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Reviews

3.8

19 reviews
5
(9)
4
(5)
3
(1)
2
(0)
1
(4)
  • Build Quality
    3.9 (7)
  • Value for Money
    2.8 (8)
  • Ease of Use
    3.0 (8)
  • Cleaning & Maintenance
    3.3 (7)
  • Noise Level
    3.7 (3)
  • Product is used
    • Daily (8)
  • Consistency
    3.7 (3)
  • Milk Frothing
    2.4 (5)
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Anna Leontieva

Anna LeontievaSydney, NSW

  • 2 reviews

Looks so good and I can’t stop thinking of it

published

I have just one question. How long will it last if I made around 3 cups a day. Does it have to be replaced yearly or is it going to work perfect for a few years?



Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Product is used Daily
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1 comment
Smeg
Lesley R.Smeg
Ken Farmer

Ken FarmerPerth, WA

Bad decision I made. Do nor buy this.

published

Confusing to operate. Buttons flashing. Difficult to make multiple serves. Steam wand is too short. Too much froth. Had a Breville and Sunbeam over the years and both of them were much better. Platform for the cups is too small, even espresso cups barely fit. The only thing going for it is it looks nice. A good decoration with poor performance.

Purchased in March 2021 at Harvey Norman Retail Stores - Appliances for $460.00.



Ease of Use
Value for Money
Milk Frothing
Product is used Daily
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1 comment
Smeg
Rodney M.Smeg

Don't buy one. It will last forever because I prefer to have instant than deal with the temperamental design.

published

Have to turn it of and on between functions. Takes up to 20 min to make 1 coffee. Doesn't blow through the coffee unless it's really lose, the wand is to short. Can't seem to warm it up prior, so often pumps hot water everywhere. Completely ignors push button requests. All buttons dumbly fash so you don't even know if pushing the button has worked. Seriously I've had 3 $100 sspecials all heaps better and all got heaps of use.

Purchased in February 2021 at Harvey Norman Retail Stores - Electronics for $500.00.



Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Milk Frothing
Product is used Daily
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1 comment
Smeg
Rodney M.Smeg
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Melissa

MelissaMelbourne

  • 10 reviews
  • 2 likes

Love my machine!

published

Love my Smeg coffee machine. It is needing to be descaled more often as it gets older, but we have had it for over 3 years now. So simply to use and looks great on the bench. Highly recommend.

Purchased in March 2021.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Milk Frothing
Product is used Daily
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1 comment
Smeg
Rodney M.Smeg

Hi Melissa,
Thanks for your review. We're glad you're enjoying your coffee machine.
Regards
Smeg

Katrina

KatrinaMurrumbidgee Region, NSW

Dont waste your money

published

Disappointing Smeg, this machine is made of plastic, it is annoying to clean with small groves everywhere. You can not use the frother without going through whole process of making a coffee which is annoying if making hot chocolates at same time as a coffee. You have to switch machine off and start again each coffee. The frother is short and makes it awkward to hold jug. There are superior products out there for similar price. This machine actually takes away any enjoyment from my morning coffee

Purchased in August 2021 at Peter's of Kensington.

Build Quality
Ease of Use
Cleaning & Maintenance
Value for Money
Consistency
Milk Frothing
Product is used Daily
GrinderBodum Bistro Electric Coffee Grinder
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1 comment
Smeg
Rodney M.Smeg

Dear Katrina,
Thank you for your review. Have you contacted us to discuss these problems? Could you please contact our customer service team on 02 8667 4888 and they will be more than happy to assist you
Regards
Smeg

Smeg fan

Smeg fanCentral Queensland, QLD

Can't live without it!!

published

I have now purchased the 1950's style blender, mixmaster, 4 slice toaster, kettle and of course the coffee machine. We purchase merlo coffee online but for some reason it no longer pumps the coffee through. I have even tried soaking the filters in straight descaling solution and also tried vinegar. I've have only had it about 12 months and it's driving me insane as we no longer drink instant coffee.. I'd like to think they last longer than a year!!

Purchased at David Jones Online Store.

