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TSF02CRAU (Cream), TSF02BLAU (Black), TSF02PBAU (Pastel Blue), etc...Julianne CollinsMetropolitan Adelaide, SA
Absolute Rubbish - Not even 1 star
Absolute rubbish. On the setting 1.5 our toast is burnt, so we put it on 1 and have to watch it, then pop it ourselves. When the toaster is left to burn our toast on 1.5, it pops up so hard it flys out of the toaster. Out of curiosity we put the setting on 3, the toast was totally black and the smoke alarm went off. Unfortunately you cant return a toaster for burning the toast. What a waste of money. Unfortunately all the reno shows use them so people assume that the Smeg appliances must be good.
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Rachel
- 2 reviews
We cant live without this!
We use this toaster for sourdough, soy and linseed, crumpets and english muffins!
With the defrost setting our toast comes out amazing! Easy settings to get the right amount of 'golden' on our toast.
We haven't had any piece of bread get stuck or jammed - so awesome!
Purchased in November 2021 at Harvey Norman for $190.00.
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The reviewer stated that an incentive was offered for this review
LisaSydney, NSW
Throws the toast out
Very pretty toaster but when the toast is done it throws it outside the toaster. I just use normal white bread. It toasts it ok and doesn't get jammed but it's annoying to find your toast on the floor
Purchased in December 2021.
1 comment
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Marie
- 3 reviews
Awful toaster
I purchased this toaster several weeks ago and have disliked using it ever since to the point that I'm prepared to put it away and use my old toaster - which is ridiculous considering the price I paid for it, which is the most expensive - by far - of any other toasters I've seen in shops. To begin with, even if you're only toasting one slice of bread, all four "slots" are activated which is surely a waste of electricity and certainly a waste of the use of the elements. There is no option to only toast two slices of bread. Additionally, it toast...Read more
s unevenly. One side is toasted and the other almost not at all - I have to constantly stop the toasting process and turn the bread slices around. when the bread automatically pops up at the completion of the cycle (or when I manually stop the toasting process) the toast flies through the air landing several feet away on the floor. Yesterday I activated the toast with no bread in it at all and looked inside - the outer 'elements' all glow red but the inner elements don't, only some of them. This is why, I assume, that the toaster doesn't toast evenly. Don't buy this toaster!1 comment
Rodney M.Smeg
Dear Marie,
Thanks for your review. Have you contacted us to discuss these problems? We would like to have the opportunity to have a look at the feedback you have provided. Can you kindly email us dir... Read more
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AdamGSydney, NSW
A few days in and it is only toasting one side
I bought this last week as I loved the retro look that goes well in my period house..unfortunately it toasts unevenly; anything above 2 burns the bread, and the pop is so strong the toast get thrown on to the floor or cupboard - leaving lots of crumbs around the place to attract roaches.. It gets very very hot and is dangerous around children. I paid $200 for this and am bitterly disappointed.
1 comment
Rodney M.Smeg
Dear AdamG,
Sorry to hear about the problems with your toaster. Could you please email [email protected] with your name, address, contact number along with a photo of the data plate on the base of t... Read more
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Kathy C.Mid North Coast, NSW
Second replacement, so disappointed
I brought both the cream toaster and kettle . They look beautiful on your kitchen bench .
Unfortunately this replacement also has now blew a fuse . Really disheartening as I thought I was paying more for a A+ product
Purchased in June 2021 at David Jones for $210.00.
2 comments
Rodney M.Smeg
Dear Kathy C.,
Sorry to hear about the issues with your replacement toaster. Could you please email [email protected] with your name, address and contact number along with a photo of the data plate ... Read more
Thank you SMEG - what great customer service .
Thank you for acknowledging the complaint and then for the A +++++ service to ensure I was delivered a new toaster .... Read more
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ThatperthgalPerth, WA
- 8 reviews
- 1 like
Such a letdown
I really wanted to love this toaster as it looks classy on the bench but that's about the only pro. Wish I had read the reviews before I purchased as it wasn't a cheap investment. The main issues are, does not toast evenly, the corners always come out burnt. Secondly, the toast shoots out so fast and falls on the bench or floor. Thirdly and most annoying thing about this toaster is every single time it toasts, all the crumbs fall out the bottom of the toaster all over the bench. There is absolutely no containment of toast crumbs. Super disappointed Smeg! Would return if I could.
