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Reviews

2.7

33 reviews
5
(5)
4
(6)
3
(7)
2
(5)
1
(10)
  • Build Quality
    1.0 (1)
  • Value for Money
    1.0 (1)
  • Ease of Use
    1.0 (1)
  • Cleaning & Maintenance
    1.0 (1)
  • Product is used
    • Several times a week (1)
  • Safety
    1.0 (1)
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Graeme

GraemeMid North Coast, NSW

Rusting before installation.

published

I brought this so called premium quality smeg oven at start of this year and had it sitting in my dining room before getting kitchen modified so it would fit. When i was ready to install i noticed some surface rust on 1 panel which started to spread over the next few weeks to all panels that i can see. Rang customer care who booked in for repairs and it has been there for 2 months so went in to see and rust has spread very rapidly since. I have tried for replacement but as it is only so called cosmetic they will not replace so not happy with smeg premium range.



Purchased in January 2021 for $2,700.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Safety
Value for Money
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1 comment
Smeg
Lesley R.Smeg
John O.

John O.South East Queensland, QLD

Disappointingly uneven oven temps

published

Built a new house and went SMEG throughout the kitchen and starting to regret it. Thought this monster would be great for cooking, but we end up using the smaller steam oven instead. Uneven cooking through the oven left to right and between the racks. For best results we find we can only use 1/4 of the oven rack space which leaves us with similar or worse cooking space to the steam oven we included as a last minute addition. If we hadn’t done that I probably would have ripped the appliances out and gone with a different brand.



Purchased in December 2021 at Harvey Norman.

Product is used Several times a week
1 comment
Smeg
Lesley R.Smeg
Jai Gertrude

Jai GertrudeSprent

  • 4 reviews

A great price.

published

A great price. Awesome stove and looks great!!!
This stove is amazing. High quality and just what we needed as an upgrade to our space. The burner flames are high, oven cooking is stellar. This is high quality and the stainless steel looks great. So far, so good. We have enjoyed this oven very much.



Date PurchasedMay 2018
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Sarah v Shazza

Sarah v ShazzaWoodville, South Australia

  • 5 reviews

This was the only gas top stove our local store had

published

Moved into our new place months back and the local Harvey Norman store only had this Smeg as a gas top burner as the rest were all electric and we all know gas is cheaper than power in SA. The install cost us big time so not happy about that but the stove performs great! Cooked some really nice meals on it so far

Date PurchasedOct 2017
Sherry51

Sherry51PERTH

  • 7 reviews

Problem solved thank you

published
Date PurchasedMay 2012
ollie 67

ollie 67Richmond

  • 4 reviews
  • 2 likes

Kitchen Beauty!

published

My wife talked me into this. I am a more basic sort of guy but I am glad she did. Its really stylish and makes the kitchen look great. We have had zero issues with this. In fact its a joy to use after the sorry old one in our old house. The only issues were understanding how to set the the clock which is more a matter of us and perhaps the thickness of the sheet metal compared to the old days.
It is easy to clean and bakes beautifully.

Date PurchasedNov 2016
J.T

J.T

  • 2 reviews

Premium Brand- Not Premium Product/Service

published

We purchased a house last year with a newly renovated beautiful SMEG filled Kitchen. The entire kitchen is less than 2 years old and the oven is already causing us problems however because we didn’t build the kitchen and have tried every avenue unsuccessfully for the original receipt (contacted previous owners) we are told too bad you’ll have to wear the cost of a service technician and any work performed to fix it.

I wouldn’t recommend them to anyone after this experience, I have dealt with other white goods/appliance Manufacturers and never had this kind of poor service before. I would expect such an expensive oven to last more than 18 months!

Date PurchasedJun 2016
2 comments
Smeg
Steve C.Smeg
J.T
J.T
Nic

NicSydney

  • 5 reviews

this is perfect

published

i love this cooking stove because it is modern, has a wok burner in the middle and easy to use. the switches are user friendly and clear, indicating the big/small fire. the fire speed is good also and easily adjustable. the oven is electric and great for cooking/roasting/grilling/baking, all you need !

Date PurchasedMar 2016
Dave

DaveKallangur

  • 6 reviews

Massive oven that’s does the job

published

Great 90cm oven but does use a lot of energy and is incredibly hard to find extra trays for because of its width.

Have found a hot spot in the middle but it’s only a bit hotter so doesn’t effect cooking substantially.

Gas top is great with good coverage.

Easy to clean.

Date PurchasedAug 2017
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Great oven

published

Fabulous oven, after 5 years the only problem was the clock which when I registered the problem they asked if I needed the entire oven replaced.
I said no need the oven is in great order just the clock needs repair, That was replaced 18 months ago with no problems since.
I can honestly say it was a great purchase.

Date PurchasedSep 2013
Karen.T

Karen.T

  • 5 reviews
  • 2 likes

Expected better

published

Has been repaired once already, I expected better results and really it's just as good as my old Westinghouse. I personally would not spend the money on SMEG appliances. It looks great, cleans easily but this oven is no better than any other oven I've owned. Easy to clean is the only quality this oven has.

Date PurchasedAug 2017

Shattered Oven Glas

published

I have been happy with my oven up until today.
From cooking a roast in the oven the inside glass shattered!
The oven will be 3 years old in December!
Very disappointing particularly from a well known and reputable brand like SMEG! lets see how they deal with customer complaints!

Date PurchasedDec 2014
2 comments
Smeg
Steve C.Smeg
Jads
Jads

Thank you Steve!
Great customer service, quick response time and issue has been resolved. Thanks for all you assistance with rectifying my issue.

