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Taryn I.Greater Melbourne (Metropolitan), VIC
Not happy with the service. For the large amount of money I paid, I feel let down by smile solutions.
My Orthodontist was very good at selling me the invisalign treatment. Once I had invested my money however, many new details arose which I was not told initially. More often then not I would not even see my orthodontist during my appointments. Everything was done by the nurses, which was no problem for me as the nurses were lovely and I felt confident in them, however on the rare occasion I did see my orthodontist she was always so frantic she never gave me more than a minute or two of her time. I didn't even get a opotunity to ask her questio...Read more
ns. Very contrasting to my first meeting with her before I had invested my money. She then went on maternity leave halfway through my treatment, I was told by the nurses she would continue my treatment by corospondance while on leave. What that actually meant which I was - I would have to come in twice as often, to have photos taken then wait a week to here what my orthodontist next instructions were for the nurses before I was to come in again. It was very frustrating to constantly be coming in for what seemed like such breif appointments. My treatment would have been better off handed over to another orthodontist and I would have requested that initially had I been given all the information. Before my invisalign treatment started I was presented with three different payment plans, the one I selected offered a complimentry whitening once my invisalign was completed. During my last appointment, I asked to book in for the promised whitening. The girl on reception told me that as I was not paying anything for the whitening I am not a priority (keep in mind I have just spent $7000 with Smile Solutions on invisalign), which means that I would have to wait 4 months for the whitening and on top of that I need to pay $100 deposit to secure the booking. I said to the girl I don't feel that is correct as I was never told that previously. She insisted if I did not pay the $100 in that moment she would not hold the appointment time for me. Given the amount of money I had spent with Smile Solutions I found the service very poor. I would suggest to anyone looking for Orthodontic work to do your research. I have heard of many great places around Melbourne offering the same treatment for a better price and hopefully with better service than I received.Similar opinion? Write a review on ieatwords.com.au!
stephy x.Greater Melbourne (Inner), VIC
Bad experience
usually will get appointment the day before my appointment ( I have been using this dental clinic since two years ago) but I hadn’t gotten any reminder for my last appointment for orthodontist and I missed it. I called today for asking if I missed it or not and they don’t even notice it and the attitude is very bad and don’t even apologise for it. Just saying we can’t do anything about it !
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Wouldn't go back again!
Dr Sathorn did not provide adequate explanation and proceeded with placing a gadget inside my mouth which was for an XRay. He was unwelcoming of questions and answered the questions in a patronising manner.
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NikkyMelbourne
- 9 reviews
- 2 likes
Thank you for a pleasant dental visit.
I was impressed with the dental work. Dentist explained every step of the treatment and made sure that I'm comfortable with that. Smile Solutions will be my first choice when it comes to any dental treatment.
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Wonderful experience!
I fully enjoyed every experience in having my braces placed then removed at Smiles Solutions.
My orthodontist Dr David Austin gave me the confidence that he would fix my teeth. I strongly recommend anyone to get the services of Smiles Solutions!
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milly_mazzoneMelbourne
- 2 reviews
Very happy with my dentist
I have had orthodontic treatment, my check-ups, cleans and my teeth whitening here and count myself lucky to have found this place. The location is amazing and the staff are great. My dentist and orthodontist have made me feel so comfortable and now my partner, his sister, my mother and my sister all come here too. Highly recommend this place
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Best place in Melbourne
I have nothing but positive things to say about this place. Previously I had gone to get my teeth checked by other 'professionals' but had always left with the feeling that I had been talked to by a con man. After my first visit here I felt as though they really understood what I was after and the advice they had given me for treatment was way more in depth and sounded so much better than other places I had been too. I had some teeth removed which was painless for the first time in my life, same goes for getting my teeth and gums cleaned. I also have braces (which I have had before) but it feels like the orthodontist really cares about his work and isn't just there for a pay cheque. Well done Smile Solutions. I can't recommend enough!
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Sam WMelbourne
Service with a smile!
It had been several years since my last dentist trip so it's fair to say I was a little apprehensive about this visit! After a recommendation from a work colleague I made the appointment with smile solutions, and I'm so glad I did! Right from the start all of the staff were so welcoming and accommodating. Knowing that I was a little fearful they went out of their way to explain everything to me in detail and answered all of my questions. As it had been awhile since my last dentist appt I needed a few fillings. They explained all of the options ...Read more
to me in terms that I could understand, and gave me options to choose from so that I could pick one that worked around my personal life and suited my budget. I would definitely recommend them to anyone! All my work has now been completed and I couldn't be happier!Similar opinion? Write a review on ieatwords.com.au!
Sarah Kate
- 6 reviews
- 2 likes
Very happy!
I was very happy with the treatment I received! The staff were all professional and very understanding of my concerns going in to my treatment. Fast forward a few months and I have a healthy bright smile in time for my wedding! I'll definitely be recommending smile solutions to my friends and family!
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AliMelbourne
- 2 reviews
- 1 like
- Verified customer
Professional and Pain Free Dentistry
I have just finished up a series of 7 fillings with Dr Sinclair and couldn't be happier with the results and the experience. In each session she was gentle, professional and efficient. The entire thing was virtually painless and completely stress free. Which is a big call from someone who has actively avoided the dentist for several years! once again have a healthy smile!
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Fantastic Experience
Fantastic experience at this dentist - who would have thought that was even possible. After performing an incredibly detailed examination of my mouth, explaining everything as she went, my dentist then offered to book me in for a professional clean with a hygienist, an appointment that had just come available straight after. Having never have my teeth cleaned by one before, I was amazed at the difference it made. She was so gentle and my teeth have never sparkled so much!!
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PetMelbourne, Victoria
- 2 reviews
- 1 like
orthodontic treatment at SmileSolution is bad
My experience about the orthodontic treatment at SmileSolution is bad. At the beginning, their orthodontist showed me the picture of before and after the treatment of my case. I was really attracted by the after picture of treatment and signed its contract. Then she was pregnant and her colleague was responsible for my treatment. After 1,5 year, he said that "your teeth looks great and that's what we want" while it's still protrude as before, especially, the result is completely different from the after treatment picture their orthodontist show...Read more
ed me before. Finally, I canceled it when I already paid nearly the whole treatment fee $7,000. Now I know that how stupid I was when believing in the before and after picture of treatment their orthodontist showed me. The good point at SmileSolution was that their staffs at the reception were really friendly, nice and helpful. They often remind me of the appointment and gave me some free stuffs such wax and tiny brush for cleaning the braces. Actually, I posted this review before but had to remove it because they called eCollect to scare me by asking me to pay the cancellation fee which they said I didn't need to pay for when I canceled my treatment. Now I'm back to my country and feel safe.Similar opinion? Write a review on ieatwords.com.au!
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