Purchased in December 2021 at Kitchen Warehouse WA, Cockburn for $179.00.
1 comment
Rodney M.Smeg
Dear Thatperthgal,
Thanks for your review. We would like to have the opportunity to have a look at the feedback you have provided. Can you kindly email us direct with your full name, address and a con... Read more
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Disappointed
This toaster came with a hefty price tag but sadly didn’t last. Sparks flew out of my toaster after approx 2 years of having it and now the lever no longer stays in place. The toaster was only used a few times a week.
If I had my time again, I would go with a different brand for the kettle and toaster.
Purchased in November 2021 at Myer for $179.00.
1 comment
Steve C.Smeg
Hi Lisa. Thank you for your review. In order for us to assist you can you kindly email us with your full name, address and a contact telephone number. Could you also please include a photograph of the... Read more
toaster along with the base of the appliance which shows the serial number on it. Once I have this information I will be in direct contact with you to discuss this matter. Our email address is [email protected] and please mark to the attention of Lesley. Kind Regards, Smeg Australia.Similar opinion? Write a review on ieatwords.com.au!
The element blew
After reading the reviews, I thought that won’t happen to me - well guess what the element blew! Only toasts half my bread and then I have to turn. So disappointed.
Purchased at David Jones.
1 comment
Lesley R.Smeg
Hi Wendy - thank you for your review. Can you kindly check if the bagel button has not been accidentally pressed as this will cause your bread to only toast on one side. The bagel button is on the sid... Read more
e of the appliance and if activated it will be lit up. If this is not the case, can you kindly email us with your full name, address and a contact telephone number. Could you also include a picture of the toaster along with a picture of the sticker on the base of the toaster that shows the serial number on it. Once we receive this information we will be in direct contact with you to discuss this matter. Our email address is [email protected] and please mark to the attention of Lesley. Regards, Smeg Australia.Similar opinion? Write a review on ieatwords.com.au!
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Looks good but that's about it
While the toaster looks great, that's about it's only redeeming quality. The toaster worked for a few months (although the toast did always shoot out of the toaster onto the bench), but then the lever would not stay in the down position for long.
Now it won't stay down at all and I have to manually hold it down if I want to toast anything. Very disappointed as I wanted a SMEG toaster for so long and it has performed so poorly.
2 comments
Steve C.Smeg
Dear Ali, I am the National l Service Manager for Smeg and I would like to assist with this problem, could you please email me direct at [email protected] with your address, telephone contact d... Read more
etails and also if you can scan me a photograph of the rating plate from the base of the appliance. Once I have this information I will be in a position to ascertain what to do to fix this matter. Regards, Steve CullenSmeg were very prompt in sending out a replacement toaster, so I am hoping this one works better. Their customer service was very good.
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Kate
- 2 reviews
Pretty good toaster
I use this toaster for my homemade sourdough, the long slots are perfect for non-standard bread sizes. The toaster works well, even toasting on both sides, though if I cut my bread a little thin or does tend to launch out of the toaster a bit. It's only made it to the bench once so far, but I can see some people wouldn't like that.
The only downside really is that there is no lift function for the finished toast, this hasn't been a problem for me really but if I had crumpets or something smaller I might have to go digging. Or they might fly clean out, perhaps this is a hidden functionality and not a fault!
Purchased in February 2021 at Harvey Norman for $175.00.
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PaulSydney, NSW
P00R durability
As with other reviews, my toaster is less than 2 years old and is used no more than 4 times in week yet has failed. I was seduced by the look but dumbfounded at it's lack of durability
Purchased in June 2021 at David Jones.
