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Reviews

(61)
(2)
(3)
(2)
(5)
  • Product Quality
    4.7 (40)
  • Return Claim MadeYes (0) · No (40)
  • Warranty Claim MadeYes (0) · No (40)
  • Product Appearance As advertised (62%) · Not as advertised (38%)
  • Customer Service
    4.6 (42)


Helen K.

Helen K.Metropolitan Adelaide, SA

Snooze Marion Franchise

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMarion Snooze
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Excellent customer service. The staff went above and beyond to make sure we were well educated on the products available

published

Excellent customer service. The staff went above and beyond to make sure we were well educated on the products available. Staff were knowledgeable and could answer all our questions which lead us to buy a frame and mattress that suited us and our budget!
Thanks Liane and Wayne

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNoarlunga
See all answers
1 comment
Snooze
SnoozeSnooze
Not happy

Not happyMetropolitan Adelaide, SA

  • 3 reviews

Omg worst customer service in 20 years !!!

published

No wonder this shop is closing down !!! We went on a Saturday afternoon afternoon to look for a single mattress for my little girl, we were greeted by two ladies who didn’t even get up, one grumpy lady called [name removed] finally got up after we enquired about single mattress !!! She said we only have 2 left in a stern voice, i then had to ask to be shown them !!! After her 2 second sales pitch she reluctantly said it was 40 % off !!! So I asked how much would that make the mattress and she said angrily “I don’t know “ !!! Wow what a way to be treated !!!! We won’t be coming back to snooze any time soon !!!! And it’s really no wonder they had to close the store down !!!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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1 comment
Snooze
SnoozeSnooze

Staff in store and on delivery were fantastic. Knowledgeable and very polite

published

Clean neat and very organised store. Staff were very helpful and friendly. I have let friends and family know how happy we were and would recommend this store as the best service I've had in a long time

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSnooze Marion, Adelaide, SA
See all answers
1 comment
Snooze
SnoozeSnooze

HENDO

HENDOMetropolitan Adelaide, SA

Excellent customer Service

published

My new bed and mattress arrived today. The two guys who delivered it were polite and efficient and I felt comfortable alloeing them into thw house. The customer service staff were also very professional. There was a bit of a delay with the store receiving the bed but once I went into the store to enquire anout this it was sorted out within 24 hours.
Very satisfied customer

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationMarion SA
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1 comment
Snooze
SnoozeSnooze

Bed purchase

published

Georgia was awesome!! Answered all our questions and then left us to decide. Was very patient and nothing was too much trouble. Her excellent service was deciding factor for us to purchase from Snooze.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSnooze Marion SA
See all answers
1 comment
Snooze
SnoozeSnooze

Tim

TimMetropolitan Adelaide, SA

Great service, hassle free purchase.

published

The salesperson was extremely helpful. She didn't pressure us to make a choice and let us browse in our own time. Ended up with a great bed/mattress for a great price. Easily put together and very stylish!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationMarion, SA
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1 comment
Snooze
SnoozeSnooze

Kerryn K

Kerryn K

  • 2 reviews

If you Snooze you win

published

After comparing many shops physically and online, found the level of service, knowledge, range and competitive pricing to be well above anywhere else (big call out to Jordie -exceptionally fabulous). Sales & delivery were seamless and they were an absolute pleasure to deal with. Shop around if you want but you could save yourself a lot of time by just going straight to the best. As an aside, bed is extremely comfortable thank you

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMarion
See all answers
1 comment
Snooze
SnoozeSnooze
Taitah

TaitahMetropolitan Adelaide, SA

  • 2 reviews

Satisfied Customer

published

Very helpful from my searching on-line, the follow up phone call, being cared for by Jodie the floor manager, not settling in our first focus and although paying more were given excellent discount and for ordering on Dec 31st! Jodie is a good saleswoman as well as manager. The bed arrived and the old mattress taken by two agreeable men who assembled the bed etc. It is SO COMFY

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationMarion
See all answers
1 comment
Snooze
SnoozeSnooze

Amazing service

published

Amazing service as soon as I walked in the door . Perfect communication with delivery . Delivery on time, old mattresses gone, great delivery staff too . Mattresses look good - havnt used them yet !!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMarion - thanks Jordie .
See all answers
1 comment
Snooze
SnoozeSnooze

