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Smeg Retro Style FAB32RRDNA1 (Red)
KaraSydney
- 3 reviews
- Retro Style FAB32RRDNA1 (Red)
- Verified purchase
Planned Obsolescence??
Purchased this fridge, which looks great, in December 2015 when my husband and I were moving into our new home. It was expensive however I thought you get what you pay for, it goes with the retro look of the kitchen and it should last us a long time. Little did I know that I would only get use for it for three years before it became just an object that looked good and little else. Last year it began to make cracking noises, then the beeping started, which was persistent and annoying. I had adjusted the temperature as recommended in the manual i...Read more
n case it was because of the season we were in. That did not work. Then finally the freezer just stopped working, the control panel would flash and the beeping resumed. I had to throw out perfectly good food because they got spoilt. I emailed Smeg on the 15th of December 2018. They emailed back on the 17th of December 2018 asking for more information. My husband did just that and was put through to a Smeg Authorised Repairer who sent out a guy whom we had to pay $22.00 per ten minutes! As well as $99.00 just for the call out fee. Plus a surcharge for the guy to come out to our place in the mountains. Extortion! He proceeded to make inquiries for parts, which came up to a total of $1,950.00 for repairs and parts. I knew that parts would be expensive but $1,000.00 for a control board and $500.00 for the fan is steep and rich considering the price paid for the actual product, which was $3,456.00 from Appliances Online. I am disappointed because I would expect, as many of us would, that Smeg a premium brand would have products that would last for longer than three years. Also, that there would be a longer warranty period for such items. The price to fix it is almost in the vicinity of buying a new fridge if it were to be another Smeg fridge and I would be pretty hesitant to buy another no matter how good they look. It is interesting that the product expired three years after the purchase. Even the extra two years extended warranty for parts does not work because the parts that need to be replaced are not covered.
3 comments
So I emailed Steve on the 22nd of January as per his instruction on the 21st of January and guess what? No response back, I’m guessing this was automated, much like the planned obsolescence of the fridge...
Lesley R.Smeg
Dear Kara. I wish to advise that I have not received your email at all, can you please resend it and I will be in direct contact with you to discuss this matter. Regards Steve Cullen.
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Questions & Answers
Sorry, there are no questions about Smeg Retro Style FAB32RRDNA1 (Red) but you can read 2 questions about Smeg Retro Style FAB32 (326L, Bottom Mount).
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Steve C.Smeg
Dear Kara, I am the National l Service Manager for Smeg and I would like to assist with this problem, could you please email me direct at [email protected] with your address and contact details... Read more
. Once I have this information I will speak to the service people and should be in a position to fix these problems. Regards, Steve Cullen