SusanHobart, TAS
Love my beds
My beds arrived & were installed by very pleasant delivery men as was the same experience from Sofie (salesperson at purchase). Sofie was very pleasant and professional and went over and above to show me all that Snooze had to offer. I've since had a follow-up call from her to make sure that everything went well with the delivery of my beds. I will be returning to the store in the new year as I'm in need of bedside tables & would not consider going anywhere else. See you soon Sofie. Regards Susan
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Paul FLaunceston, TAS
- 2 reviews
Avoid!!! Customer satisfaction guarantee does not apply !!!
After explaining to Snooze Launceston that my wife sleeps hot and testing several different QS mattresses in store we were recommended a Craftsman boxed innerspring mattress which we purchased.. Just one night on this mattress we discovered it was hot to sleep on. Snooze Launceston would not exchange or refund even though we expressly pointed out that we needed a mattress that was not hot to sleep on. Customer satisfaction guarantee does not apply at Snooze Launceston. We have since discovered that there are other stores in Launceston that will exchange mattress if for any reason you are not happy with your purchase.
1 comment
SnoozeSnooze
Hi Paul,
Thank you for reaching out to us and taking the time to provide feedback. Please email [email protected] with your contact details and location of the store you purchased from and the... Read more
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Christopher R.Launceston, TAS
perfect bed
Great customer service, the staff were so helpful and not pushy, even better bed and especially mattress best thing Ive ever done had the best nights sleep Ive had in years
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SnoozeSnooze
Hi Christopher,
Thank you for your kind words! We're glad to hear you had such a positive experience. ... Read more
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Great customer service
I was referred to snooze by my daughter Janelle N. I found everyone very helpful and the delivery men were fabulous. I will highly recommend this store and especially Marita.
1 comment
SnoozeSnooze
Thank you for leaving the details of your recent visit to Snooze Launceston Patricianne. We're pleased to hear that you had a wonderful visit instore and will be sure to pass your feedback on. Regards, Snooze.
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Great customer service
We were looking for a QB for our newly renovated master bedroom. We like high beds and bought a Luxe ensemble (firm/firm). We are very happy with our purchase. Thank you Sofie for your great customer service.
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SnoozeSnooze
Hi Jacqui, thanks for your review. Great to hear you're loving your new bed and had a positive experience with Sofie and the Launceston team. Regards, Snooze
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yogieNorth-West & West coast, TAS
Best sleep I've had in months .
Just a big Thankyou to Sophie who gave us excellent service, and did all she could to accomadate our requests. We are very happy with our purchase, excellent mattress, excellent service, and excellent sleep.
Thanks also to the team who delivered and assembled our bedroom suite
Well done 'Snooze'
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SnoozeSnooze
Hi Yogie, thanks for your review. It's great to hear you were satisfied with the service and delivery. We will pass this feedback along to Sophie and the team. Thanks, Snooze
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Harry B
- 2 reviews
An enjoyable experience.
Just wish to say many thanks to Monica for the really great service.Her attitude, attention to detail and knowledge of the product made the whole process worthwhile. Thanks also to Andrew. and team for the quick and very efficient delivery and installation
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SnoozeSnooze
Thank you for sharing the details of your recent visit to Snooze Launceston Harry. We're pleased to hear of your wonderful experience with Monica, Andrew and the team. We'll be sure to pass your feedback on. Regards, Snooze.
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Excellent service and wonderful product!!!!
Monica at Snooze Launceston was fantastic. She took her time in ensuring I was "fitted" to the right mattress. What I purchased is very very comfy and THE most beautiful bed. So happy with both! Also, thank you to Andrew and his team for delivery. Everyone was so easy to deal with and extremely helpful! Couldn't be happier!
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SnoozeSnooze
Hi Linda, We are so pleased to hear about your wonderful visit to Snooze Launceston. We'll be sure to pass on your feedback to Monica, Andrew and the team. Regards, Snooze.
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Excellent customer service and a great bed too.
Was very happy with the service provided by Marita and the team. The information provided helped me pick a mattress that I probably wouldn't have picked without assistance, but has been perfect for my needs. I'm sleeping and feeling better. Would definitely so there again when I need my next mattress.
1 comment
SnoozeSnooze
Hi Matthew, thank you for sharing the details of your visit to Snooze Launceston. We're so pleased that you had a wonderful experience with Marita in-store and will be sure to share to pass on your feedback. Regards, Snooze.
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Amazing service, super friendly staff!!
The Snooze Launceston team went above and beyond for me after I purchased a bed that did not fit up my stairs (my fault for not measuring). Could not have asked for better service from the ladies in store or the delivery men. So friendly, informative, and did not make me feel silly for my mistake! They made the exchange process so easy and I had my new bed up the stairs and assembled on the same day! Thank you all again, I am so grateful!
1 comment
SnoozeSnooze
Hi Meg,
Thank you for leaving this review. We're so glad to hear your overall experience with Snooze has been a great one, and you were well looked after by our team at Launceston. We will pass this feedback onto them.... Read more
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Karen R.North-West & West coast, TAS
recommend snooze
Sofie at the Launceston store was fantastic!!
