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Wong Z.South East Queensland, QLD
Excellent Customer Service
The customer service was excellent. I went to the store in Fortitude Valley to browse my new bed, the lady was super nice and explained everything that I needed to know to me. I then purchased them online, and they were delivered to me in a couple of days. Highly recommended!
1 comment
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Wonderful service
Snooze at Windsor provided brilliant service getting me the bed I wanted, and delivering it at a time that suited me. I had visitors coming within a few days and appreciated the great service helping me out.
1 comment
SnoozeSnooze
Hi Lucy,
Thank you for your kind words! I’m glad to hear you had such a positive experience. ... Read more
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Ricky B.Litchfield, NT
Great service
Don't normally leave reviews but in this case I thought I would share. Made a purchase on boxing day and received a call the same day to advise there was an issue.. Went on to receive a further couple of calls over the following days explaining they are still working on it. Eventually received a call from store manager Christie from Cairns who advised they were out of stock and offered a recent floor model and also through in pillow case protector for the trouble. Overall very happy with the communication and the customer service, will definitely shop again!
1 comment
SnoozeSnooze
Hi Ricky,
Thank you for your kind words! I’m glad to hear you had such a positive experience. ... Read more
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Lotus 10Nambour
Comfy bed.. No suprises
Snooze was a Google ad so I browsed and was pleased to find the bargain I had hoped for. Kind single firm posturepedic. But to buy without viewing or testing... The gamble!!! Turned out perfect... My confidence rewarded.
1 comment
SnoozeSnooze
Hi,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
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Stephanie
- 3 reviews
Terrible customer service. They ignore you
They took my money and now ignore the customer service side of things. I am still waiting for a reply to my message and my order. Dont waste your money
1 comment
SnoozeSnooze
Dear Stephanie,
Thank you for responding to our emails and for helping us facilitate the delivery this weekend. Any inconveniences are sincerely regretted.
Regards, Snooze.
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AnnamariaSouth East Queensland, QLD
Very professional service
Very happy with the product quality, the mattress is fabulous. The staff was helpful and did everything to accommodate my requirements. Would have no hesitation in recommending them to my friends.
1 comment
SnoozeSnooze
Hi Annamaria, thanks for leaving your review. Great to hear you had such a positive experience with our team. Regards, Snooze.
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Fantastic service
The delivery service of our new bed was fabulous. The guys were very fast and efficient and friendly.
Also the new bed is very comfortable, firm but not too firm. Thank you Snooze
1 comment
SnoozeSnooze
Hi Graham, thank you for leaving the details of your recent purchase from the Snooze online store. We're pleased to hear that you had a wonderful delivery experience. Enjoy your new bed! Regards, Snooze.
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Excellent product and perfect service
My bed is perfect, but more than that the service right from the first phone call with Marita, to the updates from Her on my order status and delivery options, to the two gentleman who delivered my bed with caution and care for my product and my home. Thankyou Snooze and Marita
1 comment
SnoozeSnooze
Hi Vik,
Thanks for taking the time to leave this review! We will pass it onto Marita and the team. Enjoy the new product!... Read more
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Waste of time and money
It was such a waste of time and money. Most of the products are low quality or factory defect. You probably ending up with the hassle of factory check request. It is such waste of time and money.
1 comment
SnoozeSnooze
Dear Farshad
Thank you for flagging your disappointment with your Snooze purchase. Your experience is sincerely regretted. If you would like for us to review details with the store please email your... Read more
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Kim M.North-West & West coast, TAS
Excellent Service from Launceston Store
Sofie was fantastic. Knowledgeable & friendly, even keeping our boys occupied with balloons while we made our selection. Bed suite arrived within suggested time frame. High quality. Excellent correspondence from Sofie. Great experience from start to finish. Highly recommended.
1 comment
SnoozeSnooze
Dear Kim,
It's great to hear you had such a wonderful experience with Sofie and the team at our Launceston store. We will pass this onto them. Thanks for taking the time to leave your review!... Read more
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SNOOZE... Highly recommend!
I would highly recommend online shopping with Snooze! It was so simple to navigate through what was on offer! A click of a button and my shopping was done! I selected the delivery service and immediately I had a phone call from a friendly guy, arranging a delivery day and time! So impressed!!! My goods arrived in perfect condition and the lovely delivery guys were helpful and courteous! Thanks Snooze!
1 comment
SnoozeSnooze
Hi Nez, thanks for your review. We're pleased to hear your online experience was great and we will be sure to pass it along to the team. Regards, Snooze
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Sarah W.Tasmania
I had the pleasure of dealing with Monica at the Launceston store. She provided an excellent customer experience!
Fantastic experience in regards to the customer service received. We are very happy with the Sealy mattress we purchased and the mattress protector suggested by the Snooze representative. The delivery company were also great to deal with.
1 comment
SnoozeSnooze
Hi Sarah, thank you for leaving the details of your recent visit to Snooze Launceston. We're pleased to hear that you had a wonderful experience and will be sure to share with the team at the store. Regards, Snooze.
