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FrankSydney, NSW
- 5 reviews
Looks good but poor performance
We got this toaster because it looks great and given we just re did our kitchen thought it would fit in nicely. After the initial excitement of seeing it on the counter we were quickly disappointed by its performance.
Firstly there is no consistence in level of toasting. Using the bread on the same setting it sometimes toasts perfectly then it will toast too light and sometimes it toasts too dark (almost burnt). Now I don't expect my bread to be toasted exactly the same each and everytime but I do expect a much narrower band, especially for...Read more
the price of this unit. The next big flaw is there is no way to raise your bread up slightly once you have completed toasting it. So if you are toasting a smaller piece of bread you have to stick your fingers in the toaster to get it out. Finally and the most frustrating fault is that it springs up so hard when completed toasting that it sometimes launches your bread out of the toaster and if your lucky it lands on the counter but I have often seen it launch my toast up and onto the floor. I am at the point that I just want to get rid of it and buy something else but my other half won't let me given how much we paid for it. Do not buy is my recommendation.Purchased in March 2021 for A$199.00.
1 comment
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Disappointed
This toaster came with a hefty price tag but sadly didn’t last. Sparks flew out of my toaster after approx 2 years of having it and now the lever no longer stays in place. The toaster was only used a few times a week.
If I had my time again, I would go with a different brand for the kettle and toaster.
Purchased in November 2021 at Myer for A$179.00.
1 comment
Steve C.Smeg
Hi Lisa. Thank you for your review. In order for us to assist you can you kindly email us with your full name, address and a contact telephone number. Could you also please include a photograph of the... Read more
toaster along with the base of the appliance which shows the serial number on it. Once I have this information I will be in direct contact with you to discuss this matter. Our email address is [email protected] and please mark to the attention of Lesley. Kind Regards, Smeg Australia.Similar opinion? Write a review on ieatwords.com.au!
The element blew
After reading the reviews, I thought that won’t happen to me - well guess what the element blew! Only toasts half my bread and then I have to turn. So disappointed.
Purchased at David Jones.
1 comment
Lesley R.Smeg
Hi Wendy - thank you for your review. Can you kindly check if the bagel button has not been accidentally pressed as this will cause your bread to only toast on one side. The bagel button is on the sid... Read more
e of the appliance and if activated it will be lit up. If this is not the case, can you kindly email us with your full name, address and a contact telephone number. Could you also include a picture of the toaster along with a picture of the sticker on the base of the toaster that shows the serial number on it. Once we receive this information we will be in direct contact with you to discuss this matter. Our email address is [email protected] and please mark to the attention of Lesley. Regards, Smeg Australia.Similar opinion? Write a review on ieatwords.com.au!
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michelleSouth West, WA
- 10 reviews
Quite dissapointed
I thought I'd spoil myself with a smeg kettle and toaster. The kettle started leaking water a week past warrently. The toaster hasn't performed any better. It sparked and went boom this morning, tripping all the power. It hadn't ever toasted well being very inconsistent. The knob to adjust cooking time has stuck and is unable to turn. Only owned for 18 months. Definitely not value for money. The worst I've owned and I normally just use $20 ones from Coles or Kmart.
Purchased in June 2021 at Harvey Norman for A$150.00.
1 comment
Steve C.Smeg
Dear Michelle, I am the National l Service Manager for Smeg and I would like to assist with this problem, could you please email me direct at [email protected] with your address, telephone cont... Read more
act details and also if you can scan me a photograph of the rating plates from the base of these appliances Once I have this information I will be in a position to ascertain what to do to fix these problems. Regards, Steve CullenSimilar opinion? Write a review on ieatwords.com.au!
To The ConsumerSouth Australia
- 15 reviews
- 17 likes
- TSF02BLAU (Black)
- Verified purchase
Cheap n nasty with a high end price
It toasts unevenly thanks to several elements not working from new, and dries the bread out more than it toasts. It noisily ejects with such aggression, the toast becomes a projectile and often hits the floor - creating a mess and a waste. The browning control is temperamental; the same setting is ok one day, overdone the next. Unlike our previous (much cheaper) toaster, the Smeg is absolutely useless for cooking crumpets. It’s only redeeming feature is the long slots. We got it via a rewards program. I’m glad we didn’t pay directly for it, or we would’ve felt very ripped off by such a poor performing product. We will not have another Smeg!
Purchased in February 2021.
1 comment
Rodney M.Smeg
Dear To The Consumer,
Sorry to hear about the issues with your toaster.Could you please email [email protected] with your name, address and contact details along with a photo of the data plate o... Read more
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LisaPenrith
- 4 reviews
Faulty design
I had a faulty toaster replaced as after 6 months it started only toasting one side. 4 months later the replacement one did exactly the same thing. Harvey Norman were happy to let me get a different brand as I wasn’t interested in another Smeg as it seems to be a manufacturing flaw. It’s a pity because I think it’s the best looking toaster out there.
