??!

Reviews

4.9

177 reviews
5
(168)
4
(6)
3
(1)
2
(0)
1
(2)
  • Product Quality
    4.9 (71)
  • Return Claim MadeYes (1) · No (73)
  • Warranty Claim MadeYes (0) · No (75)
  • Product Appearance As advertised (93%) · Not as advertised (7%)
  • Customer Service
    4.9 (71)
Previous
Next
Susan

SusanHobart, TAS

Love my beds

published

My beds arrived & were installed by very pleasant delivery men as was the same experience from Sofie (salesperson at purchase). Sofie was very pleasant and professional and went over and above to show me all that Snooze had to offer. I've since had a follow-up call from her to make sure that everything went well with the delivery of my beds. I will be returning to the store in the new year as I'm in need of bedside tables & would not consider going anywhere else. See you soon Sofie. Regards Susan



1 comment
Snooze
SnoozeSnooze
Paul F

Paul FLaunceston, TAS

  • 2 reviews

Avoid!!! Customer satisfaction guarantee does not apply !!!

published

After explaining to Snooze Launceston that my wife sleeps hot and testing several different QS mattresses in store we were recommended a Craftsman boxed innerspring mattress which we purchased.. Just one night on this mattress we discovered it was hot to sleep on. Snooze Launceston would not exchange or refund even though we expressly pointed out that we needed a mattress that was not hot to sleep on. Customer satisfaction guarantee does not apply at Snooze Launceston. We have since discovered that there are other stores in Launceston that will exchange mattress if for any reason you are not happy with your purchase.



Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSnooze Launceston
See all answers
1 comment
Snooze
SnoozeSnooze
Christopher R.

Christopher R.Launceston, TAS

perfect bed

published

Great customer service, the staff were so helpful and not pushy, even better bed and especially mattress best thing Ive ever done had the best nights sleep Ive had in years



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationLaunceston tasmania
See all answers
1 comment
Snooze
SnoozeSnooze
Furniture Shops

Find out how Snooze TAS, Launceston compares to other Furniture Shops

Know better, choose better.

Compare all

Great customer service

published

I was referred to snooze by my daughter Janelle N. I found everyone very helpful and the delivery men were fabulous. I will highly recommend this store and especially Marita.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationLaunceston
See all answers
1 comment
Snooze
SnoozeSnooze

Thank you for leaving the details of your recent visit to Snooze Launceston Patricianne. We're pleased to hear that you had a wonderful visit instore and will be sure to pass your feedback on. Regards, Snooze.

Great customer service

published

We were looking for a QB for our newly renovated master bedroom. We like high beds and bought a Luxe ensemble (firm/firm). We are very happy with our purchase. Thank you Sofie for your great customer service.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSnooze Launceston
See all answers
1 comment
Snooze
SnoozeSnooze

Hi Jacqui, thanks for your review. Great to hear you're loving your new bed and had a positive experience with Sofie and the Launceston team. Regards, Snooze

yogie

yogieNorth-West & West coast, TAS

Best sleep I've had in months .

published

Just a big Thankyou to Sophie who gave us excellent service, and did all she could to accomadate our requests. We are very happy with our purchase, excellent mattress, excellent service, and excellent sleep.
Thanks also to the team who delivered and assembled our bedroom suite
Well done 'Snooze'

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationLaunceston
See all answers
1 comment
Snooze
SnoozeSnooze

Hi Yogie, thanks for your review. It's great to hear you were satisfied with the service and delivery. We will pass this feedback along to Sophie and the team. Thanks, Snooze

Harry B

Harry B

  • 2 reviews

An enjoyable experience.

published

Just wish to say many thanks to Monica for the really great service.Her attitude, attention to detail and knowledge of the product made the whole process worthwhile. Thanks also to Andrew. and team for the quick and very efficient delivery and installation

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationSnooze Launceston
See all answers
1 comment
Snooze
SnoozeSnooze

Thank you for sharing the details of your recent visit to Snooze Launceston Harry. We're pleased to hear of your wonderful experience with Monica, Andrew and the team. We'll be sure to pass your feedback on. Regards, Snooze.

Excellent service and wonderful product!!!!

published

Monica at Snooze Launceston was fantastic. She took her time in ensuring I was "fitted" to the right mattress. What I purchased is very very comfy and THE most beautiful bed. So happy with both! Also, thank you to Andrew and his team for delivery. Everyone was so easy to deal with and extremely helpful! Couldn't be happier!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationLaunceston, Tas
See all answers
1 comment
Snooze
SnoozeSnooze

Hi Linda, We are so pleased to hear about your wonderful visit to Snooze Launceston. We'll be sure to pass on your feedback to Monica, Andrew and the team. Regards, Snooze.

Excellent customer service and a great bed too.

published

Was very happy with the service provided by Marita and the team. The information provided helped me pick a mattress that I probably wouldn't have picked without assistance, but has been perfect for my needs. I'm sleeping and feeling better. Would definitely so there again when I need my next mattress.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationLaunceston
See all answers
1 comment
Snooze
SnoozeSnooze

Hi Matthew, thank you for sharing the details of your visit to Snooze Launceston. We're so pleased that you had a wonderful experience with Marita in-store and will be sure to share to pass on your feedback. Regards, Snooze.

Furniture Shops

Find out how Snooze TAS, Launceston compares to other Furniture Shops

Know better, choose better.

Compare all

Amazing service, super friendly staff!!

published

The Snooze Launceston team went above and beyond for me after I purchased a bed that did not fit up my stairs (my fault for not measuring). Could not have asked for better service from the ladies in store or the delivery men. So friendly, informative, and did not make me feel silly for my mistake! They made the exchange process so easy and I had my new bed up the stairs and assembled on the same day! Thank you all again, I am so grateful!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationLaunceston
See all answers
1 comment
Snooze
SnoozeSnooze
Karen R.

