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Reviews

2.1

17 reviews
5
(3)
4
(1)
3
(1)
2
(2)
1
(10)
  • Build Quality
    3.4 (7)
  • Value for Money
    2.4 (7)
  • Cleaning & Maintenance
    3.8 (6)
  • Even Toasting Yes (4) · No (4)
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Elizabeth

ElizabethSydney, NSW

  • 4 reviews

Best toaster ever

published

Love this toaster. Bought it to replace a breville we’d had for 20 years so we could get a more attractive toaster to match our smeg kettle and one that fit longer pieces of bread.
It toasts evenly. Looks great and it’s Easy to operate. Love it.

Purchased in October 2020 at Harvey Norman.

Build Quality
Cleaning & Maintenance
Value for Money
Even Toasting Yes
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Rachel

Rachel

  • 2 reviews

We cant live without this!

published

We use this toaster for sourdough, soy and linseed, crumpets and english muffins!
With the defrost setting our toast comes out amazing! Easy settings to get the right amount of 'golden' on our toast.
We haven't had any piece of bread get stuck or jammed - so awesome!

Purchased in November 2020 at Harvey Norman for A$190.00.

Build Quality
Cleaning & Maintenance
Value for Money
Even Toasting Yes
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The reviewer stated that an incentive was offered for this review

AdamG

AdamGSydney, NSW

A few days in and it is only toasting one side

published

I bought this last week as I loved the retro look that goes well in my period house..unfortunately it toasts unevenly; anything above 2 burns the bread, and the pop is so strong the toast get thrown on to the floor or cupboard - leaving lots of crumbs around the place to attract roaches.. It gets very very hot and is dangerous around children. I paid $200 for this and am bitterly disappointed.

1 comment
Smeg
Rodney M.Smeg
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Kathy C.

Kathy C.Mid North Coast, NSW

Second replacement, so disappointed

published

I brought both the cream toaster and kettle . They look beautiful on your kitchen bench .
Unfortunately this replacement also has now blew a fuse . Really disheartening as I thought I was paying more for a A+ product

Purchased in June 2020 at David Jones for A$210.00.

Build Quality
Cleaning & Maintenance
Value for Money
Even Toasting Yes
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2 comments
Smeg
Rodney M.Smeg
Kathy C.
Kathy C.

Looks good but that's about it

published

While the toaster looks great, that's about it's only redeeming quality. The toaster worked for a few months (although the toast did always shoot out of the toaster onto the bench), but then the lever would not stay in the down position for long.
Now it won't stay down at all and I have to manually hold it down if I want to toast anything. Very disappointed as I wanted a SMEG toaster for so long and it has performed so poorly.

2 comments
Smeg
Steve C.Smeg
Ali
Ali

Smeg were very prompt in sending out a replacement toaster, so I am hoping this one works better. Their customer service was very good.

Kate

Kate

  • 2 reviews

Pretty good toaster

published

I use this toaster for my homemade sourdough, the long slots are perfect for non-standard bread sizes. The toaster works well, even toasting on both sides, though if I cut my bread a little thin or does tend to launch out of the toaster a bit. It's only made it to the bench once so far, but I can see some people wouldn't like that.

The only downside really is that there is no lift function for the finished toast, this hasn't been a problem for me really but if I had crumpets or something smaller I might have to go digging. Or they might fly clean out, perhaps this is a hidden functionality and not a fault!

Purchased in February 2020 at Harvey Norman for A$175.00.

Build Quality
Cleaning & Maintenance
Value for Money
Even Toasting Yes
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Amanda99

Amanda99South East Queensland, QLD

  • 9 reviews

update: set my toast on fire..twice.

published

Purchased at David Jones for A$200.00.

Build Quality
Cleaning & Maintenance
Value for Money
Even Toasting No
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Cheryl

CherylQueensland

WASTE OF MONEY!!

published

I was brought both the kettle and toaster for my birthday, the toaster is 19 months old, so, no longer under warranty and it keeps tripping the safety switch. It’s only ever been lightly used and to be honest, it’s never been that great, sometimes it burnt the toast, sometimes it would not toast enough even though it was on exactly the same number setting, I’ve owned $30 toasters that have performed much better and lasted longer. After reading the reviews, this seems to be a common fault, if only I researched beforehand, I would have steered well clear from this toaster. It certainly looks the part, but the quality is rubbish!!

Purchased in December 2017 at Myer Retail Stores for A$199.00.

Build Quality
Value for Money
Even Toasting No
1 comment
Smeg
Lesley R.Smeg
Bradley J.

Bradley J.Metropolitan Adelaide, SA

Same issue with now two toasters.

published

Purchased in June 2016 at Harvey Norman for A$179.00.

