GraemeMid North Coast, NSW
Rusting before installation.
I brought this so called premium quality smeg oven at start of this year and had it sitting in my dining room before getting kitchen modified so it would fit. When i was ready to install i noticed some surface rust on 1 panel which started to spread over the next few weeks to all panels that i can see. Rang customer care who booked in for repairs and it has been there for 2 months so went in to see and rust has spread very rapidly since. I have tried for replacement but as it is only so called cosmetic they will not replace so not happy with smeg premium range.
Purchased in January 2021 for $2,700.00.
1 comment
Similar opinion? Write a review on ieatwords.com.au!
John O.South East Queensland, QLD
Disappointingly uneven oven temps
Built a new house and went SMEG throughout the kitchen and starting to regret it. Thought this monster would be great for cooking, but we end up using the smaller steam oven instead. Uneven cooking through the oven left to right and between the racks. For best results we find we can only use 1/4 of the oven rack space which leaves us with similar or worse cooking space to the steam oven we included as a last minute addition. If we hadn’t done that I probably would have ripped the appliances out and gone with a different brand.
Purchased in December 2021 at Harvey Norman.
1 comment
Lesley R.Smeg
Hi John O- thanks for your feedback. Have you contacted us to discuss this problem? We would love to have the opportunity to assist you, can you kindly email us direct with your full name address and... Read more
contact telephone number and we will contact you direct to discuss this further. Our email address is [email protected] please mark to the attention of Lesley. Kind regards Smeg AustraliaSimilar opinion? Write a review on ieatwords.com.au!
Jai GertrudeSprent
- 4 reviews
A great price.
A great price. Awesome stove and looks great!!!
This stove is amazing. High quality and just what we needed as an upgrade to our space. The burner flames are high, oven cooking is stellar. This is high quality and the stainless steel looks great. So far, so good. We have enjoyed this oven very much.
Similar opinion? Write a review on ieatwords.com.au!
Find out how Smeg C9GMXA compares to other Freestanding Ovens
Know better, choose better.
Sarah v ShazzaWoodville, South Australia
- 5 reviews
This was the only gas top stove our local store had
Moved into our new place months back and the local Harvey Norman store only had this Smeg as a gas top burner as the rest were all electric and we all know gas is cheaper than power in SA. The install cost us big time so not happy about that but the stove performs great! Cooked some really nice meals on it so far
Similar opinion? Write a review on ieatwords.com.au!
Sherry51PERTH
- 7 reviews
Problem solved thank you
After posting a negative report on my SMEG stove, I received an immediate response from Steve Cullen. Although it has taken a while, my problem with my disappearing decals has been solved. All members of the SMEG Team that I dealt with since my first review have been extremely polite and helpful. The gentleman who came to my house to fix the problem was very efficient, friendly and helpful with advice. This could have all been avoided if the original person I spoke to had a little more training in customer service. I have always loved my s...Read more
tove and this was one issue I could not solve myself. I will always recommend SMEG and now their service team. Thank you very much for the time and effort taken to sort out my problem. Much appreciatedSimilar opinion? Write a review on ieatwords.com.au!
ollie 67Richmond
- 4 reviews
- 2 likes
Kitchen Beauty!
My wife talked me into this. I am a more basic sort of guy but I am glad she did. Its really stylish and makes the kitchen look great. We have had zero issues with this. In fact its a joy to use after the sorry old one in our old house. The only issues were understanding how to set the the clock which is more a matter of us and perhaps the thickness of the sheet metal compared to the old days.
It is easy to clean and bakes beautifully.
Similar opinion? Write a review on ieatwords.com.au!
J.T
- 2 reviews
Premium Brand- Not Premium Product/Service
We purchased a house last year with a newly renovated beautiful SMEG filled Kitchen. The entire kitchen is less than 2 years old and the oven is already causing us problems however because we didn’t build the kitchen and have tried every avenue unsuccessfully for the original receipt (contacted previous owners) we are told too bad you’ll have to wear the cost of a service technician and any work performed to fix it.
I wouldn’t recommend them to anyone after this experience, I have dealt with other white goods/appliance Manufacturers and never had this kind of poor service before. I would expect such an expensive oven to last more than 18 months!
2 comments
Steve C.Smeg
Dear J.T., I am the National l Service Manager for Smeg and I would like to assist with this problem, could you please email me direct at [email protected] with your address and contact details... Read more
and also what are all of the issues. Once I have this information I will be in a position to ascertain what to do to fix these problems. Regards, Steve CullenHi Steve,
Thanks for addressing my email so promptly, I appreciate how quickly I was contacted for someone to come and check out my oven.... Read more
Kind Regards, Jessica.Similar opinion? Write a review on ieatwords.com.au!
NicSydney
- 5 reviews
this is perfect
i love this cooking stove because it is modern, has a wok burner in the middle and easy to use. the switches are user friendly and clear, indicating the big/small fire. the fire speed is good also and easily adjustable. the oven is electric and great for cooking/roasting/grilling/baking, all you need !