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The reviewer stated that an incentive was offered for this review
AnitaGreater Melbourne (Inner), VIC
Quality & great service
I ordered the 1.0 bedgear pillow & am so impressed with how good the pillow is. I wish I had this pillow years ago. To top it off I received great customer service & the care & genuiness of the staff member Carolyn made me a snooze customer for life.
1 comment
SnoozeSnooze
Hi raffzgn, thanks for taking the time to leave a review. We're glad to hear you received excellent customer service, we will be sure to pass this along to Carolyn and the team. Regards, Snooze.
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EmmaGreater Melbourne (Outer), VIC
- 2 reviews
Purchased a Slumberland Mattress
I purchased this https://www.snooze.com.au/products/slumberland-chiswick-mattress?variant=19833819037783 slumberland mattress online at Snooze after going in store and finding the right one. Excellent customer service and amazing mattress, would highly recommend for anyone looking to buy one.
1 comment
SnoozeSnooze
Thanks for taking the time to leave a review, Emma. We're happy to hear you found the right mattress for your needs and that your online shopping experience met your expectations. Thanks, Snooze
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Jackie RSouth East Queensland, QLD
Awesome and affordable kids bed
Vibe kids single grey bed and emperor mattress. Easy to assemble and super comfortable. Good quality at a reasonable price. Excellent customer service via telephone. My son loves it. A+
2 comments
SnoozeSnooze
Dear Jackie,
Thanks for leaving your review here. We're thrilled to hear your son loves the new bed, and we will pass your feedback onto our Online Store team.... Read more
Regards, Snooze.Special thanks to Shane at the Fortitude Valley store for his exceptional customer service. Jackie R
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The reviewer stated that an incentive was offered for this review
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AngelaSouth-East, TAS
Great service to rural area
The staff in Launceston went above and beyond to get bed and mattress delivered to me in a rural area 50 minutes south of Hobart. Snooze organised free delivery to Hobart and I then only had to pay for delivery from Hobart which Snooze also organised. Communication was excellent and I was always informed of process.
Very happy with my Fabian Queen Bed and mattress.
Many thanks.
1 comment
SnoozeSnooze
Thank you for taking the time to leave a review of your recent shopping experience with us. We're happy to hear that our team went above and beyond to assist you and will be sure to pass this feedback on to the team in Hobart. Regards, Snooze
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The reviewer stated that an incentive was offered for this review
Great service. Got a phone call straight away to confirm, and delivered in a few days. Love my new pillow!
I was very satisfied with my service, ease of using the online store, and I have been enjoying my new pillow. The online store is easy to use, and is clear with its prices and sales.
1 comment
SnoozeSnooze
Thanks for taking the time to leave a review MADLW. We're pleased to hear your online shopping experience met your expectations. Regards, Snooze
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The reviewer stated that an incentive was offered for this review
MaryLaunceston, TAS
Fantastic service
So helpful, polite and friendly. So happy with my bed and the mattress is amazing.i would highly recommend snooze to anyone purchasing a bed and mattress.i have zero complaints, only praise.
1 comment
SnoozeSnooze
Hi Mary, thanks for leaving your review. Great to hear you had such a positive experience in our Launceston store recently. We will pass this along to our team in store. Regards, Snooze.
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JenniferSydney, NSW
Do Not Trust Snooze
Do not buy a bed from Snooze. They outsource your purchase to their franchisee stores - who have ZERO control over their customer service and tracking... I ordered an expensive bed online and they outsourced it to their Moore Park Franchise. The bed was gauranteed to arrive in ten business days.. It's now been 20 business days. Finally the bed was due to arrive and then it they never delivered it.
When you call all customer service centres they cannot support or help because they are not affiliated with the store. I never signed up to purchase with an outsourced store and now it's a nightmare to get anything done.
If you're spending a lot of money Do not choose snooze! A Koala Bed would have been MUCH cheaper and arrived the next day...
1 comment
SnoozeSnooze
Dear Jennifer,
Your disappointment with your Snooze purchase experience is sincerely regretted. We are a franchised business with stores located all across Australia. As such, online orders when pro... Read more
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Tom WSydney, NSW
- 2 reviews
- Online store
- Verified customer
Low quality bed and terrible after sales service
Ordered a bed with 6 weeks delivery time which was delivered after 4. However the foot of the bed was unwrapped, badly damaged and looked for all the world like a customer return as it even had manually screwed holes in random places where it looked as though someone else had previously attached brackets that are not part of the bed. Other parts of the bed were also damaged or significantly discolored. Took 1 week to get a response from Snooze despite multiple emails and phone calls to be told it would be 4 weeks before replacement parts would be sent. Shockingly bad experience. Pictures attached to give an idea of how bad their quality control is.
1 comment
SnoozeSnooze
Dear Tom,
Your disappointment is sincerely regretted. We would like to investigate this matter with the concerned store to ensure any process or training requirements are addressed. An email to enqu... Read more
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SnoozeSnooze
Hi Wong,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
Thanks, Snooze.