dlamqldSouth East Queensland, QLD
- 2 reviews
Buying a bed, read this....
Capalaba Snooze store is a must, a large clean display store, with staff knowledgeable, dedicated and friendly. I with Noel's help purchased a Sealy Posturepedic Exquisite Iridium mattress and base. I am very satisfied with the quality of the product and the service delivery staff were friendly and great time keepers. Five stars from me. Give them ago. :)
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Great service, top product!
Noel is so knowledgeable and has a great sense of humour. He listened to our needs and budget, and didn't stray from that. Madison Waldorf is a great quality mattress; we love it! Very happy.
1 comment
SnoozeSnooze
Hi Alicia,
Thank you for taking the time to leave your review here. We will be sure to pass it onto the team at our Capalaba store. Enjoy your new Madison Waldorf!... Read more
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Love our new bed
We found the staff to be helpful in selecting a bed that suited our needs and was in our price range.It is the most comfortable bed we have ever had.
1 comment
SnoozeSnooze
Hi Sharon,
We are so glad to hear you are happy with the comfort of this bed, and the service you received. We will pass your feedback onto the team!... Read more
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Jasmine H.South East Queensland, QLD
Great service
Snooze at Capalaba were fantastic with their service. Lucas at capalaba was nothing but helpfull and full of information about the products. We bought a slumberland fulham mattress medium, king which has been amazing and so comfortable Great service from the delivery as well.
1 comment
SnoozeSnooze
Hi Jasmine, thanks for shopping at Capalaba and taking the time to review your experience. We're glad it was such a positive one, and we will be pass this onto Lucas and the team. Thanks, Snooze.
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KarenSouth East Queensland, QLD
Great service and great product!
My husband and I found the Capalaba store great to navigate and the service was fantastic. We weren’t rushed into making a decision and were able to find the best bed for us. Would highly recommend!
1 comment
SnoozeSnooze
Thanks for taking the time to leave a review, Karen. We're glad to hear you didn't feel rushed and found a great bed. We'll be sure to pass your feedback along to the Capalaba team. Thanks, Snooze
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JoelSouth East Queensland, QLD
- 2 reviews
False start..came home strong.
Bought a mattress there on the Monday & was told I would be contacted on Thursday to arrange delivery for the coming Saturday. Come Friday...no contact. Called them myself and was told delivery would not be until the following Thursday! I was going away,and wasn't happy,but Noel called me and organised a delivery on the Monday night after the weekend it was supposed to be delivered. Very happy with his concern and professionalism. He made a good situation out of a bad one. Thanks Noel.
1 comment
SnoozeSnooze
Thanks for your feedback, Joel. We're pleased to hear the delivery day was resolved to your satisfaction. We will pass this along to Noel and the team. Thanks. Snooze
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Julie P.Queensland
Ten Star Rating if possible
We spent a lot of time deciding on our bed frame and bed but ultimately could not be happier. The staff were so patient and helpful. The supplier personally came out to our home to make adjustments to the bedhead. Won't find that kind of service with anyone else. Highly recommend the shop staff and manufacturer.
1 comment
SnoozeSnooze
Dear Julie,
Thank you for taking the time to leave your review here. We are so pleased to hear that you were helped by a patient and helpful team at our Capalaba store, and we will be sure to relay this to them.... Read more
Enjoy your new bed frame! Regards, Snooze.Similar opinion? Write a review on ieatwords.com.au!
Kai E.South East Queensland, QLD
Best on the bayside!
Competitive prices with good old fashioned service. Staff are extremely knowledgeable with their products. Wouldn't consider going anywhere else! Have purchased multiple products here and will continue to do so.
1 comment
SnoozeSnooze
Hi Kai, thanks for taking the time to leave your review here. We are glad to hear you received great service from the team at our Capalaba store. We will be sure to pass this onto the team. Regards, Snooze.
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The reviewer stated that an incentive was offered for this review
Barry G.South East Queensland, QLD
Product range and Customer service was top grade
Noel and Russel were a great help in navigating the huge product range. I was looking for a bed that represented the room styling and quality, and needed some help. They both spent quality time with me helping in selecting the right suite.
I bought the perfect 2 Pac White Queen Bed with Bedside Tables and Dresser. They arranged the delivery and installation. The installers were really nice and especially as it all had to go upstairs all went smoothly. Even Tyler from the Helensvale store dropped in briefly to help.
I couldn't be happier with everything. I am going back to look at furnishing a kids bedroom.
1 comment
SnoozeSnooze
Hi Barry, we're glad you had such a great experience at the Capalaba store with Noel and Russel, as well as Tyler from the Helensvale store. We will definitely pass this onto them. Enjoy your new bed! Regards, Snooze.
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MattSouth East Queensland, QLD
Excellent product and excellent service !
I recently went into store at Capalaba and purchased the Slumberland Ascot king mattress. At this time the sales manager served me. We quickly identified the right mattress for me based on budget and quality. I found that he was not trying to “up-sell” or pressure me in any way. I found this very refreshing. Then when it came to organize delivery of the new mattress and removal of the old mattress the service was brilliant. I was given a date of delivery with a 2 hour window delivery time. On the morning of the delivery date the company co...Read more
ntacted me and gave me a specific time of delivery. I am happy to say that they turned up exactly on the nominated time ! Overall my experience with snooze was amazing and would recommend them based on their service alone.1 comment
SnoozeSnooze
Dear Matt,
Thank you kindly for taking the time to share the positive experience you had with Snooze. We will pass this onto the team at Capalaba. Enjoy your new mattress!... Read more
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LindaSouth East Queensland, QLD
Very Satisfied
Loving the new bed frame & mattress, great product & got it @ a relative good price. Comunication was fantastic with regards to delivery all went smooth with the installation as well.Thank You
1 comment
SnoozeSnooze
Thank you for taking the time to leave a review of your recent shopping experience with us. We're happy to hear that you had a great experience from the store to delivery and installation and will be ... Read more
sure to pass along this positive feedback to the team in Capalaba! Regards, SnoozeSimilar opinion? Write a review on ieatwords.com.au!