Sad Smeg

published

Our smeg of 10 years died, we loved it so replaced it with another smeg. Unfortunately we have had nothing but trouble with the stove element. Igniting but not staying alight. Having purchased from Harvey Norman canberra, we have had the stove services 3 times in two months. Harvey Norman told us to not use the element and use the other four instead!!!! Not very happy. Now wanting to return and change suppliers all together. Sorry Smeg

Date PurchasedMay 2017
1 comment
Smeg
Steve C.Smeg
Neiss

NeissFootscray

DISAPPOINTED :-(

published

We purchased this oven in 2013 and have experienced constant issues. The element was replaced and the wok gas outlet fixed as it would not ignite. The oven does not cook evenly the top element is ineffective for grilling, the digital timer is not working which means no oven, the wok burner no longer works and the gas outlets can be temperamental. Do not recommend..

Date PurchasedMar 2013
1 comment
Smeg
Rodney M.Smeg
Jodie

Jodie

  • 4 reviews
  • 1 like

Just an oven

published

It really is just an old fashioned oven with no bells or whistles. Sure it's big, but doesn't do anything special, doesn't even have a self cleaning function. The oven seems to take a long time to cook anything and you need to allow extra time than a recipe calls for. The gas jets on the stove are really hard to get alight and very frustrating. It was already in my new house when I bought it so I didn't get to choose and I was expecting something more.

Date PurchasedDec 2016
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Unsure

UnsurePERTH

  • 3 reviews

The digital display stopped working after 6 months

published

You pay a premium for this brand however the digital display buggers up after 6 months and this is what runs the oven. I am not alone as I know many people with the same oven and all have the same problem. Smeg must or does know about the dodgy display but remains very silent.

Date PurchasedApr 2014
1 comment
Smeg
Steve C.Smeg
Ando

AndoACT

Problematic

published

The first month I had to replace the timer. I am an electrician and had to pay someone to do it under warranty.
The timer lasted until warranty just ran out and packed it in again. I replaced it myself.
I have replaced the thermostat twice in the past 12 months.
Now last night the ring element wont turn off even when all the switches are turned off. Lucky I noticed it burning red hot before I went to bed and switched it off at the switchboard or could have woken up to a house on fire.
Not impressed one bit with this oven

Date PurchasedJan 2011

Continual faults

published

Faults since the day it was installed:

-Clock digital display stops working correctly after a few months. We have already had it changed 3 times and have just received a quote of $300 to replace it again.

-Gas hotplates are difficult to light and often just stop working

-Oven fan has been probematic and noisy

Date PurchasedNov 2011
2 comments
Smeg
Steve C.Smeg
ACF
ACF

Smeg repaired the faults at no cost

Service and oven temperature issue

published
Date PurchasedMar 2011

Not happy

published

Just picked up c91gmxat1 from Harvey Norman fyshwick after waiting 45 minutes for them to find it, u get it home and install it and the oven does not work at all. There is power to the unit fine as the cook top electric ignition is working. I have had no oven for a week and was told that it would possibly be another week before one could be here. If they can get in touch with someone. I have 4 year old Westinghouse oven that has had the elements replaced 4 times and just wanted a oven that wouldn't let me down. At $3k plus I am not happy at all and don't won't it fixed would like a complete new unit as my last oven started the same way and if this happens again with this oven I may just explode.

Date PurchasedAug 2016
1 comment
Smeg
Steve C.Smeg
Page 1 of 2
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Questions & Answers

Joel C.

Joel C.asked

C9GMXA

We have a smeg C9GMXA, the oven will only reach around 160 degrees even when left on for hours. We have replaced the thermostat and also bottom element. Please help

2 answers
Smeg
Steve C.Smeg

Dear Joel, I would like to assist with this problem, could you please email me with your address and telephone contact details. There could be a fault with one of the elements and or the PCB and once I have this information I will be in a position to arrange a service call to ascertain what to do to fix these problems

Joel C.
Joel C.

Thanks Steve, I have sent you a email looking forward to hearing back.

Andrew

Andrewasked

C9GMXA

I bought a Smeg oven CS9GMXA around 8 months ago. It all works fine and has never been a problem. Over the last week the oven has this ear piercing continuous buzzing sound that lasts for approximately 30mins after the oven has been turned off. The buzz goes away if switched off at the mains, but immediately continues buzzing once the power is switched back on. For 8 months we have never had this buzzing sound until now. Can anyone help?
I thought it may have something to do with the fan cooling down, but if this is the case why has it only been doing this lately and not since using it 8 months ago. It is extremely annoying and can be heard throughout the entire house. It does eventually stop buzzing but lately we’ve had to turn it off at the mains and turn it on the next morning as the buzzing sounds is very irritating. Any help would be greatly appreciated. Thank you.

1 answer
Smeg
Steve C.Smeg

Dear Andrew, I am the National l Service Manager for Smeg and I would like to assist with this problem, could you please email me direct at [email protected] with your address and contact details. Once I have this information I will be in a position to ascertain what to do to fix this problem. Regards, Steve Cullen

John S.

John S.asked

C9GMXA

I have a c91gvxa2 gas oven. The oven never seems to get hot enough to cook properly, mainly with roasts (even when turned to max 275deg C. What can be done to fix this?

1 answer
Chris E.
Chris E.

I have the same issue John. I've replaced the bottom element and still nothing. Wasn't like this a few years ago. Would suggest you check both back fans and both back fan elements are working, as these are not always so obvious.

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