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Reviews

3.1

68 reviews
5
(18)
4
(15)
3
(9)
2
(6)
1
(20)
  • Build Quality
    2.0 (3)
  • Value for Money
    2.3 (3)
  • Ease of Use
    3.7 (3)
  • Cleaning & Maintenance
    3.7 (3)
  • Product is used
  • Safety
    1.0 (2)
  • Preheating Speed
    5.0 (1)
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Gas knobs not locking in.

published

Have purchased 4 smeg ovens in the past and have been quite happy with three of them with rubber seals being the only issue. However, the above model appears not to match the quality for which Smeg is known for. Our oven has been exchanged before for a new one! Gas knobs do not allow gas to stay on and the oven is not doing what it's designed to do.



1 comment
Smeg
Steve C.Smeg
Lian

LianSYDNEY

  • 7 reviews
  • 9 likes

Good customer service- I haven't use it but oven light broken but guy come fix it very quick

published
1 comment
Lian
Lian

After one year I wrote my review, I so far only used 5 times of the oven and now it is totally dead and I will have to ring service Monday and I will update with you this time my experience.



Unhappy

published

Yes I am happy with the way my food is cooked, but not happy with the many incidences of break downs. In 4 years we have had to replace the elements many times and the fans and the lights....all are quite expensive and most inconvenient. At present we are waiting for a service person to come and replace both elements...blown and tripped the meter. I thought I was buying the oven of my dreams after years of baking in a small cheap oven....however I am disappointed and certainly would not recommend, or purchase again, SMEG

2 comments
Smeg
Steve C.Smeg
Denise
Denise
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Chantel

ChantelMelbourne

  • 2 reviews
  • 5 likes

faulty product and lack of service!

published
Ayjay

AyjayGreater Melbourne (Outer), VIC

  • 6 reviews

Great service, great appliance

published

Some of the LED light components on the timer / programmer of my SMEG oven "broke" i.e the time did not display properly. I emailed Steve Cullen at SMEG 10 days ago and this morning a technician repaired the lights under warranty even though the appliance is three years old. Apart from this I love this oven: reliable every time and it looks good. Would highly recommend it.

Needs Constant Maintenance

published

Our smeg freestanding is only about 5 years old and within that time it has been repaired at least 4 times. Additionally, rubber seals will not stay on (had them replaced three times) so oven can never maintain a constant temp with moisture from oven seeping out into surrounding cupboards and creating issues with custom made kitchen. Overall would not recommend. For price am sure there is better value elsewhere - paying for a name that is no longer a bespoke product.

coneye

coneyeAU

  • 3 reviews
  • 2 likes

Got me worried

published

Mmmm .. Hope these gremlins have been sorted,, i purchased my oven in oct only picked it up today, it gets installed in the new house in a couple of days, reading these reviews looks like i'm going to have to keep my fingers crossed There not excatly a cheap cooker, just hope mine works OK

marsy76

marsy76Port Noarlunga, SA

  • 2 reviews
  • 2 likes

Gas cooktop working but oven not working at all!

published

We purchased this oven only a couple of months ago for our new house we are building. Were totally upset to find that the oven on this dual fuel cooktop does not work at all. I have been unable to use it and am very disappointed that we went with this "high quality" product with the expensive price tag. Wish I had have chosen the cheaper Westinghouse now...

1 comment
Smeg
Steve C.Smeg
Gemma S

Gemma SPerth

  • 2 reviews
  • 5 likes

Doesn't live up to expectations

published

Has always taken ages to heat up but i am gappy with the space in it and the rotisserie feature. The oven is now not getting up to above around 150 degrees celcius after over an hour of heating. I have tried to contact smeg directly but they weren't really much help. The oven us only 3 years old, pretty dissapointed that i will have to pay $300+ quoted to fix what the engineer thinks is a broken element. Should not happen in such a high spec oven we paid $3000 for such a short time ago. Seems to be happening a lot in these ovens if you read previous reviews.

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Lynette Ozols

Lynette OzolsGreater Melbourne (Outer), VIC

  • 2 reviews

Long time to heat up

published

For the second time in 5 years my oven is taking an extremely long time to heat up - today 45 mins to get to 150 deg Celsius. Last time i had to pay to get it fixed. Would not recommend to anyone. Paid $2995 as thought it was good quality brand. Very disappointed.

2 comments
Smeg
Steve C.Smeg
Lynette Ozols
Lynette Ozols

Thanks to Steve and the lovely repair man my cooker is busy baking away. Fast response from Smeg, amazing to have such a good service team in this day and age. Well done Smeg.

Won't buy Smeg again

published
1 comment
Smeg
Steve C.Smeg

Happy Chappy

published

Great oven, have been using it flat out for 3 years now. We chose the oven because it was the largest oven on the market. It gets used everyday as my wife loves to bake. We also found it very handy for the numerous parties we've hosted at home as the capacity allowed us to store multiple trays inside. It has an even distribution of heat and cooks the best roasts.
One thing to comment on is that the led light broke about 6 months after purchase so you can't read the time on the oven. It's a bit annoying but what can you do, other than going out a buying a new display. If anyone knows where i can get the part I may be able to fit it myself.

