Great service Smeg Australia
We had problems with our toaster tripping the safety switch. Sent email to Smeg Australia early last week. They requested more information including compliance plate information.
New toaster arrived today. Thanks
Purchased in July 2020.
We purchased a Smeg toaster a few years and it is suddenly stopped toasting on one side. Based on the comments here, I contacted Smeg. They are replacing it without question.
One sided cooking
And I see I am not along with my one sided toasting toaster. Had it for about 18 months and just started cooking one side. Also the crumb tray captures about 50% of the crumbs, the rest are in my cupboard. So much for quality.
Is there something missing ?
Was given this as a Xmas present, seems to be no crumb tray?, crumbs keep pouring out all over the bench, very time consuming cleaning up every time you use it, not what I would have expected from a Smeg product
I purchased the two slice toaster on Amazon and while I love the way it look and it toasted quickly, the lever would not remain in the down position to toast after about 18 months use. This was a $160 dollar toaster and didn’t last two years? I see it as a test for I was going to put Smeg appliances in my next hour, but that’s not going to happen.
Stopped working in just few months of use. Electric failure
I have a 4 slice toaster that has tripped the electrics a few times, the most recent then resulting in not working at all.
I bought it 15 months ago but was storaged for several months until we moved to our new place so, it is being used for just few months :( before failing.
I had a Kmart one before that stand for longer than 7 years and was just $15
A toaster should toast!
Ive always wanted a Smeg toaster so when our $30 Kmart one stopped working I was happy to fork out the money for a Smeg in my new kitchen. It only toasted one side of the bread from the beginning so I returned it for a new one. New one just arrived, same problem so Ill be getting a refund and going back to Kmart! So disappointing!
After reading the reviews I thought I should also comment stating I am experiencing the same problems as many written here.
I have a 4 slice toaster that has tripped the electrics a few times, the most recent then resulting in it only toasting on 1 side in both slots.
We are a family of 5 and the toaster is used a lot!!
We previously had a Dualit toaster and this lasted for many years.
Didn't last 6 months
Loved the look of Smeg products and finally bought the toaster in November 2018. Used only for toast and only occasionally, as in maybe once a week, for a maximum of 4 pieces. By May 2020 it no longer lowered bread. The know is permanently stuck in the up position.What a waste of $199.99. Good bye Smeg!
Purchased in November 2018 for $199.99.
One sided toast only!
Wish I had read the reviews of this toaster before I purchased! Our toaster is about 6 months old and we have never been able to get it to toast both sides of the toast (at once)! I do not have the bagel button pressed and thought it must be a European thing, but really when you pay a substantial amount, you expect it to work. Have contacted Smeg so I hope I get satisfaction as I have already purchased the matching kettle. What a shame.
Such a beautiful toaster and for the price you’d expect great quality. Like many other reviews I’ve seen ours stopped roasting both sides of the bread shortly after warranty period ended. We now have to turn the roast round every time which is a annoying. Will replace with another brand at some point
Purchased in March 2016 for $199.00.
great toaster but why is power cord at front not rear ?
great toaster works great but who was the stupid person who put the power lead in front instead of back
so to see the controls my cord is so short to reach out from wall
Purchased in March 2020 for $199.99.
Toaster won't stay down t
We have had 2 smug toasters in 2 years our second is black one they won't stay down we are sick of them my wife said I was pressing down to hard with the first one so the new one I have been gentle with after 10 mth 4 piece of toast a day. It's gone the same as the first one. They crap I have had enough I don't no who reads this this mark hofmaier 0428954218
- TSF01RDAU (Red)
- Verified purchase
Value adding for my property. I have had it for 5 months now and i am still in love. The red is so nice, i adore smeg. I like the surface looks very classy.
Repair service fantastic
Brilliant same day attention from the service team attending to a minor technical repair under warranty. These toasters are great quality and stylish Thanks SMEG service team. bill w adelaide
Purchased in February 2020.
