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-Grabovica-Sydney
- 2 reviews
Disappointed
I’ve had the dishwasher for just over a year and am quite disappointed by Smeg. After reading other comments, I now know I’m no alone with the not-drying after any cycle (rinse aid has been used), clumsy loading of plates that aren’t smallish (average dinner plates), cutting boards (catch on side when trying to close drawer), cutlery drawer not right size to fit comfortably (utensils jump out of slots when closed). The middle rack does not hold mugs or glasses as expected (fall over and don’t get washed. Quite often the dishwashing tablet regul...Read more
arly get semi-dissolved and are found on bottom of dishwasher floor or still stuck in tablet slot??? I have an older Bosch in the other kitchen, that is more than 10 years old. It does a much better job, first go every time, than this expensive dishwasher has ever done! I would not have expected such poor performance from a reputable company and for the price paid. I wish I had read the reviews first to avoid frustration and disappointment later! It rarely gets used now, because there’s so much work to rewash and dry out after every cycle, irrespective of which setting you choose.
Purchased in August 2021.
1 comment
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schollMetropolitan Adelaide, SA
- 3 reviews
Washes well.
Had the machine for 2 weeks and so far so good, washes well but drying a bit hit and miss, maybe I havn't worked it out yet. The biggest complaint is about the kick plate at the bottom of the m/c, could not get it off trawled the net found out it is either 2 screws or 2 clips, phone the sales guy at HN he tried one on the shop floor and decided it just pulls off the 2 plastic clips, said I needed to pull it firmly I did and broke one clip, found out the plastic fits thru a slot in sheet steel the slot has a burr on the inside from the pressin...Read more
g which "bit" into the plastic preventing it from releasing until it broke which then released the other clip easily, now have a new m/c held together with sticky tape ! disappointing for 1K spend, Norm C
Purchased in November 2021 at Harvey Norman Outlet Mile End SA.
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JohnHunter Region, NSW
- 19 reviews
Disappointing product.
This is my second time owning a dishwasher and thought they should do pretty much the same job, boy was I wrong. My first dishwasher was a Samsung and it was great!
This Smeg washer does not dry after wash, I left it for a few days and its still wet! I used rinse aid aswell.
This washer also does not clean well enough to be care free. I am always checking and rewashing atlease a few items after each load!
Other than that, which is the main reason why people get a washer, everything else seems fine.
I would not recommend people this product. Stay clear!!!!
Purchased in January 2021.
1 comment
Rodney M.Smeg
Dear John,
Could you please email our National Service Manager, [email protected] with your telephone contact details, address and the problems you are experiencing with your dishwasher. Once h... Read more
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- Verified purchase
Smeg Dishwasher DWAU6315X
Had problems with draining since I purchased this dishwasher in April 2017. Now it won’t even turn on and there is constant alarm sound that won’t stop. Tried cleaning filter and even disconnecting pipes and manually draining it, nothing works. Called Smeg and they advised because it is no longer under warranty they will honour a 1 time visit by a technician under good will. Hand on my heart take this advise and never purchase this Smeg appliance, I have used the cheapest dishwashers in the past and they work better then the Smeg DWAU6315X. We...Read more
purchased a number of Smeg items for x2 build and I am hoping the house we sold isn’t experiencing the same problems as I may have to wear the cost. I spent over $10,000 on smeg appliances. There ovens are great but I will never purchase a Smeg dishwasher in future builds. If you still decide to get a Smeg dishwasher after this review please get extended warranty.Purchased in April 2021 at Bing Lee for $1,200.00.
1 comment
Rodney M.Smeg
Dear Koulh P.
Could you please email our National Service Manager, [email protected] with your telephone contact details, address and the problems you are experiencing with your appliance. Once... Read more
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Stuck with —- error. Needs resetting each time to work
Puchased new house with built in Smeg dishwasher. Unfortunately, very poor experience. Previously had issues with cycle not draining/completing. Fixed with cleaning and resetting. Now stuck with —- (three dashes) error. Needs resetting each time to get it to work. The dashes appear again once restarted. CNt find any help with this error in the manual. Very disappointed I must say.
