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Jess
- 6 reviews
5/5 Customer service
There was an issue with my 2 day delivery (5+ business days and still waiting) - it did not arrive before I left, but I was able to have it redirected to sender and Snowys refunded it with zero hassle. Will not hesitate to order from them again and highly recommend
1 comment
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WesMetropolitan Adelaide, SA
Fantastic service
Everything about this transaction was excellent. They had the product I needed, which I could not get anywhere else. The staff were really friendly and helpful, communication was timely and clear and delivery was very quick. I would recommend them to anyone
1 comment
Snowys O.Snowys Outdoors
Cheers, Wes! Thanks for giving us a crack.
Laine :)
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RCHALSouth East Queensland, QLD
- 2 reviews
- Online store
- Verified customer
Great prices, great delivery time !!!
I wish all online shops would be this fast and professional. I ordered on a Sunday evening and the delivery was here by Tuesday morning. Fantastic prices is just a nice side effect too
1 comment
Snowys O.Snowys Outdoors
Thanks, Rchal! Such a nice message to read to start the day.
Laine :)
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Super quick delivery
Fantastic delivery by the team at Snowys. Ordered a few ski related items on Monday afternoon and it arrived to me in North Sydney before lunch the next day. Great service team - keep it up!!
1 comment
Snowys O.Snowys Outdoors
Thanks for posting such a nice review, Mjllukin! Enjoy the snow.
Laine :)
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Art VandalayCentral Highlands and Goldfields, VIC
- 4 reviews
Good online store- they use Toll IPEC which is a nightmare.
Nothing against the online store but using toll ipec delivery for a few little items is ridiculous. Especially when they are so difficult to deal with. They attempted to deliver my package when I was home to a side entrance that was not clearly accessible and obviously didn’t knock loud enough, and then left the note that the item is going back to the depot 1.5 hours away. I call them and they say they will deliver tomorrow so be home (again) between 9-5. I tell them to put a note for the driver- go to the front door. Wouldn’t you know it- they...Read more
don’t turn up. Another day wasted. Call them and they say Snowys won’t allow the redelivery and I have to go pick up at the depot 1.5 hours away. I understand there would be another cost associated with that but Toll stuffed it up to begin with. I let them know how disappointed i am- and the operator says they can deliver to the local news agency instead. Why didn’t they just do this the first time??? You might think this should be on tolls site- but snowys chooses to go through a crap courier company and need to hold them accountable.1 comment
Snowys O.Snowys Outdoors
Thanks for your feedback Art - that would've been so incredibly frustrating!
While it was hard to read, I'm glad you shared your experience - as we'll be sharing this with Toll to help them understand that it's an area that needs review.... Read more
Thanks again. Cheers, Laine :) PS I hope the importing/exporting business is going well.Similar opinion? Write a review on ieatwords.com.au!
AlexandraIllawarra, NSW
Wow, delivery was so quick
Bought a concert chair, I already have 2 in our house and was in need of 1 more for this weekend. Took a chance that I'd get it before the weekend as they are the best chairs. Thanks for not letting me down.
1 comment
Snowys O.Snowys Outdoors
Thanks for sharing your Snowys experience, Alexandra. Have a great weekend. ~ Ben
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SeanGreater Melbourne (Metropolitan), VIC
- 14 reviews
Ordered book. Never got it. Toll screwed up. Snowys refuse to refund.
Toll didnt deliver after insisted my house is a business address. It's not. Snowys rep took Toll's side. Asked me if I was sure my house isnt a business. Second 'delivery attempt' - Toll claim they delivered. They never did. Snowys refuse to refund. $32 down the drain. What did you think Snowys? Did you think I was lying? To try and steal $32? Peasant stuff. Poor business practice. $32 has earnt you guys negative reviews. Cheers
1 comment
Snowys O.Snowys Outdoors
Oh, gees I’m sorry to hear about this, Sean.
I’ve just spoken to Brock in our customer support team, who you spoke to this morning, to understand how your order went so badly pear-shaped.... Read more
As he might’ve mentioned, according to our courier, your order was successfully delivered 8 months ago. We rely on that information provided by Toll until we get notified by a customer that something is amiss in which case, we’ll do whatever is required to fix the issue. However, due to the delay in communication, we’re unable to file a claim with our courier to investigate further. In other words, your book has officially gone walkabout. Nevertheless, we’d still like to reattempt delivery with a replacement order at our expense. If you could please keep an eye on your email (which you used on your original order) for more information. Again, I’m terribly sorry your order has panned out this way hopefully, we’re able to fix the issue once & for all. Cheers, LaineSimilar opinion? Write a review on ieatwords.com.au!
Brilliance
From ease of navigating the online store to checkout, payment, super fast shipping to rural address great communication and the best packaging i have ever seen. In one word Brilliance!
1 comment
Snowys O.Snowys Outdoors
Thanks for the five stars, Tim. Happy Camping! ~ Ben
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- Online store
- Verified customer
Awesome Service!!
Ordered online without any problem, so simple and easy. Very quick delivery right to my door even though I live on a rural property. Will certainly be buying from Snowys Outdoors again. Thanks for your great service.
1 comment
Snowys O.Snowys Outdoors
We look forward to hearing from you again, Joanne. Happy Camping! ~ Ben
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All round all good
Placed an order just before Christmas. Received the order today, happy with that considering Christmas closures. Product was suitably packaged, and was just what I expected the order to be. Great customer service, great products, will be using them again in the future. Great work Snowy's
1 comment
Snowys O.Snowys Outdoors
Thanks for the five stars, Rebecca. I hope your 2020 is full of adventure! ~ Ben
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Michael W.South East Queensland, QLD
Great Service and Quick
Online purchase was very easy and the products ordered arrived within 3 days. The items were exactly as advertised. Very happy. Will definitely be back when in need of more outdoor gear. Thanks.