1 comment
Lesley R.Smeg
Hi Paul. Thank you for your review and reaching out. Have you contacted us to discuss this matter? We would love to have an opportunity to asssist you - can you kindly email us with your full name, ad... Read more
dress and contact telephone number along with a picture of the toaster and a picture of the base that shows the serial number on it. Once we have this information we will be in direct contact with you to discuss this further, Our email address is [email protected] and please mark to the attention of Lesley. Kind Regards, Smeg Australia.Similar opinion? Write a review on ieatwords.com.au!
michelleSouth West, WA
- 10 reviews
Quite dissapointed
I thought I'd spoil myself with a smeg kettle and toaster. The kettle started leaking water a week past warrently. The toaster hasn't performed any better. It sparked and went boom this morning, tripping all the power. It hadn't ever toasted well being very inconsistent. The knob to adjust cooking time has stuck and is unable to turn. Only owned for 18 months. Definitely not value for money. The worst I've owned and I normally just use $20 ones from Coles or Kmart.
Purchased in June 2021 at Harvey Norman for $150.00.
1 comment
Steve C.Smeg
Dear Michelle, I am the National l Service Manager for Smeg and I would like to assist with this problem, could you please email me direct at [email protected] with your address, telephone cont... Read more
act details and also if you can scan me a photograph of the rating plates from the base of these appliances Once I have this information I will be in a position to ascertain what to do to fix these problems. Regards, Steve CullenSimilar opinion? Write a review on ieatwords.com.au!
CantwaitSydney, NSW
- 5 reviews
- 7 likes
Toast hits the ceiling.
Looks absolutely beautiful but it shoots the toast out that fast and high that it practically touches the ceiling, apart from that no other problems. We have the matching kettle no problems with that
Purchased in June 2021 at Joyce Mayne for $150.00.
1 comment
Lesley R.Smeg
Dear Cantwait. Thank you for your review. In order for us to assist you can you kindly email us direct with your full name, address and a contact telephone number. We will then contact you direct to d... Read more
iscuss your concerns. If possible, can you kindly include a photo of the toaster along with the base that shows the serial number on it. Our email address is; [email protected] and please mark to the attention of Lesley. Kind Regards, Smeg Australia.Similar opinion? Write a review on ieatwords.com.au!
unhappyLaunceston, TAS
Not really one-star rating
The second (replacement) from harvey norman in 18 months just died...I had hoped that the high price and reputation of SMEG would ensure some kind of longevity, but no, sadly, this is a very poor product and i won't be coming back...ever!
Purchased in July 2021 for $139.00.
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Amanda99South East Queensland, QLD
- 9 reviews
update: set my toast on fire..twice.
Update: This toaster is 4 years old and I took it back as it set my toast on fire twice now (even with regular cleaning, and not on the highest setting). It looks like the heating elements had warped so that they started touching the toast. For the price, this is really not acceptable. After much discussion with David Jones, they gave me a replacement. I opened it up at home only to find that the closing mechanism doesn't work properly on one side of the toaster. I can only conclude that this product is riddled with problems, and would give it...Read more
0 stars if I could. Do not recommend. This is a difficult one to review- I absolutely love the way this toaster looks. Is it the prettiest toaster on the market? Probably. But for close to $200 it should toast better! I bought this toaster and the matching kettle a couple of years back and boy do they look great in my kitchen. However, it wasn't long before I had to take them (both) back to David Jones to be replaced due to the lever not locking into place to push the bread down. I'm now on the second one and haven't had the same problem; however, it toasts pretty unevenly and varies a lot one day to the next. I'm usually toasting frozen bread- aldi sourdough or their protein bread and the results are highly variable. I like my bread pretty well down (to remove that awful freezer burn taste, usually on setting 4 or 5), but the bread will be toasted well on one side and barely at all on the other. It actually looks like the elements don't heat evenly on the inside when I push the bread down. My husband likes his toast blonde and doesn't seem too bothered by its toasting abilities as I am. I will say that bread almost never gets jammed (unless it's a really tiny piece) and it's relatively easy to clean with a removable crumb tray. So would I purchase this toaster again? Probably, but only because it looks great and there's really nothing else that looks as good. TL;DR: Do not recommend.Purchased at David Jones for $200.00.
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CherylQueensland
WASTE OF MONEY!!
