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JuddSydney, NSW
Great service
Great quality mattress and extremely comfortable. Yasha was very knowledgeable about the product as well.
Fantastic, friendly service provided by Yasha. We look forward to the delivery of our new bedding. Thanks again.
1 comment
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AlisonLaunceston, TAS
Wonderful service
I phoned Marita for advice on a doona, and because of social distancing restrictions I didn't want to go into the store. She answered all my questions, and I was able to pay over the phone and collect asap. Wonderful experience.
1 comment
SnoozeSnooze
Hi Alison,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
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TimLaunceston, TAS
Best night's sleep I've had
We were really impressed with the range and options compared with other stores. Sandra was very inviting, we weren't initially look to buy a bed that day, but after going through the process of finding the right mattress we were really impressed and the offer was too good to refuse. As the options we chose were custom and had to be made to order, there was a few weeks wait, however it arrived sooner than expected and they had remembered we would not be able to pick it up until a few weeks later and had offered to store for us. Pickup was by appointment, but the time suited our needs. Assembly of the bed was very straight forward.
Overall very impressed with the entire experience.
1 comment
SnoozeSnooze
Hi Tim,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
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Cara L.
- 5 reviews
happy with product, service so-so
Bought a bed and an mattress and am happy with them. Writing to warn people to wary of the retail staff.
I walked in with a clear idea of budget, size, and look that I wanted and ended up having to nod politely through an elaborate sales pitch I was completely disinterested in. The salesperson tried to upsell me from a double to a queen-sized bed, even after I made it clear I have a small flat. The double barely made it into the bedroom as it was. I got annoyed watching the delivery guy trying to maneuver it in, thinking that if I'd taken the...Read more
advice of this salesperson who didn't know my living space I would have been stuck with a bed that didn't fit into my room. (The actual delivery guy was great though, he didn't just deliver the bed he told me how to put it together and gave me some tips that were helpful.) Also I picked the mattress I wanted fairly early during the purchase and even though I kept coming back to it, the salesperson went through this whole process of getting me to lie on a computerised mattress thing that measures how your weight distributes on the mattress, and pulling out bits of dissected mattress to show me how the insides work, and taking me to different mattress to lie down on. At one point the motion of getting up off a bed actually popped the clasp on my bra (it was one of the ones that hooks at the front, it comes undone occasionally). At that point I was super uncomfortable, arms crossed across my chest, just wanting him to put the purchase through so I could get to a bathroom and sort myself out. Guy just didn't get or didn't want to get my body language or repeated references to being happy with the mattress I'd already chosen. At one point he bragged that he won awards for salesmanship. I can kinda see why because if I was a person more easily influenced and less comfortable with decisions I probably would have appreciate all the detail and attention, but as someone who'd just planned on getting in and out the whole thing was excruciating. Finally, he said to allow 12 weeks for delivery but that it was most likely to arrive in 5 weeks, 6 at the outside, and implied that the 12 weeks thing was just something they had to say to cover themselves. It took exactly 12 weeks. Honestly I don't know if he was unscrupulous or just extroverted and a bit oblivious. I'd say that if you know you're susceptible to upselling or if it makes you feel pressured/uncomfortable I'd avoid Snooze in Fyshwick. If you can handle it and you like to be as thoroughly informed as possible about your options, he was certainly attentive and had a lot of information.1 comment
SnoozeSnooze
Dear Cara,
Thank you for taking the time to provide feedback about your purchase experience. Your comments are being made known to the team at the store as may assist in any improvements. While yo... Read more
ur disappointment at the experience is noted and sincerely regretted, we are also glad to know that you are happy with the products that have been delivered.Similar opinion? Write a review on ieatwords.com.au!
MandaNorth Queensland, QLD
- 5 reviews
Very Disappointed
We purchased a mattress from store. The one we laid on was not the one that was ordered (the sales assistant wrote the incorrect mattress down). We didn't realise until after we got it home. It was the softest one which we would never have chosen. The store gladly allowed us to swap it BUT unknown to us, this then counted as our one swap over, so then when we did get the correct one home and it wasn't suitable, we were not allowed to swap it. We gave it plenty of time and rotated it as well. We spent way over our budget in order to get a good quality product but we can't even sleep on it as it gives us very bad backs and necks. It is also extremely hot to lay in and we wake up in a pool of sweat even with the air-conditioner turned up high.