Karen R.North-West & West coast, TAS

recommend snooze

published

Sofie at the Launceston store was fantastic!!
Great customer service, friendly and extremely helpful. Delivery was prompt.
And now sleeping!! Will be a repeat customer in the future. Will recommend Snooze to family and friends.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationSnooze Launceston
See all answers
1 comment
Snooze
SnoozeSnooze

Thanks for taking the time to leave a review, Karen. We will be sure to pass your kind feedback along to Sofie and the Launceston team. Thanks, Snooze

Laura

LauraTasmania

Amazing Customer Service

published

Staff went out of their way and above and beyond to help us with all our requests and needs.
The Snooze system for selecting the perfect bed was very impressive.
We were happy with the warranty provided with our products.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationLaunceston, Tasmania
See all answers
1 comment
Snooze
SnoozeSnooze

Hi Laura, thanks for taking the time to leave your review. We'll be sure to pass this on to the team at the Launceston store. Regards, Snooze

Amber P.

Amber P.Launceston, TAS

Marita at Snooze Launceston is amazing!!

published

Marita at the Launceston store is a gem, her customer service is so friendly and she was so incredibly helpful. I was after a specific bed frame to be delivered and when they didn't have it in stock she did everything she could to locate one for me and had it delivered that same week in just a few days when it suited me. Delivery persons were so wonderful they gave me advice on how to assemble the frame by myself and it was so easy. Frame is absolutely gorgeous (the Amelie bedframe) and very strong and sturdy. Can't thank Marita and the team at Launceston Snooze store enough! So happy!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSnooze Launceston
See all answers
1 comment
Snooze
SnoozeSnooze

Thanks for taking the time to leave a review, Amber. We're so pleased to hear your experience met your expectations, and will be sure to pass your feedback along to Marita and the team. Thanks, Snooze

Great product! Great Service!

published

Very happy dealing with Monica (in store): she was friendly, informative but didn't pressure us in any way. Delivery guys were prompt, friendly and gave good instructions for assembly and care of the bed set and mattress. And the bed was very easy to put together! Verry happy!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationSnooze Launceston
See all answers
1 comment
Snooze
SnoozeSnooze

Thanks for sharing the details of your recent visit to Snooze Launceston Holly. We're pleased to hear that you had a wonderful experience with Monica and the delivery team. We'll be sure to pass on your feedback to the team. Regards, Snooze.

Beautiful bed, happy customers

published

Snooze provided excellent customer service. Upgrading & purchasing a new bed was a big commitment & we were reassured by the knowledge shown by staff & the extensive choice of product best suited to our budget. Delivery was quick & efficient. Thank you!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationLaunceston
See all answers
1 comment
Snooze
SnoozeSnooze

Hi, thanks for taking the time to leave a review, we'll be sure to pass it on to the team at Launceston. Regards, Snooze

Furniture Shops

Find out how Snooze TAS, Launceston compares to other Furniture Shops

Know better, choose better.

Compare all
Fiona

FionaLaunceston, TAS

Excellent service and product

published

I was searching for a double bed for a spare bedroom.... had been to several other stores and been decidely underwhelmed by the range on offer in this size. Monica at Snooze was able to show me several products which met my criteria and I am delighted with the bed, table and mattress purchased. Great communication during the order process and delivery.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Snooze
SnoozeSnooze

Hi Fiona, thanks for your review. Great to hear you had such a positive experience in our Launceston store recently. We will be sure to pass this on to Monica and the team. Regards, Snooze

Johnny

JohnnyLaunceston, TAS

Perfect sleep now

published

My partner and I were treated so well by Sophie,who made sure we were absolutely content with our purchase and didn't rush or pressure us for a sale! This mattress has transformed my life and we were pleasantly surprised when we received a thank you card with some coffee vouchers as an aftersales gift a week later after delivery...well done snooze

Return Claim MadeNo
Warranty Claim MadeNo
Store LocationLaunceston
1 comment
Snooze
SnoozeSnooze

Thanks for taking the time to leave a review, Johnny. We'll be sure to pass your kind words along to Sophie and the team. Enjoy your coffee! Thanks, Snooze

The reviewer stated that an incentive was offered for this review

Martyn N

Martyn NLaunceston, TAS

Great service and beautiful bed

published

Sofie was absolutely fantastic. Knowledgeable, patient & friendly. Bed arrived within time frame suggested. Great work by delivery guys who also removed our old ensemble. An excellent professional experience all around.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationSnooze Launceston
See all answers
1 comment
Snooze
SnoozeSnooze

Excellent Service

published

The team at Launceston assisted with delivering bedside tables at short notice then when returned (wrong selection by us) efficiently provided credit so we could purchase the more appropriate tables.

Customer Service
Product Quality
1 comment
Snooze
SnoozeSnooze
Serendipity

SerendipityLaunceston, TAS

Excellent prices and exceptional service

published

Excellent prices and service.
I would not hesitate in dealing with Snooze Launceston in the future and would highly reccomend them to friends. Forget the rest...,go to Snooze. You won't be disappointed

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Snooze
SnoozeSnooze

Thank you for sharing the details of your recent visit to Snooze Launceston Serendipity. We're pleased to hear that you had a wonderful visit and will be sure to share with the store. Thanks, Snooze.

Page 2 of 9
See all Snooze reviews

Questions & Answers

Sorry, there are no questions about Snooze TAS, Launceston but you can read 44 questions about Snooze.

Get an answer from our members and Snooze representatives

ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.