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Smeg appliances
Paint chipping off the back of stovetop and on door of the front of the oven, disgusted with product as only have it with 4 years!! Looks awful. Used to love a meg products and appliance had the grey cooker for nearly 10 years before this and never had a problem. Please be warned and don’t buy the black appliance and no support or come back
Purchased in July 2021.
1 comment
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SariahVictoria
- 3 reviews
RUST after only three years Smeg blames Customers, see reviews on Facebook. Thousands of customers with same problem.
Rusting, bubbling paint now just falling off my three year old oven, apparently all smeg ovens are experiencing rust problems. I had my cheap oven before this for twenty years, no rust ever. Smeg is Rubbish do not and please read the reviews. You will not buy after reading the complaints.
Purchased in February 2021 at Harvey Norman for $8,000.00.
2 comments
Rodney M.Smeg
Hi Sariah - Thank you for your honest review, we would love to have an opportunity to fully investigate your claims and of course make things right - can you kindly email us direct with your full name... Read more
address and contact telephone number along with pictures of the rusting/bubbling paint that you have mentioned, also in this email can you please advise re the Facebook reviews so that we can also reach out to these customers as well? Our email address is [email protected] and please mark to the urgent attention of Lesley - kind regards Smeg AustraliaFollow up to rust complaint, top of entire cooker and splash back is going to be replaced at no cost so I was happy Smeg and especially Alantin got on top of it but I must admit I am worried if the r... Read more
ust will happen again I hope they come up with a solution but will keep followups coming.Similar opinion? Write a review on ieatwords.com.au!
AnnieGreater Melbourne (Metropolitan), VIC
- 5 reviews
- Verified purchase
Very easy to use
The oven is very functional, easy to use, self cleaning, cooks in no time all round rather than having to turn the pan around to cook. Fanforced makes it very easy.
Purchased in September 2021 at Harvey Norman Retail Stores - Appliances.
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The reviewer stated that an incentive was offered for this review
Find out how Smeg TRA90 compares to other Freestanding Ovens
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Jonathan DGreater Melbourne (Metropolitan), VIC
- Verified purchase
Smeg are disingenuous regarding cashback offer
I purchased this oven as part of a $5k package of Smeg appliances when we were renovating our kitchen. The Harvey Norman sales person indicated that there would be a level of cash back which we were eligible for which sealed the deal.
About 8 weeks later I looked into receiving the cash back offer and discovered there was a time limit associated with it. As it turned out I had missed the submission date by 4 business days. I made the submission along with my proof of purchase and was informed that because it was past the due date that I was n...Read more
o longer eligible. At no point during the purchase was I informed about a cut off date. I notice Smeg run these promotion multiple times a year. I tried to raise the issue via email and social media and was basically ignored. Their level of customer service here is unbelievably bad. Smeg give the impression that they're attentive and proactive on this forum but if you try to engage with them in private I think you'll find the experience is very different. Another kitchen manufacturer I bought equipment from during this period had a similar offer running (with an identical cut-off date!). They honoured their cash-back offer without any issue. The entire experience has left a very bad taste in my mouth with Smeg. I will never purchase another Smeg appliance. I am currently seeking advice about this with a view to visiting the small claims court.Purchased in March 2021 for $3,400.00.
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Alison C.Perth, WA
Fantastic oven
I purchased a smeg Victoria tra 90 black stove I love it not only does it loook impressive it cooks really well I would recommend this oven to anyone one happy customer
Purchased in November 2021 at Harvey Norman for $4,590.00.
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Elizabeta Z.Perth, WA
- Verified purchase
After paying over $4500 for this oven - Not worth it!
Problem with this oven when just coming out of box and plugging in.
Technician said - clock issue. That was fixed.
After doing burn off as required. I Started cooking normally and realised after taking meal I cooked out, metal particles on the base of oven and some kind substance coming out of fan and back panel.
Technician came out - he said burn out not done properly or it’s the grease from my cooking.
Manager rings me and said it was my cooking
So will not replace.
After cooking I found the cooking is not even. It cooks more on one side than the other. So you have to turn around.
I am so angry and will never buy a Smeg product again. I have been more happier with cheaper ovens.
Purchased in June 2021 at Harvey Norman for $4,600.00.
2 comments
Rodney M.Smeg
Dear Elizabeta,
Sorry to hear about the issues with your oven. Can you kindly email us direct with your full name, address and a contact telephone number. We will then contact you to discuss this and ... Read more
Rodney M.Smeg
Dear Elizabeta,
We would our national service manager to assist with your issue. If you could kindly email him with your details and any service invoices at, [email protected]. Once he has this... Read more
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Sharin I.Launceston, TAS
- 2 reviews
Has taken our kitchen to the next level
Fantastic oven, cooks evenly and looks amazing, we could not be happier with our choice. Easy to clean and excellent functions, the gas cooktop is well set out and the soft close door is a bonus
Purchased in July 2021.