Simonne Oosthuizen

Simonne OosthuizenMetropolitan Adelaide, SA

Fantastic Experience!

published

Magen was extremely knowledgeable and a total pleasure to talk to. She has in fact; secured all of our future bed business with Snooze! The delivery guys were punctual, efficient, helpful and friendly! What a pleasure doing business with Snooze!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMarion
See all answers
1 comment
Snooze
SnoozeSnooze

Theresa

TheresaMetropolitan Adelaide, SA

  • 2 reviews

Tony was great to deal with.

published

We recently purchased 2 beds from Tony at Snooze during this current Boxing Day sale period with all up savings of over $5000. They make your choice more accurate by using the sleep profiler technology where you and your partner can settle in and let the computer profile your preferred sleeping firmness.
Tony was a pleasure to deal with and made you feel like you had his complete attention and the next 10-15 years of comfort sleeping for you in his best interest. Thanks Snooze. Amazing quality, pricing and brilliant staff.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMile End.
See all answers
1 comment
Snooze
SnoozeSnooze

Hi Theresa,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.
Thanks, Snooze


Excellent Service

published

A very big thank you to Snooze Marion for the excellent and very professional service we received from entering Snooze Marion right through to the delivery of the bed. Keep up the brilliant work. Thank you all once again.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationSnooze Marion
See all answers
1 comment
Snooze
SnoozeSnooze

Easy, fast process

published

Alex was great to deal with. Answered all our questions & made what we thought would be a long hard process - easy & fast. Delivery guys were also great & delivered when they said they would. Thank you.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSnooze - Marion, SA
See all answers
1 comment
Snooze
SnoozeSnooze

The reviewer stated that an incentive was offered for this review

Amazing!!

published

Jordie from Marion was amazing! She let me in with 2 minutes till closing, did not rush me and was extremely helpful even though she had been there from the time they opened. My order was delivered the very next day by their friendly delivery team. I would highly recommend Snooze Marion!

Customer Service
Store LocationMarion
1 comment
Snooze
SnoozeSnooze

Hi Vee, thank you for sharing the details of your recent visit to our Marion store. We're pleased to hear that you had a wonderful visit in-store with Jordie and the team. We'll be sure to pass your feedback on. Regards, Snooze.

Matt T

Matt TSouthern and Hills, SA

Don't waste your time here if you expect service

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
2 comments
Snooze
SnoozeSnooze
Matt T
Matt T

7 days later and still no response


Julie Mangnoson

Julie MangnosonMetropolitan Adelaide, SA

It is fantastic to get a Great nights sleep!

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationNoarlunga South Australia
See all answers
1 comment
Snooze
SnoozeSnooze

AWESOME SERVICE

published

Just purchased two beds and mattresses from the Marion store. The lady I dealt with Alex was amazing no matter what I threw at her nothing was a problem she was helpful informative and caring of my needs. I had a bit to do with the other ladies also
And all of them conducted themselves professionally and were bright cheery and helpful every time I walked into the store.

I started looking at another store in noarlunga Im glad I shifted although nice the service was much more superior at marion

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMarion
See all answers
1 comment
Snooze
SnoozeSnooze

Hi Karen, thank you for taking the time to leave your review here. We're really glad you had such a great experience with our Alex and the team at the Marion store. We will pass this lovely feedback onto them. Regards, Snooze.


Dora S

Dora SMetropolitan Adelaide, SA

Amazing bed. I love it!

published

I ordered a bed at the Marion Snooze store. The staff were very helpful and went above and beyond to get the product I wanted. I highly recommend them! Thankyou.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMarion
See all answers
1 comment
Snooze
SnoozeSnooze

lesley b.

lesley b.Southern and Hills, SA

Excellent!

published

Jordie helped us with our bed purchase, most helpful. Follow up call to Marion excellent helpful staff. Today nice guys delivered, on time no hassle.
All in all a pleasant experience!
Would recommend Snooze Marion.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMarion
See all answers
1 comment
Snooze
SnoozeSnooze

Hi Lesley, thanks for leaving your review. Great to hear you had such a positive experience in our Marion store. We have forwarded your thanks to the team. Regards, Snooze


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