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kazwestfieldSydney, NSW
- 2 reviews
Exploding smeg oven
Having worked for a number of months, I tried to use the pyrolytic. One hour in and the glass exploded. Sunday afternoon, nobody at smeg around to help & certainly no dinner for us ! Two hours of my weekend Also spent cleaning up. Glass, glass everywhere !! I have emailed smeg and just hope they will rectify this is some way. There is lots of glass and I’m still worried my dogs and kids will find some and step on it
Purchased for $3,000.00.
1 comment
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geejaySydney, NSW
Substantial issues with programs and controls
recurrent issues with inabilty to turn off main oven in double oven Smeg
and having computerised controls unresponsive;
necessitating turning off power at mains board;
thereafter computer controls seem to reset on repower.
this is absolutely unacceptable and has been reported repeatedly,
yet the product is remaining on the market WITHOUT CORRECTION.
I have had to rate it one star as the minimum rating,
whereas the computer controls are UNSAFE and a negative rating is valid!
1 comment
Lesley R.Smeg
Hi Geejay. Thank you for your review. In order for us to assist you, can you kindly email us direct with your full name, address and a contact telephone number so that we can discuss this matter with ... Read more
you. Our email address is [email protected] and please mark to the attention of Lesley. Kind Regards, Smeg Australia.Similar opinion? Write a review on ieatwords.com.au!
Jason Vic.Greater Melbourne (Outer), VIC
Smeg DOSPA6395X exploding inner glass door
Has been a great oven until i tried the pyrolytic cleaning. 40 minutes into the operation, the inner glass door exploded, showering glass out the door, and spraying it around the kitchen. My toddler grand-daughter had been walking around the kitchen playing while i was cleaning, only 5 minutes earlier. So lucky!!
Purchased in July 2021.
3 comments
Lesley R.Smeg
Hi Jason Vic. Thank you for your feedback, we would love to have an opportunity to inspect this and of course repair it asap. Can you kindly email us direct with your full name, address and contact te... Read more
lephone number so we can discuss this matter with you. Our email address is [email protected] and please mark to the attention of Lesley. Kind Regards, Smeg Australia.thank you for your prompt reply, i have emailed you and look forward to a speedy resolution.
Having followed up with the company and there representatives, they will be sending out a new inner glass, fantastic.
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Daniel R.Metropolitan Adelaide, SA
Oven glass exploded when in cleaning mode
After 11 weeks with our new kitchen, we decided to use the pyrolytic clean while hosting a dinner party. Shortly after sitting down the oven exploded like a gunshot! Glass exploded and shot out across our house, over our guests and food! We were (and still are) in so much shock. There is no way I can recommend this product to anyone.
Purchased in April 2021 at Harvey Norman Retail Stores - Appliances.
1 comment
Steve C.Smeg
Dear Daniel, I am the National l Service Manager for Smeg and I would like to assist with this problem, could you please email me direct at [email protected] with your address and contact detai... Read more
ls. Once I have this information I will be in a position to ascertain what to do to fix these problems. Regards, Steve CullenSimilar opinion? Write a review on ieatwords.com.au!
IsabelSydney, NSW
- 2 reviews
- 1 like
Not great, regretting the buy!
So disappointed. We had our new smeg oven installed in our new kitchen. We used it for the first time tonight. Terrible experience. After 1 1/2 hours it stopped working and the display screen is blank. Cannot turn it on. Only the light will work. Really!!! I haven’t contacted smeg yet as it just happened. I googled trouble shooting as there really isn’t anything in the manual. I came across this website. Wish I read these reviews before I purchased it. Fingers crossed it gets sorted quickly.