1 comment
Smeg
Steve C.Smeg

Would love to review but it dosnt work at all

published

I had my new freestanding oven installed on Saturday, after four hours our electrician declared the oven was faulty. We rang the contracted service provider at nine on Monday morning to be told we were lucky and they had a free spot on Wednesday...and they couldn't tell me a time. So we have spent close to $4000 to have no oven for at least five days and will loose a days wages to wait for a tradesperson. They diagnosed a faulty clock over the phone and are going to replace it....so I am gathering this is a normal issue. Not impressed! Emailed Smeg Australia ...no reply as yet.

3 comments
Smeg
Steve C.Smeg
Marg F
Marg F

will do, thanks

Marg F
Marg F

Following this post I was connected by Smeg. The oven has been fixed and they have offered an extended warranty as a goodwill gesture. Credit where credit is due.

OK but nothing special

published

OK but nothing special - Stove top cooker is good, but not enough heat in the wok burner for true Asian cooking.

Bought the SMEG C9GMXA 90 cm free standing cooker 3 years ago and was very excited ! But was a little disappointed to find that the oven light would only work intermittently. A few weeks later had a repairer come (under warranty). When the issue continued to occur they suggested, it was a pinched cable, and to slam the oven door a couple of times to get it working, which it did for a few months. So we used the oven without a light.

After about 3 years the oven wouldn't heat up and had to be repaired. Took forever, and multiple attempts, to get through to the local authorised SMEG repairer to book a repair date.

1 comment
Smeg
Steve C.Smeg
Megan

Meganperth

  • 2 reviews

disappointing

published
7 comments
Smeg
Steve C.Smeg
Megan
Megan

Hi I emailed you last week but have not heard back?

Smeg
Steve C.Smeg

Hi Megan. I still have you here in my "awaiting reply" can you please email again, [email protected] and mark to the attention of Lesley, thank you !

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Paul K

Paul KMelbourne

  • 2 reviews
  • 2 likes

Disappointing

published

We purchased our new Smeg oven 5 years ago when we refitted our kitchen, The element went within the 24 mth warranty period and was replaced. Over the next three years we have had 1 x fan motor go and 2 further elements and a PCboard, at a cost of over $1000.00. Nice looking oven but quality and reliability is just not there.

GP

GPlithgow

Do not buy Smeg upright

published

Smeg upright 60cm purchased Harvey Norman Bathurst 2012. Continual failures of gas supply due to faulty safety mechanisms. Relays replaced. Still hopeless. Oven heat melted the computer buttons! I will be buying a simple Australian made all gas, separate griller, no bells no whistles. Smeg will be going to the tip. Conscience wouldn't allow me to try to sell it.

1 comment
Smeg
Steve C.Smeg
dids255

dids255Bunbury

Too hot!

published

I have read the above reviews and nobody has mentioned the huge -and I mean HUGE-amount of heat that comes out the top of the door when the fan is on in the oven. I have had a serviceman come and look at it and he said 'its a big oven' and that it was normal. I avoid using the oven during the day now that the summer has arrived and at night have to put the overhead exhaust fan on in the range hood to reduce the heating of the kitchen. Surely this is not normal.

al

almelbs

The honest truth

published
1 comment
Smeg
Steve C.Smeg

Dear Al, I am the National Service Manager and if you could contact me with your details on [email protected] I would like to try and assist with these issues.

Yesim

YesimAU

  • 2 reviews
  • 1 like

Gas issues on stove top

published

İ've had my Smeg upright since 2011. 3 months into using it foun the stove top occassionally not starting. The for hours İnhadn't been able to use the stove. When the servixeman came it started and he responded ' these things can happen. No proper checking. Last week,İ used the oven, then tried to use the stove Saturday morning for breakfast... İt woukdn't start till Sunday morning. Same thing occurred one week later, Friday the oven was used, then the stove stopped working from Friday night going through Christmas and the serviceman can only come Friday after Christmas. Great! Pathetic if you ask me. İ got mine from Harvey Norman maribyrnong... At cost... Should have gone ilve.

Gas stove, no gas coming through every time the oven is used.

1 comment
Renovation Bloke
Renovation Bloke
Page 3 of 4
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Questions & Answers

Ros

Rosasked

C9GMXA

The clock panel on my Smeg Oven C9GMXA is flashing and I cannot operate the oven. Stove is working fine (it’s gas). Any ideas on how to fix without getting someone out?

2 answers
Smeg
Lesley R.Smeg

Hi Ros
The oven will not work if the clock is flashing, to stop it from flashing push in buttons two and three at the same time, this will stop the flashing and then by pressing the plus or minus button you can set the time.

Ros
Ros

Thanks Lesley. I’ve come across that issue before and have been able to fix it as you described. The problem I am experiencing now is different- it’s a quicker flash and not able to be fixed by pushing the buttons. I’ve also tried turning on and off at the mains. Any more help would be greatly appreciated!

Astrid

Astridasked

C9GMXA

Hello, we recently moved into a home that has a 90cm smeg oven and I was wondering how long time-wise it should take to heat up to 200 degrees. thank you.

No answers
Anthony T.

Anthony T.asked

C9GMXA

Hi all
I have the above oven. It heats fine with just the elements. When i use either fan option the heat decreases and wont heat back up.
Has anyone seen this problem?

1 answer
Smeg
Steve C.Smeg

Hi Anthony T It sounds like the fan elements need to be replaced, please call Smeg service on 02 8667 4833 to arrange a service.

Get an answer from our members and Smeg representatives

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