I was brought both the kettle and toaster for my birthday, the toaster is 19 months old, so, no longer under warranty and it keeps tripping the safety switch. It’s only ever been lightly used and to be honest, it’s never been that great, sometimes it burnt the toast, sometimes it would not toast enough even though it was on exactly the same number setting, I’ve owned $30 toasters that have performed much better and lasted longer. After reading the reviews, this seems to be a common fault, if only I researched beforehand, I would have steered well clear from this toaster. It certainly looks the part, but the quality is rubbish!!
Purchased in December 2021 at Myer Retail Stores for $199.00.
1 comment
Lesley R.Smeg
Hi Cheryl. Thanks for your review. have you contacted us to discuss this matter? We would love to have an opportunity to assist you further - Can you kindly email us with your full name, address and a... Read more
contact telephone number along with a picture of the appliance and the base showing the serial number of the product. We will then contact you to discuss this matter further. Our email address is [email protected] - please mark to the attention of Lesley Kind Regards, Smeg Australia.Similar opinion? Write a review on ieatwords.com.au!
To The ConsumerSouth Australia
- 15 reviews
- 17 likes
- TSF02BLAU (Black)
- Verified purchase
Cheap n nasty with a high end price
It toasts unevenly thanks to several elements not working from new, and dries the bread out more than it toasts. It noisily ejects with such aggression, the toast becomes a projectile and often hits the floor - creating a mess and a waste. The browning control is temperamental; the same setting is ok one day, overdone the next. Unlike our previous (much cheaper) toaster, the Smeg is absolutely useless for cooking crumpets. It’s only redeeming feature is the long slots. We got it via a rewards program. I’m glad we didn’t pay directly for it, or we would’ve felt very ripped off by such a poor performing product. We will not have another Smeg!
Purchased in February 2021.
1 comment
Rodney M.Smeg
Dear To The Consumer,
Sorry to hear about the issues with your toaster.Could you please email [email protected] with your name, address and contact details along with a photo of the data plate o... Read more
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Amy P.Tasmania
- 4 reviews
Toasts well but enamel is rubbish.
I purchased both this toaster and matching kettle in the pink and am already on my second of each as Harvey Norman replaced them. The first toaster shorted out the power, the first kettle faded to the point that it was completely mismatched with the toaster.
Now I am on my second kettle, the same issue has happened less than 6 months after it was replaced, then this morning when I cooked my toast, it popped up and sat over the enamel slightly and has now burned it so there is an ugly brown mark at the top on the front of my toaster!
Now not o...Read more
nly am I left with a kettle that is a different colour at the top than it is at the bottom but also a toaster with a huge singe mark from the very toast it cooked!? For over $400 worth of appliances, and for them to have already been replaced once I am totally appalled at the quality.Purchased in February 2021 at Harvey Norman for $200.00.
1 comment
Lesley R.Smeg
Hi Amy. Thanks for your review. Can you please contact us so that we can discuss this further? Our email address is retail [email protected] please include your full name, address and a contact telepho... Read more
ne number. We also kindly ask that you include picture of the appliance along with a picture of the rating plate with the serial number on it. Once we have all of this information, we will be in direct contact with you to discuss this further. Kind Regards, SMEG AUSTRALIA.Similar opinion? Write a review on ieatwords.com.au!
Mandlovu WembembesiPerth, WA
Please Do not buy
Bought my smeg toaster in December from Myer. Been working perfectly fine and makes perfect toast when it's actually working. Today, when I wanted toast real bad, the toaster would not work. It's less than a year old. I m lost for words, lasted less than 9mnths. For its price u would think it will last a life time.
Purchased in January 2021 at Myer for $179.00.
4 comments
Lesley R.Smeg
Hi Mandlovu - thanks for reaching out. Have you contacted us to discuss this? This appliance is still under warranty and we would like to assist you, Can you kindly email us with your full name, addre... Read more
ss and contact telephone number. We would also like to kindly request a picture of the appliance as well as the base that show the serial number on it. Once we have this information, we will be in direct contact with you. Our email is [email protected] and please mark to the attention of Lesley - Kind Regards, Smeg Australia.Thanks. Email sent.
Thanks Smeg Australia, enjoying toast again.
