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TSF01CRAU (Cream), TSF01SSAU (Chrome), TSF01PKAU (Pink), etc...Remi GSouth East Queensland, QLD
2 years old and broken
Was very happy with the toaster until all of a sudden after 2 year, when I pull the lever down it doesn’t click into place and commence toasting. Completely unable to use.
Purchased in May 2021.
1 comment
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StevePerth, WA
Electrical Fault with Toaster
When I insert the Bread into the Toaster, I press the leaver down, then the Electrical circuit-breaker trips-out at the Main Switch-Board.
Re-set the CB, tried another GPO and the same problem!!
Before, I advise/go to consumer protection with this Electrical problem, I wish to give the opportunity to respond.
Regards
Steve Agnew
Purchased in October 2021 at Myer Retail Stores.
1 comment
Lesley R.Smeg
Hi Steve - thanks for your query. In order for us to assist you can you kindly email us direct with your full name, address and a contact telephone number. If possible, cam you also include a picture ... Read more
of the toaster and the base of the toaster that shows the serial number on it. Once we have this information we will be in direct contact with you to discuss this matter. My email address is : [email protected] I await your email . Regards Lesley
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KathLeura
My son was Zapped! And now I am too scared to use it
I love the SMEG range, I have the kettle and was planning on completing my kitchen in SMEG appliances as they look fantastic ? A few mornings ago my son was popping his toast down and a green spark flew out from the bottom. I am so scared to try and see if it’s still working
1 comment
Steve C.Smeg
Dear Kath, I am the National l Service Manager for Smeg and I would like to assist with this problem, could you please email me direct at [email protected] with your address, telephone contact... Read more
details and also if you can scan me a photograph of the rating plate from the base of the appliance. Once I have this information I will be in a position to ascertain what to do to fix these problems. Regards, Steve CullenSimilar opinion? Write a review on ieatwords.com.au!
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Broken toaster
Love the toaster but unfortunately the lever won’t go down I have given it a full clean still not working I have kettle to match gutted now only has it just 4 days over a year.
2 comments
Steve C.Smeg
Dear Dawn, I am the National l Service Manager for Smeg and I would like to assist with this problem, could you please email me direct at [email protected] with your address, telephone contact ... Read more
details and also if you can scan me a photograph of the rating plate from the base of the appliance. Once I have this information I will be in a position to ascertain what to do to fix these problems. Regards, Steve CullenI managed to fix the problem myself now thank you for the offer though
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Mariamelbourne
- 2 reviews
Dont bother with this toaster.
Unfortunately i have the same problem as everyone else. First toaster didn't toast evenly on both sides. Crumbs would fall out from crumb tray. I noticed elements don't all light up. Myers replaced it for me and second toaster is exactly the same. I'm going back to replace with another brand unfortunately. Its such a nice looking toaster except its not as good quality as smeg is meant to be.
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LesGreater Melbourne (Metropolitan), VIC
- 2 reviews
... don't buy! a $200 toaster with a life just over its short 12 month warranty
we paid for the matching kettle/toaster combo
$400 for both from HN, kettle is fine but toaster started
playing up several months ago. One side was 70% toasted
the other side burnt and happened in both slots. Persevered
... should not have bothered
Last week took out the crumb tray to empty it (not much as toaster
not used each day) .. plugged it back in and nothing!
Dead toaster, not impressed ! Especially as we gave away our old
5yo toaster and kettle when we bought these
...Read more
2 comments
Steve C.Smeg
Dear Les, I am the National l Service Manager for Smeg and I would like to assist with this problem, could you please email me direct at [email protected] with your address, telephone contact d... Read more
etails and also if you can scan me a photograph of the rating plate from the base of the appliance. Once I have this information I will be in a position to ascertain what to do to fix these problems. Regards, Steve Cullen.... done !
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Lasted 6 months.... utter crap!!!
Sadly I bought this toaster to match the fridge and kettle. All at different times from different people.
The receipt for the toaster has went missing and I can’t get it to work at all!! No heat, no latch. No worky.... took it to a repair guy near me and he turned down my business.
Will not buy again as Smeg themselve wouldn’t help me diagnose the issue on the phone
1 comment
Steve C.Smeg
Hi Blair. I am the National Service Manager for Smeg Australia and my name is Steve Cullen. Can you please email me your full name, address along with your contact telephone number. I will also need a... Read more
photograph of the appliance along with a picture of underneath the appliance showing the serial number. I will then be in direct contact with you to discuss. My email is : [email protected] thank you STEVESimilar opinion? Write a review on ieatwords.com.au!