1 comment
Chris NSmeg
Sharin, fantastic to hear good news from our customers. Enjoy your SMEG cooking experiences every day!!
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NatalieGreater Melbourne (Metropolitan), VIC
- 4 reviews
Highly Recommended!
Not only is this oven good to look at in the kitchen, but works amazingly. Great size oven that fits large trays (which are included). Very easy to use. Cleans well with a warm cloth. Oven works so well and cooks everything equally. Highly recommended! Heaps of family and friends have purchased this oven and have not one word of complaint!
Purchased in February 2021.
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Geoff GWentworthville
- 3 reviews
- 2 likes
- Verified purchase
Great Oven
Love this oven.
Cooks well.
Has double fans.
Cooks evenly for a large bake.
The gas cook top is excellent.
Ezy to clean.
A trouble free oven.
Would buy this again.
Bought at Harvey Norman as a package deal with matching Range Hood.
Purchased in December 2021 at Harvey Norman for $6,300.00.
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Find out how Smeg TRA90 compares to other Freestanding Ovens
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Chadd MartinPerth
- 2 reviews
- Verified purchase
Crap quality finish that apparently they can’t control
Works well as an oven but still ongoing after 5 months to have repairs done. Oven was damaged in the box when new. Have had the service guy here 4 times to repair it and every time he come with new parts that are also damaged under the packaging. Have rang head office in Sydney and they say they can’t control the quality of products smeg is sending. So if you want a good oven that looks like it’s been through the wars and doesn’t compliment your kitchen in anyway. And have spare time to keep letting the service guy come around, Buy a smeg or avoid if you’re not prepared for all the hassle that comes with it
1 comment
Lesley R.Smeg
Dear Chadd. I am the National l Service Manager for Smeg and I would like to assist with this problem, could you please email me direct at [email protected] with your address and your email/ te... Read more
lephone contact details and also the name of the Service Agent who has been assisting you. Once I have this information I will be in a position to ascertain what to do to fix this situation, which is unacceptable and I will contact you direct to discuss this matter. Regards, Steve CullenSimilar opinion? Write a review on ieatwords.com.au!
Mary
- 7 reviews
- 2 likes
Can’t get any better than this
Looks so good and works like a charm. I can not fault it at all. Oven works efficiently and is great . Cleaning is very easy and doesn’t take much time. I am very happy with my purchase should of done it sooner. Maybe my cooking will now improve, I have the tool
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SusanCanberra
- 15 reviews
We love our SMEG oven!
We bought this model mainly for its good looks, as it works well with our black and white, retro-styled kitchen. We are new to fan-forced cooking, but found it works like a dream — we don't need to switch baking dishes around, and we can bake bread and roast vegetables at the same time without flavours transferring. The gas burners are very clean and efficient, and are graded in size for different styles of cookware.
The only drawback, as with the other SMEG products we bought at the same time, is that the instruction manual could have been a lot clearer.
1 comment
Steve C.Smeg
Hi Susan. Thanks for your review. We love reading this. If you are located in Canberra,please remember that we do hold regular cooking demonstration classes at our Retail Stores, at these classes you... Read more
will learn about the many Smeg oven functions – what they mean and how to use them to enhance your cooking. Please contact us direct on 02 8667 4888 so that we can confirm the Canberra dates with you. Once again, Thank you for your review. SMEG SERVICESimilar opinion? Write a review on ieatwords.com.au!
LouSydney
- 8 reviews
- Verified purchase
Best value for money!
Not only does this oven look the part it also works like a dream! I can not fault it at all. Oven works superbly & fits 4 standard trays for baking. Great for parties & social events. Cooktop is easy to clean & heats up really well. Best value for money!
1 comment
Steve C.Smeg
Hi Lou ! Thank you for your review in regards to your Smeg Oven ! If you are located in Sydney, please do not forget to contact us direct to organise a cooking demonstration class with us. At these ex... Read more
clusive classes you will learn about the many Smeg oven functions – what they mean and how to use them to enhance your cooking. We encourage you to be involved in the demonstration and of course enjoy the delicious recipes for yourself on the day ! Please contact us direct on 02 8667 4888 to book your place. Once again, Thank you for your review. SMEG SERVICESimilar opinion? Write a review on ieatwords.com.au!
Jake b0bBallarat
- 4 reviews
- 1 like
Great if the power goes out
Most of the house appliances are electric these days and it was sooo hard trying to find a gas burner so pleased when found this as it also matched the dark colours in the new kitchen Reno we done. The heat is great and the nobs are all a very good size and turn very well
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RafCranbourne East
- 4 reviews
- 2 likes
Great.... Then good... And getting worse.
We bought this oven mid last year to replace the oven that was put in the house originally.
It has been great most of the time.
The oven does seem to be uneven, and it is something that is getting worse.
My wife uses this oven almost daily to bake various things, so it's a real workhorse.
However, it always seemed a little uneven. But lately we've noticed it more and more at one side is much hotter than the other.
If we put a tray that is covered the full width with cookies, one side is starting to burn while the other is raw.
