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18 questions from our users
Travisasked
We have this model and last night the clock stopped displaying and now the oven function isn't working. I reset the switch but noticed the clicker for the gas top still works so i don't think it is the switch. The clock is simply blank and the oven isn't working. Any ideas??
2 answers
Rodney M.Smeg
Hi Travis,
Thank you for your enquiry. Could you please email [email protected] with your details and they will organise a service technician to come and inspect the appliance for you.
Regards
Smeg
Thank you, Have sent that email.
Sabrina Dasked
with regard to vapour clean - the instruction book gives a picture of a symbol to select on the FUNCTION dial - this symbol does not appear on my oven? the vapour clean symbol on the TEMP dial is correct. Which symbol SHOULD I select from the FUNCTION dial.
Apart from this issue - amazing oven - still waiting on some feedback about the dishwasher issue though
1 answer
Rodney M.Smeg
Hi Sabrina D,
The function to select is the one with the base element.
Hope this helps
Regards
Smeg
Rick L.asked
We bought this Victoria Smeg oven and had it installed only a month or so ago. I have a question about the gas cooktop grills, which are black of course. Already some of the black appears to be coming off and exposing the silver beneath. This is mainly so on the right hand burners which we have used more often. We have cleaned gently and certainly no used anything harsh.
I hope this is not a progressive condition.
Any advice please?
4 answers
Lesley R.Smeg
Hi Rick l - thank you for your review. In order for us to assist you further, can you kindly email us with your full name, address and a contact telephone number. Could you also send us pictures of the burners so we can understand what you have mentioned. Our email address is [email protected] and please mark to the attention of Lesley. Kind Regards, Smeg Australia.
No problem but a question first please Lesley.
Are the black burner surrounds (are they called griddles?) (the 3 removable pieces) black all the way through or is this just a coating?
Lesley R.Smeg
Hi Rick - the trivets on this model are cast iron. Thank you Lesley.
Chrisasked
We have just found chips on the bottom of our oven.
It looks like the enamel is coming off
Is there anything we can do to fix this problem ?
2 answers
Contact Smeg directly.
They helped me out with a problem previously.
Steve C.Smeg
Dear Chris, I am the National l Service Manager for Smeg and I would like to assist with this problem, could you please email me direct at [email protected] with your address and contact details and also scan me a photograph of the chips. Once I have this information I will be in a position to ascertain what to do to fix these problems. Regards, Steve Cullen
Bonjoo S.asked
This oven looked beautiful at the shop and so far the reviews are excellent too. I make macarons and the oven has to have even heat contribution otherwise macarons will be ruined. Can you tell me this oven will be good at making macarons?
2 answers
This is a good oven.
It has 2 fans and various different heat settings.
I love it and I will be purchasing another similar one at another property we have.
Steve C.Smeg
Hi Bonjoo,
This oven has a static oven function which gives very even heat.
Regards,
Smeg Tech Support.
Mel Fasked
Hi in the details section it says that this product is a pyrolitic oven, is that correct? Thanks Mel
2 answers
No
Lesley R.Smeg
Thank you for your enquiry Mel. This model has a vapour clean function- if you have any further questions in regards to this we would love to assist you further - please contact us direct with your full name and contact telephone number via email - [email protected] or call us direct on 02 8667 4888 thank you Smeg Australia
Roseasked
I’m considering purchasing this oven. However has the problem with not being able to clean the glass door been resolved? I don’t want to invest my money in a quality oven & then be let down by having to look at a dirty glass door.
1 answer
Lesley R.Smeg
Hi Rose. Thanks for your enquiry. If you contact us direct we can advise how you clean the oven door over the telephone, However, in our Instruction Manual there is extensive instructions on how to remove the whole door and then also how you can remove the internal glass panes for cleaning ( we do recommend that you clean with a damp sponge and a neutral detergent ).Kind Regards SMEG AUSTRALIA
Mick OCasked
Hi. We installed our smeg oven just before Christmas 2018. Has worked well until this weekend. Turn the function switch on, fan starts but no oven lights come on. Turn the temperature dial on and nothing happens. Any ideas?. We bought it brand new and it has been used for less than 4 months.
Thanks, Mick
2 answers
I don't know what the problem is; it sounds as though you need to get your oven looked at, as it will still be covered under warranty. We have found Smeg to be very responsive.