Great customer service, friendly and extremely helpful. Delivery was prompt.
And now sleeping!! Will be a repeat customer in the future. Will recommend Snooze to family and friends.
1 comment
SnoozeSnooze
Thanks for taking the time to leave a review, Karen. We will be sure to pass your kind feedback along to Sofie and the Launceston team. Thanks, Snooze
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LauraTasmania
Amazing Customer Service
Staff went out of their way and above and beyond to help us with all our requests and needs.
The Snooze system for selecting the perfect bed was very impressive.
We were happy with the warranty provided with our products.
1 comment
SnoozeSnooze
Hi Laura, thanks for taking the time to leave your review. We'll be sure to pass this on to the team at the Launceston store. Regards, Snooze
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Amber P.Launceston, TAS
Marita at Snooze Launceston is amazing!!
Marita at the Launceston store is a gem, her customer service is so friendly and she was so incredibly helpful. I was after a specific bed frame to be delivered and when they didn't have it in stock she did everything she could to locate one for me and had it delivered that same week in just a few days when it suited me. Delivery persons were so wonderful they gave me advice on how to assemble the frame by myself and it was so easy. Frame is absolutely gorgeous (the Amelie bedframe) and very strong and sturdy. Can't thank Marita and the team at Launceston Snooze store enough! So happy!
1 comment
SnoozeSnooze
Thanks for taking the time to leave a review, Amber. We're so pleased to hear your experience met your expectations, and will be sure to pass your feedback along to Marita and the team. Thanks, Snooze
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Great product! Great Service!
Very happy dealing with Monica (in store): she was friendly, informative but didn't pressure us in any way. Delivery guys were prompt, friendly and gave good instructions for assembly and care of the bed set and mattress. And the bed was very easy to put together! Verry happy!
1 comment
SnoozeSnooze
Thanks for sharing the details of your recent visit to Snooze Launceston Holly. We're pleased to hear that you had a wonderful experience with Monica and the delivery team. We'll be sure to pass on your feedback to the team. Regards, Snooze.
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Beautiful bed, happy customers
Snooze provided excellent customer service. Upgrading & purchasing a new bed was a big commitment & we were reassured by the knowledge shown by staff & the extensive choice of product best suited to our budget. Delivery was quick & efficient. Thank you!
1 comment
SnoozeSnooze
Hi, thanks for taking the time to leave a review, we'll be sure to pass it on to the team at Launceston. Regards, Snooze
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FionaLaunceston, TAS
Excellent service and product
I was searching for a double bed for a spare bedroom.... had been to several other stores and been decidely underwhelmed by the range on offer in this size. Monica at Snooze was able to show me several products which met my criteria and I am delighted with the bed, table and mattress purchased. Great communication during the order process and delivery.
1 comment
SnoozeSnooze
Hi Fiona, thanks for your review. Great to hear you had such a positive experience in our Launceston store recently. We will be sure to pass this on to Monica and the team. Regards, Snooze
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JohnnyLaunceston, TAS
Perfect sleep now
My partner and I were treated so well by Sophie,who made sure we were absolutely content with our purchase and didn't rush or pressure us for a sale! This mattress has transformed my life and we were pleasantly surprised when we received a thank you card with some coffee vouchers as an aftersales gift a week later after delivery...well done snooze
1 comment
SnoozeSnooze
Thanks for taking the time to leave a review, Johnny. We'll be sure to pass your kind words along to Sophie and the team. Enjoy your coffee! Thanks, Snooze
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Martyn NLaunceston, TAS
Great service and beautiful bed
Sofie was absolutely fantastic. Knowledgeable, patient & friendly. Bed arrived within time frame suggested. Great work by delivery guys who also removed our old ensemble. An excellent professional experience all around.
1 comment
SnoozeSnooze
Dear Martyn,
Thank you kindly for taking the time to review your experience with Snooze. We will pass your feedback onto the team in Launceston. Enjoy your new bed!... Read more
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Excellent Service
The team at Launceston assisted with delivering bedside tables at short notice then when returned (wrong selection by us) efficiently provided credit so we could purchase the more appropriate tables.
1 comment
SnoozeSnooze
Hi Stephen,
Thank you for providing your feedback. We will pass it onto the team at Launceston and we are glad they were able to help with your bedside tables!... Read more
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SerendipityLaunceston, TAS
Excellent prices and exceptional service
Excellent prices and service.
I would not hesitate in dealing with Snooze Launceston in the future and would highly reccomend them to friends. Forget the rest...,go to Snooze. You won't be disappointed
1 comment
SnoozeSnooze
Thank you for sharing the details of your recent visit to Snooze Launceston Serendipity. We're pleased to hear that you had a wonderful visit and will be sure to share with the store. Thanks, Snooze.
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SnoozeSnooze
Hi Susan,
Thank you for taking the time to provide your feedback! We're so pleased to hear that you have had a pleasant experience. Well be sure to pass your feedback onto the team.... Read more
Thanks, Snooze