1 comment
SnoozeSnooze
Hi Manda,
We are sorry to hear that. Could you please email [email protected] with your contact details and order number so we can identify your purchase and assist further? ... Read more
Kind regards, Snooze.Similar opinion? Write a review on ieatwords.com.au!
IvanSydney, NSW
Phenomenal Customer Service - Thank you Rahul
Rahul greeted my family and I with a warm smile and listened intently to our needs. I felt that the entire time we were listened to and our needs were met. Rahul even knew we needed a mattresses on the day and went out of his way to organize a mattress we wanted. Thank you for your phenomenal customer service and it was a wonder experience shopping at snooze. I would highly recommend.
1 comment
SnoozeSnooze
Hi Ivan,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
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Will T.Sydney, NSW
Good friendly service, got what I was looking for at a good price
Good friendly service, got what I was looking for at a good price, plenty of options and not a pushy sales approach which makes a big difference in my opinion
1 comment
SnoozeSnooze
Hi Will,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
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LisaMetropolitan Adelaide, SA
Exceptional service
We were going to shop around but from the moment we walked into the store the service was great. Not at all pushy and informative so we were happy to purchase from there. I was expecting a wait time for delivery around 6 weeks but it was 6 days. Great service all around. Thank you.
1 comment
SnoozeSnooze
Hi Lisa,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
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AshSouth East Queensland, QLD
Love my new mattress!
I bough the chelsea mattress from Damian. He was very helpful and knowledgeable and gave me the confidence in the product. My first night sleeping on my new mattress was great! Absolutely love my mattress. Would highly recommend
1 comment
SnoozeSnooze
Hi Ash,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
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Love the customer service!
Jason gave excellent customer service and made buying a bed stress free and enjoyable. Jason was very knowledgable about the products. I would definitely recommend this store for great personal service.
1 comment
SnoozeSnooze
Hi Marilynn,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
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HarveyGreater Melbourne (Metropolitan), VIC
How Good is this!
Purchased a whole house of beds from Armadale store, this was the best decision ever. Great service and knowledge of products. They even delivered personally my bedding along with a bottle of red!
I highly recommend this store and the team. Many thanks to Blake, Oscar and ROSS and of course Russel who did all the heavy work!
Need a bed goto Snooze in Armadale you won’t be disappointed
1 comment
SnoozeSnooze
Hi Harvey,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
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HayleyLaunceston, TAS
Amazing experience!
We cannot recommend and speak highly enough about our experience with Snooze Launceston. We had 2 beautiful beds delivered, amazing in-store service and Andrew who delivered our beds was wonderful, really friendly and extremely helpful! We are very grateful for the support, advice and pleasant experience. We will definitely be back!
1 comment
SnoozeSnooze
Hi Hayley,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
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Excellent Overall Service
Very helpful and friendly staff who genuinely wanted to help me. They have a wide range of beds and heaps of choices. I was so confused to begin with but was confident in my final choice. The delivery service was excellent also. They were very efficient in putting my bed together and very reasonably priced.
Would highly recommend.
1 comment
SnoozeSnooze
Hi Sophie,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
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Prema was AWESOME!!!!
Prema's service was genuine, thorough and informative. She knew exactly what I wanted and stayed within my price range. I left the store feeling super confident about my purchase and can't wait for my bed to arrive this Saturday.
Thank you so much for all your help Prema.
Berni
1 comment
SnoozeSnooze
Hi Berni,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
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Jason A.Sydney, NSW
Rahul was awesome
Purchsed my bed from Rahul at snooze. Rahul was friendly, energetic and very knowledgeable. Couldn't of asked for better service of your going to Snooze Crossroads ask for Rahul. If it wasn't for Rahuls customer service I wouldn't of purchased my bed! Keep up the good work Rahul
1 comment
SnoozeSnooze
Hi Jason,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
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Great product, customer service and delivery/installation team
The customer service at the Windsor store was fantastic and really helpful. The delivery/installation team were amazing and appropriately careful due to the current COVID-19 pandemic. The product (polo bed) is great - really good quality. Thank you!