Purchased in January 2021.
3 comments
Lesley R.Smeg
Hi Tejas. thank you for your review. In order for us to assist you we will need you to contact us direct so that we can discuss. Can you please email our Service Department with your full name, addre... Read more
ss and a contact telephone number - our email address is [email protected] - we will then resolve this issue. Kind Regards SMEG AUSTRALIAThanks for your prompt response. I have emailed the details as requested
Smeg has been kind enough to organise repair promptly and fix the issue. Thanks very much Smeg. 5 stars for customer service. Hopefully, I will now get the chance to use the machine and provide anothe... Read more
r review based on function. Thanks very much once again. TejasSimilar opinion? Write a review on ieatwords.com.au!
ChedoSydney
- 3 reviews
- 1 like
- Verified purchase
Very average dishwasher
The functionality of this dishwasher is pretty good but unfortunately that's about it.
Firstly the contents don't dry properly so i'm having to unpack and leave them on the bench to dry once the cycle has finished. I've had to raise the top shelf because the plates didn't fit on the bottom. Because of this i've also had to remove the cutlery draw therefore that's now useless to me. I've had to remove the plastic holders on the bottom draw (i think they're for wine glasses?) because they didn't allow plates to sit properly.
The top draw where ...Read more
2 comments
Steve C.Smeg
Hi Chedo. Sorry to read your review about our Dishwasher. My name is Steve Cullen and I am the National Service and Spare Parts Manager for Smeg Australia. It is indeed unfortunate that you have exper... Read more
ienced a problem with your dishwasher. Can you please email me direct with your full name, address and telephone number and then I will be in direct contact with you to discuss this matter .My email address is: [email protected] - I await your reply. Thank you Steve Cullen.Update 1: Firstly the Smeg customer service is fantastic. It's the second time I've engaged with them and have always been prompt and willing to resolve any issue.
In regards to all the issues mentio... Read more
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mm77771Sydney
Will reserve judgement - not happy with a number of things
Had this unit installed this week. But can't say I'm over the moon. Dishes don't dry adequately (cutlery at top very wettest and middle draw any plastic particularly wet like they haven't been on a cycle that dries! The door is also very tight to open and noisy to close and does not lie completely horizontal when opened fully. Is enough to clear the bottom drawer, but just doesn't feel right, as it springs up very slightly. Has any else experienced these issues, or could it be related to installation? Have only used it a couple of times on auto setting. All lamps on showing dry is included in the washes...?
1 comment
Steve C.Smeg
Dear MM77771, I am the National l Service Manager for Smeg and I would like to assist with this problem, could you please email me direct at [email protected] with your address and contact deta... Read more
ils and also what are all of the issues. Once I have this information I will be in a position to ascertain what to do to fix these problems. Regards, Steve CullenSimilar opinion? Write a review on ieatwords.com.au!
JacquelineBrisbane
- 6 reviews
- 1 like
Works well.
It’s a good dishwasher with useful settings. The size allows a lot to fit in quite easily, the cutlery holder sits in the dishwasher well. The dishwasher does a really good job of cleaning and drying the dishes. It’s pretty quiet while washing. I always use the “eco” wash option for dishes and it does a really good job.
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Manual drying stillAdelaide SA
Dissappointed in the European Appliance
I have used & owned several cheaper brands that worked better overall. $1400 worth of dissappointment! Plastics, top of cups and glasses and even cuttlery still wet 15 mins after the end of a 2.31min cycle that is supposed to dry. Have videos and pics to show how wet. Plates and cups dont fit very well - average size. This would be acceptable overall if I didn't have to dry most things by hand after a cycle.... paid top dollar and feel very dissappointed after saving a long time for a supposed top model! :(
1 comment
Steve C.Smeg
Hi Manual drying.. My name is Steve Cullen and I am the National Service and Spare Parts Manager for Smeg Australia. Can you please email me direct; [email protected] and include your full name... Read more
, address and contact number and we will be in direct contact with you. Regards Steve.Similar opinion? Write a review on ieatwords.com.au!
