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Reviews

(1,086)
(62)
(26)
(46)
(215)
  • Product Quality
    4.6 (423)
  • Return Claim MadeYes (18) · No (438)
  • Warranty Claim MadeYes (12) · No (443)
  • Product Appearance As advertised (80%) · Not as advertised (20%)
  • Shipping
    4.3 (12)
  • Customer Service
    4.6 (419)

Reviewer Photos & Videos

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The mattress that arrived was very hard, damp and strongly smelling of antiseptic

published

I couldn't sleep on this mattress - and slept on the couch - because of the smell and it was hard. I feel that when you complain you are offered fobbing off responses - like it will get softer even though when I've bought a soft mattress before they start off soft - and it will wear in like a pair of shoes - which actually exacerbate your frustration instead of soothe it. And then you are told that only if the quality-control employee whose interests are alligned with the company decides the smell is too strong - they will give you another. There is no reassurance about rectification.



Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationArmadale
See all answers

Roxanne

RoxanneSydney, NSW

Excellent service

published

Today I went to snooze at Penrith after being to 3 other mattress stores all of which didn’t have any stock available of what I wanted!
Into Penrith and Kathleen helped me, she was awesome! Explained the features of the mattress I was interested in, explained the warranty & arranged delivery all within 10 minutes! Excellent experience!!



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPenrith
See all answers
Nik W.

Nik W.Sydney, NSW

Picking up Our Mattress

published

purchasing our mattress was smooth and easy was great customer service Instore happy with service.
However the pickup was not so nice the gentleman that was at the warehouse/delivery centre was not efficient he didn't want to see any proof of purchase said " I dont care who you are as long as this mattress gets picked up" so glad someone else didn't turn up they would have got a free mattress on our behalf. Not caring who picks up the mattress is so wrong this will end up BAD one day someones mattress will get stolen or given to the wrong person one day. This warehouse person needs to take more care. Was Not Happy with his service.



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFyshwick ACT
See all answers

Great service

published

My son purchased furniture from the Ocean Grove range. We received great service at the store and afterwards. Thanks so much Shane and team. And my son has already filled the bookcase. It’s great!

Customer Service
1 comment
Snooze
SnoozeSnooze

Nat

NatSouth East Queensland, QLD

Helpful and attentive customer service

published

I wasn’t made to feel rushed when going back and forth testing out a number of mattresses and I’m now having a great night’s sleep on my new Sealy mattress!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSnooze Fortitude Valley
See all answers
1 comment
Snooze
SnoozeSnooze

Cin

CinFar North Queensland, QLD

  • 2 reviews

Great customer service and the ladies are wonderful to deal with

published

Store was very well presented
Ladies so friendly and welcoming
Definitely know there stuff to fit your needs and very helpful
Follow up service was also brilliant and we will definitely recommend to people

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCairns
See all answers
1 comment
Snooze
SnoozeSnooze

newguns

newguns

  • 4 reviews

Do not recommend Craftsman Sleeptailor

published
Customer Service
Product Quality
1 comment
Snooze
SnoozeSnooze

Marie

MarieSydney, NSW

Exceptional Service and Product

published

We have bought one ensemble, bedhead and two mattresses at Homebush on different occasions and found Tan to be very friendly, professional and helpful at both times. His service and knowledge of the products were exceptional. Because of Tans's excellent customer service and the quality of product that was best recommended to suit our needs and price I will always recommend and return to Snooze at Homebush in the future. Cheers Marie

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationHomebuswh
See all answers
1 comment
Snooze
SnoozeSnooze
Martin

MartinSydney, NSW

One of the best shopping experiences

published

I just happened to visit this store by chance because it was near me at the time. I was interested in new mattresses anyway. The assistant Yasha and the owner Vandna were so friendly, helpful and professional in their service I ended up happily spending a lot more than I thought I would. Highly recommend this store for excellent bedding product and service.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationManly Vale NSW
See all answers
1 comment
Snooze
SnoozeSnooze
RJW

RJWSydney, NSW

  • 2 reviews

Store Manager - "You would be better off trying to sell it on Gumtree!"

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationSnooze Moore Park
See all answers
2 comments
Snooze
SnoozeSnooze
RJW
RJW

Great customer service and a great bed

published

The bed was easy to assemble and I bought a mattress and whilst the bed was taking an extra week to arrive they loaned me a base so I didn’t have to sleep on the mattress on the floor

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Snooze
SnoozeSnooze

Yan Aung Moe

Yan Aung MoeSouth East Queensland, QLD

Quality, customer service and delivery

published

The mattress and base are perfect together. I received friendly and excellent customer service on phone and at shop. They help me to arrange quick delivery plus flexible time requirements.

