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3 questions from our users

Heather

Heatherasked

DWA6314W (White)

Had my dishwasher for 8 months.
Have kept the strainer clean, however there is a build up of residue on the tracks and top corners of the door.
What is causes this?

3 answers
chinaplate1954
chinaplate1954

I don’t care what dishwasher it is I always quickly rinse my plates and all other dishes even when I had a Asea top of the line dishwasher. I also wipe down the inside of the doors on a regular basis and the dishwasher has to be washed out with a dish washer cleaner every 2 months. I also wash on the second hot wash and only wash when it is full . I think if you follow this you will always have a clean dishwasher, all dishwashers have to have regular maintenance. When I moved into this new house the dishwasher was so full of fat I had to throw it out and the guy who lived here was a chef, I thought he would have known better. Good luck I think you will be fine now.

Wendy H.
Wendy H.

I wonder if it was hard water scale. I note this dishwasher doesn't take salt (I wish I had known that first) and that may be why.

Smeg
Lesley R.Smeg

Hi Wendy. You do not need to use salt in the dishwashers in Australia, it is more so in European Countries. We would suggest that you check the sprayer arms are not blocked and follow what Chinaplate1954 has suggested as a regular routine. If you wish to discuss further, please do not hesitate to contact Smeg Australia direct to discuss. Kind Regards, Smeg Australia.

Sue

Sueasked

DWA6314W (White)

Coming up with ER01 and motor seem to keep running.

2 answers
The one
The one

I not sure what this could mean. Either check the manuel or call service line.

Smeg
Smeg

Dear Sue,
If error 1 is flashing, it means the anti flood switch has been tripped,indicating that there is water leaking from somewhere and requires a service technician. Please contact our Service Department on 02 8667 4833 to arrange service.

Regards,
Smeg Tech Support.

AMW

AMWasked

DWA6314W (White)

The DWA6314W dishwasher was just delivered but when we went to install it the door would not open more than an inch. Any advice welcome?

1 answer
Smeg
Smeg

Hi AMW pull the door hard to open it, if it does not open please call Smeg service on 02 8667 4833, if it does open on top in the center of the door there is a latch with a screw driver slot turn the screw in half a turn it should fix the problem.
Regards Smeg tech support team

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