Not happyD'Aguilar
- 2 reviews
- 2 likes
Don't buy a Smeg
Cleans dishes well enough but does not dry at all due to all the plastic components.
Had to take the utensils tray out as it is not deep enough. The door doesn't close properly if top draw does not line up exactly with the top spray head connection. I bought a Smeg because I thought it had a good name, the only thing good about a a Smeg is the name. I've had a lot of dishwashers in my life and this is the worst. People save your money and buy anything but a Smeg, I just hope it dies quickly and I can buy something else.
2 comments
Rodney M.Smeg
Dear Not happy,
Sorry to hear about the problems you're experiencing with your dishwasher. Could you please email our National Service Manager, [email protected] with your telephone contact det... Read more
Thank you Smeg team, I may not have been happy with my purchase but I must say I'm extremely happy with Smeg's follow up regarding this review. Excellent and professional team to deal with...well done and thank you.
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SimonCanberra
- 2 reviews
- 2 likes
Great purchase
THE SMEG is beautiful and a great machine. Very quiet and dishes are always very clean. No problems. Adjustable racks and we always use it on auto.seems to be the best setting. The shorter setting does leave some things wet, like Tupperware plastic etc. But this is normal. Happy i paid more for the italian job
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Dirty dishesPerth
- 2 reviews
Nothing fits or gets clean
Unfortunately plates don’t fit, nor do chopping boards, cups don’t balance or fit on top level, tall glasses don’t fit at all, the cutlery tray literally falls out of the machine if you use it and if you do use it barely any cutlery fits and allows you to slide the tray closed.
It also doesn’t clean well and bakes on food that was previously only something that needed wiping. Also comes with crap instructions on how to operate or understand the controls.. never again
1 comment
Rodney M.Smeg
Dear Dirty dishes,
Thank you for your feedback. We are sorry that you experiencing these issues with your dishwasher. Please contact our Perth showroom on 08 9389 8000 to organise to speak to one of o... Read more
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Fred TBeenleigh
- 3 reviews
- Verified purchase
Excellent dishwasher
After our old dishwasher an Asko died we looked for a replacement.Two dishwashers would fit into the space provided an Asko and a SMEG, Decided on the SMEG and I am super pleased we did. It washes dishes superbly clean (much better than the ASKO ) while being quiet in use. The controls are easy to use and in ECO mode uses very little water. Strongly recommend this product to you Fred T
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M.CMelbourne
- 13 reviews
- 8 likes
- Verified purchase
Hard working and quiet
Has a number of cleaning settings including heat control which cleans dishes very well. Especially like the economy option which reduces cleaning time. Nice stylish design which looks nice in your kitchen. Would recommend arranging for installment.
I have to add though that larger dinner plates don’t fit easily into the machine so you would need to compensate for this. Overall I would recommend.
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rick
- 2 reviews
- 1 like
not a miele
We had a Miele where everything worked perfectly until it broke down :( We decided to go for SMEG but we now found out that it do not hold out plates (normal size) and glasses easily. the adjustments are just not right. Also to top drawer is very rough to operate but most of all the door is very stiff to operate.
1 comment
Steve C.Smeg
Dear Rick, I am the National l Service Manager for Smeg and I would like to assist with this problem, could you please email me direct at [email protected] with your address and contact details... Read more
and also what are all of the issues. Once I have this information I will be in a position to ascertain what to do to fix these problems. Regards, Steve CullenSimilar opinion? Write a review on ieatwords.com.au!
nofaberAdelaide
- 9 reviews
Happy
3 months and everything is very good.
A quiet, efficient machine.
Nice looking washer, easy to clean with no sticking out bits.
Buttons require firmer pressure for a little longer than I have encountered before. I actually like that.
Decided to go Smeg as all appliances in a rental we owned (14) years were totally trouble free.