Lesley R.Smeg
Hi Mick OC -thanks for reaching out. Can you kindly email us direct - [email protected] and include your full name address and a contact telephone number we will then contact you to organise an authorised Smeg Technician to attend your house and repair at a mutually convenient time and day. Regards Lesley
Caroleasked
Hi, so I purchased this oven and recently found out I can’t remove the glass door for cleaning. Why would Smeg design a double glass door oven, a gap for liquid to drip into but unable to be removed to clean? I’ve got these drips I can’t get to. The oven looks disgusting!
Is this a design fault? it’s very disappointing considering how much this oven cost!
6 answers
Steve C.Smeg
Dear Carole, I am the National l Service Manager for Smeg and I would like to assist with this problem, could you please email me direct at [email protected] with your address and contact details. Once I have this information I will be in a position to arrange a service call to fix this problem. Regards, Steve Cullen
Hi Steve
I have the same problem. My oven is 2016 and I am unable to clean the glass door inside. The instructions on the manual do not work and I was unable to find a youtube video fitting to this model. The door does not unhinge as per instructions. Can I dissemble/ unscrew the glas with the door in place?
Regards Elke
Is this issue resolved with the new TRA90? We have an old smeg oven and the cleaning of the oven door is a huge problem. So much trouble to take it apart, then after one use looks like it has never been cleaned. Looking to buy in the next month or so.
cleeasked
what is the bottom compartment for?
1 answer
Steve C.Smeg
Hello Clee,
The bottom compartment on the TRA90 is a storage drawer. You can store your oven trays in this compartment.
Lynne Wasked
Can food be simmered for a long period of time in the gas stovetop without burning?
1 answer
Hi Lynne it all depends what you are trying to simmer and for how long, in the end it will burn if you leave it long enough.
Regards Chris
Kimasked
Justine Muolloasked
Is a copper pipe better?
1 answer
Use a flexible hose. Easier to move cooker when required. Delivers gas as well as copper
Jillyasked
Have some more questions too! Is this a noisy oven? Is the black surface hard wearing and easy to clean on the outside? Can the door glass be cleaned? How long would it take to heat to 180deg? Thanks again.
5 answers
I would say yes, the black surface is hard wearing, easy to wipe clean. The glass door has been pretty easy to clean also and I'm generally not the oven cleaning type.. to heat to 180, I haven't timed it but I do turn it on 15-20min before putting something in it. I've had so many compliments about this oven. I love it. A good friend has the other version with the three or four separate oven compartments and 6 burners (also in black), she absolutely loves hers as well.
Forgot to answer your question about the noise. I don't find it noisy. The fan in the oven does stay on for a short time once you turn the oven off. I assume this is the cool down function.
Thanks! Did you go with a matching rangehood? Happy with it?
RnDasked
Hi Kellyville6
Just wondering how things are going with the smeg oven, we are thinking of purchasing one as well...
1 answer
Yes it is still working very well. Just make sure the clock is working before the plumber does the gas fittings. The oven won't work if the clock isn't working. If it has to be pulled out again to get the clock fixed Smeg won't take any responsibility for cost of plumber as they advise to get a plastic pull out hose connection for the gas. My plumber said a copper hose was a much better option but you can't pull the oven out without disconnecting it.
AVBasked
I am looking at your TRA 90BL. In the brochure. What is the price? The terrible reviews have scared me. Where are the appliances made? Ann
1 answer
Steve C.Smeg
“Thank you for taking the time to ask your question. In order for me to best assist you directly with your enquiry please contact me on (02) 8667 4888 or alternatively you can reach me on [email protected]. Look forward to hearing from you.”
Niksrenoasked
Hi. I have been considering purchasing this model for my new kitchen. The only review is negative. There are many Smeg reviews that state the clock fault causes the oven not to function.
How does Smeg address this problem and what percentage of this model has problems with reliability? I like the look of it but I'm worried I will have a brand new $5,000 range that doesn't work.
Also, if I buy it from an online discount warehouse, can you confirm the warranty is still good.
Many thanks. Niki
Kellyville6asked
Has anyone got any positive feedback about the TRA90? Does anyone have anything good to say about it?
4 answers
Steve C.Smeg
Hello Kellyville6,
Thank you for taking the time to ask your question. In order for me to best assist you directly with your enquiry please contact our Head Office on (02) 86674888.
Look forward to hearing from you.”
Hello, I'm looking at this product also, any recent reviews is most appreciated.
Thank you
Hi Carole, I ended up getting one of above Smeg models, been using it for two weeks now and all good, everything is great. Didn't receive a manual in the packaging but looked it up on Internet and downloaded it so I can refer to it as required. The hob and oven are both working well and I'm finding that food I cook in the oven is very moist (in a good way) compared to previous ovens I've used. Loving having the control of the gas job again after using halogen hob in rental house. Hope this helps.
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