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39 questions from our users

Ros

Rosasked

C9GMXA

The clock panel on my Smeg Oven C9GMXA is flashing and I cannot operate the oven. Stove is working fine (it’s gas). Any ideas on how to fix without getting someone out?



1 answer
Smeg
Lesley R.Smeg

Hi Ros
The oven will not work if the clock is flashing, to stop it from flashing push in buttons two and three at the same time, this will stop the flashing and then by pressing the plus or minus button you can set the time.

Astrid

Astridasked

C9GMXA

Hello, we recently moved into a home that has a 90cm smeg oven and I was wondering how long time-wise it should take to heat up to 200 degrees. thank you.

No answers
Anthony T.

Anthony T.asked

C9GMXA

Hi all
I have the above oven. It heats fine with just the elements. When i use either fan option the heat decreases and wont heat back up.
Has anyone seen this problem?

1 answer
Smeg
Steve C.Smeg

Hi Anthony T It sounds like the fan elements need to be replaced, please call Smeg service on 02 8667 4833 to arrange a service.



Joel C.

Joel C.asked

C9GMXA

We have a smeg C9GMXA, the oven will only reach around 160 degrees even when left on for hours. We have replaced the thermostat and also bottom element. Please help

2 answers
Smeg
Steve C.Smeg

Dear Joel, I would like to assist with this problem, could you please email me with your address and telephone contact details. There could be a fault with one of the elements and or the PCB and once I have this information I will be in a position to arrange a service call to ascertain what to do to fix these problems

Joel C.
Joel C.

Thanks Steve, I have sent you a email looking forward to hearing back.

Andrew

Andrewasked

C9GMXA

I bought a Smeg oven CS9GMXA around 8 months ago. It all works fine and has never been a problem. Over the last week the oven has this ear piercing continuous buzzing sound that lasts for approximately 30mins after the oven has been turned off. The buzz goes away if switched off at the mains, but immediately continues buzzing once the power is switched back on. For 8 months we have never had this buzzing sound until now. Can anyone help?
I thought it may have something to do with the fan cooling down, but if this is the case why has it only been doing this lately and not since using it 8 months ago. It is extremely annoying and can be heard throughout the entire house. It does eventually stop buzzing but lately we’ve had to turn it off at the mains and turn it on the next morning as the buzzing sounds is very irritating. Any help would be greatly appreciated. Thank you.



1 answer
Smeg
Steve C.Smeg

Dear Andrew, I am the National l Service Manager for Smeg and I would like to assist with this problem, could you please email me direct at [email protected] with your address and contact details. Once I have this information I will be in a position to ascertain what to do to fix this problem. Regards, Steve Cullen

John S.

John S.asked

C9GMXA

I have a c91gvxa2 gas oven. The oven never seems to get hot enough to cook properly, mainly with roasts (even when turned to max 275deg C. What can be done to fix this?

1 answer
Chris E.
Chris E.

I have the same issue John. I've replaced the bottom element and still nothing. Wasn't like this a few years ago. Would suggest you check both back fans and both back fan elements are working, as these are not always so obvious.

Justine

Justineasked

C9GMXA

I have a back cook top that doesn’t work it Igniter works but it’s like there’s no gas coming out of it can you help

1 answer
Smeg
Lesley R.Smeg

Hi Justine. Tank you for your question. There could be a problem with the spark plug, but without seeing this we are unable to comment. Can you kindly contact us with your full name, address and a contact telephone number, we will then organise an inspection/ or go through some trouble shooting with you - Our email address is [email protected] and please mark to the attention of Lesley. Kind Regards, Smeg Australia.

Peter M.

Peter M.asked

C9GMXA

How to reset the clock

1 answer
Smeg
Lesley R.Smeg

Hi Peter M - Thank you for your enquiry. Can you email us so that we can send you an instruction booklet ( it is on page 16 ) However, we are unable to copy and paste a link on this website. Our email is [email protected] and please request a copy of an Instruction booklet for model C9GMXA. We also have videos of this on our website. Kind regards, Smeg Australia.

Zorko

Zorkoasked

C9GMXA

Could you tell me who does service for Smeg stove in Orange NSW .

1 answer
Smeg
Lesley R.Smeg

Hi Zorko thanks for your enquiry- please email us direct with your full name address and contact telephone number along with the appliance that needs servicing and we will organise a call with our Authorised Agent Our email address is - [email protected] and mark to the attention of Lesley - kind regards Smeg Australia

Kate

Kateasked

C9GMXA

We have a new csp9gmxa
I have turned it on for the first time on high temp for 1/2 hour
The indicator light never went off even when I reduced the temperature.
Also what does the beeping noise mean?

1 answer
Smeg
Rodney M.Smeg

Dear Kate,
Please call our technical support team on 02 8667 4888 and they will be able to assist you.
Regards
Smeg

Mark P

Mark Pasked

C9GMXA

I have a smeg free standing oven cooktop. when turning the oven on everything works except the small thermostat light and it doesnt heat up on any of the functions. the fan works, the oven light comes on
the display time is set properly. Is this a thermostat issue or a faulty timer switch?

