Snooze Questions & Answers (page 2 of 3)

Hi there. I also made a purchase of a top range Maddison which was a $4000 bed (we got it at sale price when you had your buy a king for price of a single and paid $2000). We tried lots of beds and even used the sleep analysis body measurement machine they had. We got it delivered yesterday and slept on it with a mattress topper and a sheet. It was SO hard. Our backs hurt, poor blood circulation to arms and legs and we had a poor sleep. My wife hand to swing her arms for an hour to get circulation back. I want to return it and get a softer mattress for around the same $2000 cost. The store is Moore Park. Spoke with the manager Paul and he said we have to sleepnon ot 4-6 weeksnfor it to soften. I don’t think we can survive... Can you please assist me with this process, we don’t think we can make it that long with the bed...

We just bought a slumberland bed base and headboard and there are no instructions on how to assemble. We bought this from highpoint snooze. Can someone please get in touch ASAP with instructions?

Hi Snooze, I'm in the same situation as a lot of my follow customers. Had a bed base and headboard delivered, but left with no instructions. Can I find these online? Would appreciate a response asap.

Hi there, i bought a top of the line (my side) king bed which i purchased 14 days ago. In that 14 days i have not slept one of those nights. My partner and i did the sleep test and were steered toward purchasing the top of the line bed in a number 8 on both side. My partner is not sleeping due to back pain and i can not sleep without waking up crying in pain on my side. I wanted a luxusious soft bed that i melted into and i told the salesperson this repeatedley. What i have ended up with however is a bed i lay on top of and it is hard as a rock. What are my options?
Tracy
[email removed]

Hi there. I also made a purchase of a top range Maddison which was a $4000 bed (we got it at sale price when you had your buy a king for price of a single and paid $2000). We tried lots of beds and said we wanted a soft one. We got it home last night and slept on it with a mattress topper and a sheet. It was SO hard. My back hurts and I had a poor sleep. I want to return it and get a softer mattress for around the same $2000 cost. The store is Frankston. Can you please assist me with this process and I am very upset with the bed.

Hi - I just had a slumberland base and headboard delivered from Snooze in Moore Park and there are no instructions on how to attach the headboard. Where can I find these online?? I can't wait until they're posted because we need to sleep on the bed.

We just purchased a bed head Slumberland Square, Buttoned Headboard no instructions how to put it together can send where do I find instructions ???

I'm looking at buying the bilby bed frame for my son but I would also like to get the same one for my other son. Problem is that I need the stairs to be on the other side for it to work. Can the stairs be put on the other side??

Hi,

I sent a complaint to [email protected] on 31/05, related to the dispute with one of the Snooze stores. At this stage I do not feel that it is fair to write a review or publicly provide any details; however, I am interested in your response time. Your email system does not seem to be set up to send an acknowledgement email and therefore, there is no way to know if my email has reached your inbox (or got filtered out as spam). Do you send a confirmation email once you read an email? Also, I understand that there may be a large number of emails to attend to every day, but is there any estimate of the typical response time?

Thank you.

P.S. I understand that businesses can't always avoid negative reviews, though the number of negative reviews about Snooze is alarming. However, it was comforting to read that at least some of the issues/disputes were settled amicably and to a customer's satisfaction, and so there is a hope that my matter may not require further escalation.

Hi,
My husband and I have just purchased a mattress from Snooze and had it delivered this morning. I just arrived home and am flabbergasted by its size. It dwarfs the whole room and looks terrible - even if we get a new bed base to actually fit it it is just too big aesthetically for our space. What can we do? We haven't slept on it of course - can we return and swap it for a smaller traditional size?
Thanks,
Elissa

Hi, we were put on pne pf those special beds and tested.We were then given a choice of quite a few beds.We liked one in particular, the store lady suggested we did not get it as the coils are latger and after a couple of years, you will feel them. We ended up getting the second one they showed us. It showed up a few days ago and I have not slept properly since.It is literally killing my back and I am waking up all night. What can we do?I feel it was the wrong fit for is.

We are looking for an ensemble and have tried so many options. Our favourite bed and customer service was from Snooze but we are hesitant to buy from there in case the bed is not right, because there is no trial or return policy. What if we spend 3 grand on a bed that we can't sleep on, it's such a huge investment for us. Anyone had experience with this from snooze? I really want to buy their bed!

Hi,

I've just bought a King Size wood bed frame from Midland snooze. There's 3 screw holes per corner, but only enough for two screws in each corner were provided. I have a queen in the same design I bought a couple of years ago and all 12 screws were provided. Will my bed be structurally sound with just 8 screws? I've emailed Midland, but haven't heard back.

Thank you,

Jessica

What age do you recommend the Bilby loft bed from?

I asked for a bed that would not be hot, that was my only specific request. Snooze sold me the my side bed and it is incredibly hot. Can I return this product given I have been misled?

We have just taken delivery of our Snooze My Side bed. The mattress has an unusual odour. Has anyone else complained about this problem?

Does anyone know where I might be able to find instructions for the Snooze Evan loft bed with desk? I think it's called Evan. It has the stairs at the end and silver railings on the bed to keep child in and a desk underneath with a cupboard and drawers. Desperately need instructions as they were somehow lost during move!! Arrrrrrgh, all help greatly appreciated!!

We bought a myside in Oct 2015 was told we would not feel the middle bit where the 2 sides are different. I'm gold and my husband is red but to me I feel like im sleeping on the side of a hill and feel like im going to roll on the floor when I turn to face my husband I feel like I'm trying to climb a hill. It really feels like 2 single beds sleeping like this it's giving me really bad lower back pain, what can I do?

Has anyone bought the snooze Venice bed from kids range? Really like it for my daughter but after reading some reviews a bit hesitant to buy from snooze. Thank you

We bought my 3 year old a single new bed frame almost a year ago. The frame and matress cost around $1000. It was planned to last him to his teens or more. It is made from particle board and when we built it it had a strong chemical smell. Almost a year on that chemical smell hasn't disappeared especially when the window has been closed all day. I have serious health concerns for my son and considering getting rid of it. I have noticed it is no longer on your website for sale.
Can you give me details as to what chemicals have been used to make it?