Would give negative rating if I could. Unfortunately, a 1 star is the lowest on this site.

Having discussed with 2 Snooze stores that I have a bad back and my partner has hip bursitis and tendonitis we were sucked in by the well-trained sales team and went through the ridiculous process that is the ‘Snooze Profiler’. Based on the results we were advised by not 1 but 2 stores that the best mattress for us was a Sealy Palatial Plus. We were told that this was the plushest mattress from Sealy, and it would offer the most support.

I am extremely...Read more

Purchased from the Moore Park store.

First Delivery = Didn't even try to get the bed into the house. (4.5 month wait)

Second Delivery = Can't get the bed into the room, but tried. (2 weeks wait)

Contacted the manager at the Moore Park store = We can only offer you store credit, not refund. If you want a refund, you can send me an email and I will forward it to the head office. (email sent, followed by 2 phone calls and 1 week of waiting, no response).

Contacted Snooze head office directly and got this response after 2 weeks "T...Read more

I bought a Madison Grosvenor mattress in January from the Moore Park store. I spent over an hour testing the beds and the sales person seemed helpful. I ended up buying the Grosvenor even though their bedmatch system told me to go for something softer. When I got the bed home it was rock hard. The store assured me it would get better over time. It was over a month and still getting up with sore back every day.
I was near the Bankstown Captain Snooze and decided to try to beds again to see whether the bed really was as comfortable as I had thou...Read more

We bought a mattress from snooze Moore park 6 month's ago. We were looking for a good mattress. We were told to try the bed match system. The result was green for my husband and blue for me with the my side mattress series 6. Since we bought this mattress it is a nightmare. First we came to see the manager to exchange the mattress. It was impossible. He said we had to get used to it and try it at least two months before he could do something. A rule's company. After two months of sleepless nights and chiropractor sessions because of my sour bac...Read more

I came to purchase a mattress and a bedframe from snooze last Saturday. The very kind lady named [name removed] from Moorepark Branch in Sydney helped us out and explain the differences between the mattress, etc. At the end we decided that we are going to buy the madison mattress at the same day. [name removed] checked with her manager and said that the items we ordered are in stock and will be ready on wed the next week.

I decided to purchase this one because I need this URGENTLY - I moved out of my place on Wed so I take on her promise and...Read more

Over a year ago I purchased a Design Mobel Energise 2 bodyfit mattress from Snooze Moorepark Sydney for about $3,000. Within a short time of owning the mattress, the seams split and the cover tore all over. I have spent over a year having the mattress fixed and replaced - the replacement Energise 3 ripped in the same way - writing letters and emails and calling Snooze and the manufacturer to come and take away the faulty mattress and give me my money back!I had to lodge a complaint at the NSW Office of Fair Trading - no success - and then had ...Read more

Great if you get the right customer service staff member. Cannot comment otherwise if you don't. They are more expensive than other stores but I am hoping the product will speak for itself.
Excellent customer service today in Moore Park store. After visiting every bedding / furniture store in the Supa Centa, [name removed] at Snooze was the only one who genuinely offered assistance and introduced herself to me. Freedom ect take note. I am looking forward to my new bed arriving. Will see what happens I guess....
The other staff in the store w...Read more