2 comments
Steve C.Smeg
Dear Isabel, I am the National l Service Manager for Smeg and I would like to assist with this problem, could you please email me direct at [email protected] with your address and contact detai... Read more
ls. Once I have this information I will be in a position to ascertain what to do to fix these problems. Regards, Steve CullenThank you for getting back to me so quickly. I purchased the items through winnings and I have spoken to them yesterday and today. They have contacted smeg for me. I am waiting for a call now from som... Read more
eone at Smeg now. If I don’t hear from them by this afternoon I will contact you directly. ThanksSimilar opinion? Write a review on ieatwords.com.au!
CharlesSouth East Queensland, QLD
Great oven ... shame about the cash back promise!
A great oven and we're very happy with the appliance. It took a while to learn the controls but the results have been great and better than we expected. Sadly the offer of a cashback that has failed to materialise was a disappointment.
Purchased in June 2021.
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ConcernedGreater Melbourne (Inner), VIC
- 2 reviews
It’s a lemon!
[ *UPDATE#2* From last update til present, there'd been 2 changeovers of oven units occurred. Nothing more could emphasize further about our disappointment, go figure... Hopefully this third Unit which only installed on 21 May would indeed be final and a charm! (One positive thing to mention i.e. E&S Trading at Blackburn is very helpful, we should have gone to them in the beginning when we encountered faults with the first oven unit, could have shortened the waiting times.)]
[ *UPDATE#1* 1 May Smeg’s service, Alantin, informed they’ll ...Read more
replace my existing faulty oven with a new unit. I hope the new unit would be a fault-free one that does serve its purpose as an oven, keeping my fingers crossed. Nonetheless, appreciate Smeg’s service office’s quick decision.] ========================================== Bought this oven from E&S Trading on 26 December 2018. It was delivered on 16 January 2022 but we only managed to have it installed on 1 February 2022 due to the long breaks. From then on till now, nearly 3 months, there have already been several breakdowns with the oven in relation to the following: 1. control knobs being totally unresponsive 2. Unable to power off the oven via control knobs 3. Have to power off by switching off from the Mains 4. Digital display screen freezesPurchased in December 2021 at e&s.
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jezza
- 3 reviews
- 1 like
Above average.
May need a electronics degree to operate but will get used to it. Its a good one. cooks quick and reasonably even.
The design is great. not too many knobs to confuse whats already there. The size off the cooking space is reasonably generous. It has a very slick neat look about it. would recommend the brand and oven to others.
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Scratched and damaged oven sold as new inside enamel sctrached SMEG didn’t want to replace!!! Beware
Have not used this oven hoping for a replacement or of to Fair Trading. The SMEG ladies are abrupt and appear not to give a hoot about the customer. The Smeg representive I spoke with was doing her best to make sure I didn’t receive a replacement oven. I am really disappointed in the customer service or lack of it smeg provide. Furthermore, I now question the quality of the product surely these obvious scratches and dents inside the oven should have been picked up by their inspection process prior to it being shipped off from the factory. Apparently based in Italy. Harvey Norman who I purchased the oven from have been excellent so far and I hope they can provide a new replacement oven.
2 comments
Steve C.Smeg
Hi Sparkymark. My name is Steve Cullen and I am the National Service and Spare Parts Manager for Smeg Australia. I take the comments that you have made very seriously and would like to assist you with... Read more
your matter. Can you please email me direct with your full name, address and a contact telephone number. I will also need a copy of the receipt if possible. My email address is: [email protected] I will then be in direct contact with you to discuss this matter as I will be able to investigate this further. Regards Steve Cullen.Hi Steve, as requested I have emailed you the information you sought. In the last hour A Semg representative has agreed to pick up the damaged oven and replace it with a new one. I do appreciate that,... Read more
it’s just a shame I had to waste so much of my time and frustration to get this result. Good of you to follow up!Similar opinion? Write a review on ieatwords.com.au!
Find out how Smeg DOSPA6395X compares to other Wall Ovens
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kittyqAU
- 5 reviews
- 4 likes
Stylish, functional an reliable oven
Super oven that we use far more frequently than our previous (Westinghouse) one. Heats up quickly, cooks evenly and has great functions. Highly recommended addition for any kitchen. Yes, it is in the upper price range but you get what you pay for and I expect it will last for years.
