My black Smeg kettle cannot keep on before the water be boiled. The light on about 1 minute and back into the off. Is something wrong? what can we do??

I was really sold on the classy style of the kettle and the classic black, I just knew it would be a great purchase. it functions very well and is well made which is especially handy for me considering I'm a bit clumsy at times and very prone to knocking over stuff.

I bought a Smeg kettle from Myer Melbourne about 11 months ago. The lid was not easily opening.
I contacted Smeg and to my surprise I just had the best customer service.. it was unexpected and unbelievable as this company really trusts customers. The company sent me a new kettle without even checking the old kettle!!!!. We are talking about $200!!! The new kettle was sent urgently also.
I would really recommend Smeg to anyone.
The staff was very professional on the phone.
Thanks Smeg

Love it! $160 worth of gorgeousness! Had always bought Russell Hobbs in the past but the last one corroded in a short amount of time. Quiet, and lots oh so nice.

I chose this kettle for its classic, handsome and everlasting style. Eye catching, Quick to boil, easy to fill. Superior in quality. Nothing more attractively simple yet fit for kings.

Love the retro shape and matches well with the retro toaster also Smeg, find it a little heavier than our previous one also the silicone pads seem to dislodge easily,we are on our second one after 6 months losing pads and slow boil cut off reaction no problem exchanging atHarvey Norman.