Maddy
- 2 reviews
I am so upset with my purchase of the Smeg upright cooker
I am so upset with my purchase of the Smeg upright cooker. This is the second cooker I’ve had delivered as the first one was faulty. The oven cooks unevenly. The gas hobs switch of continuously whilst cooking and I come back to check my meals and realise it’s turned off. The oven is impossible to clean. I’m so irritated and I really don’t want to have to try and communicate with the Smeg contractor here in Melbourne as their customer service was terrible. Very difficult to clean. I guess I have to just wear it but Smeg has really let us down.
Purchased in April 2021 at Harvey Norman for $1,399.00.
1 comment
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ChristieGreater Melbourne (Outer), VIC
- 2 reviews
Dodgy Smeg Freestanding Oven FS61XNG8
We have recently purchased a smeg freestanding oven and have had it for less than a month. From the very first day we turned it on it has made a very noisy vibrational sound, I contacted smeg straight away, they advised to continue using for a couple of weeks to see if it settles after transportation. Late last week a new rattling sound emerged aswell. There has been nothing but problems. To make matters worse it seems there is too much moisture in the oven and that the thermoseal is not doing its job, when on vapour clean starts leaking water into the cavity draw below. I suspect the oven is not distributing the heat evenly as food is not cooking consistently. This is ridiculous. I am not happy at all.
1 comment
Steve C.Smeg
Hi Christie. Thank you for your review. My name is Steve Cullen and I am the National Service and Spare Parts Manager for Smeg Australia. I would like to assist you with your concerns and in order to ... Read more
do so, I will need some information from you. Can you please email me direct : [email protected] - I will need your full name, address as well as a convenient contact telephone number. I will then be in direct contact with you to organise an inspection and repair. Regards Steve Cullen.Similar opinion? Write a review on ieatwords.com.au!
SpillmillQueensland
- 11 reviews
- FS61XNG8
- Verified purchase
Good compact dual fuel oven
- Triple-glazed oven door is amazingly cool, great for little hands
- Great safety features on the gas - push to turn knobs, flame failure (while very rare) seems to cut the gas.
- Oven cooking is fairly even (front to back), but not perfect unfortunately
- there is an occasional rattle in the fan but it's not a huge issue
- For the price it seems to be decent quality and quite stylish too!
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Find out how Smeg FS61X / FS61XNG8 compares to other Freestanding Ovens
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JDougBallarat
- 4 reviews
Mediocre aat best
The gas cook top is great, however the oven is very uneven, and the temperature is all over the place. Cooking times are inconsistent.
Tolerable for most situations, but totally sucks for baking cakes pavlovas, soufflés etc.
The fan has rattled since new.
The bottom tray door hinge was broken.
The clock started playing up/losing sections after about a year and now is useless.
After 4 years the oven element failed.
2 comments
Steve C.Smeg
Dear JDoug, I am the National l Service Manager for Smeg and I would like to assist with this problem, could you please email me direct at [email protected] with your address and contact detail... Read more
s and also what are all of the issues. Once I have this information I will be in a position to ascertain what to do to fix these problems. Regards, Steve CullenSmeg's customer service has been outstanding.
They replaced the thermostat and the clock.
It now works wonderfully.
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Fred TBeenleigh
- 3 reviews
- FS61XNG8
- Verified purchase
Excellent Stove
When the oven of our BLanco stove died we decided to go for a new cooker .3 stoves would fit into the space provided with the right power connection for the installed cabling.WE decided on the Smeg for its looks and after having recently bought an excellent Smeg dishwasher. We were a little apprehensive about the new style control knobs but these have been very easy to use and give excellent control of the element heats.The oven is very good heating up reasonably quickly and the timer function of the clock is easy to set and works well. The sou...Read more
nd of the alarm while being fairly quiet is easy to hear.The oven temperature controls this very well and the cooking time is normally in the lowest stated period on frozen products. Have not used the auto timing on the oven so cannot comment on this but if it is as good as the rest of the functions it will be very good. Strongly recommend this productSimilar opinion? Write a review on ieatwords.com.au!
MK44Northern NSW
- 10 reviews
- 6 likes
- FS61XNG8
- Verified purchase
Great - almost perfect!
This is a terrific electric oven/gas stovetop cooker. I love the electric oven - it heats up so quickly and cooks things evenly. The stovetop is great too, although the starter clicky things have to be on for quite a while before the gas will stay lit, and in early morning hours seems loud and long. After a black out the oven will not work until two buttons are pressed on the clock, and I do not use the timer so cannot say whether it works - found the clock difficult to set and don't need another clock so I made a cover for it to black it out. The front wok burner gas hob tends to make a stain/burn mark around the steel that can be annoying, maybe I need to use the stand more? But altogether I love this cooker and am glad I bought it.
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MaurieFar North Queensland, QLD
- 6 reviews
- 8 likes
great stove rubbish timing system
brought this stove a year before we had it installed in a new home.
this is a brilliant stove the gas cook top is great and the oven good.
However the clock just rings a bell when time is up does NOT switch OFF as our old Smeg oven did. Also the time would not adjust on the clock, Smeg replaced the clock no trouble but the technician had trouble setting the time on the new one and didn't know how he did it. Later when we tried to set the time again it would not reset, After numerous phone calls, and an offer of another new clock, Smeg head of...Read more
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Questions & Answers
Janet Jasked
I have been baking cakes for over 40 years and when I finally got a new kitchen I chose the smeg FS61XNG8 free standing electric oven and gas cooktop. Love the gas cooktop but I have been trying to bake cakes for the past year and have not had any success. Have read the manual over & over also went online for tips but trial and error hasn't worked either, so terribly disappointed, so is the family!
1 answer
Steve C.Smeg
Dear Janet, I am the National l Service Manager for Smeg and I would like to assist with this problem, could you please email me direct at [email protected] with your address, telephone contact details. Once I have this information I will be in a position to ascertain what to do to fix these problems. Regards, Steve Cullen
Alexasked
Is there any difference between the FS61X and FS61XNG8? I am thinking of purchasing one. Thanks!
2 answers
75 Litre capacity oven vs. 79 Litre in the NG8 Also Dual Layer glass vs Triple Layer for starters.
Steve C.Smeg
Hi Alex. Thanks for your enquiry. If you wish to discuss this with our Sales team, can you kindly give us a call on 02 8667 4888 or email us direct: [email protected] and we will go through the features of both of these ovens with you. Kind Regards, Smeg Australia.
Alan Lasked
does this unit require 20Amp or is 10Amp ok?
1 answer
Lesley R.Smeg
Hi Alan. It is actually recomended to be 15amps. If you have any further queries, please do not heistate to contact us to discuss further. Our email is [email protected] - Thank you - Lesley from Smeg Australia.
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Rodney M.Smeg
Dear Maddy,
e has this information, he can ascertain how to best rectify the problem. Regards SmegCould you please email our National Service Manager, [email protected] with your telephone contact details, address and the problems you are experiencing with your appliance. Once h... Read more