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We are very happy with our bed frame and tall boy. They are both quality pieces of furniture. Thank you to Alex and the team who assisted us by listening to our requirements and helping us to find what we needed. Really great service.
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LaurenMetropolitan Adelaide, SA
Amazing service
We couldn’t fault the customer service at snooze Marion. Jordie is an amazing customer service representative for your company. You should be proud of your team members at Marion. Thanks! :)
P.s Love the ‘Madison’ mattress - heaven on earth !!!!!!!!
1 comment
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TessMetropolitan Adelaide, SA
Great customer service!
Great product! Great customer service where we were really heard and our requirements were acknowledged and met. The product was delivered exceptionally fast as promised, which was a pleasant surprise considering.
1 comment
SnoozeSnooze
Hi Tess,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
Thanks, Snooze.
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LisaMetropolitan Adelaide, SA
Exceptional service
We were going to shop around but from the moment we walked into the store the service was great. Not at all pushy and informative so we were happy to purchase from there. I was expecting a wait time for delivery around 6 weeks but it was 6 days. Great service all around. Thank you.
1 comment
SnoozeSnooze
Hi Lisa,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
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AnLealMetropolitan Adelaide, SA
- 5 reviews
- SA, Marion
- Verified customer
Terrible after sales service
Great sales team, friendly and helpful until you pay your items. In my case I paid in full and was not informed of their 24 hours refund policy at the moment.
To make long history short, the sales team provided the wrong delivery times, they even messed up the times on the invoice and not even for that took responsibility. We were told our bed will take between two to three weeks to be delivered the day of the sale, when we called to follow up they said it will take up to two months.
Unfortunately the conversation turned sour when I decided...Read more
to ask for the refund process, the person on the phone became challenging, rude and aggressive; when asked about their supervisor or manager they said they didn't have any numbers and I should look on their web page. This is not even about the money, I just want the delivery time frames given to me at the store. I would say that for the money you pay, do some extra research, look other stores and if this is the only one that have your particular style/needs then just give it a SNOOZE for a couple of weeks. maybe you will wake up with a better option.2 comments
SnoozeSnooze
Hi AnLeal,
We are really sorry to hear that you have had this experience with us. Could you please email [email protected] with your name and contact number, so we can get in touch to discuss this? ... Read more
Kind regards, Snooze.Already spoke with the people of head office who referred me back to the shop. Next day got an email from the same person at the store who had been so unhelpful. You guys just go around.
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Very ImpressedMetropolitan Adelaide, SA
Great Service Great Price Great Product
The sales man named Yogi was exceptional the service was second to none the product range was vast and we found exactly what we wanted. The product quality is oitstanding. We had it delivered and installed in a matter of days.
Thankyou especially in these difficult times
1 comment
SnoozeSnooze
Hi,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
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DebMetropolitan Adelaide, SA
Super friendly staff and great discounts!
Very friendly staff that provides me guidance and information to purchase the best mattress for my 3 year old. Very efficient topped with free delivery! Highly recommend Snooze and will be using them for future purposes
1 comment
SnoozeSnooze
Hi Deb,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
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Andrew PhelanMetropolitan Adelaide, SA
Very happy customer
Very happy with the service received from the sales consultant and also the two men who delivered the bed were great also. Will definitely be going back to this particular store.
1 comment
SnoozeSnooze
Hi Andrew,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
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AnnMetropolitan Adelaide, SA
Great service from start to end!
I went into the store, was served quickly and by a friendly, knowledgeable staff member.
I was given options, and got a good deal.
Delivery was organised to suit me, the delivery men arrived when they said they would, were polite, friendly and efficient. They assembled the bed and removed all the rubbish.
This is the best service I've had for a while in regard to buying furniture. Well done Snooze team, and thank you.
1 comment
SnoozeSnooze
Hi Ann,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
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Helen K.Metropolitan Adelaide, SA
Snooze Marion Franchise
Beware premium prices and definitely not premium service. Firstly, they don't provide at point of sale terms and conditions; Secondly; nor highlight that any changes are required to made within 24 hours. I rang a few of the Snooze shops and not one have flippable matresses even their $5000 or more mattresses are only rotatable. Snooze have chosen to cut corners and no longer give the buyer the option of paying a little more for a rotatable and flippable mattress which provides longevity. You are way better off doing research and getting ...Read more
it made locally at a company that will make a mattress that can be rotated and flipped, plus the mattress can be specifically made to cater for the needs of different sleepers, Snooze can't do this. The mattress we enquired about cost about $5000 and it is only rotatable. Essentially, Snooze have cut corners, but are still charging higher price for mattresses that are only rotatable. We are buying from Makin Mattresses as they can make a mattress to our exact specifications without costing much more and it will be rotatable and flippable. Stay away from these guys unless you want to pay premium prices for half a mattress.2 comments
SnoozeSnooze
Dear Helen,
Your disappointment at your purchase experience while at Snooze is sincerely regretted.... Read more
Now-a-days almost all mattresses are made one-sided and don't require to be flipped. This is because materials of higher quality are used with some models having internal structures that have also evolved. Moreover, the pillow top of a mattress, if attached on both sides, can unnecessarily compact on the under side while it is not being used under the weight of the mattress and people. We hope you will consider shopping at Snooze in the not too distant future and wish you well. Regards, Snooze.Interesting not what my research tells me. I have done extensive research. It has been done to cut corners pure and simple. That is the only reason it is done.