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MsbCairns
- 3 reviews
- 1 like
Did not work properly
Had this machine less than two months, Eco Cycle did not work properly from day one, then it stopped working all together, Waiting for a new door now for several weeks. Not impressed, the whole machine should have been replaced o r money refunded! . Smeg and good guys need to really pick up there game
1 comment
Steve C.Smeg
Dear Msb, I am the National l Service Manager for Smeg and I would like to assist with this problem, could you please email me direct at [email protected] with your address and telephone contac... Read more
t details. Once I have this information I will be in a position to ascertain what to do to fix these problems. Regards, Steve CullenSimilar opinion? Write a review on ieatwords.com.au!
GerrySouth East Queensland, QLD
- 6 reviews
Perfect
Smeg wgatccan I say . Beautiful looking stainless steel easy to clean washes everything to perfection I really like the cutlery drawer it’s great and easy to use and cleans must better that other dishwashers. The smeg dishwasher is so quiet I have to put my ear against the door to check it’s on
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Lois
- 4 reviews
- 1 like
Life saver
I have only had this dishwasher a few weeks, but it is awesome. It is super quiet, the loudest part of the cycle is the water filling. It cleans superbly using regular tablets; no need for the fancy more expensive ones. Dishes come out clean and sparkling. At first, I found it a little difficult to load, so I removed some of the gadgets in the drawers and it is a lot easier now. It comes with a cutlery drawer and a basket. We use the dishwasher drawer because it allows more space on the bottom shelf and my cutlery drawer is right next to the dishwasher for ease of transfer.
1 comment
Steve C.Smeg
Hi Lois, Thanks for your feedback we love reading about our customers enjoying their new products.Any issues please call us on 02 86674833.Enjoy !
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Janell
- 5 reviews
- 3 likes
Still Undecided
Purchased as part of a kitchen package. It doesn't dry the dishes unless you put it on eco. Cutlery rack is a waste of space so have removed it. Push buttons are hard to operate or press, not sure if this is a fault. It's too small (low) for my opening, my previous Bosch dishwasher fitted perfectly. Pellet of soap sometimes does not dissolve. I like the LED lighting. Smeg products are nowhere near as good as they used to be,. $1740 overrated product from Harvey Norman
1 comment
Steve C.Smeg
Dear Janell, I am the National l Service Manager for Smeg and I would like to assist with this problem, could you please email me direct at [email protected] with your address and contact detai... Read more
ls and also what are all of the issues. Once I have this information I will be in a position to ascertain what to do to fix these problems. Regards, Steve CullenSimilar opinion? Write a review on ieatwords.com.au!
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Questions & Answers
netmedicasked
My 4 month old machine of above model number has stopped working. Following it's last cycle, it shows --- on the display but won't take any input from the program buttons, just stays at ---
Then it switches itself off automatically after a few minutes, so I guess the timer circuit is still working, but just not taking any inputs from the cycle buttons.
Is there some way I can reset the processor?
Thanks
Dr Chris Kear.
1 answer
Rodney M.Smeg
Dear Dr Chris,
Could you please call our technical support desk on 02 8667 4833 and they will be able to assist you with your enquiry.
Regards
Smeg
Silasked
Hi our dishwasher isnt coming off end to start a new program. The start/pause button is beeping when pressed but not coming off end
1 answer
Lesley R.Smeg
Hi Sil - Thanks for your review, in order for us to assist you further can you kindly email us directly with your full name address and contact telephone number so we can discuss this matter with you. Our email address is [email protected] and please mark to the attention of Lesley. Regards Smeg Australia
AJBasked
Just installed a DWA16314X model and have tried multiple loads and programs yet non of them are drying the dishes they are still extremely wet. This is very disappointing as the 2 Normal ECO, 3 ECO, 4 Intensive & 5 Ultra Clean have the dry cycle.
1 answer
Rodney M.Smeg
Dear AJB. Thank you for your enquiry. Are you using rinse aid? Rinse aid is necessary to help dry the dishes.
Hope this helps
Regards Smeg
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Rodney M.Smeg
Hi Grabovica. Firstly thanks for your review - have you contacted us to discuss this matter? If not, our email address is [email protected] please include in the email- your full name address and co... Read more
ntact telephone number. Please mark the email to the attention of Lesley. She will then contact you directly to discuss this further- kind regards Smeg Australia