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MarkMetropolitan Adelaide, SA
- 2 reviews
Awesome service & staff
I found these guys really know their stuff.
Called up - nothing too much trouble - I never felt rushed to get off the phone until all my questions were answered.
Put some gear on hold for me to collect prior to a trip I was making a few days later.
The products I purchased were exactly as I was told & not only did the trick, but made my trip more enjoyable.
Well done Snowys
1 comment
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Amazing service
I bought some pegs recently and was amazed by the service received from a staff member named Keeta. Super friendly and really helpful with my purchase. This made for an overall amazing experience. I will be telling my family and friends and I’ll be heading back there as soon as I can!
1 comment
Snowys O.Snowys Outdoors
Thanks for your review, Henri and thanks too for spreading the word. I'll make sure Keeta receives your feedback, and we look forward to seeing you again soon. ~ Ben
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NageshMelbourne
- Physical store
- Verified customer
God only knows where my parcel is and when it gets delivered.....
I've placed my order with Snowys on 18/01/2019 hoping I will get my order delivered before 25th Jan so that I can happily go for a camping on long weekend: I got Snowys packaged my order and sent for dispatch on the same day however my package got split into 2 and got one part delivered on 22nd of Jan but other part (Tent) was not yet delivered (30th Jan). 1. I had to rent a tent for $40 a day for 3 nights and paid $120 to continue with my camping plan so that I dont lose my all other bookings and 2. I never get an update or commitment on deliv...Read more
ery date: I had multiple calls with Gen (Snowys) where I honestly have to tell that she tried her best to reach out to Toll to get me a status and I personally had reached out to Toll and they have a crap delivery service: They neither tell me what the status not can provide a status where my parcel is. Gen tells me that Toll were not able to track my parcel and dont know where it is in their warehouse: Now I reached out to Snowys and they tells me they can't reimburse my money until they gets an update from Toll...and Toll doesn't know where my parcel is and how and then they will come back: Why the heck is this my problem? Snowys should have better process and management of Toll as their delivery partner? Don't they? Why are you making customers accountable for your poor processes and delivery vendor management??1 comment
Snowys O.Snowys Outdoors
I'd be pretty annoyed too, Nagesh.
You are right to assume it's not your problem. Working with our delivery partners is probably the most frustrating part of the service we offer as we don't have full control. ... Read more
The notes on your order indicate Gen tried desperately to get something out of Toll, thankfully as I write this she is trying to get in touch with you as her information indicates it has been delivered to you today... at least we know where the tent is now! None of this helps the fact that you didn't have a tent for your camping trip and for that I'm terribly sorry. I hope you'll give us a chance to make up for this in the future. ~ BenSimilar opinion? Write a review on ieatwords.com.au!
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AngOcean Shores
Great to know you are there when I need good gear.
Snowys has a great range of quality outdoor gear at very reasonable prices. Service is tops. Fast delivery of goods the way I like it. I live in a rural area & know I can get most of my needs from snowys.
1 comment
Snowys O.Snowys Outdoors
Thanks for the five stars, Ang, it's great to have you as a customer. Happy Camping! ~ Ben
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traveller356AU
- 8 reviews
- 7 likes
WOW, quick delivery.
Ordered goods online and they were delivered to suburban Melbourne from Adelaide in under 24 hours.
Also needed to speak to staff via phone and the staff member was very obliging and friendly.
"Snowys" will be on my go to list when needing products they carry. Thank you.
1 comment
Snowys O.Snowys Outdoors
I'm stoked that your order arrived so quickly, traveller365. Thanks for the five stars. ~ Ben
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RednbluedawgsBli Bli
Credit where credit due
Thanks for the super fast shipping and the person that packed it did a sensational job of making sure it arrived without damage.
1 comment
Snowys O.Snowys Outdoors
You're more than welcome, Rednbluedawgs. Thanks for shopping at Snowys! ~ Ben
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No delivery fee and arrived within 2 days
Great service. Ordered the oztrail double Luna camp chair . On sale. No delivery fee and here within 2 days. Kids love it!!
1 comment
Snowys O.Snowys Outdoors
Thanks for the five stars, Nic.H. Happy Camping! ~ Ben
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Great service
2nd time iv used snowys same result both times superfast delivery excellent service great products will use again thank you
1 comment
Snowys O.Snowys Outdoors
We look forward to hearing from you again, Michael. Happy Camping! ~ Ben
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Excellent service
This is my second time shopping at Snowys and on both occasions were excellent. Great products and fast shipping. No hesitation in shopping again.
1 comment
Snowys O.Snowys Outdoors
Thanks, Wazza. Enjoy using your new gear. ~ Ben
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yvonneadelaide
- 2 reviews
- 1 like
Unbelievable fantastic company.