1 answer
Smeg
Steve C.Smeg

Hi Mark P,
Make sure the clock is not flashing and there is no "A" in the clock display.
If the clock is correct, then there is an issue with the thermostat and will need a service call. Our Service Department contact details are 02 8667 4833 or [email protected]

Regards,
Smeg Tech Support

Sharofn Webster

Sharofn Webster asked

C9GMXA

i have a smeg c9gmxa freestanding oven, its 9 years old, always worked wonderfully, yesterday there was a bright yellow light coming from the inside where the fans/ elements are then the whole oven turned itself off ., now the oven will go on but won't heat up very much ?... do you have a smeg servicing person to come and have a look at it, we live in Modbury Heights South Australia Sharon thank you

2 answers
Smeg
Lesley R.Smeg

Hi there and thanks for your query - our Authorised Repairer Prestige Appliance Repairs will be able to assist you - the contact telephone number is 08 8352 2022 - if you have any further questions you can contact us direct at [email protected] - kind regards Smeg Australia

Thank you i have left a message for them to call me - my mobile number is 0414 209 534 or my work number is 8267 8290 please leave a message on my mobile if you can't get me in the morning or call my work number thank you Sharon

Grahame

Grahameasked

C9GMXA

I have a brand new (three days old) CSP9GMXA. When the thermostat is set to a temperature (say 180 degrees C) the oven heats up to 180 degrees C and makes the correct beep sound when the temperature is reached and the indicator light shows it has reached the correct temperature, as verified by the purchased oven thermometer. The oven temperature then continues to increase to over 200 degrees and stays there until the door is opened or the temperature setting is lowered to 150 degrees.
The thermostat does not control the temperature. It is like an on/off switch with no differential or feedback loop. Is this how a $5000 plus SMEG oven is supposed to operate?

No answers
Sandra

Sandraasked

C9GMXA

We have just cleaned our smeg oven and now the light won’t switch off when the oven is off. Can someone please help

1 answer
Smeg
Smeg

Hi Sandra there is a door switch on the left hand side of the oven that turns the light on when the door is opened, this may have been damaged during cleaning, you will need a technician to repair the switch please call Smeg service on 02 8667 4833 to arrange a service call.
Regards smeg tech support.

Dave

Daveasked

C9GMXA

Hi Smeg, I have a C9GMXA oven, the left element doesn't heat, the right element heats fine. I replaced the left element but it is still not heating. The oven won't heat to full temperature as only the right element will heat. Please help?

1 answer
Smeg
Steve C.Smeg

Hi Dave it could be the thermostat relay board, please call Smeg service to arrange for a technician to repair your oven.
Regards Smeg tech support

Lizzie

Lizzieasked

C9GMXA

I have turned my brand new Smeg oven on to test it for the first time. It is not heating at all the orange light has not come on.

1 answer
Smeg
Steve C.Smeg

Hi Lizzie,
You will need to the set the clock for the oven to work.
Please refer to your instruction manual.

Regards,
Smeg Tech Support.

Paul D

Paul Dasked

C9GMXA

Smeg c9gmxa free standing oven - oven works but the clock flashes with an A on the left of the display and if you reset the power an upwards counting minute (from 0.00). I am unable to reset or adjust the time by holding the two buttons simultaneously or get anything to change. Any thoughts on this. - have replaced this clock 3 times (or was informed it needed to be by service tech)......will replace the oven before they charge me for another clock!

1 answer
nick.ward121
nick.ward121

Does the A clear if you hold the Start Cook and Stop Cook buttons down simultaneously? Numbered 1-5 L-R they're buttons 2&3.

It sounds like it's in auto mode and you just need to switch it back to manual. Resetting power will reset the clock to 0:00 which is then your counting timer. But that wouldn't cancel auto mode.

I've had problems with there being dirt behind the buttons of a similar controller before and it was similarly stuck in auto. It needed a lot more force to get them to register so that I could return it to manual mode.

Salam A

Salam Aasked

C9GMXA

Hi my oven sudden stop working and it is around 2 year old according to last owner. Live in melbourne. Don’t know where to contact.

2 answers
JCL
JCL

Try contacting Smeg customer support:
http://www.smeg.com.au/customer-service/

Smeg
Steve C.Smeg

Hi Salam A,
Please contact our Service Department on 02 8667 4833 and they can assist.
Regards,
Smeg Tech Support

Tony

Tonyasked

C9GMXA

Hello,
after a recent storm the oven does not work at all. The hobs work fine, the clock seems OK however there is no activity in the oven at all. No fan, heat or lights. Is there a that tripped in the oven? (all other items in the house work fine)

3 answers
JCL
JCL

Press the buttons under the clock simultaneously. I forget which ones. Play around.

Smeg
Steve C.Smeg

Hi Tony - can you please call our Technical Department and speak to Chris - we will be able to discuss this over the telephone with you - 02 86674817. Regards Smeg

Tony
Tony

Thanks Jonathan, Worked well.

Mark

Markasked

C9GMXA

This oven has been great up until recently when a few things have started to go wrong. The oven takes forever to heat up and often does not even reach the desired set temp even after being on for several hours. The timer alarm has a mind of its own and sometimes goes off when set but also the volume adjusts itself as it sees fit beeping so lightly that you can’t hear it unless standing right next to it. I have turned the power off to reset clock and now I can’t adjust the time at all as the buttons do not respond??? Any help?

1 answer
Smeg
Steve C.Smeg

Dear Mark - thank you for your question. My name is Steve Cullen and I am the National Service and Spare Parts Manager for Smeg Australia. In order for me to assist you can you please contact me direct and include, your full name, address and a contact telephone number. I will also require a date of purchase, once I have this information I will be in direct contact with you to discuss the matter. Regards [email protected]

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