Build Quality
Ease of Use
Cleaning & Maintenance
Value for Money
Consistency
Milk Frothing
Product is used Daily
See all answers
2 comments
Smeg
Rodney M.Smeg

Hi Smeg fan,
Thank you for your feedback. We recommend trying a slightly coarser grind and see if you have success. If you are still experiencing issues, please email us at [email protected] and mark it to the attention of Lesley.
Regards
Smeg

Smeg fan
Smeg fan

Omg thankyou Smeg!! My coffee machine works with the larger coffee grind.. Now saving for the fridge.. 5 stars all round from one very happy customer

Milk frother appears not to work

published

It appears that we may have to return our machine. Every time we try to froth milk, steam comes out but then hot water spurts our intermittently, this means we end up with horrible watery coffee every time. No pattern to this it just has a mind of its own.

Purchased in April 2021 at David Jones Retail Stores.

Build Quality
Ease of Use
Cleaning & Maintenance
Value for Money
Product is used Daily
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1 comment
Smeg
Lesley R.Smeg

Thank you for your review. Can you kindly email us direct with your full name, address and a contact number? We will then contact you to discuss this matter. Our email address is [email protected] Kind Regards, Smeg Australia

Joey B

Joey BPerth

  • 11 reviews

Good machine - poor SMEG service

published

I’m a big fan of the machine, I think it makes excellent coffee time and time again. I have a decent non-SMEG grinder though so that probably helps. I agree with some of the comments about the milk steamer but I don’t think that’s a huge issue.

I am totally unimpressed with the SMEG promotions system though. I purchased my machine with the promise of a free milk jug and knock box. It’s now been 2 months and it hasn’t been delivered. In this day and age I don’t think that’s acceptable.

Date PurchasedNov 2018
1 comment
Smeg
Lesley R.Smeg
Holly

Holly

  • 5 reviews
  • 11 likes

Great coffee with limitations

published
Date PurchasedJun 2018
Manual / Semi-Automatic Coffee Machines

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Surprised!

published

After researching coffe machines, I decided on a Smeg. I have never previously had a coffee machine, and needed one that was uncomplicated/easy clean. Being a novice it took a little while to familiarise myself with the process of making coffee. I am not disappointed with the coffee. It is wonderful! The temp, quality etc. I love it! The only thing I found a bit difficult was the instruction manual (being a novice) it took me a while to figure it out. I also need to purchase descaler and so far have been unsuccessful. ? LOVE this machine!

Date PurchasedOct 2018
1 comment
Smeg
Rodney M.Smeg

Hi Dee,
Thank you for your feedback. We're glad you're enjoying your Smeg coffee machine. You should be able to get the descaler from the supermarket or Bunnings. We recommend one by Hillmark.
Regards
Smeg

Sam

SamSouth East Queensland, QLD

  • 7 reviews
  • 6 likes

Daily essential!

published

Absolutely love this machine. We’ve had it for a fortnight and have used it daily. It’s exactly the same every day, very easy to use and clean and I’ve never had a machine extract so thoroughly the grounds are practically dry afterwards. I haven’t tried using the pods that can be used with it but I’m sure they’re fabulous too

Date PurchasedSep 2018
3 comments
Smeg
Steve C.Smeg
Sam
Sam

Do you have any brands you can recommend for the pods? I’ve never used pods and am worried about getting something incompatible. Would be good to have something for particularly rushed mornings rather than grinding beans (I like to grind fresh)

Smeg
Steve C.Smeg

The brand ILLY ESE ( easy serve espresso ) pods are great :-) SMEG AUSTRALIA

Hannah

Hannah

  • 4 reviews

Use it everyday

published

Love love love love this coffee machine!
Wasn’t sure at first how it would work as it was much cheaper than any coffee machine I’d had before but it keeps up!
We use it everyday and it gives us perfect coffee every single time
We defiantly couldn’t live without it!

Date PurchasedJun 2018
1 comment
Smeg
Steve C.Smeg

Hi Hannah. Thanks for your review. It is great to read when our Customers are enjoying their products. SMEG AUSTRALIA

LePetitPhantome

LePetitPhantomeAU

  • 5 reviews
  • 2 likes

Does the same job as a machine twice as large

published

Brilliant machine. Compact, stylish, never burns the coffee. Had a few issues tweaking it at first, so i emailed support and they couldn’t have been more helpful. Once I worked out where I was going wrong (operator error), it hasn’t skipped a beat. Have had it for 6 months, it does anywhere from 2-6 coffees per day and it is going strong. The small water reservoir is the only drawback, but now I use hot tap water to warm my cup, then tip it into the back before I make the coffee and that extends the time between fills.
I have the sunbeam grind fresh, and we prefer the #10 grind for use in this machine. I have had better success and nicer coffee if I don’t tamp it too hard.