Purchased in May 2021 at Harvey Norman for A$169.00.
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Gardid48Mid North Coast, NSW
- 7 reviews
Nice looking retro toaster
Worked well for 6months now exchanged loses silicone feet too easily and started cooking toast across only half the bread replacement had 2 pads missing but pack of 4 in the ops manual
Purchased in September 2021 at Harvey Norman Retail Stores - Appliances for A$159.00.
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DamoAUGreater Melbourne (Metropolitan), VIC
- 15 reviews
- 1 like
Toaster tripped my switchboard but Smeg replaces it
Bought this toaster just over a year ago from
DJs. I normally keep all receipts but couldn’t find one for the toaster. It worked beautifully for over a year. It then started tripping my safety switch on the house switchboard. I tried the toaster in different plug sockets and determined it was definitely the toaster. I contacted Smeg and to my total disbelief they replaced it no questions asked. I sent them the serial number and the replacement toaster arrived in about 7 days! Well done Smeg! That’s customer service! I have the kettle, mixer and the blender and the products are amazing.
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MJ
- 2 reviews
- 3 likes
What a pity
I absolutely adore my SMEG oven so I was keen to get my hands on the kettle and toaster. After only purchasing the toaster in May, one side of the toast comes up perfect while the other is barely touched. I now toast in my SMEG oven rather than the actual toaster. Disappointing after such a positive experience with many other products from this premium range.
1 comment
Steve C.Smeg
Hi Mj. My name is Steve Cullen and I am the National Service and Spare Parts Manager for Smeg Australia. Can you please email me direct: [email protected] - please include your full name, addre... Read more
ss and contact number along with a picture of your toaster and a picture of the rating plate underneath. I will then be in direct contact with you to discuss this matter. Regards STEVE CULLEN.Similar opinion? Write a review on ieatwords.com.au!
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OnthebrinkPerth
- 2 reviews
- 6 likes
Great Quality Toaster and recommended to all but here is a suggestion SMEG
These days it is hard to find long lasting great traditional quality appliances. Goods have become increasingly fast moving and if you can get an appliance that lasts beyond its warranty period and up to at least 5 years without extending warranty then great. But if you are to invest $199 ($169 from David Jones if you are lucky as they seldom get discounted and when they do always out of stock as they are very popular) in a Toaster then you would expect great functionality and quality. This is exactly what you get with SMEG such great quality p...Read more
roducts and a real Statement in any kitchen. I needed convincing from the wife, especially when you can pick up any cheap toaster at $20 from a discount store. You cannot go wrong with SMEG, BUT and this is more of a suggestion for the great designers at SMEG - Come on we bought a Black SMEG Toaster and guess what colour is the electrical cord.......grey yet every appliance we have on the kitchen bench has a black cord and not so noticeable. Please SMEG take this on board as constructive criticism and change your electrical cords to black, keeping all the focus on your beautifully constructed appliances and not on the grey cord. Anyway my 2 cents worth but again great products and worth every dollar.Similar opinion? Write a review on ieatwords.com.au!
MrTeeGreater Melbourne (Outer), VIC
- 5 reviews
- TSF02BLAU (Black)
- Verified purchase
Very Disappointed
Bought this and matching kettle from Harvey Norman. The kettle was replaced within 2 months due to a faulty lid, now the toaster is only toasting on one side. For the price of the kettle and toaster I would expect that this would have lasted more than 14 months, just outside the warranty period. :(
3 comments
Steve C.Smeg
Dear Mr Tee, I am the National l Service Manager for Smeg and I would like to assist with this problem, could you please email me direct at [email protected] with your address, telephone contac... Read more
t details, scan me a copy of your purchase receipt and if you can send a photograph of the rating plate from the base of the appliance. Once I have this information I will be in a position to ascertain what to do to fix these problems. Regards, Steve CullenHi Steve, I have sent you an email with the details requested.
Thank you Steve for the replacement toaster. Customer service is paramount to me and you and Smeg deserve a very positive review for your assistance and service. This has restored my faith in Smeg!
Apologies for not posting this update earlier.
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groverNSW, 2286
- 8 reviews
- 1 like
- TSF02BLAU (Black)
- Verified purchase
Great toaster
We purchase this and matching kettle for new kitchen over 12 months ago. While it is not a cheap product but it fits in with and works better than previous toasters we have owned.
No issues with toasting bread or crumpets and defrost mode works great on frozen bread.
Easy to clean and maintain
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2nd smeg toaster within 1 year, same problem.