Similar opinion? Write a review on ieatwords.com.au!
DaveKallangur
- 6 reviews
Massive oven that’s does the job
Great 90cm oven but does use a lot of energy and is incredibly hard to find extra trays for because of its width.
Have found a hot spot in the middle but it’s only a bit hotter so doesn’t effect cooking substantially.
Gas top is great with good coverage.
Easy to clean.
Similar opinion? Write a review on ieatwords.com.au!
Find out how Smeg C9GMXA compares to other Freestanding Ovens
Know better, choose better.
Great oven
Fabulous oven, after 5 years the only problem was the clock which when I registered the problem they asked if I needed the entire oven replaced.
I said no need the oven is in great order just the clock needs repair, That was replaced 18 months ago with no problems since.
I can honestly say it was a great purchase.
Similar opinion? Write a review on ieatwords.com.au!
Karen.T
- 5 reviews
- 2 likes
Expected better
Has been repaired once already, I expected better results and really it's just as good as my old Westinghouse. I personally would not spend the money on SMEG appliances. It looks great, cleans easily but this oven is no better than any other oven I've owned. Easy to clean is the only quality this oven has.
Similar opinion? Write a review on ieatwords.com.au!
Shattered Oven Glas
I have been happy with my oven up until today.
From cooking a roast in the oven the inside glass shattered!
The oven will be 3 years old in December!
Very disappointing particularly from a well known and reputable brand like SMEG! lets see how they deal with customer complaints!
2 comments
Steve C.Smeg
Hello Jads. I am sorry to hear about your Oven. I am the National Service and Spare Parts Manager for Smeg Australia - Can you please contact me direct at; [email protected] and send me your fu... Read more
ll address and contact telephone number along with your full name. I will then be in direct contact with you - regards SteveThank you Steve!
Great customer service, quick response time and issue has been resolved. Thanks for all you assistance with rectifying my issue.
Similar opinion? Write a review on ieatwords.com.au!
Sad Smeg
Our smeg of 10 years died, we loved it so replaced it with another smeg. Unfortunately we have had nothing but trouble with the stove element. Igniting but not staying alight. Having purchased from Harvey Norman canberra, we have had the stove services 3 times in two months. Harvey Norman told us to not use the element and use the other four instead!!!! Not very happy. Now wanting to return and change suppliers all together. Sorry Smeg
1 comment
Steve C.Smeg
Dear Emma,I am the National l Service Manager for Smeg and I would like to assist with this problem, could you please email me direct at [email protected] with your address and contact details ... Read more
and also what are all of the issues. Once I have this information I will be in a position to ascertain what to do to fix these problems. Regards, Steve CullenSimilar opinion? Write a review on ieatwords.com.au!
NeissFootscray
DISAPPOINTED :-(
We purchased this oven in 2013 and have experienced constant issues. The element was replaced and the wok gas outlet fixed as it would not ignite. The oven does not cook evenly the top element is ineffective for grilling, the digital timer is not working which means no oven, the wok burner no longer works and the gas outlets can be temperamental. Do not recommend..
1 comment
Rodney M.Smeg
Dear Neiss, could you please email our National Service Manager, [email protected] with your contact details, address and the problems you are experiencing with your appliance. Once he has this... Read more
information, he can ascertain how to best rectify the problem. Regards SmegSimilar opinion? Write a review on ieatwords.com.au!
Jodie
- 4 reviews
- 1 like
Just an oven
It really is just an old fashioned oven with no bells or whistles. Sure it's big, but doesn't do anything special, doesn't even have a self cleaning function. The oven seems to take a long time to cook anything and you need to allow extra time than a recipe calls for. The gas jets on the stove are really hard to get alight and very frustrating. It was already in my new house when I bought it so I didn't get to choose and I was expecting something more.
Similar opinion? Write a review on ieatwords.com.au!
Find out how Smeg C9GMXA compares to other Freestanding Ovens
Know better, choose better.
UnsurePERTH
- 3 reviews
The digital display stopped working after 6 months
You pay a premium for this brand however the digital display buggers up after 6 months and this is what runs the oven. I am not alone as I know many people with the same oven and all have the same problem. Smeg must or does know about the dodgy display but remains very silent.
1 comment
Steve C.Smeg
Dear Unsure, I am the National l Service Manager for Smeg and I would like to assist with this problem, could you please email me direct at [email protected] with your details and also what are... Read more
all of the issues. Once I have this information I will be in a position to ascertain what to do to fix these problems. Regards, Steve CullenSimilar opinion? Write a review on ieatwords.com.au!
AndoACT
Problematic
The first month I had to replace the timer. I am an electrician and had to pay someone to do it under warranty.
The timer lasted until warranty just ran out and packed it in again. I replaced it myself.
I have replaced the thermostat twice in the past 12 months.
