Second Faulty Mixer
I received my first Smeg mixer as a 30th gift Feb 2020. Not quite 12 months later the motor started screeching every time I turned it on. Amongst this, the numbers rubbed off and the attachments didn't reach the ingredients in the bottom of the bowl.
I contacted Smeg, who replaced the whole machine and also gave me the new silicone beater attachment. When I unpacked the mixer, I was so disappointed to find paint missing on the very top of the mixer and after one week of using the new silicone attachment, the silicone split. The bowl join at t...
Electrical Fault - Trips Power
I've bought this stand mixer and had used it 2 times. Has had less that 1hr use. Now the unit sparks when you turn it on and trips the whole house power. Basically money down the drain. Very disappointed as I did my research before buying this unit thinking the SMEG brand was a reliable brand.
I never usually write any reviews for products but unfortunately I feel that I have lost out on this one and I doubt that SMEG will replace the unit.
Purchased in January 2020.
I make breads regularly so kneading dough is definitely the most used function of this machine in my case. I would like to love it so much- as I really like how it looks, but it doesn't perform well. I need to stop the machine many times because the dough keep spinning around the hook. The machine head also moves a lot during kneading, making it annoying. Sadly, it's a beautiful piece but not really usable compared to the Kenwood Major I owned for more than 7 years ( and it still works well btw, I just bought Smeg for the design)
Purchased in December 2020.
Only used a few times but so far I’m disappointed and wondering whether I should have kept my old mixmaster.
I made sticky date pudding and I had to stop the beating a number of times to scrape sides of bowl and also the bottom of the bowl where the mix wasn’t picked up.
I wanted it to be great as I have other smeg appliances that are good and I love the look of it.
I’ve purchased all the other accessories as well so I’m kind of sorry I did as I think I need to buy another brand and don’t know what to do about it.
Beautiful to look at. Awful to use.
I purchased my Smeg stand mixer after a spending days researching which mixer would best meet my needs. I regularly make bread for my family so my main objective was to purchase a machine that could handle the labour of kneading dough. After reading many positive reviews about the Smeg Stand Mixer, I was sold. After arrival, I quickly made my first batch of dough.. and boy was I disappointed. Firstly, the dough hook is set too high up in the bowl to correctly mix and combine the ingredients. This is unchangeable, unlike the Kitchenaid. Secondly..., the unit wobbles around while mixing the dough. This is typical of lever-type stand mixers but it was still unsettling given it was only my first use. Thirdly, once the dough came together, it continued to whirl around the dough hook. Unlike a spiral dough hook, the C shape hook on the Smeg is useless at kneading the dough. Instead, the dough just sticks to the hook and crawls up the dough hook. I added lots of oil to the dough at one point, increased the speed, but still, the dough eventually ended back up on the hook. I tried three separate bread recipes, including the recipe included in the Smeg box. All had to be removed from the mixer and kneaded by hand. It is also worth mentioning I tried to make a cheesecake with the whisk attachment. Again, the bowl is set too low and didn't mix the ingredients sufficiently. I ended up taking off the bowl from its base and holing it up closer to whisk to mix it. This is not suffiencent long term. Funnily enough, in the Smeg dough demo on youtube, they completely skip showing the viewers the dough hook in action. I feel they knew about this problem the moment it rolled off the production line! It's such a shame because I love my smeg freestanding oven. Sadly, this mixer is heading back to the store. I will be replacing with a much more powerful, but less beautiful, Kenwood Chef Mixer.
Great Machine with small disappointment
Machine works good and has great motor speed, can keep up with high usage. My main disappointment is it has trouble creaming/ whisking little amounts as the attachments don’t go close enough to the bowl. Also the numbers on the top of the machine have come off so I don’t know what speed my machine is sitting at.
Considering the price you pay, you are best purchasing a kitchenaid where these problems are not occurring.
Very disappointed in smeg
I purchased my smeg a few weeks ago after the amazing reviews online. When I received it it all seemed fine however, when I was putting it together I noticed a 3-4cm between the bowl and the balloon whisk attachment. I emailed smeg immediately to see if that was normal and to whether my batter will mix evenly. I have not received a response from two weeks ago!
Unfortunately I could not wait for a response so I have decided to use it for my sons birthday this weekend as as expected it did NOT pick up the dry ingredients on the bottom of the bowl! And for some reason my whisk has a crack? Is that normal? I would have liked to revive an email response back from smeg before posing online. I’m very disappointed in my smeg experience.
Purchased in May 2020 for $399.00.
Went to a baking class in Melbourne recently and this mixer was recommended by one of Sydney’s most prominent bakers (Nadine Ingram). She recommended it even above Kitchenaid. She wasn’t wrong, it’s amazing. It’s quiet, powerful and the shape of the bowl seems to mix the ingredients better than others. I’m a keen baker and I highly recommend this mixer.
Amazing kitchen helper
This mixer looks great in the kitchen and delivers on all the functions.
The motor is quiet and strong and makes easy work of kneading dough and mixing ingredients. The capacity of the bowl is fine.
We got it with the pasta additions which are great and easy to use. It has become an indispensable kitchen addition.
This is my favourite addition to my Kitchen
This machine works a dream. I am someone who bakes all the time, it's my favourite pass time and this mixer has made the world of difference. It is easy to control and the attachments are sturdy but simple to remove and change. I bake all types of things, from bread to muffins to pizza base even just for whipping cream this thing handles it with ease ALWAYS. One thing worth mentioning is that because the head of the mixer is so large it is hard to add things in while mixing it altogether, it's really not a big deal I just have a specific jug I ...use to add extra flour, or milk etc. The stainless steel is easy to clean and it really is a statement living in my kitchen!! If you are looking at buying one I would suggest holding out until a sale pops up somewhere, I got mine for $500 instead of $700.
This machine is amazing.
I got the mixer a few months back. Great machine. The attachments are a bit expensive but its worth it. Absolutely amazing. Everything seens so easy when you make them with this mixer. My favourite is the mince and pasta attachment. Really easy to use and make food taste and look lime a 5 star restaurant
Smeg Red Stand Mixer - Thumbs up Bravo!!
I purchased this Stand Mix master last year for future use, and to match my stable of Smeg Red appliances in the Kitchen.
I used only twice in Sydney actually in her first year, having recently retired to FNQ and being closer to Grandchildren I bake and experiment and use her (Rosemary is her name) virtually Daily.
I Loovvee her, she is sturdy, true, functional, and so easy to use without interpreting a manual, I guess I can just take her for granted, which is brilliant and what I expect from an investment, I do a lot of Gluten free mixing and Breads and she stands up to the rigors.
Would recommend to lovers of Cooking and Style.
A Happy Smeg Customer.
Questions & Answers
May I know what model was the replacement, Ms. Livvi?
Hi Ms Livvi,
Please contact our Sales Department on 02 8667 4855 to discuss further.
Smeg Tech Support.
Same question here! I cannot whisk eggwhites, the beater is too high, and do not touch the eggwhites in the bowl. Any ideas?
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