MattGold Coast
- 2 reviews
Great look terrible quality.
We are almost the exact same scenario as the previous review. Love the look of this toaster but sadly it now only toasts one side of the bread....the middle element no longer works probably about 6 months after purchase. We also bought it from David Jones a few years ago but unfortunately paid cash at the time & couldn’t find the receipt, thus our now sits on top of the overhead cupboards & we use the grill. At least the grill seems to be more reliable than most toasters these days. We also bought the matching kettle which still seems to working okay. Just disappointed as we’re not asking much, just toast.
1 comment
Steve C.Smeg
Dear Matt, I am the National l Service Manager for Smeg and I would like to assist with this problem, could you please email me direct at [email protected] with your address, telephone contact ... Read more
details and also if you can scan me a photograph of the rating plate from the base of the appliance. Once I have this information I will be in a position to ascertain what to do to fix these problems. Regards, Steve CullenSimilar opinion? Write a review on ieatwords.com.au!
JoHGreater Melbourne (Metropolitan), VIC
Only toasts one side of bread!
We love the look of this toaster but sadly it now only toasts one side of the bread....the middle element no longer works? We bought it from David Jones in 2015. Takes ages to cook toast as you need to turn each piece (both sides only toast on one side). Thanks!
1 comment
Steve C.Smeg
Hi JoH - Thank you for your review. I am the National Service and Spare Parts Manager for Smeg Australia. I am sorry to read about the problem you have experienced. can you please email me direct with... Read more
your full name, address and a contact telephone number - I will then be in direct contact with you to discuss. My email is [email protected] - best Regards Steve Cullen.Similar opinion? Write a review on ieatwords.com.au!
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KenoathBrisbane
Perfect Again
Just received new replacement toaster from Smeg old one lasted 18 months works perfect just had beautiful golden brown raisin toast delicious. A big thankyou to Steve Cullen from Smeg who contacted me within 2 hours of my original post 1/6/18 and quickly organised a replacement even though it was out of warranty. Thanks again Steve at Smeg.
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Dave the barbarianCanberra
Don’t buy, my Kmart toaster has lasted longer
Awful product, looks awesome but after 1 year one side doesn’t toast, you have to flip your bread... takes a long one to toast also, i had my Kmart toaster 11$ for 4 years and this 200$ one only just made it out 1 year, was a gift and no receipt, pathetic, it’s only useful as a decoration.
1 comment
Steve C.Smeg
Hi Dave the barbar.. sorry to read your review. My name is Steve Cullen and I am the National Service and Spare Parts Manager for Smeg Australia. It is indeed unfortunate that you have experienced a p... Read more
roblem with your toaster. Can you please email me direct with your full name, address and a contact telephone number. Also, can I kindly ask that you send me a photo of your toaster along with the base of the toaster as it has the serial number on it. I will then be in direct contact with you to discuss this matter. thank you - [email protected] - I await your email.Similar opinion? Write a review on ieatwords.com.au!
Evette TSydney
- 2 reviews
Toasts one side more than the other
I bought this toaster and it toasts one side more than the other no matter what setting it is on. A little disappointed, thinking of taking it back to where I bought it from.
Also it burns the toast on anything above 2.
I don’t think it’s worth the money I paid for it.
1 comment
Steve C.Smeg
Hi Evette. Sorry to read your review, I would love to help you. I am Steve Cullen and I am the National Service and Spare Parts Manager for Smeg Australia.
I would like to replace your toaster asap.... Read more
Can you please email the following information to [email protected] 1. Full Name 2. Address where to send the replacement unit 3. Contact Phone Number 4. Copy of your receipt where you purchased your appliance 5. A picture of the serial number (see underneath the appliance) 6. A picture of the appliance explaining the reason for return Once you have received the new replacement model can you please cut the cord on the faulty one and dispose of accordingly. Please allow up to 2 weeks for your replacement model to arrive. If I can assist you anymore please do not hesitate to call or reply email. Kind regards, Steve Cullen email: [email protected]Similar opinion? Write a review on ieatwords.com.au!
AndyDGold Coast
wont toast my bread..........again
hi there
I have purchased this toaster from Harvey Norman and it has been replaced 3 times all for the same problem, the breadlift lever wont click down. now this one is out of warranty so Harvey Norman cant do anything. I purchased the Smeg toaster because of the inferred quality of the brand but this hasn't worked out for me
1 comment
within a day of my original posting about this toaster Steve from Smeg had contacted me via email and offered to replace the toaster, it arrived today Brand new and via courier. you cant get much better customer service than that, well done Smeg
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Amanda BanksSouth Yarra
- 14 reviews
- 3 likes
Great Toaster
I purchased this recently from Harvey Norman and it’s very stylish; great functionality and it does exactly as its meant to! It... TOASTS!