Now last night the ring element wont turn off even when all the switches are turned off. Lucky I noticed it burning red hot before I went to bed and switched it off at the switchboard or could have woken up to a house on fire.
Not impressed one bit with this oven
Similar opinion? Write a review on ieatwords.com.au!
Continual faults
Faults since the day it was installed:
-Clock digital display stops working correctly after a few months. We have already had it changed 3 times and have just received a quote of $300 to replace it again.
-Gas hotplates are difficult to light and often just stop working
-Oven fan has been probematic and noisy
2 comments
Steve C.Smeg
Dear ACF, I am the National l Service Manager for Smeg and I would like to assist with this problem, could you please email me direct at [email protected] with your details and also what are al... Read more
l of the issues. Once I have this information I will be in a position to ascertain what to do to fix these problems. Regards, Steve CullenSmeg repaired the faults at no cost
Similar opinion? Write a review on ieatwords.com.au!
Service and oven temperature issue
Hi I have booked a service call for my cooker as it seems to be taking a long time to heat the oven up to the desired temperature. I have tested the oven and found out the following: FAN OFF it took from 11:00am to 11:29am to reach 260C and FAN ON from 12:08 to 12:58 to reach the temperature of 220c. During that FAN ON period the heating was static for two of those periods on 200c (checked temperature ever 10 minutes).
Smeg I want to know what is wrong with my oven? How long should it take to reach a desired temperature? With the FAN ON ...Read more
it took nearly 1 hour to reach a temperature of 220C. I need an answer urgently as I need to advise service so that when the repairer comes he has the right parts to repair my oven. Service call - why does it take approximately 25 days to wait for a service call? This is way too long I'm afraid. I think that you need to provide a better service for your customers especially if you want us to buy SMEG products. Having said all this I do love my SMEG cooker and I just want it fixed! it wasn't a cheap cooker! If required I can provide proof of purchase.Similar opinion? Write a review on ieatwords.com.au!
Not happy
Just picked up c91gmxat1 from Harvey Norman fyshwick after waiting 45 minutes for them to find it, u get it home and install it and the oven does not work at all. There is power to the unit fine as the cook top electric ignition is working. I have had no oven for a week and was told that it would possibly be another week before one could be here. If they can get in touch with someone. I have 4 year old Westinghouse oven that has had the elements replaced 4 times and just wanted a oven that wouldn't let me down. At $3k plus I am not happy at all and don't won't it fixed would like a complete new unit as my last oven started the same way and if this happens again with this oven I may just explode.
1 comment
Steve C.Smeg
Dear Riss, I am the National l Service Manager for Smeg and I would like to assist with this problem, could you please email me direct at [email protected] with your details.Once I have this in... Read more
formation I will be in a position to fix these problems. Regards, Steve CullenSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Joel C.asked
We have a smeg C9GMXA, the oven will only reach around 160 degrees even when left on for hours. We have replaced the thermostat and also bottom element. Please help
2 answers
Steve C.Smeg
Dear Joel, I would like to assist with this problem, could you please email me with your address and telephone contact details. There could be a fault with one of the elements and or the PCB and once I have this information I will be in a position to arrange a service call to ascertain what to do to fix these problems
Thanks Steve, I have sent you a email looking forward to hearing back.
Andrewasked
I bought a Smeg oven CS9GMXA around 8 months ago. It all works fine and has never been a problem. Over the last week the oven has this ear piercing continuous buzzing sound that lasts for approximately 30mins after the oven has been turned off. The buzz goes away if switched off at the mains, but immediately continues buzzing once the power is switched back on. For 8 months we have never had this buzzing sound until now. Can anyone help?
I thought it may have something to do with the fan cooling down, but if this is the case why has it only been doing this lately and not since using it 8 months ago. It is extremely annoying and can be heard throughout the entire house. It does eventually stop buzzing but lately we’ve had to turn it off at the mains and turn it on the next morning as the buzzing sounds is very irritating. Any help would be greatly appreciated. Thank you.
1 answer
Steve C.Smeg
Dear Andrew, I am the National l Service Manager for Smeg and I would like to assist with this problem, could you please email me direct at [email protected] with your address and contact details. Once I have this information I will be in a position to ascertain what to do to fix this problem. Regards, Steve Cullen
John S.asked
I have a c91gvxa2 gas oven. The oven never seems to get hot enough to cook properly, mainly with roasts (even when turned to max 275deg C. What can be done to fix this?
1 answer
I have the same issue John. I've replaced the bottom element and still nothing. Wasn't like this a few years ago. Would suggest you check both back fans and both back fan elements are working, as these are not always so obvious.
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.
Lesley R.Smeg
Thanks for your review Graeme, it is indeed unfortunate that you have experienced a problem with your appliance, Can you kindly email us direct with your full name, address and a contact telephone num... Read more
ber along with the name of the Service Agent. Our email address is [email protected] - please mark to the attention of Lesley - we will then investigate this matter with the relevant Agent. Kind Regards, Smeg Australia.