Love my new mattresses
I purchased two mattresses from Snooze Fortitude Valley. The staff member was so helpful and patient in finding the right mattress for me. Plus i got a great deal and delivery was quick. Really happy with the mattresses purchased .
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RaffSouth East Queensland, QLD
- 2 reviews
Beautifully presented
The Ashmore timber bed frame is perfect and luv the Grosvenor mattress to go with it!
Thanks for your advice and help in store!
Appreciated the savings as well.
Delivery on time too.
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SnoozeSnooze
Hi Raff,
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Great mattress and great customer service!
Mattress is perfect, got a great deal with the RACQ membership and the customer service was excellent. Helped me purchase over the phone and delivered on the day I asked for!
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SnoozeSnooze
Hi Carmen,
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Great service
My son purchased furniture from the Ocean Grove range. We received great service at the store and afterwards. Thanks so much Shane and team. And my son has already filled the bookcase. It’s great!
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SnoozeSnooze
Hi Michelle,
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NatSouth East Queensland, QLD
Helpful and attentive customer service
I wasn’t made to feel rushed when going back and forth testing out a number of mattresses and I’m now having a great night’s sleep on my new Sealy mattress!
1 comment
SnoozeSnooze
Hi Nat,
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Great customer service and a great bed
The bed was easy to assemble and I bought a mattress and whilst the bed was taking an extra week to arrive they loaned me a base so I didn’t have to sleep on the mattress on the floor
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SnoozeSnooze
Hi John,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
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Yan Aung MoeSouth East Queensland, QLD
Quality, customer service and delivery
The mattress and base are perfect together. I received friendly and excellent customer service on phone and at shop. They help me to arrange quick delivery plus flexible time requirements.
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SnoozeSnooze
Hi Yan,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
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PeteSouth East Queensland, QLD
Quick service and friendly staff.
I urgently needed two Q.Size beds in the space of 5 days, purchased, delivered and installed. These guys certainly understood my requirements and arranged everything for me in 4 days. The two young guys delivering and installing were friendly and fast, cant thank them enough. Thanks to all the team at Snooze
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SnoozeSnooze
Hi Pete,
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Sheena DowneySouth East Queensland, QLD
Time. Quality. Budget. All met with a smile
Can't fault them. I walked in 7pm Thursday evening with very specific requirements, had delivery by 9am Friday morning and all within my limited budget. Amazing service with a smile
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SnoozeSnooze
Hi Sheena,
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Mary
- 2 reviews
Excellent customer service
Excellent customer service. They responded to my queries in an efficient and professional manner. Definitely worth a visit or call to the Fortitude Valley store if you are looking for a new bed or mattress
1 comment
SnoozeSnooze
Hi Mary,
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Great delivery / installation service
The staff who delivered and installed our bed frame were courteous, polite and efficient. The steep access and stairs were not a problem for this team and they got the job done perfectly.
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SnoozeSnooze
Hi Peter,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
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AnonSouth East Queensland, QLD
Great service, quick delivery and they even put the base together for us.
See above. I would recommend. I have nothing else to say and am getting annoyed at being required to write thirty words before being able to submit a review. I liked the store, OK??? What else do you want?
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SnoozeSnooze
Hi Anon,
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AD1South East Queensland, QLD
- 2 reviews
Great help and service from the team
I was impressed run the team at Snooze when I bought my daughters bed.
They were knowledgeable, helpful and offered a well priced product.
My daughter loves her bed!
Thanks for all your help.
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SnoozeSnooze
Hi,
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BrettBrisbane
- 6 reviews
Another SUPERB buying experience
Staff are better than what you would expect in any family biz (which it is).... friendly, great service and product knowledge, able to do a deal on multi-items .... bent over backwards to ensure a fast delivery (in this case I was buying a new bed for my daughter who's back was in a mess from the old one). !00 points guys!
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SnoozeSnooze
Hi Brett,
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Lola was wonderful!
Lola looked after us and was great as a face for the business. She was the reason I decided to go back a second time, and then purchased. Well priced options, especially at sale time, and they always kept us in the loop in regards to product availability and delivery.
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SnoozeSnooze
Hi,
Thanks for sharing! We always love to hear positive feedback on customer experience. We’ll be sure to share this with our store manager at Fortitude Valley. ... Read more
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Great deal and service from staff
We were on a budget and the staff member gave us quality options which made our task easy and purchase affordable.
They were able to provide free assembly on delivery of mattress and bed frame.
1 comment
SnoozeSnooze
Hi Dennis,
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Lou O
- 4 reviews
Recommended to all
Great service. No waiting. Perfect match of mattress for my husband and I. Really impressed and will recommend to all our friends. They accidentally sent the wrong pillow and without question switched the unopened pack.
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SnoozeSnooze
Hi Lou,
Thanks for sharing! We always love to hear positive feedback on customer experience. We'll be sure to share this with our Fortitude Valley store. ... Read more
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MickSouth East Queensland, QLD
- 2 reviews
- 1 like
Great local independent business, very helpful
We got a new mattress made right here in Brisbane.
Very comfortable, no more back pain.
Support local buisness.
Thanks for everything Snooze, happy with the service. Will be back again.
1 comment
SnoozeSnooze
Hi Mick,
Thanks for leaving this review. We're so glad you are happy with our service, and your new mattress! See you next time you visit a store.... Read more
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JodieSouth East Queensland, QLD
- 2 reviews
- 1 like
Great customer service
Recently purchased new beds and mattresses for our teenagers. Staff were very helpful and did an amazing deal for us. Delivery was exactly when they advised and the new beds look great
1 comment
SnoozeSnooze
Thanks for taking the time to leave a review, Jodie. We're pleased to hear the service and delivery met your expectations. We'll be sure to pass your feedback along to the team. Thanks, Snooze
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Joel M
- 2 reviews
Couldn’t be happier
From the minute I walked into the store at Fortitude Valley to the moment my mattress arrived, I experienced the most professional and exemplary service from the Snooze team. I’m extremely happy with my purchase!
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SnoozeSnooze
Hi Joel, thanks for taking the time to leave your review, Your feedback and comments will be passed on to the team at Fortitude Valley. Looking forward to seeing you in-store again soon. Regards, Snooze
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SnoozeSnooze
Hi Guy,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
Thanks, Snooze.