I just made my first purchase from this company and I cannot believe how good the service was. The range of products were great and the item I wanted was cheaper than anywhere else that I had looked. It was a top brand as well. The products were well packed and I cannot get over how fast they arrived and I live in a rural area.
I will definitely be back.
1 comment
Snowys O.Snowys Outdoors
I'm glad you're impressed with your first Snowys experience, Yvonne, we look forward to hearing from you again. ~ Ben
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BecAlbany
Great store!
My tent came quickly and was a fantastic price. Thanks Snowys I can't wait to set it up and try it out
1 comment
Snowys O.Snowys Outdoors
Enjoy your next camping trip, Bec. Thanks for sharing your Snowys experience. ~ Ben
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Excellent business to purchase from
Prices are competitive, purchase was easy and delivery was prompt. We can only recommend them for the excellent service provided.
1 comment
Snowys O.Snowys Outdoors
Thanks for your recommendations, First time camper, enjoy using your new gear. ~ Ben
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I'm a very happy customer
The service was prompt, the products were reasonably priced and the quality of the products was what I expected or above. Great place to shop!
1 comment
Snowys O.Snowys Outdoors
Thank you Yildiran H, have fun using your new gear. ~ Ben
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FazratDrinan
Customer service
A big thank you to David S who listened to my story without interrupting and then made a decision based on my story, this is a rare event in a lot of retail outlets in this day and age, well done Snowy and thank you.
1 comment
Snowys O.Snowys Outdoors
Thanks for your feedback, Fazrat. I'll make sure I pass it onto Dave, it's sure to put a little extra bounce in his step today. ~ Ben
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Great Supplier with excellant delivery
Product was available at the cheapest price I could find online and available in the design I wanted. Item was supplied to WA the next day.
1 comment
Snowys O.Snowys Outdoors
Next day! Wow, we're pretty happy with that too, Sharron. Western Australia isn't the easiest place to get deliveries to in a hurry, I'm glad yours got to you so quickly. ~ Ben
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Buck
- 5 reviews
- 10 likes
Pathetic
So I had a few issues trying to make purchases online... spoke to staff on the phone and they are not willing to help nor refer the problem to tech support so I guess I'll no longer be a customer of this company...
2 comments
Snowys O.Snowys Outdoors
G'day Buck,
I'm sorry for the hassle here - the customer service team member who you spoke to over the weekend has given me the rundown. Sounds like we need a bit more information to diagnose the issu... Read more
To late... if express is not available in my postcode than why was i told it was and given a price and told at your end everything was fine... there was no offered solution the other day, no offer to ... Read more
sort out the problem at all just a refusal to admit there was one, the blame was all put on me and my technology... I have purchased what I need elsewhere at a dearer price and no longer need to communicate with your company...Similar opinion? Write a review on ieatwords.com.au!
JessKelmscott
- 2 reviews
- 1 like
Wonderful service and fast delivery!
I am so pleased with the level of customer service and product quality. Excellent service from ordering to delivery, even speeding up part of my order to make sure I got it when I needed it. Delivery company was also great and followed instructions left in order. Will definitely be ordering all our camping gear from Snowys from now on!
1 comment
Snowys O.Snowys Outdoors
Thanks for the five stars, Jess, I'm glad you're pleased with your Snowys experience. Enjoy using your new gear! ~ Ben
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Fantastic to deal with
Great prices quick service I will continue to buy with snowys . The goods I bought are perfect.. I have dealt with snowys before
1 comment
Snowys O.Snowys Outdoors
Thanks for sharing your Snowys experience, Fay. Happy Camping! ~ Ben
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ChickorolaCollie
Speed and quality!
Came quick and exactly what I wanted. Great price for quality brands. Could cut down on non-recyclable packaging with delivery.
1 comment
Snowys O.Snowys Outdoors
Good feedback, thanks Chickorola. There's a balance between the amount of packaging we use and making sure products arrive without damage, but we're always trying to reduce & re-use wherever we can. ~ Ben
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RV5 awning connector
Couldn't source one in WA so gave Snowys a try, Great price and amazed at the delivery time to WA from SA.
Ordered on a Sunday and received Tuesday morning. Normally wait at least a week for eastern states freight.
Cannot fault the service i received, great work guys.
1 comment
Snowys O.Snowys Outdoors
Even we are chuffed with that timeframe to WA, Dazza, we usually estimate a longer wait than 2 days given the distances involved. Happy Camping! ~ Ben
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Snowys O.Snowys Outdoors
I'm glad we made your shopping trip enjoyable, Mark, and it's great to know you had a good trip. Thanks for your review.
Happy Camping! ~ Ben