BlackKat07South East Queensland, QLD
Amazing service and great product
My husband and I arrived at Snooze wanting to find a mattress that suited both of us, and were greeted by Russell, the owner. We did the test on the Snooze machine, discovered (surprisingly) that our needs in a mattress were not as different as we expected.
Russell talked to us about how we should choose a mattress, then showed us a range within our budget. After choosing and paying, we were kept informed as to when delivery was likely to occur, then the day before were given a two hour window for delivery, which was awesome (most deliveries on...Read more
1 comment
SnoozeSnooze
Thank you for taking the time to leave a review of your recent experience with us! We're happy to hear that you had a great shopping experience and are happy with your new mattress. We'll be sure to p... Read more
ass this feedback on to the team in Capalaba. Regards, SnoozeSimilar opinion? Write a review on ieatwords.com.au!
RachelSouth East Queensland, QLD
Great people wonderful beds!
The staff were really helpful with giving us the options from headboard to type of legs for our new Australian hardwood bed. A great store with great people and a great layout - I was in there for mattress protectors and came out with a new bed!
1 comment
SnoozeSnooze
Dear Rachel,
Thanks for taking the time to leave your review here! It's wonderful to know you were given great options, and left with a great new bed! We will pass your feedback onto the team at Capalaba.... Read more
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MelSouth East Queensland, QLD
- 2 reviews
Amazing and the best customer service
Russell is the man to see. He was an amazing man who helped me in a sticky situation he went above and beyond to help me just 100/100. I would recommend Snooze Capalaba any day.
1 comment
SnoozeSnooze
Hi Mel, thanks for taking the time to leave your review. We will be sure to pass your thanks on to Russell and the team at Capalaba. Glad to hear he could be so helpful in resolving your situation. Regards, Snooze
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SandraVictoria Point
- 2 reviews
Great service. Friendly staff. Highly recommend.
Great customer experience. Store staff very nice and knowledgeable. Communication was great. Installation staff were great despite the hot weather. Can not fault and would recommend to anyone. Ten out of ten.
2 comments
SnoozeSnooze
Dear Sandra, it sounds like you had a thoroughly positive experience at our Capalaba store, and we are so glad to hear it! We will pass your feedback on to the team there. Thanks for taking the time to leave your review. Regards, Snooze.
Thanks Snooze team. A special mention to Lily. Lovely lady to deal with.
Thanks again. Sandra.
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- Verified customer
We were delighted in your store the service was perfect and the young woman was so great she did a q
Service was so fantastic we got quote and we ordered straight away we are so happy and the lady explained everything and we bought pillows and mattress protector I am telling all my friends if they want beds linen and bedroom furniture go to Snooze at Capalaba
1 comment
SnoozeSnooze
Hi Sue, thank you for taking the time to leave a review here. We're happy that you had a great shopping experience and we will be sure to pass this feedback on to the team in Capalaba. Regards, Snooze.
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KayQueensland
- 2 reviews
Great satisfaction
Right from start service was excellent, advice was spot on, nothing too much trouble. Would not hesitate to recommend to anyone
1 comment
SnoozeSnooze
Hi Kay, thank you for sharing the details of your recent visit to Snooze Capalaba. We're so pleased to see you had an excellent experience and will be sure to pass your feedback on to the store. Regards, Snooze.
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LynRedland Bay
New mattress
Service was second to none. Great prices & excellent product knowledge matching needs with right mattress for me. Will always return to store for any future purchase.
1 comment
SnoozeSnooze
Hi Lyn, thank you for sharing the details of your recent visit to Snooze Capalaba. We're so pleased to hear that you had a pleasant experience and will be sure to share with the team in-store. Regards, Snooze.
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Great service!
I bought a bed, pillows and bedding. The in store customer service was fantastic, the salesperson was very helpful and helped me determine the most suitable bed for my needs. After a slight mix up with delivery, they went out of their way to get the bed here in time for my guests arrival. Very happy overall, and I’m told the bed is very comfortable!
1 comment
SnoozeSnooze
Hi Kathy, thank you for sharing the details of your visit to Snooze Capalaba. We're so pleased to hear that you had a wonderful experience with the store and delivery team. We're also glad to hear that your guests enjoyed the bed! Regards, Snooze.
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So pleased I found Snooze
Excellent very helpful, friendly service from Noel who also advised after hours delivery options. Wasn’t sure where to buy so I sourced the Femeconomy website.
2 comments
SnoozeSnooze
Hi Marzie, thanks for leaving this review for our team. We will be sure to pass the feedback on to Noel and the team at Capalaba. Regards, Snooze
Delivery service was brilliant, advisement of time, delays & all set up without a drama. Bed lovely, so impressed with such personalised service
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SnoozeSnooze
Hi,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
Thanks, Snooze.