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Reviews

2.2

51 reviews
5
(5)
4
(4)
3
(6)
2
(16)
1
(20)
  • Build Quality
    3.4 (17)
  • Value for Money
    2.2 (18)
  • Cleaning & Maintenance
    3.8 (18)
  • Even Toasting Yes (7) · No (13)
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Remi G

Remi GSouth East Queensland, QLD

2 years old and broken

published

Was very happy with the toaster until all of a sudden after 2 year, when I pull the lever down it doesn’t click into place and commence toasting. Completely unable to use.



Purchased in May 2021.

1 comment
Smeg
Lesley R.Smeg
Steve

StevePerth, WA

Electrical Fault with Toaster

published

When I insert the Bread into the Toaster, I press the leaver down, then the Electrical circuit-breaker trips-out at the Main Switch-Board.
Re-set the CB, tried another GPO and the same problem!!
Before, I advise/go to consumer protection with this Electrical problem, I wish to give the opportunity to respond.



Regards

Steve Agnew

Purchased in October 2021 at Myer Retail Stores.

Build Quality
Cleaning & Maintenance
Value for Money
Even Toasting No
See all answers
1 comment
Smeg
Lesley R.Smeg
Kath

KathLeura

My son was Zapped! And now I am too scared to use it

published

I love the SMEG range, I have the kettle and was planning on completing my kitchen in SMEG appliances as they look fantastic ? A few mornings ago my son was popping his toast down and a green spark flew out from the bottom. I am so scared to try and see if it’s still working

Date PurchasedApr 2018
1 comment
Smeg
Steve C.Smeg
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Broken toaster

published

Love the toaster but unfortunately the lever won’t go down I have given it a full clean still not working I have kettle to match gutted now only has it just 4 days over a year.

Date PurchasedNov 2017
2 comments
Smeg
Steve C.Smeg
Dawn
Dawn

I managed to fix the problem myself now thank you for the offer though

Maria

Mariamelbourne

  • 2 reviews

Dont bother with this toaster.

published

Unfortunately i have the same problem as everyone else. First toaster didn't toast evenly on both sides. Crumbs would fall out from crumb tray. I noticed elements don't all light up. Myers replaced it for me and second toaster is exactly the same. I'm going back to replace with another brand unfortunately. Its such a nice looking toaster except its not as good quality as smeg is meant to be.

Date PurchasedJul 2018
Les

LesGreater Melbourne (Metropolitan), VIC

  • 2 reviews

... don't buy! a $200 toaster with a life just over its short 12 month warranty

published
Date PurchasedDec 2016
2 comments
Smeg
Steve C.Smeg
Les
Les

.... done !

Lasted 6 months.... utter crap!!!

published

Sadly I bought this toaster to match the fridge and kettle. All at different times from different people.
The receipt for the toaster has went missing and I can’t get it to work at all!! No heat, no latch. No worky.... took it to a repair guy near me and he turned down my business.

Will not buy again as Smeg themselve wouldn’t help me diagnose the issue on the phone

Date PurchasedJan 2018
1 comment
Smeg
Steve C.Smeg
Matt

MattGold Coast

  • 2 reviews

Great look terrible quality.

published

We are almost the exact same scenario as the previous review. Love the look of this toaster but sadly it now only toasts one side of the bread....the middle element no longer works probably about 6 months after purchase. We also bought it from David Jones a few years ago but unfortunately paid cash at the time & couldn’t find the receipt, thus our now sits on top of the overhead cupboards & we use the grill. At least the grill seems to be more reliable than most toasters these days. We also bought the matching kettle which still seems to working okay. Just disappointed as we’re not asking much, just toast.

Date PurchasedMar 2015
1 comment
Smeg
Steve C.Smeg
JoH

JoHGreater Melbourne (Metropolitan), VIC

Only toasts one side of bread!

published

We love the look of this toaster but sadly it now only toasts one side of the bread....the middle element no longer works? We bought it from David Jones in 2015. Takes ages to cook toast as you need to turn each piece (both sides only toast on one side). Thanks!

Date PurchasedSep 2015
1 comment
Smeg
Steve C.Smeg
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Kenoath

KenoathBrisbane

Perfect Again

published

Just received new replacement toaster from Smeg old one lasted 18 months works perfect just had beautiful golden brown raisin toast delicious. A big thankyou to Steve Cullen from Smeg who contacted me within 2 hours of my original post 1/6/18 and quickly organised a replacement even though it was out of warranty. Thanks again Steve at Smeg.

Date PurchasedJun 2018

Don’t buy, my Kmart toaster has lasted longer

published

Awful product, looks awesome but after 1 year one side doesn’t toast, you have to flip your bread... takes a long one to toast also, i had my Kmart toaster 11$ for 4 years and this 200$ one only just made it out 1 year, was a gift and no receipt, pathetic, it’s only useful as a decoration.

Date PurchasedJan 2017
1 comment
Smeg
Steve C.Smeg
Evette T

Evette TSydney

  • 2 reviews

Toasts one side more than the other

published

I bought this toaster and it toasts one side more than the other no matter what setting it is on. A little disappointed, thinking of taking it back to where I bought it from.
Also it burns the toast on anything above 2.
I don’t think it’s worth the money I paid for it.

Date PurchasedApr 2018
1 comment
Smeg
Steve C.Smeg
AndyD

AndyDGold Coast

wont toast my bread..........again

published

hi there
I have purchased this toaster from Harvey Norman and it has been replaced 3 times all for the same problem, the breadlift lever wont click down. now this one is out of warranty so Harvey Norman cant do anything. I purchased the Smeg toaster because of the inferred quality of the brand but this hasn't worked out for me

Date PurchasedDec 2016
1 comment
AndyD
AndyD

within a day of my original posting about this toaster Steve from Smeg had contacted me via email and offered to replace the toaster, it arrived today Brand new and via courier. you cant get much better customer service than that, well done Smeg

Amanda Banks

Amanda BanksSouth Yarra

  • 14 reviews
  • 3 likes

Great Toaster

published

I purchased this recently from Harvey Norman and it’s very stylish; great functionality and it does exactly as its meant to! It... TOASTS!