We redeemed our Qantas reward points for the Smeg black 4 slice toaster, as previous reviews mentioned great looking toaster and worked famously for 6 months, then arced and end of that toaster, Qantas Store kindly replaced as still under warranty. 2nd smeg toaster again same as before, great looking working well receive this toaster in April 2017 this morning arced and now no longer working.
2 comments
Steve C.Smeg
Dear Gail, I am the National l Service Manager for Smeg and I would like to assist with this problem, could you please email me direct at [email protected] with your address and contact details... Read more
and also what are all of the issues. Once I have this information I will be in a position to ascertain what to do to fix these problems. Regards, Steve CullenDear Steve, Thank you for your quick response, I have emailed details through. Regard Gail
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Michael
- 2 reviews
- 1 like
- TSF02BLAU (Black)
- Verified purchase
Very disappointed - didn't last as long as a $30 toaster
Looks lovely but think twice about buying a toaster or small appliance from Smeg. It lasted 14 months and now it's dead, toast won't stay down unless held manually. Disappointing at this price to see such terrible reliability and build quality - I've had $30 toasters that have lasted literally five times longer. Have a number of large Smeg appliances (cooktop, oven, dishwasher) all of which are excellent - but it would appear that the Smeg brand isn't the promise of quality it once was.
2 comments
Steve C.Smeg
Dear Michael, I am the National l Service Manager for Smeg and I would like to assist with this problem, could you please email me direct at [email protected] with your address, contact details... Read more
and model details. Once I have this information I will be in a position to ascertain what to do to fix these problems. Regards, Steve CullenSmeg kindly replaced the toaster, so compliments on good customer service.
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- TSF02BLAU (Black)
- Verified purchase
Disappointing - planned obsolescence?
I loved this loved this toaster when I purchased it, but after just over a year (and conveniently, just after it was out of warranty) it now only toasts on one side. I have to stop and turn the toast over for even toasting. Not what I expected for a two hundred dollar price tag. Not impressed Smeg!
1 comment
Steve C.Smeg
Dear Tiara, I am the National l Service Manager for Smeg and I would like to assist with this problem, could you please email me direct at [email protected] with your details and also what are ... Read more
all of the issues. Once I have this information I will be in a position to ascertain what to do to fix these problems. Regards, Steve CullenSimilar opinion? Write a review on ieatwords.com.au!
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TerryBrisbane
- 2 reviews
- TSF02BLAU (Black)
- Verified purchase
Beware of Sparks - Terrible Toaster
We have had the Smeg black, 4 slice toaster for less than 2 years and it has sparked and will now only toast one side. The product was purchased from Harvey Norman and looked great, but the performance is terrible. You pay a premium price and get less than adequate performance.
2 comments
Steve C.Smeg
Dear Terry, I am the National l Service Manager for Smeg and I would like to assist with this problem, could you please email me direct at [email protected] with your details and also what are ... Read more
all of the issues. Once I have this information I will be in a position to ascertain what to do to fix these problems. Regards, Steve CullenMany Thanks Steve for your prompt reply and offer to replace my faulty unit. I must say this is the best product support / warranty I have ever received. I would definitely give SMEG FIVE Stars for customer support and service.
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Questions & Answers
Diane masked
My toast literally comes flying out!
Why? Does this happen to anyone else?
Have had toaster since November 18”
Barneyasked
Was wanting to purchase a four slice toaster and a kettle from Smeg - because the reviews are mainly so poor ( fridges are terrible reviews too) I’m Looking elsewhere - can anyone recommend a good toaster?
No answers
Malamati michettiasked
I bought a 4 toaster smeg but once side of the bread gets toasted.. it’s being like thS since we bought it 3 months ago .. is there something I am not turning on.. need help.. can’t afford to buy a new one
3 answers
I would return under warranty. You can either get new one or maybe they will give you another brand for free. Having said that I have had no problems with mine
Steve C.Smeg
Hi Malamati Michetti,
We have a 2 year replacement warranty on our toasters.
Please take it back to your place of purchase, with a copy of the receipt and they will exchange it for you.
Regards,
Smeg Tech Support.
Hi yes I would take it back under warranty as it should be better than that for the price of it.Another option is to get in touch with smeg and explain the problem to them as when i was having problems they couldn’t be more helpful.I hope this helps you.Thanks
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Steve C.Smeg
Dear Frank, I am the National l Service Manager for Smeg and I would like to assist with this problem, could you please email me direct at [email protected] with your address, telephone contact... Read more
details and also if you can scan me a photograph of the rating plate from the base of the appliance. Once I have this information I will be in a position to ascertain what to do to fix these problems. Regards, Steve Cullen