I do think this is an issue though.
First toast for my little ones kind of toasty.
Then my husband after is dark.
Then mine I always reduce it to the lowest as it’s alreasy hot as mine will burn being the last round.
So I think it’s a 4/5 but 5/5 for looks!
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TanC
- 2 reviews
- TSF01CRAU (Cream)
- Verified purchase
Not happy. Only toasts one side.
I purchased the Smeg toaster Dec 2015 together with the matching kettle. It worked ok. Though sometimes it would burn the bread but recently it will only toast on one side. Not really happy with it as it was really expensive for a toaster and now it doesn’t work as it should. Was looking at purchasing a Smeg fridge to match the small appliances, not now. Lost confidence.
1 comment
Steve C.Smeg
Dear TanC, I am the National l Service Manager for Smeg and I would like to assist with this problem, could you please email me direct at [email protected] with your address, telephone contact ... Read more
details and also if you can scan me a photograph of the rating plate from the base of the appliance. Once I have this information I will be in a position to ascertain what to do to fix these problems. Regards, Steve CullenSimilar opinion? Write a review on ieatwords.com.au!
Find out how Smeg TSF01 compares to other Toasters
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stickers on a product of this value?
I've just bought home from David Jones Melbourne the Smeg mint green toaster 2 slice to compliment themint green kettle I bought for my partners birthday earlier this year. In the shop I noticed the kettles there had the metal smeg branding on the side, and told myself to make a mental note when I got home to see if mine does.
I get home and put the two appliances next to each other and I see the kettle has stickers and not metal lettering
So now I have a kettle with stickers saying "smeg" and a toaster with metal "smeg" lettering.
I ...Read more
1 comment
Steve C.Smeg
Dear Kim. Sorry to read your review and thanks for giving us an opportunity to assist you and get this right - I am the National Service and Spare Parts Manager for Smeg Australia - can you please ema... Read more
il me your full name, address and a contact telephone number, I will also need a copy of your receipt and a photo of the rating plate on the bottom of your appliance - I will then contact you direct and organise a 3D kettle to be sent to you. Regards Steve Cullen. [email protected]Similar opinion? Write a review on ieatwords.com.au!
GwendaNewcastle NSW
- 16 reviews
- 25 likes
- TSF01PKAU (Pink)
- Verified purchase
Only cooks one side or burns toast
On 3 it burns both sides of toast. On 2 and a half it only cooks one side. This is why I bought a new one as my $10 Kmart one only cooked one side.
It is very heavy and looks good but if it doesn’t perform it’s not worth the money.
1 comment
Steve C.Smeg
Dear Gwenda, I am the National l Service Manager for Smeg and I would like to assist with this problem, could you please email me direct at [email protected] with your address, telephone contac... Read more
t details and also scan me a photograph of the rating plate from the base of the appliance. Once I have this information I will be in a position to ascertain what to do to fix these problems. Regards, Steve CullenSimilar opinion? Write a review on ieatwords.com.au!
12 month warranty not good enough
I bought this toaster as it is an italian company amd looks great. I hardly use it and now it only toasts one side and handle cannot be held down. Thoroughly dissappointed and embarrased for supporting my own. :( i dont think that i will be buying any other smeg products from now on
1 comment
Rodney M.Smeg
Hi Alessandro,
Sorry to hear about the issues you are having with your toaster. Could you please email our National Service Manager, [email protected] with your telephone contact details, addre... Read more
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John Enza
- 5 reviews
Smog toaster
I’m very happy with smeg toaster easy to use and easy to clean also makes six toasters in one go
I’m very satisfy nice looking toaster it suits well with colour combination with kitchen smeg is a very good product and I recommend other customers to buy this product thanks
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Not worth the price
Beautiful looking toaster but it only toasts one side of the bread. Have to flip half way through in order to cook properly.
Disappointed as for the hefty price tag I thought it would work perfectly especially after only owning it since June this year. Probably would’t purchase another SMEG again unfortunately.
1 comment
Steve C.Smeg
Dear AFarrow, I am the National l Service Manager for Smeg and I would like to assist with this problem, could you please email me direct at [email protected] with your address, telephone conta... Read more
ct details and also if you can scan me a photograph of the rating plate from the underside of the appliance. Once I have this information I will be in a position to ascertain what to do to fix these problems. Regards, Steve CullenSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
ellaasked
I have the above red toaster - hardly used and the middle section of the toaster does not work so toasts one side of the bread only. I received this toaster as a gift and it still looks brand new.