Disappointing twice over
My first Smeg toaster only lasted fourteen months. I replaced it because I have the matching kettle. My second one has now failed after 13 months. They are expensive toasters. This is very disappointing.
Purchased in March 2018 for $199.00.
Same problem as previous review
I paid 139.99 for this toaster for our new kitchen in October 2016 - the kitchen wasn't even finished until late November and since then it has maybe been used max few times a week. The toaster also shorted our electrics last week and is now now toasting correctly. I contacted Smeg to see if there were known problems - they offered replacement and now withdrawn it due to guarantee expired despite fact I told them in initial email. Very very disappointed with this as this was an expensive toaster and hardly value for money.
Purchased in October 2016 for $139.99.
So disappointed :(
I am so deflated....After shorting my electrics my gorgeous pale blue 4 slice toaster has decided to only toast one side of my bread! but the worst thing is it is only 2 months out of warranty so I will have to purchase a new toaster if i want my bread cooked on both sides!
Its such shame that its build quality doesn't live up to its looks. disappointing SMEG
Purchased in December 2017.
Questionable reliability but wonderful service from Smeg
Bought the chrome toaster and a kettle at the same time. Wanted a quiet boil kettle which it did for a while but slowly got noisier and noisier. The toaster stopped toasting evenly after a few months and now about 2.5 yrs later it toasts one side only. Update: on contacting Smeg they offered to replace the entire unit, which I consider marvellous especially after having had 2.5 years usage out of it. Hopefully the replacement will last the term. Many thanks to the service team at Smeg.
I’m soooo disappointed my toaster broke 2 weeks after it’s warrnty expired
I have the smeg 4 slice toaster, kettle, cake mixer, hand mixer and blender!!!! I love the retro look hence why I’ve accumulated almost all of the kitchen appliances! All work perfectly fine apart from my toaster which has stopped working on 1 side! It’s not used that often and 2 weeks over its warranty meaning I have to either buy another one or have a odd toaster!!!! So disappointed as I’ve spent a fortune collecting everything! I was actually going to buy the coffee machine this week until my toaster broke and I’m feeling let down by smeg!!
Questions & Answers
Why does my 2 slice smeg only toast the outside of bread very disappointed?
Hi Richard R - Thanks for your question, however, Can you kindly check that the bagel function has not been selected accidently, as it is easily done. If you are unsure, please refer to page 7 of your instruction booklet.
If this is not the case, can you please email me your full name, address and a contact telephone number along with a picture of the toaster and the base of the toaster which shows the serial number on it. My email address is: [email protected] please mark to the attention of Lesley. Kind Regards Smeg Australia.
I did all the above, got a new toaster and the same problem has occured. And NO the bagel function is not selected. It is just a design fault I think :(
My beautiful pink Smeg toaster is not even 2 years old, has been in storage for 18 months, and wont even start up now. Completely dead. Very very dissapointed.
Hope my matching kettle doesnt give up so easily.
Hi Tania216 thank you for your review. Have you contacted us to discuss this further? We would like to be given an opportunity to discuss this issue with you and make things right! Can you please email me direct with your full name address and contact telephone number along with a picture of the appliance and a picture of the base of the appliance that shows the serial number on it. Once we have this information we will contact you direct- our email address is [email protected] and please mark to the attention of Lesley- Kind Regards Smeg Australia
Good luck Tania, we got a replacement for our toaster as it was only cooking on one side and lo and behold the new one does the same thing! Hope you get a solution. They are all style and no substance :(
Hi Sad Kas - sorry to hear about your toaster. Have you checked that you havent accidently pressed the bagel function, as it is easily done. ( refer to page 7 of your instruction manual ) It is near the stop button. If this is not the case, can you kindly contact us direct with your full name, address and a contact telephone number along with a picture of the toaster and the base showing the serial number. Our email address is [email protected] and please mark to the attention of Lesley. Kind Regards, Smeg Australia.
When the bread is in it only slightly works on the outer side nothing lights up in the middle of the toaster.
Was working ok till it just stopped.
You have to put setting on 4 for it to lightly brown one side of bread?
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