Snooze Marion Franchise
Beware premium prices and definitely not premium service. Firstly, they don't provide at point of sale terms and conditions; Secondly; nor highlight that any changes are required to made within 24 hours. I rang a few of the Snooze shops and not one have flippable matresses even their $5000 or more mattresses are only rotatable. Snooze have chosen to cut corners and no longer give the buyer the option of paying a little more for a rotatable and flippable mattress which provides longevity. You are way better off doing research and getting ...it made locally at a company that will make a mattress that can be rotated and flipped, plus the mattress can be specifically made to cater for the needs of different sleepers, Snooze can't do this. The mattress we enquired about cost about $5000 and it is only rotatable. Essentially, Snooze have cut corners, but are still charging higher price for mattresses that are only rotatable. We are buying from Makin Mattresses as they can make a mattress to our exact specifications without costing much more and it will be rotatable and flippable. Stay away from these guys unless you want to pay premium prices for half a mattress.
Excellent customer service. The staff went above and beyond to make sure we were well educated on the products available
Excellent customer service. The staff went above and beyond to make sure we were well educated on the products available. Staff were knowledgeable and could answer all our questions which lead us to buy a frame and mattress that suited us and our budget!
Thanks Liane and Wayne
Omg worst customer service in 20 years !!!
No wonder this shop is closing down !!! We went on a Saturday afternoon afternoon to look for a single mattress for my little girl, we were greeted by two ladies who didn’t even get up, one grumpy lady called [name removed] finally got up after we enquired about single mattress !!! She said we only have 2 left in a stern voice, i then had to ask to be shown them !!! After her 2 second sales pitch she reluctantly said it was 40 % off !!! So I asked how much would that make the mattress and she said angrily “I don’t know “ !!! Wow what a way to be treated !!!! We won’t be coming back to snooze any time soon !!!! And it’s really no wonder they had to close the store down !!!
Staff in store and on delivery were fantastic. Knowledgeable and very polite
Clean neat and very organised store. Staff were very helpful and friendly. I have let friends and family know how happy we were and would recommend this store as the best service I've had in a long time
Excellent customer Service
My new bed and mattress arrived today. The two guys who delivered it were polite and efficient and I felt comfortable alloeing them into thw house. The customer service staff were also very professional. There was a bit of a delay with the store receiving the bed but once I went into the store to enquire anout this it was sorted out within 24 hours.
Very satisfied customer
Georgia was awesome!! Answered all our questions and then left us to decide. Was very patient and nothing was too much trouble. Her excellent service was deciding factor for us to purchase from Snooze.
Great service, hassle free purchase.
The salesperson was extremely helpful. She didn't pressure us to make a choice and let us browse in our own time. Ended up with a great bed/mattress for a great price. Easily put together and very stylish!
If you Snooze you win
After comparing many shops physically and online, found the level of service, knowledge, range and competitive pricing to be well above anywhere else (big call out to Jordie -exceptionally fabulous). Sales & delivery were seamless and they were an absolute pleasure to deal with. Shop around if you want but you could save yourself a lot of time by just going straight to the best. As an aside, bed is extremely comfortable thank you
Very helpful from my searching on-line, the follow up phone call, being cared for by Jodie the floor manager, not settling in our first focus and although paying more were given excellent discount and for ordering on Dec 31st! Jodie is a good saleswoman as well as manager. The bed arrived and the old mattress taken by two agreeable men who assembled the bed etc. It is SO COMFY
Amazing service as soon as I walked in the door . Perfect communication with delivery . Delivery on time, old mattresses gone, great delivery staff too . Mattresses look good - havnt used them yet !!
Magen was extremely knowledgeable and a total pleasure to talk to. She has in fact; secured all of our future bed business with Snooze! The delivery guys were punctual, efficient, helpful and friendly! What a pleasure doing business with Snooze!
Tony was great to deal with.
We recently purchased 2 beds from Tony at Snooze during this current Boxing Day sale period with all up savings of over $5000. They make your choice more accurate by using the sleep profiler technology where you and your partner can settle in and let the computer profile your preferred sleeping firmness.
Tony was a pleasure to deal with and made you feel like you had his complete attention and the next 10-15 years of comfort sleeping for you in his best interest. Thanks Snooze. Amazing quality, pricing and brilliant staff.
A very big thank you to Snooze Marion for the excellent and very professional service we received from entering Snooze Marion right through to the delivery of the bed. Keep up the brilliant work. Thank you all once again.
Easy, fast process
Alex was great to deal with. Answered all our questions & made what we thought would be a long hard process - easy & fast. Delivery guys were also great & delivered when they said they would. Thank you.
The reviewer stated that an incentive was offered for this review
Jordie from Marion was amazing! She let me in with 2 minutes till closing, did not rush me and was extremely helpful even though she had been there from the time they opened. My order was delivered the very next day by their friendly delivery team. I would highly recommend Snooze Marion!
Don't waste your time here if you expect service
Extremely poor service and don't expect any service after the sale. .
Ordered numerous items from the marion store and was given a delivery time frame of 4 week's by the sales assistant .
This was no where near accurate and took nearly 10 weeks for it to arrive.
Store manager didn't even want to deal with the issue and palmed the problem off to one of the workers .
Spoke with snooze customer care who were slightly more helpful. They emailed the owner who was away untill october and asked them to contact myself . Now we're in November and I'...
It is fantastic to get a Great nights sleep!
I ventured into the Snooze Noarlunga store on 8/10/19 and was warmly greeted by Zoe. As there were a few customers i had to wait but it gave me time to look around. As it was busy Matt from the warehouse came down to assist me. He did the test to see what type of mattress i needed and proceeded to show me ALL that met my requirements. I kept coming back to one mattress and that was it. Next was a bed and that was quite simply found. Unfortunately it was out of stock but with some collaboration with Zoe I was allowed to have the floor stock! The...n help with pillows, sheets, protectors etc and between them I was cooking with gas!! Delivery was next day- perfect as i had been sleeping on a blow up then go down mattress as my Waterbed of 34 years had finally died! These two went out of there way to make my experience a delight and I only just found amongst my warranties etc a little note from them both wishing me great sleep! Thanks to them I have been so happy and I would like it recognised that Zoe and Matt gave exemplary service and i am so happy i went to their store. Please make sure they are recognised for this and I have been raving about the store and my bed to anyone in earshot!! Thank you Snooze!!
Just purchased two beds and mattresses from the Marion store. The lady I dealt with Alex was amazing no matter what I threw at her nothing was a problem she was helpful informative and caring of my needs. I had a bit to do with the other ladies also
And all of them conducted themselves professionally and were bright cheery and helpful every time I walked into the store.
I started looking at another store in noarlunga Im glad I shifted although nice the service was much more superior at marion
Amazing bed. I love it!
I ordered a bed at the Marion Snooze store. The staff were very helpful and went above and beyond to get the product I wanted. I highly recommend them! Thankyou.
Jordie helped us with our bed purchase, most helpful. Follow up call to Marion excellent helpful staff. Today nice guys delivered, on time no hassle.
All in all a pleasant experience!
Would recommend Snooze Marion.
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