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Staff in store and on delivery were fantastic. Knowledgeable and very polite
Clean neat and very organised store. Staff were very helpful and friendly. I have let friends and family know how happy we were and would recommend this store as the best service I've had in a long time
1 comment
SnoozeSnooze
Hi Albert and Jane,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
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HENDOMetropolitan Adelaide, SA
Excellent customer Service
My new bed and mattress arrived today. The two guys who delivered it were polite and efficient and I felt comfortable alloeing them into thw house. The customer service staff were also very professional. There was a bit of a delay with the store receiving the bed but once I went into the store to enquire anout this it was sorted out within 24 hours.
Very satisfied customer
1 comment
SnoozeSnooze
Hi Hendo,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
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Bed purchase
Georgia was awesome!! Answered all our questions and then left us to decide. Was very patient and nothing was too much trouble. Her excellent service was deciding factor for us to purchase from Snooze.
1 comment
SnoozeSnooze
Hi Sue,
Thank you for your kind words! I’m glad to hear you had such a positive experience. ... Read more
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TimMetropolitan Adelaide, SA
Great service, hassle free purchase.
The salesperson was extremely helpful. She didn't pressure us to make a choice and let us browse in our own time. Ended up with a great bed/mattress for a great price. Easily put together and very stylish!
1 comment
SnoozeSnooze
Hi Tim,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
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Kerryn K
- 2 reviews
If you Snooze you win
After comparing many shops physically and online, found the level of service, knowledge, range and competitive pricing to be well above anywhere else (big call out to Jordie -exceptionally fabulous). Sales & delivery were seamless and they were an absolute pleasure to deal with. Shop around if you want but you could save yourself a lot of time by just going straight to the best. As an aside, bed is extremely comfortable thank you
1 comment
SnoozeSnooze
Hi Kerryn,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
Thanks, Snooze "Similar opinion? Write a review on ieatwords.com.au!
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TaitahMetropolitan Adelaide, SA
- 2 reviews
Satisfied Customer
Very helpful from my searching on-line, the follow up phone call, being cared for by Jodie the floor manager, not settling in our first focus and although paying more were given excellent discount and for ordering on Dec 31st! Jodie is a good saleswoman as well as manager. The bed arrived and the old mattress taken by two agreeable men who assembled the bed etc. It is SO COMFY
1 comment
SnoozeSnooze
Hi Taitah,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
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Amazing service
Amazing service as soon as I walked in the door . Perfect communication with delivery . Delivery on time, old mattresses gone, great delivery staff too . Mattresses look good - havnt used them yet !!
1 comment
SnoozeSnooze
Hi Heather,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
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Simonne OosthuizenMetropolitan Adelaide, SA
Fantastic Experience!
Magen was extremely knowledgeable and a total pleasure to talk to. She has in fact; secured all of our future bed business with Snooze! The delivery guys were punctual, efficient, helpful and friendly! What a pleasure doing business with Snooze!
1 comment
SnoozeSnooze
Hi Simonne,
Thanks for sharing! We always love to hear positive feedback on customer experience. We’ll be sure to share this with our store manager at Marion. ... Read more
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Excellent Service
A very big thank you to Snooze Marion for the excellent and very professional service we received from entering Snooze Marion right through to the delivery of the bed. Keep up the brilliant work. Thank you all once again.
1 comment
SnoozeSnooze
Hi Karen,
Thank you for taking the time to provide your feedback! Were so pleased to hear that you have had a pleasant experience. We'll be sure to pass your feedback onto the team.... Read more
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Easy, fast process
Alex was great to deal with. Answered all our questions & made what we thought would be a long hard process - easy & fast. Delivery guys were also great & delivered when they said they would. Thank you.
1 comment
SnoozeSnooze
Hi Mel,
Thanks for taking the time to leave your review. We're glad you liked the service at store and at delivery stage. We will pass your feedback onto the team.... Read more
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The reviewer stated that an incentive was offered for this review
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SnoozeSnooze
Hi Lauren,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
Thanks, Snooze.