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Pim C.Greater Melbourne (Inner), VIC
Very disappointed in smeg
I purchased my smeg a few weeks ago after the amazing reviews online. When I received it it all seemed fine however, when I was putting it together I noticed a 3-4cm between the bowl and the balloon whisk attachment. I emailed smeg immediately to see if that was normal and to whether my batter will mix evenly. I have not received a response from two weeks ago!
Unfortunately I could not wait for a response so I have decided to use it for my sons birthday this weekend as as expected it did NOT pick up the dry ingredients on the bottom of the bowl! And for some reason my whisk has a crack? Is that normal? I would have liked to revive an email response back from smeg before posing online. I’m very disappointed in my smeg experience.
Purchased in May 2021 for $399.00.
3 comments
I have tried to call smeg multiple times another this and left a voice message for the last two weeks !!! Disgraceful. I will never buy smeg or recommend them again. Plus the lady that did pick up the... Read more
phone was extremely rude and just transferred me straight to a phone that never gets answered. Poor customer service.Steve C.Smeg
Dear Pim C. I am the National l Service Manager for Smeg and I would like to assist with this problem, could you please email me direct at [email protected] with your address and contact detail... Read more
s and I will arrange for a new whisk and dough mixer that should solve this problem to be sent to you without delay. Regards, Steve CullenSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
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Lesley R.Smeg
Hi PimC - you can contact us direct and we would love to have the opportunity to assist you - can you kindly email us direct at [email protected] or contact us via telephone, our number is 02 8667 4... Read more
888. please provide your full name, address and contact telephone number. Regards Smeg Australia.