Date PurchasedMar 2018
Max Beeeem

Max BeeeemCanberra 2600, ACT

  • 11 reviews

4 month review

published

Purchased in December 2021 at David Jones Retail Stores.

Build Quality
Ease of Use
Cleaning & Maintenance
Value for Money
Consistency
Product is used Daily
See all answers
Anthony S

Anthony S

  • 4 reviews

Great coffee machine

published

Purchased the Smeg machine after repeated issues with boilers failing on Sunbeam product, super happy after one year, no problems makes a great coffee with excellent crema for the short black drinkers, did take a little getting used to milk frother as arm is quite short, so we went to a smaller jug, looks great, works great and no break downs 1 year of solid use

Date PurchasedJul 2017
Manual / Semi-Automatic Coffee Machines

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Ben M

Ben MVictoria

  • 6 reviews
  • 2 likes

Good looking machine

published

Surprised that it was mostly made of plastic, it makes a great coffee though. Coming from using pod machines this is a little harder to get used to. Cleaning up is a pain, as is the very short milk frothing piece off to the side. For the price it’s a decent machine

Date PurchasedMar 2018
Stellar

Stellar

  • 5 reviews

Excellent coffee but has a few quirks

published

Makes rich, delicious coffee and it looks beautiful on my worktop. However the descaling light flashes permanently, no matter how much I flush it through. Also the front base that holds cups is a little strange, as it is loose and often comes away unexpectedly - I just leave this part off as it’s not really necessary.

Date PurchasedSep 2017
Tim

TimMelbourne

  • 15 reviews
  • 14 likes

Loving it

published

Used to spend $4 a day on coffee and not anymore. This machine is great, it makes great espresso brew. I can use any coffee blend from local roasters, what a nice way to wake up to. The only thing that isn't too great is the portafilter is way too big, doesn't quite fit my coffee grinder.

Date PurchasedDec 2017
Atari84

Atari84Sydney

  • 8 reviews
  • 3 likes

Great machine at a good price

published
Date PurchasedJun 2017
See all Smeg ECF01 reviews

Questions & Answers

Hwr202

Hwr202asked

ECF01CRAU (Cream)

The water runs through my machine fine and I’ve descaled it and cleaned the filter. However, when I press the double cup button the water stops flowing sooner than it should, putting out only half the amount expected. This is a sudden and new fault. The single cup button appears to put out the correct amount. Smeg’s response was that the machine is irreparable and should be just thrown away but this seems too extreme for a machine which mostly works fine. Please advise?

1 answer
Smeg
Rodney M.Smeg

Hi Hwr202,
There isn't a fault with your machine. You will need to reprogram the amount of water for the 2 cup button. To do this, place the cup/cups under the spout. Press and hold down the 2 cup button and only release it once you have the correct amount of water in the cups. The new amount of water is now memorised.
Regards
Smeg

Victor McGowan

Victor McGowanasked

ECF01CRAU (Cream)

Hi,

The machine works fine when I make a coffee and then press the steamer button to froth the milk. However after I use the steamer for the milk, I am unable to make another coffee as the two espressos frantically blink. I can only make another coffee unless I turn the machine off and on again.

Is this a fault in the machine as I have only had it 4 weeks?

Victor

1 answer
Natalie Ofner
Natalie Ofner

Hi Victor - refer to page 7 of the manual under cleaning and care - how to cool down the boiler - this should answer your query.

Nicola1983

Nicola1983asked

ECF01CRAU (Cream)

Hi there
My Smeg coffee machine is around 2 years old
The steam button regularly turns orange & I descale accordingly. However this time the steam button is flashing orange? I can’t seem to get past it, for example pressing the steam button for 10 seconds is not activating descaling as it normally does. The steam wand won’t work at all while it’s flashing, however the espresso does still pour.
Thanks in advance Nicola

1 answer
Smeg
Rodney M.Smeg

Hi Nicola1983,
Thank you for your enquiry. Could you please email [email protected] with your name, address and contact number along with a photo of the data plate on the base of the machine. Please mark the email to the attention of Lesley. Once she has this information, she will be in direct contact with you.
Regards
Smeg

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