Great product, sensational customer service!
Wonderfully pleasant experience, thorough knowledge and advice given by Andrew and the team. On time professional delivery service and installation. Can’t beat their good old fashioned customer service from start to finish, well done!
Helpful advice and great service
We visited the store several times before making our decision and found the staff very knowledgeable and personable. Nothing was too much trouble and the delivery and installation were exceptional.
Time. Quality. Budget. All met with a smile
Can't fault them. I walked in 7pm Thursday evening with very specific requirements, had delivery by 9am Friday morning and all within my limited budget. Amazing service with a smile
Excellent customer service
Excellent customer service. They responded to my queries in an efficient and professional manner. Definitely worth a visit or call to the Fortitude Valley store if you are looking for a new bed or mattress
Terrible handling of disputes
Rang up the local store before placing an order online. Wanted clarification on inclusions of an extended headboard frame. Asked the storeperson if side tables were attached to headboard or needed to be purchased separately. Then after being assured that they were in fact attached, purchased the product online. The store now denies ever making that statement, despite phone records showing a call placed to the store monitors before online purchase was made. [Name Removed] has been exceptionally rude and passive to deal with. Buyers beware, get everything in writing when dealing with this store.
Buying a bed, read this....
Capalaba Snooze store is a must, a large clean display store, with staff knowledgeable, dedicated and friendly. I with Noel's help purchased a Sealy Posturepedic Exquisite Iridium mattress and base. I am very satisfied with the quality of the product and the service delivery staff were friendly and great time keepers. Five stars from me. Give them ago. :)
Great delivery / installation service
The staff who delivered and installed our bed frame were courteous, polite and efficient. The steep access and stairs were not a problem for this team and they got the job done perfectly.
- QLD, Windsor
- Verified customer
The assistant approached me immediately and showed me the full range of mattresses while clearly explaining there different features. The one I purchased- the sleepmaster Devon, is amazing. Very happy with the instore help and the product.
Great service, quick delivery and they even put the base together for us.
See above. I would recommend. I have nothing else to say and am getting annoyed at being required to write thirty words before being able to submit a review. I liked the store, OK??? What else do you want?
Great help and service from the team
I was impressed run the team at Snooze when I bought my daughters bed.
They were knowledgeable, helpful and offered a well priced product.
My daughter loves her bed!
Thanks for all your help.
Another SUPERB buying experience
Staff are better than what you would expect in any family biz (which it is).... friendly, great service and product knowledge, able to do a deal on multi-items .... bent over backwards to ensure a fast delivery (in this case I was buying a new bed for my daughter who's back was in a mess from the old one). !00 points guys!
Lola was wonderful!
Lola looked after us and was great as a face for the business. She was the reason I decided to go back a second time, and then purchased. Well priced options, especially at sale time, and they always kept us in the loop in regards to product availability and delivery.
Good service and products
I received helpful assistance in store with my mattress purchase and they had the flexibility I needed with my local delivery. This is my second purchase from this store and I’ll happily return again.
Mattress choosing made easy.
Found staff to be so helpful, was a pleasure to shop there, highly recommend this store. We Purchased a Maddison QS Mattress firm and it is excellent. Product range great.
Amazing Service & Great Range
I was after a queen size Sealy Back Support Harmony Deluxe Mattress & Base - Medium. They didn't have the exact style of mattress I wanted but they were able to show me one that was the same, just without the pillow top.
I was able to order the bed I wanted with an additional 10% discount on top of the sale price. Even with the delivery fee & removal fee for my old bed, it was less than the sale price! Amazing value for money!
Since I've had my new bed, I'm sleeping better than I have in years. It's so comfortable & supportive. I have doubl...e scoliosis, so I need a bed that is soft, yet firm to support me. This bed does exactly what I need. I highly recommend it. I have told all my friends & family to go to Snooze Windsor if they're after a new bed.
Great deal and service from staff
We were on a budget and the staff member gave us quality options which made our task easy and purchase affordable.
They were able to provide free assembly on delivery of mattress and bed frame.
After finding what I wanted online, I phoned Snooze Windsor and they were able to help me pick the right mattresses etc for my little boy. The whole process was quick and easy and delivery was organized within a few days. I have actually been meaning to phone as the delivery guys were so lovely. They assembled the bed and took away the cartons. They were so sweet and well mannered. Whole experience was great! Will definitely shop with Snooze again.
Great service. Great product.
A great experience. The staff were friendly, helpful and knowledgeable.
The sales process was quick and easy.
I am very happy with the delivery and product and would highly recommend.
Outstanding customer service
I ordered my bed base at 8.30am and it was delivered by 1pm in the same day. Both Andrew and his delivery staff loaded with me during the morning to ensure that the delivery time was suitable. The delivery guys even installed the legs and took away the rubbish.
The best customer service I have experienced in a long time. I will definitely be a repeat customer.
Great job guys!
Disappointed potential customer.
Very disappointed. I walked in your store and walked the all showroom without even being acknowledged. Your staff seems to only have time for couples who walked in after me. Bad move guys! Really bad move!
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