We've been rotating the tray to achieve an even bake, but probably have to have it looked at if the trend continues.
3 comments
Rodney M.Smeg
Dear Raf,
Sorry to hear about the issue you are having with the oven. Could you please email our National Service Manager, [email protected] with your telephone contact details, address and the... Read more
Thanks. Will do.
Is it best to reach out to Harvey Norman (where we bought it) or to Steve direct?
Appreciate the response.
Rodney M.Smeg
Hi Raf,
Please contact Steve direct.
Regards
Smeg
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Find out how Smeg TRA90 compares to other Freestanding Ovens
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Customer service please contact me!!
I purchased a TRA90P9 Victoria Cooker from Harvey Norman, when it arrived I found the front handed was loose and had chipped baked enamel during transport and the rear flue was badly bent. Harvey Norman & SMEG were excellent had replaced the cooker within 2 days.
However, the new cooker arrived without a rotisserie and the rear flue arrangement is designed differently ‘with the flue vent holes blocked’ by a fabricated sheet of gal metal, this does not make sense and the installation instructions do not explain.
Please explain
Thank you David
4 comments
Steve C.Smeg
David,
Could you please forward you address and if possible a photo of the metal plate to [email protected] and will arrange to post out a rotisserie kit and look into the additional plate.
My address is 4 Murrua Rd North Turramurra 2074.
Thank you David
Steve C.Smeg
Thank you David can you please email us your phone number so that we can contact you to organise? [email protected] - we await your email so we can get this fixed for you asap. Thank you.
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WOW
Thank you Smeg for reviving my faith in an Oven. Stupidly purchased what I thought was going to be my dream oven. Made In UK, thought it would be the Rolls Royce, ended up being a Leyland P76.
Smeg is overwhelming superior. Superior build and finish inside and out. Looks sensational Best lamb roast in years.
Highly recommend this oven.
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NancyBaulkham hills
- 9 reviews
Incredible!
i am very happy with the way the food is cooked. It is easy to clean.it adds to the beauty of my kitchen. It cooks evenly. It was installed in our new house by the builder. I am Very happy with making the right choice. I will highly recommend it. 10/10.
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LIZSydney
- 4 reviews
GOOD
Always a big fan of SMEG brand, and I started to use this product since January, 2017. It was a very easy use and high quality product. I am not good at cooking, but with the help of smeg cooker, things are not that hard. It is easy to control
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Fadak MAdelaide
- 5 reviews
- 1 like
Kitchen changer for sure
Very quick heating time
Enjoy the light turning on as soon as you open the oven
Enjoy the 90cm size which is a life changer really
Very easy to clean as it is not steel
The only downside is I actually don’t want to cook for fear of dirtying it!
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Questions & Answers
Sabrina Dasked
with regard to vapour clean - the instruction book gives a picture of a symbol to select on the FUNCTION dial - this symbol does not appear on my oven? the vapour clean symbol on the TEMP dial is correct. Which symbol SHOULD I select from the FUNCTION dial.
Apart from this issue - amazing oven - still waiting on some feedback about the dishwasher issue though
1 answer
Rodney M.Smeg
Hi Sabrina D,
The function to select is the one with the base element.
Hope this helps
Regards
Smeg
Rick L.asked
We bought this Victoria Smeg oven and had it installed only a month or so ago. I have a question about the gas cooktop grills, which are black of course. Already some of the black appears to be coming off and exposing the silver beneath. This is mainly so on the right hand burners which we have used more often. We have cleaned gently and certainly no used anything harsh.
I hope this is not a progressive condition.
Any advice please?
4 answers
Lesley R.Smeg
Hi Rick l - thank you for your review. In order for us to assist you further, can you kindly email us with your full name, address and a contact telephone number. Could you also send us pictures of the burners so we can understand what you have mentioned. Our email address is [email protected] and please mark to the attention of Lesley. Kind Regards, Smeg Australia.
No problem but a question first please Lesley.
Are the black burner surrounds (are they called griddles?) (the 3 removable pieces) black all the way through or is this just a coating?
Lesley R.Smeg
Hi Rick - the trivets on this model are cast iron. Thank you Lesley.
Chrisasked
We have just found chips on the bottom of our oven.
It looks like the enamel is coming off
Is there anything we can do to fix this problem ?
2 answers
Contact Smeg directly.
They helped me out with a problem previously.
Steve C.Smeg
Dear Chris, I am the National l Service Manager for Smeg and I would like to assist with this problem, could you please email me direct at [email protected] with your address and contact details and also scan me a photograph of the chips. Once I have this information I will be in a position to ascertain what to do to fix these problems. Regards, Steve Cullen
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Lesley R.Smeg
Hi Jackie thank you for your review - wow given your comments we would love to discuss this with you- can you please email us direct with your full name address and contact telephone number we will th... Read more
en contact you direct to discuss this further our email address is [email protected] please mark to the urgent attention of Lesley- kind regards Smeg Australia