
- 7 reviews
What an oven!
Bought this oven for the new home, O M G why didnt we ever have something like this before? Besides looking awesome, it cooks evenly and cooks well. The hotplates are a great size and are suited to all of our needs. Very easy to use, even our 13 yr old can use it
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JCLTasmania
- 28 reviews
- 4 likes
Nice big cook top and oven
A stylish freestanding gas cook top and electric oven.
Easy to use but as with most oven these days you have to learn the symbols.
The oven heats up quickly and keeps a nice stable temperature.
The extra space both on top and in the oven is always welcome and even though there are only 2 of us we still find that we enjoy being able to both work at the stove at the same time. For larger dinner parties the 6 burners are indispensible.
You pay a fair bit for the brand but the quality is there.
Cons:
- imprecise oven control: Fine for roasting but not great for baking, for the money I'd have preferred something where I could dial in the temperature more accurately but this is minor.
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Scott WagemakerCondell park
- 4 reviews
- 1 like
Wonderful Oven
The freestanding oven, gas mind you, is a perfect addition to my rear outdoor setting. The oven is amazing. Its gas, stater always works, the stove top burners are large and generous in size, handle l on in one time woo hoo.
The oven, OMG shut the gates, its absolutely brilliant, Cooks anything in half the time of your normal elec oven. Buy one!!!
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Sherry51PERTH
- 7 reviews
Problem solved thank you
After posting a negative report on my SMEG stove, I received an immediate response from Steve Cullen. Although it has taken a while, my problem with my disappearing decals has been solved. All members of the SMEG Team that I dealt with since my first review have been extremely polite and helpful. The gentleman who came to my house to fix the problem was very efficient, friendly and helpful with advice. This could have all been avoided if the original person I spoke to had a little more training in customer service. I have always loved my s...Read more
tove and this was one issue I could not solve myself. I will always recommend SMEG and now their service team. Thank you very much for the time and effort taken to sort out my problem. Much appreciatedSimilar opinion? Write a review on ieatwords.com.au!
ollie 67Richmond
- 4 reviews
- 2 likes
Kitchen Beauty!
My wife talked me into this. I am a more basic sort of guy but I am glad she did. Its really stylish and makes the kitchen look great. We have had zero issues with this. In fact its a joy to use after the sorry old one in our old house. The only issues were understanding how to set the the clock which is more a matter of us and perhaps the thickness of the sheet metal compared to the old days.
It is easy to clean and bakes beautifully.
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Find out how Smeg C9GM Series compares to other Freestanding Ovens
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MollyAdelaide
- 5 reviews
Love it
Was so lucky to get this as a gift. Couldn’t believe my eyes. It is so efficient easy to clean. And cooks so well. I’m still experimenting but nothing has failed. Thank you smeg. I have also been given a smeg toaster and smeg kettle for my birthday and I can’t wait to use them as well. It will be the first time my toaster will sit on the bench.
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Oscar CBrisbane
- 4 reviews
- 2 likes
Wifey swears by this
What an amazing look from Smeg, we got free gifts from them at point of purchase including an apron, wok, smeg oven tray, all very good quality. The 6 burner is a sensation, the way it looks has a very outstanding look making a great addition to our kitchen. It’s easy to operate
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J.T
- 2 reviews
Premium Brand- Not Premium Product/Service
We purchased a house last year with a newly renovated beautiful SMEG filled Kitchen. The entire kitchen is less than 2 years old and the oven is already causing us problems however because we didn’t build the kitchen and have tried every avenue unsuccessfully for the original receipt (contacted previous owners) we are told too bad you’ll have to wear the cost of a service technician and any work performed to fix it.
I wouldn’t recommend them to anyone after this experience, I have dealt with other white goods/appliance Manufacturers and never had this kind of poor service before. I would expect such an expensive oven to last more than 18 months!
2 comments
Steve C.Smeg
Dear J.T., I am the National l Service Manager for Smeg and I would like to assist with this problem, could you please email me direct at [email protected] with your address and contact details... Read more
and also what are all of the issues. Once I have this information I will be in a position to ascertain what to do to fix these problems. Regards, Steve CullenHi Steve,
Thanks for addressing my email so promptly, I appreciate how quickly I was contacted for someone to come and check out my oven.... Read more
Kind Regards, Jessica.Similar opinion? Write a review on ieatwords.com.au!
Works great
I have been using it for 1 year and have not seen any issues with it. Got large space for all my baking needs. The controls are simple and easy to use. I am in love with it and would surely recommend it to anyone looking to pursue their baking passion.
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NicSydney
- 5 reviews
this is perfect
i love this cooking stove because it is modern, has a wok burner in the middle and easy to use. the switches are user friendly and clear, indicating the big/small fire. the fire speed is good also and easily adjustable. the oven is electric and great for cooking/roasting/grilling/baking, all you need !
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Questions & Answers
Anthony T.asked
Hi all
I have the above oven. It heats fine with just the elements. When i use either fan option the heat decreases and wont heat back up.
Has anyone seen this problem?
1 answer
Steve C.Smeg
Hi Anthony T It sounds like the fan elements need to be replaced, please call Smeg service on 02 8667 4833 to arrange a service.
Joel C.asked
We have a smeg C9GMXA, the oven will only reach around 160 degrees even when left on for hours. We have replaced the thermostat and also bottom element. Please help
2 answers
Steve C.Smeg
Dear Joel, I would like to assist with this problem, could you please email me with your address and telephone contact details. There could be a fault with one of the elements and or the PCB and once I have this information I will be in a position to arrange a service call to ascertain what to do to fix these problems
Thanks Steve, I have sent you a email looking forward to hearing back.
Andrewasked
I bought a Smeg oven CS9GMXA around 8 months ago. It all works fine and has never been a problem. Over the last week the oven has this ear piercing continuous buzzing sound that lasts for approximately 30mins after the oven has been turned off. The buzz goes away if switched off at the mains, but immediately continues buzzing once the power is switched back on. For 8 months we have never had this buzzing sound until now. Can anyone help?
I thought it may have something to do with the fan cooling down, but if this is the case why has it only been doing this lately and not since using it 8 months ago. It is extremely annoying and can be heard throughout the entire house. It does eventually stop buzzing but lately we’ve had to turn it off at the mains and turn it on the next morning as the buzzing sounds is very irritating. Any help would be greatly appreciated. Thank you.
1 answer
Steve C.Smeg
Dear Andrew, I am the National l Service Manager for Smeg and I would like to assist with this problem, could you please email me direct at [email protected] with your address and contact details. Once I have this information I will be in a position to ascertain what to do to fix this problem. Regards, Steve Cullen
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Lesley R.Smeg
Hi Catherine. Thank you for your review. It is unfortunate that you have had this experience with your Smeg Oven. We would love to discuss this further with you, can you kindly email us with your full... Read more
name, address and a contact telephone number along with the name of the Authorised Smeg Agent who repaired your oven. We will then be in direct contact with you to discuss this further. Our National Service Managers name is Steve Cullen and his email is: [email protected] Kind Regards Lesley at Smeg Australia.