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Questions & Answers
Anonasked
Is there a way to adjust the spring on the eject mechanism as it seems all these throw the toast out onto the bench and floor. I have put a rubber band (I had to experiment to find one which worked) around the eject lever and under the timer knob, which works as a temporary fix. It also is very slow, but we can live with that.
1 answer
Steve C.Smeg
Dear Anon, I am the National l Service Manager for Smeg and I would like to assist with this problem, could you please email me direct at [email protected] with your address, telephone contact details and also if you can scan me a photograph of the rating plate from the base of the appliance. Once I have this information I will be in a position to ascertain what to do to fix this problem. Regards, Steve Cullen
Theresa D.asked
Does this come in a long slot version? for toasting flat breads?
1 answer
I have the long slot Smeg toaster. I would not recommend it to anyone. The long slot is the unit’s only redeeming feature. It’s a
cheap and nasty product pretending to be executive end, with its high end price. My expectations weren’t high, after all it’s only a toaster, but I feel this piece of junk was a huge disappointment. See what else you can find, Theresa.
Diane masked
My toast literally comes flying out!
Why? Does this happen to anyone else?
Have had toaster since November 18”
Prices
- Smeg TSF02WHAU White 50s Retro Style 4 Slice Toaster$187.00
- Smeg TSF02RDAU Red 50s Retro Style 4 Slice Toaster$187.00
- Smeg TSF02PKAU Pink 50's Retro Style 4 Slice Toaster$187.00
- Smeg TSF02PGAU Pastel Green 50s Retro Style 4 Slice Toaster$187.00
- Smeg TSF02PBAU Pastel Blue 50s Retro Style 4 Slice Toaster$187.00
- Smeg TSF02CRAU Cream 50s Retro Style 4 Slice Toaster$187.00
- Smeg TSF02BLAU Black 50s Retro Style 4 Slice Toaster$187.00
- Smeg TSF02SSAU Chrome 50s Retro Style 4 Slice Toaster$195.00
- Smeg - TSF02PGAU - 50's Retro Style Aesthetic 4 Slice Toaster - Pastel Green$199.00
- Smeg - TSF02PKAU - 50's Retro Style Aesthetic 4 Slice Toaster - Pink$199.00
- Smeg - TSF02SSAU - 50's Retro Style Aesthetic 4 Slice Toaster - Chrome$199.00
- Smeg - TSF02BLAU - 50's Retro Style Aesthetic 4 Slice Toaster - Black$199.00
- Smeg - TSF02CRAU - 50's Retro Style Aesthetic 4 Slice Toaster - Cream$199.00
- Smeg - TSF02PBAU - 50's Retro Style Aesthetic 4 Slice Toaster - Pale Blue$199.00
- Smeg - TSF02RDAU - 50's Retro Style Aesthetic 4 Slice Toaster - Red$199.00
- Smeg - TSF02WHAU - 50's Retro Style Aesthetic 4 Slice Toaster - White$199.00
- 50's Retro Style 4 Slice Toaster - Blue$209.00
- 50s Retro Style 4 Slice Toaster - Black$209.00
- 50s Retro Style 4 Slice Toaster - White$209.00
- 50s Retro Style 4 Slice Toaster - Pink$209.00
- 50s Retro Style 4 Slice Toaster - Green$209.00
- 50s Retro Style 4 Slice Toaster - Chrome$209.00
- 50's Retro Style 4 Slice Toaster - Cream$209.00
- 50's Retro Style 4 Slice Toaster - Red$209.00
- Smeg TSF03WHAU 50's Style 4 Slice Toaster White$274.00
- Smeg KLF03CRAUTSF02CRAU Cream Kettle and 4 Slice Toaster Pack$339.00
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Lesley R.Smeg
Hi Lisa.
Thank you for your feedback, we would love to have an opportunity to make things right for you! Can you kindly email us with your full name, address and contact telephone number along with a... Read more
photo of your appliance and the base showing the rating plate on it. Once we have this information we will be in direct contact with you to discuss this matter further. Our email address is [email protected] and please mark to the attention of Lesley. Kind Regards, Smeg Australia.