1 comment
SnoozeSnooze
Hi Stacey,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
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AnLealMetropolitan Adelaide, SA
- 5 reviews
- SA, Marion
- Verified customer
Terrible after sales service
Great sales team, friendly and helpful until you pay your items. In my case I paid in full and was not informed of their 24 hours refund policy at the moment.
To make long history short, the sales team provided the wrong delivery times, they even messed up the times on the invoice and not even for that took responsibility. We were told our bed will take between two to three weeks to be delivered the day of the sale, when we called to follow up they said it will take up to two months.
Unfortunately the conversation turned sour when I decided...Read more
to ask for the refund process, the person on the phone became challenging, rude and aggressive; when asked about their supervisor or manager they said they didn't have any numbers and I should look on their web page. This is not even about the money, I just want the delivery time frames given to me at the store. I would say that for the money you pay, do some extra research, look other stores and if this is the only one that have your particular style/needs then just give it a SNOOZE for a couple of weeks. maybe you will wake up with a better option.2 comments
SnoozeSnooze
Hi AnLeal,
We are really sorry to hear that you have had this experience with us. Could you please email [email protected] with your name and contact number, so we can get in touch to discuss this? ... Read more
Kind regards, Snooze.Already spoke with the people of head office who referred me back to the shop. Next day got an email from the same person at the store who had been so unhelpful. You guys just go around.
Similar opinion? Write a review on ieatwords.com.au!
BridgetAnn F.Perth, WA
Customer Service: patient, knowledgeable, friendly, has the customers best interest.
ok, so I admit I haven't recieved my mattress yet - However, I felt a strong need to give a review today on the WA O'Connors store. I've just left (probably 2 hours ago) and my god - the owner and beautiful floor member Aman are not only genuine lovely people with such warmth about them but exceptionally informative and knowledgeable. They gave me heaps of time!! (very patient lol), and honestly want the best end result for the customer - not for themselves! It was an absolute pleasure coming into the store today. I was also handed a bottle of Aussie water - it's the little things x :) Thank you. Mattress review coming soon! (I promise) Kind regards Bridget
1 comment
SnoozeSnooze
Hi Bridget,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
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David was very professional,passionate and extremely helpful in finding a mattress, will definitely return in the future
Was shown a range of products that were available and that fit within price range. Easy to find a mattress with the help of David. The delivery was very quick, extremely happy with the service.
1 comment
SnoozeSnooze
Hi Charlie,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
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Very ImpressedMetropolitan Adelaide, SA
Great Service Great Price Great Product
The sales man named Yogi was exceptional the service was second to none the product range was vast and we found exactly what we wanted. The product quality is oitstanding. We had it delivered and installed in a matter of days.
Thankyou especially in these difficult times
1 comment
SnoozeSnooze
Hi,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
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Questions & Answers
Katrina Andersonasked
Can you cancel and get your deposit back
2 answers
Hi Katrina. Sorry I don't know the answer to that question. You will have to ask them.
SnoozeSnooze
Dear Katrina,
Thank you for contacting Snooze. Please contact the team at the store where you placed your order or email us at [email protected] with your contact and store details. Please know that store are not required to provide a refund when there has simply been a change of mind.
Regards,
Snooze
MichelleDasked
Are you still making /selling the bilby loft bed?
1 answer
SnoozeSnooze
Hi Michelle,
Unfortunately, Bilby is no longer available, but we do have other frames that may be suitable.
A Snooze Store near your location will be glad to assist you in choosing a suitable bed frame.
You can find your nearest Store by using our Store Finder function on the website https://www.snooze.com.au/pages/store-locator
Thanks,
Snooze
ioannaasked
Bilby Single Bed Frame Snooze- does anyone know where I can get a copy of Assembly instructions?
1 answer
SnoozeSnooze
Hi Ioanna,
If the assembly instructions for the products in your order are missing please contact the store that you purchased the products from and we will ensure these are sent to you as quickly as possible. We can send either send the instructions by post or send a scanned image of the instructions by email.
Thanks,
Snooze
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SnoozeSnooze
Hi Judd,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
Thanks, Snooze.