2 answers
Hi Ella, I had the same problem. I contacted SMEG and included a pic of the serial number. They were amazing!! Sent me a replacement! My toaster was about 3-4 years old and not used that often. email is [email protected]
Steve C.Smeg
Dear Ella, I am the National l Service Manager for Smeg and I would like to assist with this problem, could you please email me direct at [email protected] with your address, telephone contact details and also if you can scan me a photograph of the rating plate from the base of the appliance. Once I have this information I will be in a position to ascertain what to do to fix these problems. Regards, Steve Cullen
Richard r.asked
Why does my 2 slice smeg only toast the outside of bread very disappointed?
4 answers
Lesley R.Smeg
Hi Richard R - Thanks for your question, however, Can you kindly check that the bagel function has not been selected accidently, as it is easily done. If you are unsure, please refer to page 7 of your instruction booklet.
If this is not the case, can you please email me your full name, address and a contact telephone number along with a picture of the toaster and the base of the toaster which shows the serial number on it. My email address is: [email protected] please mark to the attention of Lesley. Kind Regards Smeg Australia.
I did all the above, got a new toaster and the same problem has occured. And NO the bagel function is not selected. It is just a design fault I think :(
Correct no bagel function selected even with without anytime I use mine no toast on inside
Tania216asked
My beautiful pink Smeg toaster is not even 2 years old, has been in storage for 18 months, and wont even start up now. Completely dead. Very very dissapointed.
Hope my matching kettle doesnt give up so easily.
3 answers
Lesley R.Smeg
Hi Tania216 thank you for your review. Have you contacted us to discuss this further? We would like to be given an opportunity to discuss this issue with you and make things right! Can you please email me direct with your full name address and contact telephone number along with a picture of the appliance and a picture of the base of the appliance that shows the serial number on it. Once we have this information we will contact you direct- our email address is [email protected] and please mark to the attention of Lesley- Kind Regards Smeg Australia
Good luck Tania, we got a replacement for our toaster as it was only cooking on one side and lo and behold the new one does the same thing! Hope you get a solution. They are all style and no substance :(
Lesley R.Smeg
Hi Sad Kas - sorry to hear about your toaster. Have you checked that you havent accidently pressed the bagel function, as it is easily done. ( refer to page 7 of your instruction manual ) It is near the stop button. If this is not the case, can you kindly contact us direct with your full name, address and a contact telephone number along with a picture of the toaster and the base showing the serial number. Our email address is [email protected] and please mark to the attention of Lesley. Kind Regards, Smeg Australia.
Prices
- Smeg - TSF01PKAU - 50's Retro Style Aesthetic 2 Slice Toaster - PinkA$189.00
- Smeg - TSF01SSAU - 50's Retro Style Aesthetic 2 Slice Toaster - ChromeA$189.00
- 50s Retro Style 2 Slice Toaster - RedA$189.00
- 50s Retro Style 2 Slice Toaster - PinkA$189.00
- 50s Retro Style 2 Slice Toaster - GreenA$189.00
- 50s Retro Style 2 Slice Toaster ChromeA$189.00
- Smeg - TSF01BLAU - 50's Retro Style Aesthetic 2 Slice Toaster - BlackA$189.00
- Smeg - TSF01CRAU - 50's Retro Style Aesthetic 2 Slice Toaster - CreamA$189.00
- Smeg - TSF01PBAU - 50's Retro Style Aesthetic 2 Slice Toaster - Pale BlueA$189.00
- 50's Retro Style 2 Slice Toaster - BlackA$189.00
- Smeg - TSF01PGAU - 50's Retro Style Aesthetic 2 Slice Toaster - Pastel GreenA$189.00
- Smeg - TSF01RDAU - 50's Retro Style Aesthetic 2 Slice Toaster - RedA$189.00
- Smeg - TSF01WHAU - 50's Retro Style Aesthetic 2 Slice Toaster - WhiteA$189.00
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Lesley R.Smeg
Hi Remi G - thanks for your review. Have you contacted us to discuss this matter? If not, can you please email us direct with your full name, address and a contact telephone number. Also, if you could... Read more
kindly include a photo of the toaster and also include a picture of the base of the toaster which has the serial number on it that would be a great help. You can email us at: [email protected] and we will be in direct contact with you to discuss this matter. Kind regards, Smeg Australia.