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Anna
- 6 reviews
Sleek looking oven
Loving this oven. Oven beeps when it's heated to required temperature. Has several different features for cooking. Has a grill and oven option at the same time also can be set to eco friendly heating. Has a timer setting. Easy to use, Easy to clean. It has a pyrolitic option so it's extremely easy to keep clean.
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GermaineWoodend
Exploding inner glass during pyrolytic clean
This oven cooks food well. I found the warm air released out above the top door some time to get used to. Tonight I decided for the first time to use the pyrolytic self clean function. I purchased the oven in February 2017. After reaching 30mins into the cycle I heard a pop and explosion. I was standing in close proximity to the oven by the kitchen sink. Clumps of glass and smaller shards were on the floor, bench tops and sitting above both doors to the oven. I quickly turned off the oven at the mains and could hear the glass inside the oven sh...Read more
attering and pop for another 5-10minutes. I had 3 children at home at the time and had only just moved away from the front of the oven minutes before the explosion. Considering the distance the glass was blown I am very lucky not to have been seriously injured. This was extremely dangerous and not an issue that I had been aware of. I paid a considerable amount of money for the pyrolytic option and being a new model I am surprised that this actually happened. I contacted SMEG immediately after this happened, I am still very alarmed.2 comments
Steve C.Smeg
Dear Germaine, I am the National l Service Manager for Smeg and I would like to assist with this problem, could you please email me direct at [email protected] with your address and telephone c... Read more
ontact details. Once I have this information I will be in a position to ascertain what to do to fix these problems. Regards, Steve CullenI look forward to your speedy reply.
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AnnhAU
- 2 reviews
Fan died on Feb 2017 .am disgusted need working oven . Paid a lit of money for this oven .now feel n
Very happy with performance .
Not happy with its staying power, did not last too long .expected it to performe for longer .
For the price I payed I expected it to last longer
Have not got price for repairs yet but am waiting for mechanic to come to estimate cost
3 comments
Steve C.Smeg
Dear Annh, I am the National l Service Manager for Smeg and I would like to assist with this problem, could you please email me direct at [email protected] with your details and also what are a... Read more
ll of the issues. Once I have this information I will be in a position to ascertain what to do to fix these problems. Regards, Steve CullenThank you for your promp reply, I I will be in touch tomorrow ?
Have contacted local Rep. Waiting for him to ring me, will keep you updated .
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Questions & Answers
Norma Priorasked
Howdoes control knob work on dospa6395x oven mine does not respond Norma
1 answer
Steve C.Smeg
Hi Norma
The control knob works by pushing in then releasing it then turn to the right or left. If this does not work please call Smeg service on 02 8667 4833 to arrange a service.
steveasked
Hi,
Had the oven installed a month ago all seemed to work ok
Using last night and opened oven door to allow cake to cool and noticed no power
It had tripped the main circuit breaker ?
1 answer
Steve C.Smeg
Dear Steve, I am the National l Service Manager for Smeg and I would like to assist with this problem, could you please email me direct at [email protected] with your address and contact details. Once I have this information I will be in a position to arrange a service call to have this matter fixed. Regards, Steve Cullen
JTunasked
Why does my Botton grill oven come on every time I want to use the oven. Not easy instructions to follow, all I want to do is cook in oven.
1 answer
Rodney M.Smeg
Hi JTun,
Please call our customer support team on 02 8667 4888 and they will be able to assist you.
Regards
Smeg
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Lesley R.Smeg
Dear Kazwestfield. Firstly, sorry to read about this incident, we would like to inspect this urgently - In order for us to assist you can you kindly email us direct with your full name, address and co... Read more
ntact telephone number please mark to my attention. Our email address is [email protected] and please mark to the attention of Lesley Ann. Thank you Smeg Australia.