1 comment
Snowys O.Snowys Outdoors
Thanks for the five stars, Michael. Enjoy using your new gear and have a fantastic Christmas. ~ Ben
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J O.Greater Melbourne (Metropolitan), VIC
Fastest delivery ever !!!
I needed a sleeping bag urgent, spoke to a lovelly lady and explained I am going to patagonia on the 28th of december (it was the19th)... She told me at this time of the year the delivery might be delayed and said she was going to do her best... Damn she did, I received the sleeping bag next day. Amazing customer service!!!! Thanks a lot !!!! :) juan f. Olhaberry
1 comment
Snowys O.Snowys Outdoors
I'm glad we could make this happen quickly for you, Juan, it's a difficult time of year to manage fast delivery times.
Enjoy your trip to Patagonia. ~ Ben
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Mark M.AU
- 69 reviews
- 1 like
- Online store
- Verified customer
Review of Snowys camping site
Ordered date 16 of December air Coleman double mattress Order shipped va Toll shipped date 17 of December
Should Receive order on Friday 20 December as all items are delivered to your house va Delivery service Toll IPEC
2 comments
Snowys O.Snowys Outdoors
Thanks for the five start, Muzzi1993, hopefully, everything went smoothly and you have your parcel by now.
Happy Camping! ~ Ben
Should receive it today! I let you know if theres Delays or its Delivered
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Les
- 2 reviews
Great Service & Packed Well!!!
Ordered camping cook gear & equipment came well packed & secured with a bonus camping checklist so as to not forget anything........... great job:) Great quality great service would highly recommend this store for all your camping needs:)
1 comment
Snowys O.Snowys Outdoors
Thanks for the kudos, Les. Enjoy using all your new gear. ~ Ben
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Doreen PettyHunter Region, NSW
great service AAAAA
fast service and great price on companion heater the heater turn up very fast with free freight keep up the good service,I will be buying from this store again.
bob nelson bay
nsw
1 comment
Snowys O.Snowys Outdoors
Cheers for the five stars, Doreen (or Bob), it's great to hear your order rolled up so quickly. Have a great Christmas and all the best for 2020.
~ Ben
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HeatherleaRichmond-Tweed, NSW
- 3 reviews
Very very happy with Snowys
I ordered my tent online one day and received it the very next day. Wow that's what I call great service. The added Thank you card attached to my purchase was a nice touch as well.
Haven't tried my Coleman tent yet but I'm sure it will meet my expectations as I purchased this tent to replace my very old Coleman tent that did the job for many many years. Also can't beat the price. Thank you Snowys.
1 comment
Snowys O.Snowys Outdoors
Thank you, Heatherlea, we really appreciate your feedback.
Happy camping in your new Coleman tent.
~ Ben
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The Darley LlamaSydney, NSW
- 5 reviews
Fast delivery and good price
I did my research on self-inflating mattresses and decided on the Thermarest Prolite. Snowy's had it in stock and could deliver quickly. The parcel arrived in 3 days and the mattress was exactly as advertised, actually better. Very happy!
1 comment
Snowys O.Snowys Outdoors
We appreciate your feedback, The Darley Llama. Happy hiking with your new mat. ~ Ben
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Personal locator beacon
I've purchased a few items through snowy's over the years and as always their great range, service, value and prompt delivery is outstanding... Why would you shop anywhere else? Will definitely be back!
1 comment
Snowys O.Snowys Outdoors
Thanks for the five stars, Pete. Happy Camping! ~ Ben
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KristenBonner 2914, ACT
One of the best shops ever!
What a great shop! Snowys are very competitive in pricing, and their delivery times are super quick, oh and they have outstanding customer service! Wouldn't shop anywhere else for our camping gear :)
1 comment
Snowys O.Snowys Outdoors
Thanks for your glowing review, Kristen. Happy Camping! ~ Ben
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DenisePerth, WA
Great Service Great Prices
Ordered several items all with best pricing. Most delivered in a few days (to WA!) and the last item is on it's way. I have been kept up to date with delivery details all the way.
Great Service - thank you Snowys
1 comment
Snowys O.Snowys Outdoors
Thanks for your feedback, Denise. Happy Camping! ~ Ben
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Questions & Answers
Angela d.asked
Keen targhee men’s trainer
1 answer
Snowys O.Snowys Outdoors
I'm not sure what you are seeking sorry Angela, let us know if we can help with anything. ~ Ben
glen p.asked
average price of the 95 lt fridge/freezer
1 answer
Snowys O.Snowys Outdoors
It depends on which one you are referring to, Glen, but the 95L fridges range from about $1300 up to around $1900. ~ Ben
Shaz W.asked
We have just bought a Coleman double high, all terrain queen mattress. We have a Coleman hand pump, to much hard work. Would a Ozito 240V air pump work.
1 answer
Snowys O.Snowys Outdoors
I'm not familiar with the Ozito pump sorry, Shaz. If the fittings are compatible then I guess it will work, provided it isn't too powerful. ~ Ben
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Snowys O.Snowys Outdoors
While it's disappointing to hear that we weren't able to fulfil your order as promised, Jess, it's good to know there were no hold-ups in sorting the refund out before you went away, and we appreciate... Read more
the positive feedback for this. I hope you have a great trip. ~ Ben