Build Quality
Cleaning & Maintenance
Value for Money
Even Toasting No
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1 comment
Smeg
Rodney M.Smeg
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never again

never again

  • 3 reviews

Second one I’ve thrown out

published

This is the second Smeg toaster I’ve had in under three years . The first one lasted less than a year and the second one I’ve just thrown out after less than two years . Smeg replaced the first and I recently emailed them, no reply, to let them know the same thing, tripping the safety switch, happened to the second one . We also have a Smeg kettle which is now starting to leak under the water level window, again we’ve had it under three years. As I said to Smeg Australia, I wonder if this would be happening if they were still Made in Italy. Smeg used to have a really good name and now you get inferior quality for the same high price. Simply replacing appliances just causes toxic landfill . They should be made to last at least 5 years .

Purchased in November 2016.

Even Toasting No
3 comments
Smeg
Steve C.Smeg
never again
never again

Hi Steve, Ive thrown them out . Have already got a new toaster . What can be done with the kettle ? Can you also tell me why no-one replied to my letter to Smeg ?

Smeg
Steve C.Smeg

Dear Never Never, Can you please scan me a copy of the letter on the above email address, I will then be able to look into this matter,regards Steve.

Caught on fire!

published

This toaster was purchased less than a year ago, and from day one has always had issues. Firstly, it only toasts ONE side of the bread; meaning I have to manually flip it so it will toast evenly. That is not okay for such an expensive toaster. The final straw was today when I noticed something smelled like smoke/electrical fire in the kitchen.. I run to the kitchen to find that the toaster was smoking and it looked as though the coil inside had caught flame. I quickly unplugged it and will definitely not be turning it back on. This is a fire hazard and could have easily caused a house fire. I have attached a photo to show you the damage it has caused to the outside. CAUTION TO ALL! Emailed them but have yet to hear a response...

Date PurchasedJan 2018
1 comment
Smeg
Steve C.Smeg

Dear Tay, I am the National Service Manager for Smeg in Australia so I have pass your email onto the correct people at Smeg in the USA. Regards Steve Cullen

Jill

JillMelbourne

  • 2 reviews
  • 1 like

Another unhappy Smeg customer

published

This is such a great looking toaster but sadly that is now all that is good about it. I also loved the long toasting slots. Unfortunately after only 1 year and 8 months of using it no more than twice a week, the middle panel has now died and the outer panels barely toast the bread. Smeg, after paying $160 for a toaster to only last 20 months is really disappointing.

Date PurchasedDec 2016
2 comments
Smeg
Steve C.Smeg
Jill
Jill

Thank you Smeg customer service for resolving my problem with the toaster - a new toaster was delivered today.

Therese Hall

Therese Hall

  • 5 reviews

The very best

published

I had many Coles reward point and chose to get a smeg toaster and a smeg kettle
The toaster is the best toaster I have ever used around the world
Toast come out crunchy and perfect in every way.
would never buy any other toaster ever
Not only do they look great they cook well too

Date PurchasedJun 2018

2nd one now in 2 months.

published

It only toast on one side the outer part of the toaster. Inside does not get hot. I just returned one and waited 2 weeks for the new one. Old one was less than 2 months old and never worked. I already sent an email to you. I love all the other Smeg Items I own . But this one???

Date PurchasedJan 2018
1 comment
Smeg
Steve C.Smeg

Worst toaster

published

I purchased the Smeg toaster presuming for the price it would toast perfectly. It has only ever toasted one side, you have to turn it around during toasting to get it even. I think for the price you would expect it to be perfect every time. I have bought cheaper brands before and have had more success.

Date PurchasedMay 2016
2 comments
Smeg
Steve C.Smeg
JD02
JD02

Great service. Email sent today.

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Robyn Wendy

Robyn Wendy

  • 3 reviews

Very short life span

published

We bought the 2-slice version and it lasted just over a year before the internal heaters stopped working. The new 4-slice bought in April 2017 stopped working after less than a month of use. While these toasters look fantastic, they are clearly not built to last. Particularly disappointing at their price point.

Date PurchasedApr 2017
monno

monnoSydney, NSW

  • 12 reviews

Terrible toaster - nothing but problems

published

This is the worst toaster we have ever had. You would think with a price tag of almost $200 it would be great but we have had nothing but problems. Have had it about 6 months and its awful. Never consistent with the browning - you can put the bread in in one instance on level 3, and have it toast a tiny bit one day - and the next day same toast same setting and its burnt. Its a bit like a surprise really - you never know how the toast is going to come out even though you use the same setting. Another thing that has just occurred in the last couple of days is the cancel button doesn't do anything anymore - have to turn it off at the power point to get the toast to pop up when you want it to stop. Very disappointing.

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