I do think this is an issue though.

First toast for my little ones kind of toasty.

Then my husband after is dark.

Then mine I always reduce it to the lowest as it’s alreasy hot as mine will burn being the last round.

So I think it’s a 4/5 but 5/5 for looks!

Date PurchasedJul 2017
TanC

TanC

  • 2 reviews

Not happy. Only toasts one side.

published

I purchased the Smeg toaster Dec 2015 together with the matching kettle. It worked ok. Though sometimes it would burn the bread but recently it will only toast on one side. Not really happy with it as it was really expensive for a toaster and now it doesn’t work as it should. Was looking at purchasing a Smeg fridge to match the small appliances, not now. Lost confidence.

Date PurchasedDec 2016
1 comment
Smeg
Steve C.Smeg
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stickers on a product of this value?

published
Date PurchasedJan 2018
1 comment
Smeg
Steve C.Smeg
Gwenda

GwendaNewcastle NSW

  • 16 reviews
  • 25 likes

Only cooks one side or burns toast

published

On 3 it burns both sides of toast. On 2 and a half it only cooks one side. This is why I bought a new one as my $10 Kmart one only cooked one side.
It is very heavy and looks good but if it doesn’t perform it’s not worth the money.

Date PurchasedMar 2018
1 comment
Smeg
Steve C.Smeg

12 month warranty not good enough

published

I bought this toaster as it is an italian company amd looks great. I hardly use it and now it only toasts one side and handle cannot be held down. Thoroughly dissappointed and embarrased for supporting my own. :( i dont think that i will be buying any other smeg products from now on

Date PurchasedMar 2017
1 comment
Smeg
Rodney M.Smeg
John Enza

John Enza

  • 5 reviews

Smog toaster

published

I’m very happy with smeg toaster easy to use and easy to clean also makes six toasters in one go
I’m very satisfy nice looking toaster it suits well with colour combination with kitchen smeg is a very good product and I recommend other customers to buy this product thanks

Date PurchasedNov 2018

Not worth the price

published

Beautiful looking toaster but it only toasts one side of the bread. Have to flip half way through in order to cook properly.
Disappointed as for the hefty price tag I thought it would work perfectly especially after only owning it since June this year. Probably would’t purchase another SMEG again unfortunately.

Date PurchasedJun 2017
1 comment
Smeg
Steve C.Smeg
Page 2 of 3
See all Smeg TSF01 reviews

Questions & Answers

ella

ellaasked

TSF01RDAU (Red)

I have the above red toaster - hardly used and the middle section of the toaster does not work so toasts one side of the bread only. I received this toaster as a gift and it still looks brand new.

2 answers
Julian
Julian

Hi Ella, I had the same problem. I contacted SMEG and included a pic of the serial number. They were amazing!! Sent me a replacement! My toaster was about 3-4 years old and not used that often. email is [email protected]

Smeg
Steve C.Smeg

Dear Ella, I am the National l Service Manager for Smeg and I would like to assist with this problem, could you please email me direct at [email protected] with your address, telephone contact details and also if you can scan me a photograph of the rating plate from the base of the appliance. Once I have this information I will be in a position to ascertain what to do to fix these problems. Regards, Steve Cullen

Richard r.

Richard r.asked

TSF01

Why does my 2 slice smeg only toast the outside of bread very disappointed?

4 answers
Smeg
Lesley R.Smeg

Hi Richard R - Thanks for your question, however, Can you kindly check that the bagel function has not been selected accidently, as it is easily done. If you are unsure, please refer to page 7 of your instruction booklet.
If this is not the case, can you please email me your full name, address and a contact telephone number along with a picture of the toaster and the base of the toaster which shows the serial number on it. My email address is: [email protected] please mark to the attention of Lesley. Kind Regards Smeg Australia.

Sad Kas
Sad Kas

I did all the above, got a new toaster and the same problem has occured. And NO the bagel function is not selected. It is just a design fault I think :(

Richard r.
Richard r.

Correct no bagel function selected even with without anytime I use mine no toast on inside

Tania216

Tania216asked

TSF01PKAU (Pink)

My beautiful pink Smeg toaster is not even 2 years old, has been in storage for 18 months, and wont even start up now. Completely dead. Very very dissapointed.
Hope my matching kettle doesnt give up so easily.

3 answers
Smeg
Lesley R.Smeg

Hi Tania216 thank you for your review. Have you contacted us to discuss this further? We would like to be given an opportunity to discuss this issue with you and make things right! Can you please email me direct with your full name address and contact telephone number along with a picture of the appliance and a picture of the base of the appliance that shows the serial number on it. Once we have this information we will contact you direct- our email address is [email protected] and please mark to the attention of Lesley- Kind Regards Smeg Australia

Sad Kas
Sad Kas

Good luck Tania, we got a replacement for our toaster as it was only cooking on one side and lo and behold the new one does the same thing! Hope you get a solution. They are all style and no substance :(

Smeg
Lesley R.Smeg

Hi Sad Kas - sorry to hear about your toaster. Have you checked that you havent accidently pressed the bagel function, as it is easily done. ( refer to page 7 of your instruction manual ) It is near the stop button. If this is not the case, can you kindly contact us direct with your full name, address and a contact telephone number along with a picture of the toaster and the base showing the serial number. Our email address is [email protected] and please mark to the attention of Lesley. Kind Regards, Smeg Australia.

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