Customer Service
Product Quality
1 comment
Snooze
SnoozeSnooze

Pete

PeteSouth East Queensland, QLD

Quick service and friendly staff.

published

I urgently needed two Q.Size beds in the space of 5 days, purchased, delivered and installed. These guys certainly understood my requirements and arranged everything for me in 4 days. The two young guys delivering and installing were friendly and fast, cant thank them enough. Thanks to all the team at Snooze

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFortitude Valley
See all answers
1 comment
Snooze
SnoozeSnooze

Helen K.

Helen K.Metropolitan Adelaide, SA

Snooze Marion Franchise

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMarion Snooze
See all answers
2 comments
Snooze
SnoozeSnooze
Helen K.
Helen K.

Interesting not what my research tells me. I have done extensive research. It has been done to cut corners pure and simple. That is the only reason it is done.

Robyn Bradley

Robyn BradleySydney, NSW

Love love love my bedroom suite

published

Id like to thank the beautiful, most amazing caring staff at Snooze, specially Maria. We spent days looking for furniture and specially a bedroom suite after it was all destroyed after my sons murder in my house. What you did for me was above and beyond. This was the first time in weeks I actually smiled, yes cried too but happy tears. . I love love love my bedroom suite so much. Havent seen anything close to it that Id even look sideways at. Thank you Snooze but more so Maria.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBankstown
See all answers
1 comment
Snooze
SnoozeSnooze

Wonderful Customer service

published

Adleen from the Castle hill store is amazing. Wonderful customer service. She looked after my parents well and knew exactly what kind of they matresses/beds they need. Thank you to her.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationCastle hill NSW
See all answers
1 comment
Snooze
SnoozeSnooze

julieak4

julieak4South East Queensland, QLD

Great product, sensational customer service!

published

Wonderfully pleasant experience, thorough knowledge and advice given by Andrew and the team. On time professional delivery service and installation. Can’t beat their good old fashioned customer service from start to finish, well done!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationWindsor
See all answers
1 comment
Snooze
SnoozeSnooze

Helpful advice and great service

published

We visited the store several times before making our decision and found the staff very knowledgeable and personable. Nothing was too much trouble and the delivery and installation were exceptional.

Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Snooze
SnoozeSnooze

Outstanding service by sales assistant Yasha

published

My mother broke both her legs abroad and we needed a suitable reclinable bed for her ASAP for her arrival home. Yasha was efficient, incredibly helpful and empathetic towards my request. I want to thank her for all her help during this stressful situation! She is the best and can't thank her enough!!

1 comment
Snooze
SnoozeSnooze

Lizzie Scott

Lizzie ScottPerth, WA

hoodathort..FANTASTIC

published

Harrison at Snooze Claremont provided thoughtful and thorough engagement in this very personal and important process and purchase of a surprise box mattress.....and a game changing Technogel pillow thrown into the deal! I was listened to intelligently and provided with a good variety of comparisons and given good time and space to think about what i really wanted and felt comfortable on. Great service and with a smile and no hard sales pitch. Go check them out.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationClaremont Snooze
See all answers
1 comment
Snooze
SnoozeSnooze

Page 1 of 72

Questions & Answers

Katrina Anderson

Katrina Andersonasked

Can you cancel and get your deposit back

2 answers
Theresa
Theresa

Hi Katrina. Sorry I don't know the answer to that question. You will have to ask them.

Snooze
SnoozeSnooze

Dear Katrina,

Thank you for contacting Snooze. Please contact the team at the store where you placed your order or email us at [email protected] with your contact and store details. Please know that store are not required to provide a refund when there has simply been a change of mind.

Regards,
Snooze


MichelleD

MichelleDasked

Are you still making /selling the bilby loft bed?

1 answer
Snooze
SnoozeSnooze

Hi Michelle,

Unfortunately, Bilby is no longer available, but we do have other frames that may be suitable.

A Snooze Store near your location will be glad to assist you in choosing a suitable bed frame.
You can find your nearest Store by using our Store Finder function on the website https://www.snooze.com.au/pages/store-locator

Thanks,
Snooze


ioanna

ioannaasked

Bilby Single Bed Frame Snooze- does anyone know where I can get a copy of Assembly instructions?

1 answer
Snooze
SnoozeSnooze

Hi Ioanna,

If the assembly instructions for the products in your order are missing please contact the store that you purchased the products from and we will ensure these are sent to you as quickly as possible. We can send either send the instructions by post or send a scanned image of the instructions by email.

Thanks,
Snooze


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