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Reviews

(274)
(12)
(1)
(2)
(13)
  • Product Quality
    4.8 (96)
  • Return Claim MadeYes (2) · No (99)
  • Warranty Claim MadeYes (1) · No (100)
  • Product Appearance As advertised (89%) · Not as advertised (11%)
  • Customer Service
    4.8 (101)


julieak4

julieak4South East Queensland, QLD

Great product, sensational customer service!

published

Wonderfully pleasant experience, thorough knowledge and advice given by Andrew and the team. On time professional delivery service and installation. Can’t beat their good old fashioned customer service from start to finish, well done!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationWindsor
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1 comment
Snooze
SnoozeSnooze

Helpful advice and great service

published

We visited the store several times before making our decision and found the staff very knowledgeable and personable. Nothing was too much trouble and the delivery and installation were exceptional.

Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Snooze
SnoozeSnooze
Sheena Downey

Sheena DowneySouth East Queensland, QLD

Time. Quality. Budget. All met with a smile

published

Can't fault them. I walked in 7pm Thursday evening with very specific requirements, had delivery by 9am Friday morning and all within my limited budget. Amazing service with a smile

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationFortitude Valley. Brisbane
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1 comment
Snooze
SnoozeSnooze
Mary

Mary

  • 2 reviews

Excellent customer service

published

Excellent customer service. They responded to my queries in an efficient and professional manner. Definitely worth a visit or call to the Fortitude Valley store if you are looking for a new bed or mattress

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFortitude Valley
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1 comment
Snooze
SnoozeSnooze

Carly Jean O.

Carly Jean O.South East Queensland, QLD

Terrible handling of disputes

published

Rang up the local store before placing an order online. Wanted clarification on inclusions of an extended headboard frame. Asked the storeperson if side tables were attached to headboard or needed to be purchased separately. Then after being assured that they were in fact attached, purchased the product online. The store now denies ever making that statement, despite phone records showing a call placed to the store monitors before online purchase was made. [Name Removed] has been exceptionally rude and passive to deal with. Buyers beware, get everything in writing when dealing with this store.

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationSnooze Bundall and Online store
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2 comments
Carly Jean O.
Carly Jean O.

Online store is following up complaint with local store. Have been far better to deal with for customer service.

Snooze
SnoozeSnooze

dlamqld

dlamqldSouth East Queensland, QLD

  • 2 reviews

Buying a bed, read this....

published

Capalaba Snooze store is a must, a large clean display store, with staff knowledgeable, dedicated and friendly. I with Noel's help purchased a Sealy Posturepedic Exquisite Iridium mattress and base. I am very satisfied with the quality of the product and the service delivery staff were friendly and great time keepers. Five stars from me. Give them ago. :)

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCapalaba QLD Brisbane
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1 comment
Snooze
SnoozeSnooze

Great delivery / installation service

published

The staff who delivered and installed our bed frame were courteous, polite and efficient. The steep access and stairs were not a problem for this team and they got the job done perfectly.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFortitude Valley
See all answers
1 comment
Snooze
SnoozeSnooze

Jenny

JennySouth East Queensland, QLD

Amazing mattress

published

The assistant approached me immediately and showed me the full range of mattresses while clearly explaining there different features. The one I purchased- the sleepmaster Devon, is amazing. Very happy with the instore help and the product.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWindsor Qld
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1 comment
Snooze
SnoozeSnooze
Anon

AnonSouth East Queensland, QLD

Great service, quick delivery and they even put the base together for us.

published

See above. I would recommend. I have nothing else to say and am getting annoyed at being required to write thirty words before being able to submit a review. I liked the store, OK??? What else do you want?

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Snooze
SnoozeSnooze
AD1

AD1South East Queensland, QLD

  • 2 reviews

Great help and service from the team

published

I was impressed run the team at Snooze when I bought my daughters bed.

They were knowledgeable, helpful and offered a well priced product.

My daughter loves her bed!
Thanks for all your help.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSnooze fortitude valley
See all answers
1 comment
Snooze
SnoozeSnooze

Brett

BrettBrisbane

  • 5 reviews

Another SUPERB buying experience

published

Staff are better than what you would expect in any family biz (which it is).... friendly, great service and product knowledge, able to do a deal on multi-items .... bent over backwards to ensure a fast delivery (in this case I was buying a new bed for my daughter who's back was in a mess from the old one). !00 points guys!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationFortitude Valley
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1 comment
Snooze
SnoozeSnooze

Lola was wonderful!

published

Lola looked after us and was great as a face for the business. She was the reason I decided to go back a second time, and then purchased. Well priced options, especially at sale time, and they always kept us in the loop in regards to product availability and delivery.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFortitude Valley
See all answers
1 comment
Snooze
SnoozeSnooze

Good service and products

published

I received helpful assistance in store with my mattress purchase and they had the flexibility I needed with my local delivery. This is my second purchase from this store and I’ll happily return again.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Snooze
SnoozeSnooze

Erl Ann

Erl AnnCentral Queensland, QLD

Mattress choosing made easy.

published

Found staff to be so helpful, was a pleasure to shop there, highly recommend this store. We Purchased a Maddison QS Mattress firm and it is excellent. Product range great.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSnooze Rockhampton Qld.
See all answers
1 comment
Snooze
SnoozeSnooze
Stacey K

Stacey K

  • 2 reviews

Amazing Service & Great Range

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWindsor, Brisbane
See all answers
1 comment
Snooze
SnoozeSnooze

Great deal and service from staff

published

We were on a budget and the staff member gave us quality options which made our task easy and purchase affordable.
They were able to provide free assembly on delivery of mattress and bed frame.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationFortitude Valley
See all answers
1 comment
Snooze
SnoozeSnooze

Nic W

Nic WSouth East Queensland, QLD

Amazing service!

published

After finding what I wanted online, I phoned Snooze Windsor and they were able to help me pick the right mattresses etc for my little boy. The whole process was quick and easy and delivery was organized within a few days. I have actually been meaning to phone as the delivery guys were so lovely. They assembled the bed and took away the cartons. They were so sweet and well mannered. Whole experience was great! Will definitely shop with Snooze again.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWindsor
See all answers
1 comment
Snooze
SnoozeSnooze

Michelle Y.

Michelle Y.South East Queensland, QLD

Great service. Great product.

published

A great experience. The staff were friendly, helpful and knowledgeable.
The sales process was quick and easy.
I am very happy with the delivery and product and would highly recommend.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWindsor
See all answers
1 comment
Snooze
SnoozeSnooze

Outstanding customer service

published

I ordered my bed base at 8.30am and it was delivered by 1pm in the same day. Both Andrew and his delivery staff loaded with me during the morning to ensure that the delivery time was suitable. The delivery guys even installed the legs and took away the rubbish.
The best customer service I have experienced in a long time. I will definitely be a repeat customer.
Great job guys!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWindsor QLD
See all answers
1 comment
Snooze
SnoozeSnooze

Danielle Sarramegna

Danielle SarramegnaSouth East Queensland, QLD

  • 2 reviews

Disappointed potential customer.

published

Very disappointed. I walked in your store and walked the all showroom without even being acknowledged. Your staff seems to only have time for couples who walked in after me. Bad move guys! Really bad move!

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationWindsor
See all answers
2 comments
Snooze
SnoozeSnooze

Dear Snooze. Thank you for your concern. I appreciate that you are willing to address the training in customer service of your employees but I have no intention to return to your Windsor shop.
Regards
Danielle


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